Read also:
bosch highflow 26e pilot light sydney tools kotara trading hours naked wines australia newport aus bosch hydropower 10h won t light target 11 fin oil heater
Fantastic Services NSW, Sydney - Cleaning
Reviewer Photos & Videos
Fabrizio L.Sydney, NSW
Awful Company
Absolutely disgusting service. We booked them 2 years ago to complete our end of lease cleaning service. They were booked in at 8:00 am, unfortunately, turned up 2 hours late, surface cleaned the place and left at 12:30 pm to get to their 1 pm booking. One a deeper inspection they'd left white marks around the appliances where they had rushed over them with a cloth. At the time we text the company through the pictures, highlighting their poor services. They said they'd send someone back the next day. unfortunately, we had to hand the keys in th...Read more
e next morning, so it just wasn't possible. We said that we would happily pay the 2 employees for their time, but didn't want to pay for a service we didn't receive. Fast forward 2 years. During this time there has been no correspondence from their accounts team via email or phone, but instead, I now have a debt collection agency calling me asking for the full payment. It's only $322, but would you pay for a service you didn't receive????? Awful service, worse communication and a disgusting attitude to conflict resolution.
Similar opinion? Write a review on ieatwords.com.au!
Stephanie
- 2 reviews
UNACCEPTABLE. Cancellation at the time of my appointment.
I scheduled in 2pm on Wednesday to have my apartment cleaned in Sydney with Paul's Cleaning Service and received a text confirmation from Fantastic Services. They told me they are the same company but I got a more expensive quote from Fantastic Services, which was why I went with Paul's cleaning service.
After confirming 2pm Wed, I scheduled my day off work in Newcastle, drove down to Sydney Wed morning and Fantastic Services called me at 2pm saying they can't make it!? They asked to reschedule for the next day but I was planning on driving b...Read more
ack to Newcastle for work on Thu. I ended up having to stay in Sydney and rescheduled Fantastic Services for 8am to 9am, they did not get to my place until after 9am. They said it will take two hours for cleaning but it took more than 3 hours and I had to get them to shut the door behind them and wasn't able to check the place because I had to return my keys to the real estate agent by noon. Fantastic Services were extremely unprofessional. If they are going to cancel, they should let us know at least 12 hours in advance. Cancelling on me at 2pm when my appointment at 2pm is completely unacceptable. My drive down to Sydney was a complete waste of my time. I am very disappointed with them.
Similar opinion? Write a review on ieatwords.com.au!
Mrs TeeAU
- 4 reviews
- Verified customer
Don't waste your time. Unprofessional, poor personal hygeine and unethical.
I asked for 8 windows to be cleaned. I was given a price for the job. When the two men arrived (later than originally agreed), they wanted to haggle on the price, saying because my windows had 2 panes of glass in them, it would cost extra. It all seemed like a tourist marketplace, a haggling game to them. Luckily I wasn't in a rush, so I told them to cancel the job. When I said I wanted it cancelled, then they magically were able to honour their initial quote. I still cancelled it. I wouldn't trust these people in my home for five minutes.
As an aside, their body odour was repulsive.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Fantastic Services NSW, Sydney - Cleaning compares to other House Cleaning Services
Know better, choose better.
end of lease tenantSydney, NSW
terrible liars and all contracted out
I decided to go with this company for end of lease clean, and spoke to man about what my apartment contained and answered every question they asked me. After getting 3 follow up calls to book I gave in and decided to go with them. I warned them that I only had that afternoon before needing to return key. The minute the contractor company came they were appaling and disrespectful including walking into property and just complaining left right and centre about laundry wasn’t on the package, that bbq was too big, that this was a duplex and that I ...Read more
didn’t advise them in the note so they needed to charge me more. It was disgusting how they were just putting every excuse to get more money for the job. Then they refused to do job unless I accepted more fees. After contractor wanting me to call the company vs him, he continued to walk around and say well are you going to pay more because if not it’s not worth me doing this job and I’m going to leave!!! What extortion and I even said I had no other options as had to give back keys that same day. This company is disgusting liars, unorganised, all contracted out to other companies that are disrespectful, unreliable and will ask to charge you more. In the end I chucked them out and found last minute cleaner.Similar opinion? Write a review on ieatwords.com.au!
