Energy Trade

I've been connected with EnergyTrade since moving into my apartment 18 months ago now. We had power the same day we moved in and haven't had any dropouts whatsoever.
I've also experienced financial troubles during this time and was connected with Marion who has been nothing short of pure gold. She's always ready to help and no matter what crazy situation I send her way, she always finds a way to make it work so everybody's happy.
Thank you so much Marion for looking after me when I needed it most

Our pawer and gas. Supply turn on the day we moved in verry. Happpy with service.
Had a little problem with first bill. i over payed. over paymnt returned with out a problem .one call it was all fixed super. Service thank you.

Effortless sign up for first time users and Short timeline for activation.
Never experience any power dropout and very efficient service providers.
Online portal run customers through usage and feasible bill payment modes.

They claim that by using bulk buying power they are able to get the best prices. This may be true but they do not pass them onto the consumer with a price well above the NSW average

I am in an embedded network with no choice but to use Energy trade. Since moving into the apartment building, I am being charged over $100 per month for water. I am 1 person. The meter reads have to be incorrect as the last 2 months I have hardly been home yet the usage keeps increasing. Just received December 2021 invoice. I have been charged $114 for hot water alone and apparently used 6107Ls of water in a month! Find it interesting as I had been interstate since the 20th and the other 20 days I spent no more than 4 days at home a week. This ...

I moved into my apartment about 2 months ago.
I was not told that this company bills monthly let alone that the only company I could go with was Energy Trade. If only I was told then I would NEVER had leased my apartment. My husband and I are not home for 9 hours sometimes even more a day and our use of water is very limited but our first bill was $120 for just the hot water. After talking to people from energy trade that had no idea what they were talking about (I had one girl tell me not to use the dishwasher and hand wash instead to save wat...

I moved into unit with embedded network and previously was with Simply energy whose pricing and supply charges are way cheaper than Energy Trade. I can definitely say that Energy Trade is overpriced, has separate and very high supply charges for gas Appliance, hot water, Daily supply charge and they will rip off your pockets. Our apartment might soon get away from this provider. If your unit is in an embedded network with Energy trade run away don't move in and save your hard earned money.

last time when i wrote a review somebody from energy trade answered my review and told me that i can change my electricity provider if i am unhappy by them but when i tried to change my provider this is the energy trade response "I cannot cancel your plan before you are connected to another provider and you are still connected to Energy Trade.
Leaving an embedded network is not as simple as calling and asking to change. Only the electricity consumption can be moved to another network, not the daily supply charge. The daily supply charge becomes...

Energy Trade is the most expensive supplier I have ever been forced to use. We are in an embedded network and they own the infrastructure. I can’t change suppliers without incurring the cost of installing a new metre. On top of paying for consumption there are separate daily supply charges for electricity, hot water and gas cooktop. Water usage is charged per litre. My first invoice was $88.65 for 9 days. July invoice was $120.84 for Electricity and $110.84 for Water. August was $93.89 for Electricity and $106.09 for water. I signed up to direc...

Single person in one bedroom unit. Always used my appliances in moderation and the company always charged me double the cost versus other providers. I have just switched back to Energy Australia and now I’m only paying half the price per month compared to Energy Trade. 0/10 wouldn’t recommend. Save your $$$ and just choose other companies are your provider instead.

We have integrated power within our apartment block and I've never had any issues with Energy trade. Even during a period where my income was lowered, the team came up with a plan that allowed me to still make payments and get back on track

I have been a customer of Energy Trade since January 2021. The bills have been reasonable since moving in and although I was apprehensive about being in an embedded network my bills have been manageable

Energy trade was our embedded network

and just changed.

Our bill was 200 month for a 2 bdr appt. exorbitant!!!

Now we moved hot water and gas still 200 a month

I live in a one bedroom, by myself, month bill 150 and up !!
Cant change to any other network because of the embedded system, this is causing me to move out

Moved into apartment in Campsie, NSW and found out we have no choice but to use Energy Trade as our electricity,
Gas and hot water provider. Biggest REGRET ever moving in. Our hot water consumption charge is VERY high and cannot be explained, they are an embedded network and so we cannot track the hot water metering. We are very disappointed that we did not know about this earlier and the only way to get out of this ripped of situation is to move out. We are 2 adults paying $182 a month when previously we were with Energy Australia in another ...