Fantastic Services WA, Perth - Cleaning (page 2 of 3)
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Reviews
Carpet Cleaning
WA, Perth - CleaningI knew that I have to clean my carpet, but I was not aware, how dirty our carpet was until technician showed me the dirty water extracted from it after the deep cleaning. I am very happy with the professional team as they finish the cleaning on time. Smells good around carpet as well. Thank you team.
Good and Friendly service
WA, Perth - CleaningFriendly Service. Easy to use and comprehensive information. Marija who comes to clean my apartment every week is very Friendly and works incredibly hard. Very Professional and I am pleased with her service.
Professional no doubt
WA, Perth - CleaningI booked one-off cleaning by Fantastic Services and received a decent service. Couple came with their own fantastic logo shirts, covered their shoes, covered face with mask and proper gloves. They were very professional, respectful and puntual.I have no complaints and would probably book them again.
Happy to Recommend
WA, Perth - CleaningI have been using Fantastic Cleaning for last 8 month, their regular cleaning is really good. I haven’t had any issue and for the first time they replaced my cleaner within these months reason is coz of common cold and of course she took precaution coz of these Virus chaos. The lady usually clean my house every two weeks and she organise everything perfect. I will recommend Fantastic Services.
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Perfect Oven Cleaning
WA, Perth - CleaningI was thinking of cleaning my oven of my own. When I saw how greasy, sticky and yellowish my oven door glass was, I end up calling Fantastic Services. They tackled an awfully dirty double oven in no time at all and left it spotless. will definitely use again. Thank you
Amazing!!
WA, Perth - CleaningFantastic team were amazing. As i'am heavily pregnant and with a toddler, deep cleaning my new house was the last thing i could potentially do. They got on with it and did a brilliant job. They even came earlier than i thought which was a pleasant surprise.
Good Service
WA, Perth - CleaningThe technician from Fantatastic arrived on time, looked very professional-worn shoe covers while entering our home and the machine they use these days seems a lot quieter. They did a good job cleaning my mattress which is a mix of fabric/ faux suede. Mattress has a layer of memory foam and the cleaning didn't affect it in any way. Noticeably cleaner visually and fresher smell. I will be booking them again if necessary.
LEFT and never came back 2 minutes after arriving
WA, Perth - CleaningWe booked Fantastic Cleaners a week in advance in preparation for our 3 monthly lease inspection. On the day of our appointment, they showed up on time, leaving their equipment in the van. They came to look through the apartment, and told me they would return with their equipment.
They left, and never returned. They did not try to contact me, did not ring the doorbell, and did not answer any phone calls.
Very unprofessional service. We paid upfront a total of $352 online during booking for a full cleaning service.
Even more, their company
... Read more are impossible to get ahold of. I tried calling, left messages, and they did not return my phone calls. I would not trust this service, nor will I use them again, nor would I recommend anyone else to ever avail of their services. Despite the fact that they have some positive reviews, you are taking a gamble by hiring them that they will scam you of your money.
Great customer service
WA, Perth - CleaningFew misunderstandings with call center regarding reschedules but I am very pleased with the Fantastic Services Perth and the services they had provided so far. I am more than happy to continue our relationship. Problems can arise always but the important thing is how the matter sorted out. Thank you for excellent customer service.
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Perfectly Done
WA, Perth - CleaningBooked Fantastic Services for oven and my 2 rags.The technician turned up on time,did an excellent job and clean up afterwards around the rags and the oven.I’m very happy with the result. I would definitely recommend and use Fantastic again. Cheers
1st Service with great Helping hand
WA, Perth - CleaningThis is my first time receiving service from Fantastic Services. Guys they arrived on time and very helpful in diagnosing the issues and recommending reasonable solutions. They are very thorough in the work and in cleaning up afterwards. No complain. Highly recommended.
Thank you team work
WA, Perth - CleaningIt was very difficult to find a trustworthy company who can do a high-class job for us. Perfect Clean has definitely done a fantastic job & we are so happy with the work and your level of service. So thank you and please pass on our thanks to the cleaners who did all the hard work too.
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Professionalism
WA, Perth - CleaningExcellent work done today by Alex and his team. They turned up on time, job done well quickly and cleanly. Organized all my messy house. I will use them again after my next party.
Excellent Service
WA, Perth - CleaningThis is the 3rd time I have used Fantastic Services and I will always choose them, they are excellent. Spotless house following their visit. I will definitely recommend them. Well Done!
Bad. Realtor had to resend new cleaners
WA, Perth - CleaningMy realtor was not happy with this vacate and carpet clean. They have had to resend their own cleaners which has been taken out of my bond, and I’ve paid fantastic services also.