JoshSSydney, NSW
- 10 reviews
- Verified customer
Dont use this company.
This has to be the worst experience I have had with end of lease cleaning. Please do not use this company. I hired this company after reading some decent google reviews. However, this company outsources the job to other cleaners. They sent 3 guys who were so unprofessional and worst cleaners I have ever encountered.
This company is not very clear what they include as part of end of lease cleaning and is rather confusing. The quoted me $465 and when I told them I got quotes closer to that rate with other companies, he reduced it to $395....Read more
That should have been a warning sign. When the cleaners turned up, they started to up sell. There were a few marks on the wall which obviously can be wiped off with a cloth. The guy was trying to convince me to sugar soap the entire walls of the apartment and charge me around 135 dollars more. Things got interesting as I refused the service. He said he won't do any of the walls and spot cleaning is not included. The next thing the guy tells me that I don't need to inspect the place after they clean the apartment. If I still insist on it, he will not come back after the final inspection of the apartment by the real estate agent and he does not guarantee my bond back . He was hesitant to tell me the time he will finish off. When I rang the head office and complained, he finally told me to come and see the place. As expected, the work was very mediocre. There were smudge marks on the windows, water seeped to the carpet near the entrance to the apartment and the kitchen tiles were very poorly cleaned with oil stains left behind. They also damaged the ensuite cabinet, which I sent the pictures to the head office which I got no reply. When I told him about the mediocre work, he was not really interested in cleaning it. I told him I will take this up to the head office. I finally told them to leave because they were not interested and was sick of arguing with them. When the final inspection was done, there were a few more problems found during inspection. When the guy turned up, he was going to charge me 135 dollars to do the walls. Again, I told them that the wall had a few marks which just can be wiped off. The head office was not interested and told me that is the price. Finally I had enough of this scam company which sends unprofessional cleaners. I will be trying to complain to the Consumer Commission (ACCC) about this company because I will lose some of the bond money. I include some the pictures that I sent to fantastic cleaners after the completion of the jobs.
Similar opinion? Write a review on ieatwords.com.au!
KatSydney, NSW
Not worth the $$$
I paid for an end of lease clean and told it would take at least 3 hours. There were two males and they messaged at 2 hours saying they were finished. Upon return there were obvious things not cleaned and I could see dirt and dust. I asked about them and they went downstairs and got 1 cloth and gumption. They attempted to clean the bathtub, windows, mirrors, cupboards they missed with the one cloth. When they left I found more dirt and dust inside cupboards and on the floors, as well as windows (they had closed the blinds so I wouldn’t see) tha...Read more
t weren’t cleaned. I decided to clean it myself rather then needing to get them back a third time! They said to me at the start it would be an easy clean because it was so small and I had looked after it. Paying 250$ for 2 hours end of lease clean you would imagine no dirt or dust found..... not the case. It was an older building/apartment so it was like they though it wouldn’t matter. Not very professional. I made a complaint with the company and as a token of a small apology they offered a 30$ voucher .... I will not use them again. Be mindful and have low expectations.Similar opinion? Write a review on ieatwords.com.au!
**Use another service!**
**Do Not Waste your time and Money!**
Booked End of lease cleaning service. Cancelled twice at short notice 2 days in a row. I had to pay 2 extra days rent. Choose another cleaning Service.
The offered me a 20% discount. Didn’t actually give me 20% off and already had a preauthorisation on the full amount.
Then eventually the cleaners came did the job. And emailed after and said.. we can’t offer a 72 guarantee as advertised.
PLEASE DONT USE THIER SERVICE.. it looks all nice when you book, but this is the worst experience I had dealing with a cleaning company.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
unknownNew South Wales
- 2 reviews
Definitely Not Fantastic!
