Flooring Xtra Laminate Flooring

The Hawthorn branch of the business gave product advice - which we took, and immediately paid $915 for the product they recommended. On further checking we found that advice was not consistent with the manufacturers specifications, so two days after placing the order we cancelled the order. No product was ever received by us, or even sent from XTRA's supplier. Despite numerous phone calls, emails and personal approaches XTRA has, 2.50 months later, not refunded the $915. Poor advice, no replies to correspondence, no refund. I have no problem with mistaken advice, that's excusable - but a lack of trustworthy business practice is not. Other reviews echo this.

Corners not staying in, surface not flat, edging was not installed properly, keeps coming up. Several attempts for rectification were made, with negative reaction, Garage floor not satisfactory, stained and not flat, manufacturer was out and said it is normal, not what I was promised

We paid full payment. 2 months later job not completed.

I do NOT recommend using flooring extra to buy floorboards off or install them for you. They are the worst company. Worst communication skills, very terrible with booking in installation dates and all of their flooring comes damaged and faulty and they install them like that as well. Do not recommend your wasting your money!!!!!

Our floor was put down 18 months ago by Flooring Xtra in Ballarat. Despite numerous calls about the poor laying of our floor and promises to come and fix it nothing has been done.

We first spoke with Flooring Xtra at Bundall, Gold Coast early 2020. We provided house plans, picked out product, received and accepted the quote and arranged install for after handover. The process was great and our Salesperson was the reason we chose to go with Flooring Xtra.

Install day came around (August 2020) and the Installers were lovely. They came on a public holiday, although this was not asked of them, this is simply the day they said they were available and it worked for us. They put in a long 12ish hour day. After they left and we...

Had contacted them back on the 24 of Nov, I was told to send them an email with evidence and it has been over a month and no one even try to contact me. What happen to the customer satisfaction and guarantee and what about the after sales warranty.. the floor only been installed for couple of month! If you guys still trying to avoid this I will take this issue further.

Totally unprofessional. During our sales, we were shown what is going to ne installed( underlay, scotia and trims). during the installation time, everything was different. when we raised this issue, we were told its our fault we did not check the invoice and if we are not happy they will leave the material and we find another installer.

If there were half star rating they would be lucky to receive that. The American Manager Danielle was irritated from the moment she picked up the phone.
I could sense that after several questions, she wanted no further interaction with my request.

As I have managed many home renovations personally, I was fully aware of the difference between Linear and Square Mtr configuration & costing. I asked for a Per LM or SM Costing of the product I was seeking.

Danielle continued with rote 'We need to come to your home and measure' I mentioned for t...

We gave ben and Lisa the specifications we required. I was sold laminate flooring that wasn't suitable for the usage I specified.
The floor has now warped and is going to cost a few thousand dollars to replace.
Ben has offered no help and has been rude to me since I notified them of the problem.
We are devastated. Our house looks horrible now and we are embarrassed of it.
Shame on you Ben and Lisa!

Flooring laid, cuts were so rough. When I asked them to redo I was told Australian standards. So disappointed and felt so ignored. Kelmscott WA avoid them, save yourself the hassle!

Had a visit to pick product! Said she would drop off larger sample and send quote! Neither happened! They don’t want our business! Very disappointed to say the least! Sad

Job not completed and over priced. Took months to start and almost complete.....and still didn't get job done.
Would not recommended this franchise to anyone.
Phil and Amy come across as professional...But that's all.

In the Mandurah Store, I recently experienced a horrible sales man. He was rude & unhelpful. It was an effort to help me apparently and he made sure I knew about it.

I should have known better when the owner told me he was an ex real estate agent. I will never ever deal through flooring extra again. Worst experience in renovating I have ever had. I have renovated many houses and never had a worse experience. The story would be too long to explain just trust me DO NIT DO IT. The quality of the job was THE WORST I have ever experienced. AFTER SALE SERVICE even worse.