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GeoffMelbourne
Excellent Service
I recently ordered a couple of boxes of contact lens fluid from eContactLenses. The order was processed and shipped very promptly and the products arrived in perfect condition. Saved both time and money compared with buying from an optician or chemist - I will definitely continue to use this service in future.
1 comment
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Not what i expected it to be
At first I didn't get all the lenses I bought. 2 30 days boxes where missing so I had to call back to get them to send me the rest.
Next I thought I payed the bill but two months later i got an email saying that my payment hadn't gone through so I had to pay everything directly. It was hard having to spend so much money all of a sudden that you didn't planned on.
1 comment
eCL m.eContactLenses
Hi Elvira, We completely understand your situation and apologise for an inconvenience. I am so sorry that happened but happy we sorted it out in the end. If you have any further concerns you would lik... Read more
e to discuss please send me an email on [email protected]
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Met my expectations
They have a good price and the deliver were quick, sending me e-mails about the track order. I'm going to buy again. I do recomend!
1 comment
eCL m.eContactLenses
Hi Paty, so glad we could help you out! Thank you so much for your feedback.
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Zombie costume completed :)
Coloured lenss arrived in great time.
Had a mishap with delivery but was a mishap with austpost and an overly helpful neighbor, but Amanda immediately jumped in to help track the delivery.
Will definitely use again :)
1 comment
eCL m.eContactLenses
Hi Roger. Oh no! Thats unfortunate. Amanda is our little super hero and is always so helpful with these issues. Glad we got it all sorted in the end and your zombie look was completed by a fantastic pair of lenses!
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Very happy
So happy i came across this company. Both Nikki and Amanda were very helpfull. Product came in quickly and was exactly what i ordered and wanted. Ordered coloured prescription lenses for a halloween party and had so many great compliments. Will be ordering again.
1 comment
eCL m.eContactLenses
Hi Zoe.M. Thank you so much for your feedback and I am so glad you had a great halloween with your coloured contact lenses. I will definitely let both Amanda and Nikki how happy you were with there service!
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Slow incompetent service
After ordering & immediately paying for order, took 8 weeks including two follow up requests to receive goods, posted to incorrect address. Will not be using again.
1 comment
eCL m.eContactLenses
Hi Bri, please accept our apologies for the delay in supply. We had a run on your particular contact lens prescription, and ran out of stock so we had to order it.
Normally these things arrive prett... Read more
y quickly, but the manufacturer did not have any stock either and had to make them. We did send you an email to say that the order would be delayed. Sorry if it went astray.Similar opinion? Write a review on ieatwords.com.au!
Happy to order again
Product arrived as ordered although was slower delivery than other sites I have used before. Happy to use again just need to make sure I order in advance.
1 comment
eCL m.eContactLenses
Hi Teash, thank you so much for taking the time to leave us with a review. We are always looking for ways to improve and appreciate your feedback. If your order was not received with in the delivery t... Read more
ime frames we would like to investigate this further. Please send us an email at [email protected] to discuss.Similar opinion? Write a review on ieatwords.com.au!
YuliaSydney
Good service
Good service. I have ordered contact lenses to deliver in Sydney. Delivery took 10 days, all items were in place.
