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Reviews

4.0

894 reviews
5
(571)
4
(111)
3
(23)
2
(25)
1
(164)
  • Customer Service
    4.3 (12)
  • Timeliness
    4.2 (12)
  • Job Satisfaction
    4.6 (11)
  • Rates and Fees
    4.4 (7)
  • Transparency
    4.3 (3)
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terrible liars and all contracted out

published
1 comment
Fantastic Services
Mike D.Fantastic Services
New user

New userGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent service and a great job

published

It was very easy to organise and the job was very well done. No complaints at all. I will definitely use this service again and would be happy to recommend to others.

1 comment
Fantastic Services
Mike D.Fantastic Services
JoshS

JoshSSydney, NSW

  • 10 reviews

Dont use this company.

published
  • +5
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Kat

KatSydney, NSW

Not worth the $$$

published
1 comment
Fantastic Services
Mike D.Fantastic Services
acchew

acchewGreater Melbourne (Metropolitan), VIC

Professional job

published

Worker arrived spot on time and, although initially had misgivings about scrubbing the sandstone tiles (he thought the scrubber might mark the surface) carried out a trial area before doing the whole job. Work was professionally carried out with plenty attention to detail.

1 comment
Fantastic Services
Mike D.Fantastic Services

I wish there is less than one star

published

The worst service ever. Very unprofessional. More than 2 years ago they send me 2 cleaners that simply did not want to clean my house cause it’s bigger than what they have expected. The cleaner told me that they will go to the car to bring the cleaning materials but they simply disappeared. When they took longer than the normal time to bring the things from the car which is just in the drive way, I went out to check and I found nothing!!!! Now 2 years later they are still debiting annual membership fees from me!!!!!! And when I call to have my money back a Receptionist called Harry told me that they can’t give me my money back cause I am not a member and they can’t find my details !!!!!!! Simply rubbish

3 comments
Fantastic Services
Mike D.Fantastic Services
JAH
JAH
Fantastic Services
Mike D.Fantastic Services
E of Melb

E of MelbGreater Melbourne (Inner), VIC

Better than I expected

published

Was concerned at first - quoted $565 for End of Lease clean, carpet steam cleaning and wall spot clean but was then told that they wouldn't guarantee our bond back because of the marks on walls, doors and carpets. Marks were made by previous tenants so whilst I understood I was also very frustrated that their guarantee wasn't a guarantee. However, they managed to remove old marks as well and the house looked great - better than when we moved in. We got our bond back and feedback from the agent was that the landlord was very impressed.

1 comment
Fantastic Services
Mike D.Fantastic Services
Sam

SamGreater Melbourne (Metropolitan), VIC

efficient service

published

The job was professionally handled and completed.
Workers were friendly and attentive to our needs.
Workers arrived on time and explained what they were going to do and what results to expect.

1 comment
Fantastic Services
Mike D.Fantastic Services
Michelle

MichelleGreater Melbourne (Metropolitan), VIC

  • 2 reviews

OVEN CLEANING FANTASTIC

published

The oven was really in need of a good clean the gentleman was more than helpful, the oven looks like new I am so happy will defiantly use this service again, hopefully I get the same gentleman.

1 comment
Fantastic Services
Mike D.Fantastic Services
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Excellent

published

Did a very thorough job and kindly even moved smaller things on the floor to clean under. The Carpets look and smell amazing and was done in only a few hours. Thank you.

1 comment
Fantastic Services
Mike D.Fantastic Services
Rebecca V

Rebecca VGreater Melbourne (Inner), VIC

Oven cleaning was great!

published

Had my oven and range hood professionally cleaned. Service was great and the job was done very well as the oven looked almost new, bonus was that it did not take very long. Would definitely recommend.

1 comment
Fantastic Services
Mike D.Fantastic Services

You have to chase them 5 times

published

You book a service and then you keep chasing them where they are, where they are, where they are............
They (Fantastic services team) will not even inform you 1 hr ahead that they (Fantastic services team) will be delayed.

When you counter them (Fantastic services team) with this situation, they (Fantastic services team) will offer you some dollars but they (Fantastic services team) did not understand that it is not about dollars but it is about my time (which you(Fantastic services team) have wasted) and Service.

2 comments
Fantastic Services
Mike D.Fantastic Services
Varun M.
Varun M.

Ok.

