Escea DX Series
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3 reviews · Statistics
Reviews
Very disappointed
DX1500We got 3 different designs for the install and ducting grom the Escea architects based on the floor plans for our new build. No-one actually came on site to check anything. Needless to say the plans were wrong - had to buy more ducting. Also had to buy a flashing kit which we were told we didnt need.
Flame height is very low and extremely disappointing - but fortunately we have the pumice stones, so the flames are just visible over the top of the stones. The pumice stones have shrunk so you can see the base of the fireplace.
The glass withi
A feature fireplace
DX1000Heater very efficient at heating our home. Being ducted to other rooms gives an overall comfort level. Having the wi-fi option is great to preheat the rooms before arriving home. It is aesthetically pleasing with the black crystals and driftwood a feature.
... Read more
Inefficient, overpriced Gas Heater
DX1000Do not waste your money. Heat output is awful, it doesn't travel or heat corners of the room. It's not quiet and sounds like a jet engine. Flame pattern - doesn't exist and it doesn't represent a real flame effect. The black pebbles look like charcoal and emit an awful layer of dust on the inside of the glass which detracts from the only appealing aspect. For $14k, inclusive of $2k for install it's awful. From the dark ages, even the remote looks like it's from the 80's.
As for the smart heat technology - what a load of rubbish. Still waiting!!!!!
Hello Nikki,
Thanks for your feedback regarding the DX unit you have, we are sorry you have had a bad experience with it. Please feel free to get in touch regarding your fireplace if you are still no
... Read moret satisfied with it, you can reach us at the following:Questions & Answers
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Details
 Escea DX10002.5(2) |  Escea DX15002.0(1) | |
|---|---|---|
| Category | Gas Heaters | Gas Heaters |
| Heater Type | Ducted, Fireplace and Flued | Ducted, Fireplace and Flued |
| Dimensions | 774 x 1328 x 382 mm | 774 x 1828 x 382 mm |
| Weight | 100 kg | 120 kg |
| Features | Remote Control | Remote Control |
| Max Gas Input | 33 mJ/h | 42 mJ/h |
| Power | 8,400 W | 10,400 W |
| Gas Type | LPG and Natural Gas | LPG and Natural Gas |
| Manufacturer Warranty | 2 year(s) | 2 year(s) |
| Colour / Finish | Black, Silver | Black, Silver |
Extra Information
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Hello KT,
It's a shame to hear you are not satisfied with our product, I would like to help and fix this one for you.
... Read more If you could please contact me directly regarding the issues you are having with your fireplace, that would be great. You can reach me at the following: [email protected] or you can call free phone 0800 173 000. Look forward to hearing from you. Warm Regards, Logan Jackson