Elite Electronics (page 3 of 10)

Easy ordering and fast delivery of product. Unfortunately it stopped working after a few weeks, but contacted customer service and the return process was easy and a replacement quickly sent to us. Liam was great to deal with and kept me updated the whole process.

I purchased a Dayton BST-1 Pro from Elite Electronics, out of the box it was faulty. I contacted Elite Electronics to let them know that there was an issue and a return was promptly organised.
Once sent back it was thought that it may have burnt out and they needed to send it back to the manufacturer for a proper inspection.

Elite Electronics was awesome, to say the least.

The whole process was so easy, they were on top of it all the way through to the end and kept me updated constantly. The product was found to be working properly, but rat...

I purchased car speakers and found that they were to small for the recess where they were to be installed. upon an exchange request by email (no phone number published) I asked to return speakers for a change to the next size up, the speakers are still packaged in original packaging and I stated I was willing to pay difference in purchase price and freight cost. I was emailed the message below.

Good afternoon
Thanks for getting in touch.

We are sorry to hear that you no longer require the item that you purchased from us.

Unfortunately, we ...

First and last time buyer . Purchased a cyclops tool box alarm to replace the old one, and straight away after opening the box it’s missing the remotes that should come with it . Jump on google looking for a number only to discover I’m having to deal with an individual behind a computer. So now they want me to explain my inconvenience in a text chat. No worries like I really want to explain the issues over text.. after wasting time texting I’m then told to send an email… WHAT A JOKE

I bought a pair of Havit G1 Pro bluetooth earbuds from the seller in February 2021. According to the user manual, I could connect them to mobile phone to make phone calls. However, when I made various phone calls, parties on the other side of the phone told me they couldn't hear me! When I lodged a complaint to the seller, the answer was they were functioning as per specification and were not exhibiting any fault. This means that the earbuds are designed for other parties on the call NOT to be able to hear me!!!

Another issue is that the earbu...

I purchased a Strike Universal cradle and swivel mount combo after my 3 year old pivot mount cracked and was concerned that the new one I received was not authentic Strike because the replacement didn’t look the same. I emailed Elite Electronics asking if the item was genuine and I received a very pleasant reply advising the product design may have been upgraded recently but assured me the item was genuine Strike. I managed to adapt the mount so it fitted my old cradle so I am a happy chappie. Kara also assured me that the product has a 3 year warranty which made me even happier.. Elite Electronics come highly recommend.
Gav Earl
Brisbane QLD

Excellent service pre-sale and excellent service post sale . Mary was very patient with our requests for information which materially assisted our purchase decision.

I purchased an e-book reader, Onyx Book Max3, and locked myself out of the device by forgetting the password. I was stuck there, searching on the internet, realized that I cannot reset my password without having a cloud account, which I choose not to when I initially purchased it. I reach out to the staff Liam, and he helped me out with text, video, and patience over the Internet. I was impressed.

For us there are two integral elements of a retail experience which we weight differently to each other. Those elements being customer service- 65% or more, price- 35% or less. Customer service trumps lowest price everytime, for us it's the primary consideration, we apply more bias to it over price.
*Before I go on further I'll settle this price issue, Elite Electronics are very competitively priced against big international online stores, just look, you'll see.
*With regard to online shopping there's one other critical aspect for us. It has ni...

We bought a car diagnostic scanner which was faulty and wouldn’t work out of the box. Elite Electronics refused to acknowledge that the scanner was faulty and refused to refund using all the excuses under the sun. Luckily I paid for the scanner using PayPal and I got my refund two months later when the PayPal stepped in. Don’t buy from this company! You will never get support or help from them if there are any problems.

Don't even get me started on how quick it was delivered! This item made me excited just looking at it virtually online but when I received my package and had it installed i will only say this.... BEST BUY EVER!! If you ask me, the price this sells for should be increased! So dam good! Happy customer!!

I purchased 2 x SPH10 SENA headsets. Needed them quickly but wanted a fair price. Got both and am very impressed with their customer service. They kept me informed throughout on progress of the order. Although standard postage was offered free I paid extra for express postage but they registered the delivery. I’d definitely use this company again.

As stated in title. When product failed Elite Electronics were great at resolving the issue. Good communication and professional. Recommend.

I had incorrectly wired in a power supply to my Garmin XT Zumo, and after emailing Elite Electronics they put me in direct contact with the manufacturer. I had a replacement exchange unit for a small cost in 2 weeks. Liam at Elite's checked on progress for support. Great outcome.

Copper cable had no copper at all!! Completely silver! They don't believe in returns or guaranteeing your purchase. Took weeks to arrive as it was lost in the mail and was told they don't guarantee delivery and that's not their issue...cable was useless. Lost $50 and had to put it in the rubbish and purchase elsewhere. Be warned!

They use manipulate ways to advertise. I have bought a headset, their ad said compatible with PS4, when arrave it wasn't compatible, email them but in vain.

Mary was patient with my many questions and very responsive. Once ordered the product was shipped within 24 hours and arrived the day after. Can't ask for more than that!

They failed to adhere to their Shipping Terms and Conditions and in the process lost my parcel. They are now unwilling to provide a refund for the item I paid $199.85 for but never received and blaming it on my letter box because supposedly it was left there (with out my authority and against their own advertised shipping terms and conditions which requires a signature on arrival). DO NOT trusting Elite Electronics with your money and/or time, they will not refund your money if they make a mistake or something goes wrong and will make every exc...

Tanita Scale Had a fauld, changed for a new set with no problems at all.
Liam provided exhalant customer service and followup.

Great service and best prices around. Order process very smooth and easy. Order dispatched within 24hrs tracking number provided. Delivered within 2 days. Mary the Customer Service Manager was great. Updated me every step if the way. Highly recommended!

Unsupported modules on icarsoft products and dealer will make excuses to refuse refund. Connects to car but does not allow module advertised on web to display.Told i had a change of mind but product clearly wont do what adversited to do.

Brilliant service, great prices and friendly sales & customer support. Mary and her team at Elite Electronics made everything in a faster manner so that I could receive my order (a projector screen) in a couple days from VIC to NSW. Highly recommended!

Best customer service! Prompt reply to my questions and sorted out problems efficiently. When I returned a faulty item, they processed it and sent me a replacement in no time! Very impressive about the service. The prices of the products on the website are very reasonable as well. Will come back to buy more and highly recommend to others as well.

I was of two minds about posting this review because Mary from EE has been polite and communicative through this process. However, I think it's important for other people considering purchasing Onyx products from EE to be aware that they are not authorised to perform any repairs on Onyx products, therefore, if there is a fault on your item (as was evident with mine), the item has to be shipped overseas for repair. EE will NOT offer a replacement or a refund and you will be left with only one option - being without your device for weeks (possibl...

Reasonable price, fast email response and dispatched, received order in 3-4 days, well packed, reliable company, will recommend to others