Definitely not fantastic. I turned down other cleaner companies just to hire these cleaners. They get you to choose a specific time on their website scheduling when you book your job so I chose the free time slot of 11am. On the day the cleaning was meant to be completed at 11am they messaged me saying they wouldn't be able to come until 3.30pm, they finally turned up after 4.30pm then wanted to charge me another $150 on top of the original quotation. They wasted most of my day having to wait around for them at home and then expected me to pay ...Read more
nearly double the original quote. Definitely wouldn't recommend this company to anyone. I see there was another recent review on here that was exactly the same, I wish I had seen this before I had hired them. Do not even bother with this company. Now I have to go find another cleaner company which is reliable and will do the job as quoted.1 comment
Mike D.Fantastic Services
Dear S Lloyd,
Again, please accept our sincere apologies for the caused inconvenience.... Read more
As discussed, our customer care department will be delighted, to assist you with resolving the matter. Please contact us at any time convenient for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Charline
- 2 reviews
Worst service Fantastic Services! Do not waste your money or time!!!
The cleaners arrived 2 hours and 18 minutes late to the booking! Booking was for 9am they arrived 12:18pm! When they finally arrived cleaners said they needed more money to complete end of lease cleaning because unit was not clean? Which unit is clean at end of lease cleaning after furniture is removed? Why would I book they to clean a clean unit in the first place? Very disappointing and they took my money upfront and did not do the job. Getting my refund was not easy many, many phone calls was made. Please be careful of people who promise but do not deliver!!!
1 comment
Mike D.Fantastic Services
Dear Charline,
Thank you for providing us with your feedback. ... Read more
We do apologise that we were not able to complete your service, however hopefully our follow up can be seen as a small token of apology for the hassle caused. Again, thank you for booking with us and we do remain at your disposal if we are able to assist you with anything. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Find out how Fantastic Services NSW, Sydney - Cleaning compares to other House Cleaning Services
Know better, choose better.
Great Customer Service
Although we didnt have a smooth start to my experience with Fantastic Services, they went above and beyond with rectifying my complaint and I am very satisfied with the service I received.
Thank you
1 comment
Mike D.Fantastic Services
Dear MissB,
We would like to thank you for taking the time to share your honest feedback with us. This way we improve our services day by day. ... Read more
We also appreciate that you have given us the chance to rectify the situation in a satisfactory way. Feel free to contact us anytime. We are glad to help you. Kind regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Dont trust companies with descriptive adjectives in the title..
Worst ever! Worst clean, worst customer, worst attitude.I hope this is clear enough to save others...
Every aspect of the experience was awful. They spent more time on phone explaining what they would not clean in an end of tenancy clean than what they actually spent cleaning. Nothing was even at a level of a bad domestic clean. And then I spent untold hours on the phone demanding a reclean in line with their policy guarantee, which they reluctantly accepted, and sent just one person after promising no less than two. This company is excellent ...Read more
at one thing: promising one thing and doing the opposite. This brought the clean to the lowest possible level you could even consider trying to call an end of tenancy clean. With the amount of hours spent with them collectively on the phone after two weeks I could have single handedly cleaned place and not given to these guys.1 comment
Mike D.Fantastic Services
Dear DBW,
Thank you for sharing your feedback with us!... Read more
We are happy to see that our Customer Service team has been able to reach you to resolve the situation and we look forward to working with you again in the future! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Ahmad
- 3 reviews
- Verified customer
Over priced.
This was the first time I used Fantastic services. I wanted to have my leather lounge (2 three seaters and 1 chair) cleaned. They wanted $424 at first, but agreed to charge $350 if I become a member. They subcontracted the job to another cleaning service who had subcontracted again to another person. The cleaner who turned up spent one hour to wash the lounge and then used a shampoo. The lounge is cleaner than before but only marginally. I think $350 cash for a one hour job, something that I could easily do myself is not worth it.
