Flooring Xtra Laminate Flooring

We are very happy with our experience with dealing with FlooringXtra.
Bother Jason and James were very helpful and easy to communicate with.
Milat the flooring contractor did a great job and we are very happy with our new floors.

This is the third time I used flooring xtra. I have used them for carpets but this time it was vinyl planks over tiles. They did an amazing job again.

Thankyou for such great support. Customer service was outstanding they could not do enough to help. It was all done so quickly from selecting the right flooring to insulation. Highly recommend this company …five star service ..

I do NOT recommend using flooring extra to buy floorboards off or install them for you. They are the worst company. Worst communication skills, very terrible with booking in installation dates and all of their flooring comes damaged and faulty and they install them like that as well. Do not recommend your wasting your money!!!!!

Had a kitchen done 9 years ago, now have entrance stairs finished, product has changed colour despite being the same 'Peppercorn' pattern we were assured the same....one has red tones, this time more chocolate. Original spare boards show there's been no fading. Love the product, very easy care, expensive but worth it.

Our floor was put down 18 months ago by Flooring Xtra in Ballarat. Despite numerous calls about the poor laying of our floor and promises to come and fix it nothing has been done.

Matt’s customer service was 10/10, even though they didn’t have a certain product due to not being able to provide it (Contract reasons) they were still kind enough to assist and put us through to the right person that could help. Recommend to others as the staff are very helpful and will go the extra mile

Steve

We first spoke with Flooring Xtra at Bundall, Gold Coast early 2020. We provided house plans, picked out product, received and accepted the quote and arranged install for after handover. The process was great and our Salesperson was the reason we chose to go with Flooring Xtra.

Install day came around (August 2020) and the Installers were lovely. They came on a public holiday, although this was not asked of them, this is simply the day they said they were available and it worked for us. They put in a long 12ish hour day. After they left and we...

Great product and service, Will be using this again, Very easy to use,Had great customer service on the phone to help with anything I asked,Great way of purchasing products and services

Had contacted them back on the 24 of Nov, I was told to send them an email with evidence and it has been over a month and no one even try to contact me. What happen to the customer satisfaction and guarantee and what about the after sales warranty.. the floor only been installed for couple of month! If you guys still trying to avoid this I will take this issue further.

Totally unprofessional. During our sales, we were shown what is going to ne installed( underlay, scotia and trims). during the installation time, everything was different. when we raised this issue, we were told its our fault we did not check the invoice and if we are not happy they will leave the material and we find another installer.

Invoice No: 10978
Invoice Date: 02/07/2020 Job never was finished. Was Quoted !8,000.00 and then added another $400 while he was doing the job, had to supply extra labour to install new skirting boards. Was very dirty left a mess in the Garage Shelfs, upstairs Blinds (New) were not covered, left dust everywhere in our closet and all over the furniture. Reported the capping was not affixed to the floor, came out twice, but never checked it all, some major areas still have the aluminum stripping just lying on the floor loose. Phil has promise...

If there were half star rating they would be lucky to receive that. The American Manager Danielle was irritated from the moment she picked up the phone.
I could sense that after several questions, she wanted no further interaction with my request.

As I have managed many home renovations personally, I was fully aware of the difference between Linear and Square Mtr configuration & costing. I asked for a Per LM or SM Costing of the product I was seeking.

Danielle continued with rote 'We need to come to your home and measure' I mentioned for t...

We gave ben and Lisa the specifications we required. I was sold laminate flooring that wasn't suitable for the usage I specified.
The floor has now warped and is going to cost a few thousand dollars to replace.
Ben has offered no help and has been rude to me since I notified them of the problem.
We are devastated. Our house looks horrible now and we are embarrassed of it.
Shame on you Ben and Lisa!

Flooring laid, cuts were so rough. When I asked them to redo I was told Australian standards. So disappointed and felt so ignored. Kelmscott WA avoid them, save yourself the hassle!