They have now also refused my bond unless I go back to the property and take photos which I can’t as the keys were handed in the morning after their clean. No reply to emails, no return calls. I lost $440 because of these guys
Poor Customer Service
WA, Perth - CleaningWe engaged Fantastic cleaners to do our end of lease cleaning. We had to get them to reattend because the bathroom was not cleaned properly. There was still mould and soap scum left in the shower. We arranged for them to do a reattendance, which seemed all fine however; the cleaner that returned had picked up the keys from my real estate agent and dropped them off within an hour and a half. Our place is about 20 mins from the real estate agent. I got feedback from my property manager that there had been no change.
When I contacted Fantastic Cle
Dear Sheryl,
Thank you for taking the time to share your honest feedback with us. It has been passed onto the relevant departments to be reviewed and actions to be taken. We would like to thank you a
... Read mores well for giving us the chance to try to rectify the situation with the initial End of Lease cleaning service you booked with us. We hope to have helped you with the cleaning of your new place as well. Do not hesitate to contact us for any further help or future cleaning services that you may need.
Thank You Guys!
WA, Perth - CleaningFrom initiating the job via customer service to the job being completed I cannot fault these guys, very professional, well-mannered and they take pride in the work they do - I would highly recommend them!
High Standard
WA, Perth - CleaningI am a Property manager and I have used numerous cleaners from various companies in the past years but I tried this time with emergency short notice at a company called Fantastic Services, they did the cleaning right away and did really good job, Professionalism and high Standard.
4 month service
WA, Perth - CleaningI have been using fantastic services for Past 4 months as regular housekeeping, I have lovely cleaners who is reliable and does a great job .I am really happy with the service and will definitely recommend.
Fantastic Service
WA, Perth - CleaningI am very happy with the House Cleaning from Fantastic Services today, 2 Cleaners they come to clean my house, they did all the things that i wanted to, they come on time. i will definitely like to recommend Fantastic Services and my next service will be from same team from Fantastic Services.. WEll DONE!
Horrible end of lease cleaning . Never go for them
WA, Perth - CleaningEverything from start of booking guaranteed by definite guarantee for 72 hours with no limitation in hours of work done to do the cleaning . On the day of cleaning the sick tractor came with saying that almost nothing can be done to perfection so he can’t give guarantee and he is paid less by the company and he needs to bring more people . At last three bedroom house with study, kitchen, living room, laundry and two bathrooms done in less than four hours . It did not look like end of lease cleaning rather a normal cleaning done at home . Rea
... Read morelly disappointed with such a horrible service and moreover money is deducted a week before the day of cleaning so u can’t claim anything too . They are also not in Australia but from Bulgarian managing administration from there . As told by the subcontractonDear rajesh k.,
We appreciate that you have taken the time to share your honest feedback with us. On very rare occasions, the price should be amended on site if the layout or the condition of the pro
... Read moreperty differs from the one described over the phone or online. As for the advance payment, credit cards are pre-authorized in order to secure the slot and the payment of the booking. We would like to thank you for letting us re-do the cleaning. We hope your Agent is satisfied after we reattended. We remain at your disposal for any further assistance.
Frauds
WA, Perth - CleaningAfter paying $450 three weeks in advance for an EOL clean with no time parameters, the cleaners rocked up and said the price was wrong and they needed more money. THey basically gave my townhouse a quick vacuum and a mop and went on their merry way. The property agent then charged me an additional $464 for substitute cleaners to come in. The worst part, it is impossible to contact head office and make a complaint.
Do not use this company. They are genuine crooks
Dear Lenny,
Thank you for providing us with your feedback and with the opportunity to make a follow up on the situation!
... Read more We apologize for the inconveniences caused with the service and we would really like for us to be able to work things out in the future! We remain at your disposal should you require any further information or assistance from our side! Kind Regards, Fantastic ServicesYou apologise? Are you kidding? As you are aware, The matter is still with the ACCC. Pay the refund and the matter will be dropped. But don’t insult me by coming on here and offering a token apology.
Worst experience
WA, Perth - CleaningI booked this for End of Lease cleaning, but it was just terrible. there were many stains left and their garbage was left in my bin box. when I booked it was said that the cleaning would be completed around 3pm but they left at 1pm. I will never use this company and won’t recommend any of my friends.
Good Job
WA, Perth - CleaningDid a great job with the cleaning of my couch and chairs which were quite dirty. Polite and friendly service. I have no hesitation in procuring this company for future cleaning requirements.
Excellent Service
WA, Perth - CleaningPunctual, thorough carpet cleaning service, fast
Had an opportunity to review the word done and was satisfied Thank you very much will use this company again in the the the future
Perfect job
WA, Perth - CleaningDivram arrived on time, he was polite and efficient. He cleaned the carpets and some couches and chairs. The finished job was great. I have no hesitation in recommending this company.
