Reviewer Photos & Videos
end of lease tenantSydney, NSW
terrible liars and all contracted out
I decided to go with this company for end of lease clean, and spoke to man about what my apartment contained and answered every question they asked me. After getting 3 follow up calls to book I gave in and decided to go with them. I warned them that I only had that afternoon before needing to return key. The minute the contractor company came they were appaling and disrespectful including walking into property and just complaining left right and centre about laundry wasn’t on the package, that bbq was too big, that this was a duplex and that I ...Read more
didn’t advise them in the note so they needed to charge me more. It was disgusting how they were just putting every excuse to get more money for the job. Then they refused to do job unless I accepted more fees. After contractor wanting me to call the company vs him, he continued to walk around and say well are you going to pay more because if not it’s not worth me doing this job and I’m going to leave!!! What extortion and I even said I had no other options as had to give back keys that same day. This company is disgusting liars, unorganised, all contracted out to other companies that are disrespectful, unreliable and will ask to charge you more. In the end I chucked them out and found last minute cleaner.1 comment
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New userGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service and a great job
It was very easy to organise and the job was very well done. No complaints at all. I will definitely use this service again and would be happy to recommend to others.
1 comment
Mike D.Fantastic Services
Dear New user,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
JoshSSydney, NSW
- 10 reviews
- NSW, Sydney - Cleaning
- Verified customer
Dont use this company.
This has to be the worst experience I have had with end of lease cleaning. Please do not use this company. I hired this company after reading some decent google reviews. However, this company outsources the job to other cleaners. They sent 3 guys who were so unprofessional and worst cleaners I have ever encountered.
This company is not very clear what they include as part of end of lease cleaning and is rather confusing. The quoted me $465 and when I told them I got quotes closer to that rate with other companies, he reduced it to $395....Read more
That should have been a warning sign. When the cleaners turned up, they started to up sell. There were a few marks on the wall which obviously can be wiped off with a cloth. The guy was trying to convince me to sugar soap the entire walls of the apartment and charge me around 135 dollars more. Things got interesting as I refused the service. He said he won't do any of the walls and spot cleaning is not included. The next thing the guy tells me that I don't need to inspect the place after they clean the apartment. If I still insist on it, he will not come back after the final inspection of the apartment by the real estate agent and he does not guarantee my bond back . He was hesitant to tell me the time he will finish off. When I rang the head office and complained, he finally told me to come and see the place. As expected, the work was very mediocre. There were smudge marks on the windows, water seeped to the carpet near the entrance to the apartment and the kitchen tiles were very poorly cleaned with oil stains left behind. They also damaged the ensuite cabinet, which I sent the pictures to the head office which I got no reply. When I told him about the mediocre work, he was not really interested in cleaning it. I told him I will take this up to the head office. I finally told them to leave because they were not interested and was sick of arguing with them. When the final inspection was done, there were a few more problems found during inspection. When the guy turned up, he was going to charge me 135 dollars to do the walls. Again, I told them that the wall had a few marks which just can be wiped off. The head office was not interested and told me that is the price. Finally I had enough of this scam company which sends unprofessional cleaners. I will be trying to complain to the Consumer Commission (ACCC) about this company because I will lose some of the bond money. I include some the pictures that I sent to fantastic cleaners after the completion of the jobs.Similar opinion? Write a review on ieatwords.com.au!