1 comment
eCL m.eContactLenses
Hi Yulia, thank you for your feedback and I am glady you were happy with our service. We are always looking for ways to improve if you have any suggestions please feel free to email us at [email protected]
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JudyGold Coast
poor service and rude
Ordered lenses from this company and properly paid for the order. After receiving the item, months later, they send me an email asking for the payment again as they claim that they had problem with banking system and said they never received the payment. As I was uncertain that what they were saying is true. It was a mistake on their end. They even had the nerve to send me a threatening emails. I am a very HONEST customer who duly paid my account but due to their own mistake, had to cause such inconvenience and made me look like some dishonest customer. VERY RUDE emails too, emphasizing that other kind customers already settled their accounts. Very dissappointing and very unprofessional company
2 comments
eCL m.eContactLenses
Hi Judy
We appreciate your feedback, and as discussed with you earlier, this was an error made by the banking facility. We believe our emails were friendly and explained the situation.... Read more
We know this was not your fault, but your assistance with this issue would be helpful. Neither do we make any judgement about your character except to point out that you did receive the contact lenses and even though it looked like you had paid, the payment did not go through. When asked to pay you ignored the requests, then suggested that you would post a poor review if we persisted. We are a small family owned Australian business and your unpaid account comes straight out of our pockets. We leave this matter with you and your conscience.Wow!! your office is really relentless and persistent on being very RUDE! I have already paid for this account AGAIN!! Of course I will write a poor review as I was poorly treated by your company. Yo... Read more
ur office stuffed up my order in the first place then you respond to my review in such manner, once again making me look like a dodgy customer ignoring your emails. You even sent a debt collector to chase me. Goodness me!!! I responsibly paid for this order the first time, your office stuffed up, now I paid it again the second time, and your office comments on my review in such manner!!!! Really regret dealing with your company!!Similar opinion? Write a review on ieatwords.com.au!
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Best buying experience till date!
Got timely tracking information. Communication from the company was excellent. More importantly, the quality of the lenses was excellent. Very happy with the purchase
1 comment
eCL m.eContactLenses
Hi Jess, Thank you so much for taking the time to leave us with your feedback and we're so glad you were happy with your purchase! Looking forward to helping you out again in future purchases.
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Excellent Products and service
I'm from Perth, so turn around was great, ordered the lenses on Wednesday delivered following Monday. I am also happy with the product.
1 comment
eCL m.eContactLenses
Hi Julie, So glad to hear about your experience with us! We try to make everything as quick and hassle free as possible. Thank you so much for your feedback :)
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Will never buy through another supplier again
Fantastic product, sent super fast, and an excellent price. Half the price of what I paid at big w vision.
1 comment
eCL m.eContactLenses
Hi Kelly J, aww thanks! Appreciate the feedback. Look forward to helping you out again in the future.
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Best of the Best
This is the best website ever I purchase a prescription contact lenses and I Love them thank you eContactLenses, the delivery time was fast the packaging was so cute and they send those little mint gums loved it I was hoping for the information of the order to have more details so I can know the order status but generally the eContactLenses is the best.
1 comment
eCL m.eContactLenses
Hi Khalid, Thank you so much you have made our day! We are always looking for more ways to improve - do you mind sending us an email to [email protected] to let us know more about the further... Read more
information/details would have liked to have had on the order status. I'm glad you loved the mints!Similar opinion? Write a review on ieatwords.com.au!
The best online store for contact lenses!
I've been buying contact lenses from Clearly before and also another e-store from Singapore but they normally take a while to deliver. Then I discovered eContactLenses! Cheaper contacts, fast delivery and so far I've never had any problems with them! I hope the service will stay the same around Christmas time as that's when web stores normally gets stuffed with a lot of orders and not enough stock/staff.
1 comment
eCL m.eContactLenses
Hi Anna P, thanks for your feedback. We're glad you discovered us too! We try our best to make ordering hassle free and to get your order out as quickly as possible so that you never have to be without!
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BrentGold Coast
Good prices - Great service - Quick delivery
I have ordered three times now and there has never been a problem. Delivery is swift, it's an Australian business and prices are competitive with good customer communication if there is going to be a delay due to restocking. Would be awesome to have a pick up option though. Will continue to purchase from these guys indefinitely. 10/10!
1 comment
eCL m.eContactLenses
Hi Brent, thank you so much! We do try our best and appreciate your feedback. Although pick up is not an option right now, we will take it on board for the future.
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Colour Contact Lenses - Perfect!