1 comment
Mike D.Fantastic Services
Dear Ahmad,
Thank you for sharing your feedback with us.... Read more
We believe that the solution offered was an adequate solution to the matter. We remain at your convenience if further questions arise. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Robyn V.Sydney, NSW
- 2 reviews
Don't use their cleaning services!
The cleaners allocated to us were completely clueless and it is an absolute miracle that we haven't floated away with all of the water left in the cupboards (?), on the walls and floor of our ensuite!
Don't use them unless you want to throw $260 away (2 bed/2 bath unit)...
1 comment
Mike D.Fantastic Services
Dear Robyn V.,
Thank you for sharing your experience with us!... Read more
We do apologise for any inconvenience caused during the services and are glad that we have been able to follow up, discuss, and assist you in the matter. Please, do not hesitate to contact us if you would like to further discuss anything or if you need a new service. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
JanieSydney
- 2 reviews
Great result.
Lovely friendly couple did a Fantastic job cleaning my unit yesterday. They were on time, cheerful and cleaned all surfaces in all rooms. I would recommend Fantastic to my friends.
1 comment
Mike D.Fantastic Services
Dear Janie,
Thank you for providing us with your feedback!... Read more
Our team will be delighted to hear that they have been able to help! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Other House Cleaning Services
Family Clean
4.2(119)Paul's Cleaning
3.8(173)PUNEET NAGARSydney, NSW
- Verified customer
Worst service ever - no one cares and responds -
I am your latest victim of your substandard and pathetic end of lease cleaning which was on on 21st June Ref. #19053003TAM at U 52 147-151 Talavera Road Marsfield 2122 . The cleaners did a below average job and I told them then and there that my agency will not accept this. As expected we were asked for a re-clean. When we approached your team to avail the guarantee which you promise of re-clean, your Agent [name removed] was extremely un pleasant said they cannot do anything. He some how convinced us that if we use another cleaner to complet...Read more
e the pending work, they will cover for the additional charge. We payed $200 for Home Clean and $ 150 for carpet clean and now when we are asking for our money, your staff is the rejecting that claim and offering only $100 . Is this the way you treat your customers ? I have been double crossed by your staff who does not care even once for the customer who has been false made to pay double the amount. I have asked [name removed] to transfer me to a supervisor and he does not do that. NOR anyone has bothered to call me back. It’s been 2 weeks and action has been taken by your team. This is the worst customer experience we have been given ever. Can someone from your management call me and explain what is going on ?1 comment
Mike D.Fantastic Services
Dear PUNEET NAGAR,
Thank you very much for the feedback provided.... Read more
Please accept once again our apologies for the inconvenience caused. We are happy that in the end, we managed to find a proper solution for the initial issues and we do hope that we've been able to keep you as a future customer of ours. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Find out how Fantastic Services NSW, Sydney - Cleaning compares to other House Cleaning Services
Know better, choose better.
DanieSydney, NSW
- 2 reviews
- 1 like
Awful service, avoid at all cost.
Had problems with them even before cleaning began. Told them when booking as I had already moved out they would need to pick up the keys from the real estate agent. Was told this was not a problem. On the day this memo was not passed on the cleaners didn't know they had to pick up the keys. Was told further more that would be an extra $30. Was outraged that I was not informed, the cost was then waived. The cleaner was extremely rude to my husband and has an awful phone manner. The clean was not done properly just received an email from my agent with photos which showed the spare bathroom was not cleaned along with many areas which were missed. Agent wants to charge me $176 to fix the areas that the cleaner missed.
2 comments
In the end don't trust them to clean my apartment again. Real estate agent is going to get there cleaner to finish the job and fantastic cleaners are covering the cost. At least it is a good outcome.
Mike D.Fantastic Services
Dear Danie,
Thank you for your patience and for allowing us to follow up and achieve an amicable outcome. ... Read more
We would also like to thank you for using our services and hope that we can work with you again in the future. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
MardiSydney, NSW
Highly recommend!