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KatSydney, NSW
Not worth the $$$
I paid for an end of lease clean and told it would take at least 3 hours. There were two males and they messaged at 2 hours saying they were finished. Upon return there were obvious things not cleaned and I could see dirt and dust. I asked about them and they went downstairs and got 1 cloth and gumption. They attempted to clean the bathtub, windows, mirrors, cupboards they missed with the one cloth. When they left I found more dirt and dust inside cupboards and on the floors, as well as windows (they had closed the blinds so I wouldn’t see) tha...Read more
t weren’t cleaned. I decided to clean it myself rather then needing to get them back a third time! They said to me at the start it would be an easy clean because it was so small and I had looked after it. Paying 250$ for 2 hours end of lease clean you would imagine no dirt or dust found..... not the case. It was an older building/apartment so it was like they though it wouldn’t matter. Not very professional. I made a complaint with the company and as a token of a small apology they offered a 30$ voucher .... I will not use them again. Be mindful and have low expectations.1 comment
Mike D.Fantastic Services
Dear Kat,
Thank you for sharing your feedback. Our customer care team was hoping to reach you to discuss the matter and compensate you for the troubles.... Read more
Please contact us at any time convenient for you! Kind regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
acchewGreater Melbourne (Metropolitan), VIC
Professional job
Worker arrived spot on time and, although initially had misgivings about scrubbing the sandstone tiles (he thought the scrubber might mark the surface) carried out a trial area before doing the whole job. Work was professionally carried out with plenty attention to detail.
1 comment
Mike D.Fantastic Services
Dear Customer,
Thank you for providing us with your feedback!... Read more
We are delighted to see that the service met your expectations and we will forward with providing you with more Fantastic Services! Kind Regards.Similar opinion? Write a review on ieatwords.com.au!
I wish there is less than one star
The worst service ever. Very unprofessional. More than 2 years ago they send me 2 cleaners that simply did not want to clean my house cause it’s bigger than what they have expected. The cleaner told me that they will go to the car to bring the cleaning materials but they simply disappeared. When they took longer than the normal time to bring the things from the car which is just in the drive way, I went out to check and I found nothing!!!! Now 2 years later they are still debiting annual membership fees from me!!!!!! And when I call to have my money back a Receptionist called Harry told me that they can’t give me my money back cause I am not a member and they can’t find my details !!!!!!! Simply rubbish
3 comments
Mike D.Fantastic Services
Dear JAH,
Thank you for providing us with your feedback!... Read more
Please accept our apologies for any inconveniences caused! We would definitely like to make a follow up on the matter, however, we are experiencing some difficulties in locating your file in our system! Would you be able to get back to us with your booking reference number or contact details? Looking forward to your reply! Kind Regards, Fantastic ServicesI have already given all my contact details to Harry yesterday ( name, phone umber, address, email address) and he was still thinking that I am a hacker!!!!!! I was asking him to transfer to one of t... Read more
he managers or financial team and he was refusing . I will definitely Escalates this and will not leave my rightsMike D.Fantastic Services
Dear JAH,
Thank you for your quick response.... Read more
We'd like to inform you that the matter has already been escalated to a manager to look into, however, we would need your details provided again, in order for us to be able to locate his file and sort out the problem. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
E of MelbGreater Melbourne (Inner), VIC
Better than I expected
Was concerned at first - quoted $565 for End of Lease clean, carpet steam cleaning and wall spot clean but was then told that they wouldn't guarantee our bond back because of the marks on walls, doors and carpets. Marks were made by previous tenants so whilst I understood I was also very frustrated that their guarantee wasn't a guarantee. However, they managed to remove old marks as well and the house looked great - better than when we moved in. We got our bond back and feedback from the agent was that the landlord was very impressed.
1 comment
Mike D.Fantastic Services
Dear Customer,
Thank you for your feedback!... Read more
We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind RegardsSimilar opinion? Write a review on ieatwords.com.au!
SamGreater Melbourne (Metropolitan), VIC
efficient service
The job was professionally handled and completed.
Workers were friendly and attentive to our needs.
Workers arrived on time and explained what they were going to do and what results to expect.
1 comment
Mike D.Fantastic Services
Dear Sam,
Customer experience and satisfaction are our priority, and your review reaffirms the hard work we put in every day. ... Read more
So thank you for your kind words, and we look forward to hearing from you again. Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
MichelleGreater Melbourne (Metropolitan), VIC
- 2 reviews
OVEN CLEANING FANTASTIC
The oven was really in need of a good clean the gentleman was more than helpful, the oven looks like new I am so happy will defiantly use this service again, hopefully I get the same gentleman.