I made my purchase on-line and have just put my third order through! Easy and delivery is quick! Customer service is always good and the fact that this is an Australian company gives me peace of mind. I will always order my contact lenses from eContactLenses! 10/10 from me to you :)
1 comment
eCL m.eContactLenses
Hi Damian, thank you so much for your kind words! Day made! :)
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Out of stock excuses and spelt my name wrong
Firstly you got my name wrong, my name is not JAI!
And why I have to wait for like 20 days, if its out of stock why can't you guys send me the ones like already there,
or you guys just about out of stock? Maybe all of them no stock! Order from somewhere else, paid for the cheap shipping, so I need to wait for like 20 days, I thought 5-7 business days, its all lie!
Hi Jai,
We have just been informed by our suppliers that the Illuminate Lenses are out of stock until the end of August.
We will send the rest of your order and these when we receive.
Sorry for any inconvenience.
Regards,
[name removed]
1 comment
eCL m.eContactLenses
Hi Jia, Oh no, I am so sorry to hear that part of your order is out of stock, sometimes this does happen and we try to let you know right away! The team is dealing with this and have sent you an email... Read more
in regards to this matter. We have a 100% customer satisfaction policy so if you would like to cancel your order and obtain a refund I am more than happy to assist you with this also, just send an email to [email protected].Similar opinion? Write a review on ieatwords.com.au!
Efficient web site and quick delivery
I bought single use contact lenses and I had no trouble finding the right type on the website, the payment process was efficient and the delivery was nice and quick Will continue to use this service.
1 comment
eCL m.eContactLenses
Hi JPC thank you for your feedback! We try to make things as easy as we can so that you get your contacts quickly will zero fuss! Look forward helping you with your next order in the future!
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Great Customer Service
I bought my lenses online and put down the wrong address. They were very quick to assist and very friendly.
1 comment
eCL m.eContactLenses
Hi ADP thanks for the feedback! Glad we could get everything sorted out for you quickly! I will pass on your message to the girls and they will be very happy :)
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Jane SBrisbane
Quick delivery no issues
Easy to purchase on line and approximately $30 cheaper than what I pay at my optometrist usually. Arrived in only a few days and everything was as it should have been. Will definitely use again.
1 comment
eCL m.eContactLenses
Hi Jane, Thanks for the 5stars! We're so glad you're happy with your purchase and you had a great experience with us! Looking forward to assisting you again in future purchases.
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Questions & Answers
Liza Wasked
Hi, 1st time buyer to your site. Several lens are faulty from my order. I thought it was me but theres been over 5 times I've had to open a new lens. They seem dried out or something. ? The lens has warped rims if that makes sense? Sorry had to describe on here. Happy to explain over the phone. I bought acuvue one daily lens box of 90. Liza wormleaton
1 answer
eCL m.eContactLenses
Hi Liza, Oh no that does not sound right! Do you mind sending us an email on [email protected] with your order number and date of purchase so we can look into this further for you. Thanks Bec
belasked
hi there,
My first time buying off your site. I ordered my Contacts Sunday afternoon express as I urgently need them. I'm just wondering when I will receive them?
kind regards
Belinda
1 answer
eCL m.eContactLenses
Hi bel, most of our contact lens orders will be dispatched within 2 - 5 business days, so you should receive your contact lenses within 3 - 7 business days. Once your order has been shipped we will notify you of the tracking details.
Daveasked
I have purchased 90 day cooper vision pro clear lenses from you.I have have opened one of the left eye plus 4.5 and it is so thick it will not stick to my finger.I had the same trouble with ones purchased from Vision Direct who I will never deal with again.What should i do if i encounter any more of these faulty lenses?
Regards Dave
1 answer
eCL m.eContactLenses
Hi Dave, That does not sound good! I have spoken to Coopervision and have arranged for another box of 90s to be sent out at no charge. I will send you an email with further details.
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eCL m.eContactLenses
Hi Geoff. Thank you so much for your review! I will pass on your kind words to the rest of the team. You are definitely a wonderful customer!