I have used the fortnightly domestic cleaning 3 times now and couldnt recommend more highly. The staff are quick and thorough, with great attention to detail and very friendly. I have 2 cats and one sheds a lot of hair constantly. I am also quiet the perfectionist, but the team exceed my expectations with every visit. If theres dust hiding or cat hair lingering, they see it and clean it! I wasn't planning on using the service more than a couple times, but they make it so easy as the times are flexible, and the staff are a delight to have over. It has also freed up a lot of my time, as it takes me over a whole day to do what they do in over an hour. I dont think I'll ever clean again ;)
1 comment
Mike D.Fantastic Services
Dear Mardi,
Thank you for providing us with your kind words!... Read more
Achieving such results is what we always aim at and seeing that we have done our best to leave you satisfied with the service is really what keeps us motivated! We will definitely make sure that the team is aware of your feedback! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
KellieSydney, NSW
- 2 reviews
Live up to their name
Recently had an end of lease clean conducted on a really large house. They did an outstanding job, everything was spotless, they were prompt and reliable and did exactly what they said they would. They were easy to deal with and the actual cleaner, Sana, was really lovely. Couldn’t fault them, highly recommend.
1 comment
Mike D.Fantastic Services
Dear Kellie,
Thank you so much for your kind words!... Read more
We will definitely make sure that Sana is aware of your response! Let us know if we can help you out with anything else! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
GJHSydney, NSW
ABSOLUTELY TERRIBLE
End of tenancy cleaning
The state of the house was so bad that i had to get another cleaning service in.
Didn't clean at all.
If you want your bond back, never use them!
1 comment
Mike D.Fantastic Services
Dear GJH,
Thank you for providing us with your feedback!... Read more
Please accept our apologies for any inconveniences caused! We would definitely like to make a follow up on the matter, however, we are experiencing some difficulties in locating your file in our system! Would you be able to get back to us with your booking reference number or contact details? Looking forward to your reply! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Problems with the cleaning service were handled well by management.
I was very disappointed in the cleaning job. They called to say they were finished so I could do a final inspection. 3 guys for 3 hours and I came to check and found:
* 1 room had not been cleaned at all. There was still rubbish on the floor. Not vacuumed etc.
* None of the skirting boards had been cleaned anywhere in the house
* We have carpet in the built in wardrobes and this had not been vacuumed in any room.
* I had specified cleaning of blinds. None of the blinds had been cleaned.
* I had specified cleaning inside the cupboards (kitchen,...Read more
1 comment
Mike D.Fantastic Services
Dear Yolanda,
Thank you very much for allowing us to follow up and rectify our issues. ... Read more
Additionally, we are grateful to you for taking the time and sharing your feedback and we are certain that if you ever need cleaning services again, you will be more than satisfied. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions about Fantastic Services NSW, Sydney - Cleaning but you can read 4 questions about Fantastic Services.
Other House Cleaning Services
Power Steam Cleaning
5.0(274)Maid to Clean
4.8(572)Tidy Me
4.8(247)Jarvis
4.6(308)Absolute Domestics
4.5(2,373)UrbanYou
4.5(572)Merit Cleaning
4.9(46)HouseProud Cleaning
4.2(225)Family Clean
4.2(119)Paul's Cleaning
3.8(173)
Other House Cleaning Services
Power Steam Cleaning
5.0(274)Maid to Clean
4.8(572)Tidy Me
4.8(247)Jarvis
4.6(308)Absolute Domestics
4.5(2,373)
Listing monitored by Fantastic Services representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Mike D.Fantastic Services
Dear, Jed,
Thank you for sharing your feedback with us. ... Read more
Please accept our sincerest apologies for the inconvenience caused with the reschedules. We know that your time is precious, and we are ashamed that we wasted it. In the end, we are happy that you were able to get your bond back without any issue. Please contact us if there is anything else that we can assist you with! Kind regards, Fantastic Services