Do not use this company! Waste of time, money and worst experience I have ever had.
WA, Perth - CleaningI used this company for an end of lease clean and at this stage I was 6 months pregnant. When I booked the clean what I was initially promised and what I paid for did not reflect the receipt and had items missing from it. I called back and they gave me a whole heap of items that would not be included in the clean. When I told them that’s not what I was initially told, theY told me that I was assisted by a trainee and was given incorrect information. I had to go with it as the clean was booked for the next day.
The cleaners told me they were on
Dear A M.,
Thank you for contacting us.
... Read more We do hope that after discussing the matter with our customer care team, they were able to clarify everything. Additionally, it would be great if you can accept the compensations provided, due to the issues, as a small token of apology. We remain at your disposal, if there is anything else that we can assist you with! Kind Regards, Fantastic ServicesDear Mike D,
I have not discussed this matter with your customer care team as I have not had a call from any representative.
This is an example of another lie made up by your company.
Dear A.M,
We appreciate your privacy and we have not bothered you with phone calls after you requested to have your details deleted.
... Read more As a company, we aim at full client satisfaction and that includes trying our best to resolve amicably any disputes raised by our clients. Therefore our team has proceeded with their attempts to address your concerns and offer a fair solution over email. We are grateful for your time and responses over the course of the last week. While we understand the initial inconvenience can not be erased, we were hoping that the offered compensation has shown that we intent on assisting in the best way we can. Please accept our sincere apologies once again and rest assured that our team is still at your disposal. Kind Regards, Fantastic Servies
Worst experience I have ever had with a company.
WA, Perth - CleaningI booked fantastic services to do a vacate cleaning on a property I was moving out of. They were booked to arrive at 9am. The night before they text and moved it to 3pm. At 3pm no one arrived and after waiting and contacting them they said they wont be there until 4.30! At 4.30 the cleaner rang and said they wouldnt be there until 6. I spent the next hour trying to contact a manager at their office to see what was going on. They wouldnt put me through to a manager and kept saying a manager would call me back in a few minutes. No manager ever ca
... Read morelled me back. At 6pm, the cleaner called and advised she didnt have time to come at all. So I was left with no notice to find someone else as I had to give back the keys the following morning. And to make it even worse, they have charged me $379 although they never even showed!!!! No manager has called me to apologise, to follow up on my complaint or to advise they will be giving me back my money.Dear AByrne,
Thank you for your patience with having your case followed up on by our customer care team.
... Read moreAgain, please accept our apologies for the issues and inconvenience caused. We do hope that the compensation provided is satisfactory and we will be able to provide services for you in the future. Kind regards, Fantastic Services
Had my issue resolved
WA, Perth - CleaningI was initially unhappy with the cleaning done by this company but management were good and responsive and gave me a partial refund. I was impressed by this. So I am giving 4 stars.
Very good clean throughout
WA, Perth - CleaningCleaners arrived on time and were very conscious with attention to detail. House was left extremely clean and smelled beautiful. Would definitely recommend to anyone else. Fantastic cleaners were fantastic.
Fantastic
WA, Perth - CleaningHave a very sick husband. Was apprehensive about getting cleaners in. Two young men from fantastic services came done all the jobs i've been unable to do. Both men polite and professional. Would highly recommend
Great service and detailing cleaning
WA, Perth - CleaningThey provided excellent customer service and put alot afford in cleaning. Very detailing.
The real estate agent was very picky but Fantastic Services dealt with her very great and they went above and beyond to ensure that I would get my bond back
Very good
WA, Perth - CleaningThe cleaners were on time and I was able to track them before they arrived. They did a very good job no re-cleaning required by property manager. Vacate clean excellent
Feel sure will be better next time
WA, Perth - CleaningDid not have a positive experience or good outcome with oven cleaners for a number of reasons however there was immediate and good follow up by Fantastic Cleaners. They completely understood my issues and agreed that the cleaners in question needed to be more competent and professionally prepared. I understood that they outsourced some formation of their cleaners and so were sometimes not fully in control of the level of service and consistency they would like to be able to offer. They showed seriousness and consideration in offering me a refund which I accepted. In my experience they are a company that will listen on a one to one basis and have no problem engaging them again when I next have a need, perhaps not for ovens.
Ok but not great
WA, Perth - CleaningLast time I hired you the cleaners were outstanding. Really the bathrooms were brilliant. This time the job was good but not great.
Collected in partnership with Fantastic Services
Dear Kerry Smithies,
Thank you for providing us with your feedback!