1 comment
Mike D.Fantastic Services
Dear Michelle,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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Excellent
Did a very thorough job and kindly even moved smaller things on the floor to clean under. The Carpets look and smell amazing and was done in only a few hours. Thank you.
1 comment
Mike D.Fantastic Services
Dear WMCF,
Thank you for sharing your feedback with us!... Read more
Your kind words really mean a lot to us and they are the power that motivates us to keep doing our best for our customers! We will be happy to hear from you again soon! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Rebecca VGreater Melbourne (Inner), VIC
Oven cleaning was great!
Had my oven and range hood professionally cleaned. Service was great and the job was done very well as the oven looked almost new, bonus was that it did not take very long. Would definitely recommend.
1 comment
Mike D.Fantastic Services
Dear Rebecca V,
Thank you for your kind feedback!... Read more
We are so happy to hear that you are satisfied with the results of the cleaning! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
You have to chase them 5 times
You book a service and then you keep chasing them where they are, where they are, where they are............
They (Fantastic services team) will not even inform you 1 hr ahead that they (Fantastic services team) will be delayed.
When you counter them (Fantastic services team) with this situation, they (Fantastic services team) will offer you some dollars but they (Fantastic services team) did not understand that it is not about dollars but it is about my time (which you(Fantastic services team) have wasted) and Service.
2 comments
Mike D.Fantastic Services
Dear Varun M.,
Thank you for discussing your service with our representatives and accepting our modest compensation for the troubles caused.... Read more
Please do not hesitate to contact us if there is anything else that we can do for you. Kind Regards, Fantastic ServicesOk.
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Heather JohnstoneGreater Melbourne (Metropolitan), VIC
- 2 reviews
New Team
New team who were very thorough & polite & friendly. I am very happy to have them continue the job for me fortnightly. They are both very eager to do the job in the correct manner,
1 comment
Mike D.Fantastic Services
Dear Heather Johnstone,
Thank you for providing us with your feedback!... Read more
Our team will be delighted to hear your kind words! Please let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Clean clean & clean
The cleaner arrived early, so no waiting. The job done very well, explanations from him when required. Excellent job.
1 comment
Mike D.Fantastic Services
Dear Steve Barnes,
Thank you for sharing your feedback with us!... Read more
We are glad that we have been able to help out with the cleaning! Please don't hesitate to contact us, should you need anything else done! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
**Use another service!**
**Do Not Waste your time and Money!**
Booked End of lease cleaning service. Cancelled twice at short notice 2 days in a row. I had to pay 2 extra days rent. Choose another cleaning Service.
The offered me a 20% discount. Didn’t actually give me 20% off and already had a preauthorisation on the full amount.
Then eventually the cleaners came did the job. And emailed after and said.. we can’t offer a 72 guarantee as advertised.
PLEASE DONT USE THIER SERVICE.. it looks all nice when you book, but this is the worst experience I had dealing with a cleaning company.
1 comment
Mike D.Fantastic Services
Dear, Jed,
Thank you for sharing your feedback with us. ... Read more
Please accept our sincerest apologies for the inconvenience caused with the reschedules. We know that your time is precious, and we are ashamed that we wasted it. In the end, we are happy that you were able to get your bond back without any issue. Please contact us if there is anything else that we can assist you with! Kind regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
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GenGreater Melbourne (Outer), VIC
- 2 reviews
Awesome professional domestic clean
The Fantastic cleaner team attended on time and cleaned very efficiently, industriously and thoroughly. I hired them for a regular domestic clean. The shower was cleaned better than I have ever been able to. I was most impressed, and look forward to them coming again.
1 comment
Mike D.Fantastic Services
Dear Gen,
Thank you for providing us with your kind words!... Read more
Achieving such results is what we always aim at and seeing that we have done our best to leave you satisfied with the service is really what keeps us motivated! Let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
MohammedGreater Melbourne (Outer), VIC
- 3 reviews
They do a perfect job for us!
