Please note: Fisher & Paykel ActiveSmart 519L Bottom Freezer Fridges are split in two series. This listing is for the E522 Series. For the RF522 Series, please click here.
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Fisher & Paykel ActiveSmart E522BLX3 (Stainless Steel, Left Door)
Troglodytes risingNorthern Beaches
- 2 reviews
Wouldn't buy another FP unless they could demonstrate significant improvement in the product
We have repeatedly had to throw food away as the fridge stops working with little warning. It would seem necessary to schedule a 6 monthly visit from a repairer to fix a blockage between the freezer and fridge is necessary as condensation freezes and stops cold air pump lifting cold air from the freezer to the fridge. Factor in extra service calls and food replacement when considering the cost
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Good fridge, terrible customer service
No problems with fridge but when it needed a replacement part (after 10 years), customer service was terrible and would be a disincentive to buying another FP product. They can only offer a 5 hr window to come and do the service (7am - 12noon, 12noon - 5pm). Took a day off work, service technician came, was there for 2 mins and said he needed to order a part and come back, charged $135 call out charge. Took second day off work, followed instructions for defrosting fridge 24 hrs before but when technician came, the fridge was still too frosted u...Read more
p for him to do any work. He implied that it was my fault and that I couldn't have switched it off when I said I did. Not happy! Now looking at taking a third day off work so he can come back. I have two small children and being without a fully working fridge for several days is a major inconvenience. Good fridge TerribLe customer service3 comments
Thanks for the warning
With my old Hitachi and the Fisher & Pakel 522E service tech used hairdryer on it to defrost - shouldnt have to turn off a frost free imo.
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Questions & Answers
Sorry, there are no questions about Fisher & Paykel ActiveSmart E522BLX3 (Stainless Steel, Left Door) but you can read 89 questions about Fisher & Paykel ActiveSmart 519L Bottom Freezer (E522 Standard Series).
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Sharker
I think if you rang around to other service agents you would see that they are actually very fair with the choice of times for you. It might not be up to your expectations but Industry wide very good... Read more
. I can understand that the service guy might not have had a part and that he would only charge you the service call once? When i repaired fridges I used to have the same problem; fridges blocked up with ice. It would take me 30-40 minutes to unblock it before I could fix the problem.