... Read more As we aim to always improve our services, this will be taken into consideration when the evaluation of our team begins every week! We apologise for not meeting your expectations this time and we hope that you can give us another chance in the future! Kind Regards, Fantastic Cleaners
Woeful - don't do it!
WA, Perth - CleaningIf I could give no stars I would!
First they rang an hour before the clean to reschedule for another day. Secondly, its website states that the whole of the oven would be cleaned. When I pointed out that they had missed the top of the oven, one of the cleaners became argumentative stating "it is impossible" and "we don't clean the top of the oven"- this is utterly ridiculous, why would I employ cleaners that don't clean the top of the oven!? I then reminded them about the website and was then told "it is not my problem". The female cleaner
... Read moreeven had the audacity to roll her eyes at me when I insisted she keep going because it wasn't clean enough. One of the cleaners then took the roof of the oven with scraper (he did not ask me first) that scratched the protective coating off. They eventually left without the oven being cleaned in full, racks were still not 100% clean, and the stove top still had grease patches. Two of them also told me they were uni students that were helping out- definitely not professional cleaners! It also took days to get in contact with management to discuss the invoice. They have now offered to not charge me anything, however I am left with the cost of repairing my oven (if it can be) which will no doubt cost more than the clean itself. Sub-standard clean, argumentative staff, inexperienced cleaners, lacklustre customer service. DON'T WASTE YOUR TIME OR MONEY! I will NEVER use this company again.Dear Ads,
Thank you for sharing your feedback with us!
... Read more We have been trying to reach you, in order to assist you with the repairs, however to no avail. Please feel free to contact us at a convenient for you time. Kind Regards, Fantastic Cleaners
Best gardener ever!
WA, Perth - CleaningJosh came from Fantastic Services to undertake garden maintenance and is the best gardener we’ve ever had! Polite, on time, thorough and professional!
Collected in partnership with Fantastic Services
Good clean overall
WA, Perth - CleaningThe cleaners arrived on time and with their equipment. The unit looked clean overall but on closer inspection there were little details missed eg. The shower and bath have never looked whiter but the dust along the top of the tiles above the shower and on one of the skirting boards was missed. The floor was mopped but there were still small dirty spots left (which just needed a little extra pressure rather than just a brush over. In some instances they cleaned around things rather than lifting and cleaning the surface underneath). A little more attention to detail would have made it an excellent experience and worth the money that I paid.
Collected in partnership with Fantastic Services
Hit and Miss
WA, Perth - CleaningWhen my baby needed to be in hospital for 4 months a friend got us 2 x cleaning services to give us a break.
The first clean was awesome, I had to rush to the hospital that day but the cleaners were accommodating and locked the door behind them but when I returned the whole house was spotless. They even let me know 30mins before they finished by giving me a call.
Unfortunately the second time I used them it was the complete opposite. Our house was very neat and just needed a light dust, vacuum, shower screen wipe down and mop. Our kitchen wa
Dear Bop,
Thank you for providing us with your feedback and the opportunity to make a follow up on the inconveniences caused!
... Read more We apologise for the hassle created around the appointments and we hope that we can still get another chance to prove ourselves in the future! We remain at your disposal should there be anything else that we can assist you with! Kind Regards, Fantastic Cleaners
Fantastic by name, Crap by service
WA, Perth - CleaningI had a long standing house cleaning booked for our house. We are selling the house and moving interstate. I had limited time available due to work commitments. I had a booking for 15:00 for 2 hours. 15:15 came and went. I called and asked what was happening. I was told that the cleaners would be there between 15:00 & 16:00. That in it's self was not acceptable as I had other commitments for 17:30. The guy then called back and came up with some excuse and that the cleaning team wouldn't be able to attend. Keep in mind, I booked the cle
... Read moreaning specially due to moving out of the house and had a limited timeframe. I was asked if I would like to reschedule. Ok how about the next day? They were not able to help me because they were fully booked! I was booked the for the Wednesday and they didn't show and then couldn't fit me in on the Thursday? They took no ownership of their problem. DON'T book with Fantastic Cleaners if you want reliable service.Following on from this review that I posted. I was contacted by the company. They have offered suitable compensation and I am happy with the resolution. It's more in line with my expectations.
Dear Lance,
Thank you for providing us with your feedback and the opportunity for us to redeem ourselves!
... Read more We appreciate your time and patience spent on this, while we were resolving the matter! We remain at your disposal should there be anything else that we can help you with! Kind Regards, Fantastic CleanersExtra Information
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Dear Stephanie,
Thank you for sharing your feedback with us. We apologize for not being able to provide your hourly cleaning service as you requested it. The refund of the payment was successfully ar
... Read moreranged on the day of the cancellation. We are glad that your housemate gave us the chance to compensate for the inconvenience. We remain at your disposal for any further queries. Feel free to contact us.