Heather Johnstone

Heather JohnstoneGreater Melbourne (Metropolitan), VIC

  • 2 reviews

New Team

published

New team who were very thorough & polite & friendly. I am very happy to have them continue the job for me fortnightly. They are both very eager to do the job in the correct manner,

1 comment
Fantastic Services
Mike D.Fantastic Services

Clean clean & clean

published

The cleaner arrived early, so no waiting. The job done very well, explanations from him when required. Excellent job.

1 comment
Fantastic Services
Mike D.Fantastic Services

**Use another service!**

published

**Do Not Waste your time and Money!**

Booked End of lease cleaning service. Cancelled twice at short notice 2 days in a row. I had to pay 2 extra days rent. Choose another cleaning Service.

The offered me a 20% discount. Didn’t actually give me 20% off and already had a preauthorisation on the full amount.

Then eventually the cleaners came did the job. And emailed after and said.. we can’t offer a 72 guarantee as advertised.

PLEASE DONT USE THIER SERVICE.. it looks all nice when you book, but this is the worst experience I had dealing with a cleaning company.

1 comment
Fantastic Services
Mike D.Fantastic Services
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Gen

GenGreater Melbourne (Outer), VIC

  • 2 reviews

Awesome professional domestic clean

published

The Fantastic cleaner team attended on time and cleaned very efficiently, industriously and thoroughly. I hired them for a regular domestic clean. The shower was cleaned better than I have ever been able to. I was most impressed, and look forward to them coming again.

1 comment
Fantastic Services
Mike D.Fantastic Services
Mohammed

MohammedGreater Melbourne (Outer), VIC

  • 3 reviews

They do a perfect job for us!

published

The fantastic cleaner team who are coming regularly to our house are punctual, honest, doing a good job of cleaning, we are very happy with them. Also, the receptionist are quite helpful and supportive.

1 comment
Fantastic Services
Mike D.Fantastic Services
Dominique

DominiqueGreater Melbourne (Outer), VIC

Excellent service!

published

Punctual, fast, efficient and friendly service. Outside windows needed cleaning urgently. Job was done in under an hour. To be honest though for the work done I thought it was a little expensive.

1 comment
Fantastic Services
Mike D.Fantastic Services
Moo

Moo

  • 2 reviews

Hard working and professional!!

published

The two cleaners were brilliant! So quick and thoroughly professional, the kitchen, oven and range hood were spotless . Would recommend fantastic services without hesitation. They both arrived on time as well

1 comment
Fantastic Services
Mike D.Fantastic Services

Read the fine print in your confirmation email!!! Make sure you add an hour on to your specified booking time.

published

I booked for a gardening service for 1100. At 1115 when the gardener had not arrived I checked the confirmation email and found that this company has ‘flexibility’ in adhering to the appointment time specified by the customer. Arrival time for the service can be up to 1 hour after the requested time. They say that this accounts for traffic and other unforeseen delays eg the previous job going over time. How ridiculous and inconvenient. I have never experienced this with other services. Why ask the customer for a booking time in the first instance? Some of us work and have diaries to maintain.

Page 3 of 45
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Questions & Answers

Littleflower A.

Littleflower A.asked

WA, Perth - Cleaning

Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.

2 answers
Fantastic Services
Mike D.Fantastic Services

Dear Littleflower A.,

Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480

Kind Regards,
Fantastic Services

Littleflower A.
Littleflower A.
Tizzy

Tizzyasked

Fantastic Services

prices for cleaning ovens?

1 answer
Fantastic Services
Aiden M.Fantastic Services

Dear Tizzy,

Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.

Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.

We're looking forward to hearing from you!

Kind regards,
Fantastic Cleaners

Shel

Shelasked

Fantastic Services

Hi! What is your hourly rate?

1 answer
Fantastic Services
Aiden M.Fantastic Services

Dear Shel,

Thank you very much for your inquiry! Our rates actually vary between $35 and $55 per cleaner per hour, depending on the type of service that needs to be done and the scope of the job. However, averagely we charge around $45 per hour.

If you want a precise quote and a fixed rate, we would need a bit more information, like the postcode of your area, what exactly needs to be done, etc.

If there is anything more I can assist you with, please don't hesitate to write us back!

With Kind Regards,

David Adams,
Customer Service Supervisor

Get an answer from our members and Fantastic Services representatives

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