Ergoflex Memory Foam Mattress Questions & Answers (page 4 of 4)

Hi, You will find all memory foam mattresses warmer to sleep on than traditional inner spring mattresses - as the memory foam contours around you to provide the support & pressure relieving qualities they are known for, this also means that more of you is in direct contact with the mattress, making you feel more insulated, and slightly warmer. You may have read that some find our mattress warmer, whereas others do not. This is due to the fact we are all different shapes, weights, and sizes, and have different preferences. We’ve sold thousands of mattresses to customers across Australia, including to far north QLD, the NT and across WA with no complaints regarding heat. The question you must ask yourself is whether feeling slightly warmer will be a concern for you. Please let us know if we can help you further, kind regards, Ergoflex Australia.

Hi, thank you for your enquiry. At Ergoflex, we're confident that we offer a viable high quality value alternative to Tempur mattresses. For more information please visit the following web page. http://www.ergoflex.com.au/guide-to-memory-foam#638
In Australia we are currently an internet only business. This enables us to sell our mattresses directly to the customer at the lowest possible prices. At present we also only sell one type and style of memory foam mattress in Australia, again ensuring we are as commercially efficient as possible and can guarantee the lowest possible retail prices. The current depth, density, firmness rating, layering and overall composition of the Ergoflex Australia mattress is however what we believe to be the optimum performing mix of materials for the mass market.
Please do let us know if we can help you further, Regards, Ergoflex Australia.

Hi Kevin, thank you for your enquiry. Placing the mattress on the floor will not damage it structurally but because of potential humidity between the bottom of the mattress and carpet/floor surface the mattress may develop mould. This would certainly be unhealthy and also damage the mattress beyond repair. Our advice would be to visit a bedding retailer such as Fantastic Furniture and purchase a low cost slatted bed base that you could lower the legs on to be closer to the floor. Please let us know if we can help further, Regards, Ergoflex Australia.

Hi Elouise, thank you for your enquiry. Our mattresses can be safely used with all types of bed, even adjustable electrics or divans. We would however advise that whilst it is ok to use Ergoflex memory foam mattresses with a slightly sprung bed base it will perform better on a stable platform such as a slatted base. All of our mattresses are rated medium to firm.
Please let us know if we can help you further. Kind regards, Ergoflex Australia.

Hi Karen, thank you for your enquiry.
I’m afraid we do not sell the mattress/electric bed base system that you refer to below. However the Ergoflex mattress works well on all types of bed bases even electric therefore you could purchase your mattress from us and your electric bed base from another supplier.
Please let me know if we can help further, Regards Ergoflex AU.

Thank you for your enquiry. You are correct, because Ergoflex memory foam mattresses are temperature sensitive, the heat from an electric blanket could deform the visco-elastic foam and damage the body-moulding performance over time. However what you will find is that the mattress does warm quicker than a traditional mattress replacing the need for an electric blanket.
Memory foam mattresses are warmer to sleep on than traditional inner spring constructed mattresses - as the memory foam contours around you to provide the support and pressure relieving qualities they are known for, this also means that more of you is in direct contact with the mattress, and therefore this makes you feel more insulated, and slightly warmer. If you tend to generate too much body heat on a traditional mattress then we would advise against purchasing a memory foam mattress (or even latex mattress) at this time.

Thank you for your enquiry. The memory foam should not get harder from sweat. If concerned about perspiration and the potential negative effects over time then an Ergoflex mattress protector may be a wise addition to any potential purchase. The Dunlop Memory Foam and the Ergoflex Memory Foam will both be manufactured in similar ways using similar properties. What’s important is to compare the mattress specifications of the Dunlop and Ergoflex Mattress under review as that is where differences will lay. In answer to your final question, our mattresses and their components are made in state of the art facilities in China and Europe. Please let us know if we can help further, Regards, Ergoflex Australia.

Our mattresses can be safely used with all types of bed base, even adjustable electrics, divans or ensembles. We would however advise that whilst it is ok to use Ergo Flex memory foam mattresses with a slightly sprung bed base it will perform best on a stable platform such as a slat base.
If you decide to use a slatted bed base, we do advise that the gaps between the slats should be no wider than 2 - 3 inches.
Regards, Ergoflex Australia.

Dear Bev, thank you for your comment. As per our response to your recent question we would be grateful if you could contact us directly to discuss your issue in detail. We are understandably keen to investigate the issue you report and understand the extent of this and ultimately determine how exactly how this has happened. We are also keen to know when you contacted Ergoflex in Australia directly as we are finding it difficult to match you to a name on our database and have absolutely no record of a complaint of this nature. As we have been targeted previously by reviewers submitting malicious, negative reviews when they have never purchased from us, we are exceptionally keen to update our customer records and of course assist you in any way possible. Please do contact us at [email protected]. Kind regards Ergoflex Australia.

Hi, You should avoid getting the mattress wet wherever possible as liquid if spilt in large volumes can affect the performance of the foam over the long term. If the mattress does get wet we advise you to dry the mattress as quick as possible. We do sell waterproof protectors to protect you for this eventuality. Our protectors are lightweight, breathable and waterproof and are available on our website. Regards, Matthew, Ergoflex Australia.

Dear Bev, thank you for your comment. As per our response to your recent question we would be grateful if you could contact us directly to discuss your issue in detail. We are understandably keen to investigate the issue you report and understand the extent of this and ultimately determine how exactly how this has happened. We are also keen to know when you contacted Ergoflex in Australia directly as we are finding it difficult to match you to a name on our database and have absolutely no record of a complaint of this nature. As we have been targeted previously by reviewers submitting malicious, negative reviews when they have never purchased from us, we are exceptionally keen to update our customer records and of course assist you in any way possible. Please do contact us at [email protected]. Kind regards Ergoflex Australia.