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Electrolux Ergorapido ZB3103 (Juniper Berry, 4th Gen) Questions & Answers
7 questions from our users
Kaye T.asked
I have a ZB3103 and need a new battery, I have just read it has been replaced by another model, where can I get a new battery, or do I have to buy a new cleaner?... Kaye
No answers
Afzal Sherasked
Suitable batteries?
Judyasked
Brought this vac in March 2017 still have receipt the vac is on charge all the time I have used it 2 days running and it has lasted 5 minutes before dying put it back on the charger again the next day same thing does it have a 2 year warranty judy
2 answers
Experiencing same problem
Is not fully recharging. Power cuts off after a 5 minutes.
Check for hair around the brush roller and even around the drive. This causes drag on the roller making the battery run flat quickly. When in hand held mode the battery lasts longer because of no drag.
Tanyaasked
What's the charger look like?
1 answer
The charger is the stand that the stick vacuum sits on so is about 25 cm high and 8 wide, with the bottom part as big as the broom part of the cleaner. If you do a Google search of images for Ergorapido charging station, it will show you exactly. It's very lightweight.
Jenasked
I purchased this from Masters approximately 12-18 months ago. For the past 6 month it only manages to vacuum the lounge and kitchen (these areas are tiled) then it shuts itself down. I put it back on charge and no matter how long it has been on charge the charge bars continually flash like the connection is not good and the recharge is not working properly. Any ideas? Thanks in advance. Jane
2 answers
Hi Jen,
Mine did that too. It got progressively worse until it only lasted a couple of minutes (about half a rug)
I sent it in for repairs with the company that Electrolux suggested and the repairs guy is trying to get it replaced under warrantee.
Anika
Would you have a contact number for Electrolux? So I could give them a call please.
Micheleasked
I've had this vacuum for 3-4 years and love it. It hasn't been working properly the last few months. I turn it on and it shuts off right away. It will stay powered on while in low but not enough suction. Try to use it on high and it turns off. The handheld works fine, it's the stick that isn't working. I've kept it clean and free of hair with every use. Any recommendations or do I need to buy a replacement in a different brand? I really thought the investment in Electrolux meant I would have it for a long time!
3 answers
Hi Michele, Sounds like the Lithium battery powering the vacuum might have see it's use by date. That's all I can think of. Not much else can really go wrong. I'd say find a good Electrolux dealer/service guy and run that by them. Goos luck!
Hi Michelle, Did you get yours sorted out? Mine has started doing the same thing as yours. I would think if it were a battery problem, the handheld should also not work right. My handheld works just fine. I really don't want to crawl around to vacuum. I want the stick part to stay on when I turn it on. thank you
I ended up investing in a new stick vacuum but a different brand. As much as I loved the Electrolux, I didn’t want to invest again not knowing the lifespan and I also couldn’t find the same one or a replacement model.
Ruoi201asked
What kind of battery does this machine use? Can I buy and replace it by myself? I am living in HCMC, Vietnam.
Thanks
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