The fantastic cleaner team who are coming regularly to our house are punctual, honest, doing a good job of cleaning, we are very happy with them. Also, the receptionist are quite helpful and supportive.
1 comment
Mike D.Fantastic Services
Dear Mohammed,
Thank you for sharing your feedback with us!... Read more
We are glad to hear that we have been able to assist you with the cleaning in the best way possible! Let us know if there is anything else that we can do for you! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
DominiqueGreater Melbourne (Outer), VIC
Excellent service!
Punctual, fast, efficient and friendly service. Outside windows needed cleaning urgently. Job was done in under an hour. To be honest though for the work done I thought it was a little expensive.
1 comment
Mike D.Fantastic Services
Dear Dominique,
Thank you for providing us with your kind words!... Read more
Achieving such results is what we always aim at and seeing that we have done our best to leave you satisfied with the service is really what keeps us motivated! Let us know if there is anything else that we can assist you further with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Moo
- 2 reviews
Hard working and professional!!
The two cleaners were brilliant! So quick and thoroughly professional, the kitchen, oven and range hood were spotless . Would recommend fantastic services without hesitation. They both arrived on time as well
1 comment
Mike D.Fantastic Services
Dear Moo,
Thank you for your feedback!... Read more
We are glad that we have been able to assist you with the cleaning in a professional and timely manner! Let us know if there is anything else that we can help you with! Kind Regards, Fantastic ServicesSimilar opinion? Write a review on ieatwords.com.au!
Read the fine print in your confirmation email!!! Make sure you add an hour on to your specified booking time.
I booked for a gardening service for 1100. At 1115 when the gardener had not arrived I checked the confirmation email and found that this company has ‘flexibility’ in adhering to the appointment time specified by the customer. Arrival time for the service can be up to 1 hour after the requested time. They say that this accounts for traffic and other unforeseen delays eg the previous job going over time. How ridiculous and inconvenient. I have never experienced this with other services. Why ask the customer for a booking time in the first instance? Some of us work and have diaries to maintain.
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Questions & Answers
Littleflower A.asked
Hi how much you charge hourly? I have three toilets and kitchen cabinets to wipe down.
2 answers
Mike D.Fantastic Services
Dear Littleflower A.,
Thank you for inquiring about our cleaning services! Could you please provide us with your contact number or email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
You can check our website: https://fantasticservicesgroup.com.au/perth/ for more information about the prices for our services. If you have any additional questions, you can give us a call at: 08 6117 3480
Kind Regards,
Fantastic Services
Tizzyasked
prices for cleaning ovens?
1 answer
Aiden M.Fantastic Services
Dear Tizzy,
Thank you for inquiring about our services! Could you please provide us with your contact number/email so that we can get in touch with you? We need to ask a few questions before being able to provide an accurate quote.
Alternatively, you can go on our website (https://www.fantasticcleanersmelbourne.com.au/ for Melbourne and https://fantasticcleaners.com.au/sydney/ for Sydney) and obtain an online quote from us.
We're looking forward to hearing from you!
Kind regards,
Fantastic Cleaners
Shelasked
Hi! What is your hourly rate?
1 answer
Aiden M.Fantastic Services
Dear Shel,
Thank you very much for your inquiry! Our rates actually vary between $35 and $55 per cleaner per hour, depending on the type of service that needs to be done and the scope of the job. However, averagely we charge around $45 per hour.
If you want a precise quote and a fixed rate, we would need a bit more information, like the postcode of your area, what exactly needs to be done, etc.
If there is anything more I can assist you with, please don't hesitate to write us back!
With Kind Regards,
David Adams,
Customer Service Supervisor
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Mike D.Fantastic Services
Dear customer,
Thank you for sharing your feedback with us!... Read more
Our Customer Service team has tried to reach you in order to discuss the issues and provide assistance. Please do not hesitate to get back to us on 0290563581 or [email protected] Kind Regards, Fantastic Services