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Very happy!!
I had been searching for a fragrance that I couldn’t find in Australia, Fragrance Heaven ordered it in for me from overseas and kept me in touch with the whole process! I’m so happy! Very helpful and would 100% recommend! X
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Effortless Experience 10/10
Excellent Customer Service, Quick Delivery, Perfectly Packaged, Reasonably Priced, Genuine Item. Will be highly recommending to everyone, And its based in Australia 10/10 all round. Will definitely be a return customer.
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JayMaySouth East Queensland, QLD
- Verified customer
Flawless experience from beginning to end
Ordered very easily online, purchased Issey Miyake Absolue and Elie Saab Rose Couture. Very extensive range. Parcel arrived quickly after dispatch email and was notified each step by Australia post. Didn't have to contact customer service, which I very much prefer. You shouldn't have to contact anyone these days- it should always be as easy as such. Genuine products, will be recommending to family and friends with confidence.
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AndrewSouth East Queensland, QLD
- Verified customer
Awesome
I've purchased twice from Fragrance Heaven, no worries at all.
Check their eBay feedback for further details. this dates back further than ieatwords.com.au
Thank you for the fast postage and excellent customer service offered.
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- Verified customer
Fast Perfume, Safe Delivery, On TIme
Ordered 5 Fragrances, all very hard to get. Combined shipping only 7.95. Are some initial difficulties finding my BPAY invoice, iy was paid and delivered to Orange Grove WA in a week. Everyone is happy with their gifts, we will be back. Thanks Fragrance Heavem
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SusieGreater Melbourne (Metropolitan), VIC
- 5 reviews
Christian Dior Dune - My signature fragrance
Exceptional customer service, geniune products, great prices and fast delivery. Will continue to buy all my fragrances from this company. I also love the fact this company is Australia based.
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JanVictoria
Beautiful Fragrance!
Fantastic and prompt service ..and Fragrance !
I am so very pleased with how quickly I received my perfume, being ..Byzance by Rochas.. Absolutely beautiful, just as I remembered it to be many years ago, very happy and will continue to purchase from Fragrance Heaven in the future, Highly recommend to anyone wanting great service, delivery and Fragrances .
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Avoid
Purchased 4 perfumes, one didn’t arrive. Emailed company only to be interrogated and rudely replied to. Do not recommend as lost 170. AVOID
Not sure why the EBAY packaging tape
1 comment
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MIKKILAdelaide
- Verified customer
Chloe Love Story
Ordered my favourite perfume, Chloe Love Story- becoming very hard to get in Australia and was starting to get worried. Fragrance Heaven was recommended by a friend of mine and was advised its a local business, quick delivery, Authentic fragrance and pricing within reason. Luckily, all was true and they have some of my favourite fragrances of all time. I will be back for sure.
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Creed- best supplier- genuine and cheaper than retail
Best supplier of creed in Australia. Genuine and cheaper than David Jones. Quick delivery also. Would recommend to anyone after genuine fragrance at competitive pricing.
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Great service
Very easy to order and my perfume arrived very quickly
I am very satisfied with the packaging and the perfume is the original fragrance
I will be ordering from Fragrance Heaven again
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troywstbBokarina
- Verified customer
Happy Wife Happy Life
Have been getting my mrs perfume from here for a few years now. Always reliable quick and genuine name brands. Most recent perfume shes onto is Narciso Rodriguez. Great pricing about 30% cheaper than myer. Very happy.
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Tanya MarkhamSouth East Queensland, QLD
- 2 reviews
My favourite fragrance, thank you
Super easy to order online, excellent customer service and communication, and so very happy with my fragrance. I would certainly buy my next fragrance from Fragrance Heaven
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TBLUE82Melbourne
- Verified customer
5 Star service, range and price!
Just completed all my Chrissy shopping with Fragrance Heaven. Great range, order dispatched quick, and genuine products. Takes the ease out of going in store!
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Price Good Quality Not Good
I bought Moschino Glamour in Dubai and was running low and couldn’t find it in Australia, so I bought it off Fragrance Heaven. Super cheap. Quick delivery but when I put the original on my wrist compared to the Fragrance Heaven one, there was a huge difference in fragrance. 6 hours later I can still smell the original on my wrist but the Fragrance Heaven ‘version’ disappeared within the first half an hour. Definitely not a genuine product.
1 comment
Fragrance H.Fragrance Heaven
Dear Reviewer,
Thanks for your recent review, please note all products sold at Fragrance Heaven are genuine guaranteed. If there is an issue with any of our products, please email us at info@fragra... Read more
nceheaven.com.au and we will review further. We haven't had any inquiries about this issue you have mentioned, hence would like to verify this order/claim also. Usually people contact us if there is an issue with an order, instead of writing a review without any contact. I therefore question if this is a legitimate review.Similar opinion? Write a review on ieatwords.com.au!
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Armani Mania for men
Have been purchasing from Chemist Warehouse until I found fragrance heaven. Price and service was much better. Genuine and fresh. Will purchase again and recommend.
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SilasStudioMelbourne
Love my perfume, quick delivered and ZipPay!
Have been paying over $200 for Flowerbomb for far too long. Finally gave the online thing a shot and purchased through Fragrance Heaven. Delivered quick, genuine perfume and I can pay it back slowly via ZipPay. Perfection!
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EmmaBrisbane
- 3 reviews
- 2 likes
- Verified customer
Poor Quality
I was a bit dubious about purchasing perfume off the internet but read that this company had good reviews. I did notice another review stated that they felt the perfume was not genuine but decided to go ahead anyway. I have been using Samsara for years and ordered the 100 ml bottle. The scent is very weak and after 30 mins the scent is non existent on me. I even compared it to a tester in David Jones and there was an obvious difference. So disappointing and such a waste of money!!! I emailed them and was told that there had not been any other c...Read more
omplaints about that batch and that I could send it back to be retested and if it was found to be faulty it would be replaced. I doubt that even if it was 'faulty' that they would admit it was and I do not want to pay the postage to send it back only to be told that there is no problem with it...when there obviously is!!! I was told to call Cosmax Australia (Sydney), the licensed distributor of Guerlain fragrance in Australia to confirm. I have no reason to give this company a bad review other than the fact that the perfume I bought is NOT the same quality as in the department stores. Never again will I buy from an online seller!!!1 comment
Fragrance H.Fragrance Heaven
Hi Emma,
Thanks for your review- as per our email to you, if you believe an item is faulty, you may return it for testing, and if faulty it will be replaced. All items we sell are genuine and guara... Read more
nteed fresh. We responded to your email immediately and advised a resolution immediately, however there isn't much we can do unless you return the product to us, which is still open if you would like to return.... not much we can do without inspecting the product which you are claiming is poor quality.... Our email is [email protected] and phone number is 1300882771 if you would like to discuss. We are a very credible company- we have excellent reviews and feedback on ebay:Similar opinion? Write a review on ieatwords.com.au!
LouMelbourne
Alaia Paris Perfume Delivered Fast!
Purchased Alaia Paris Blanche on Tuesday 11 Sept and received on 13th Sept. Perfume pacakaged well and delivery was well informed by Australia Post system. Would definitely recommend and purchase again.
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MarkMelbourne
- Verified customer
Amazing service and product !
I am very impressed with how easy it was to chose and buy the cologne I wanted from fragrance heaven. My order was with me in less then a week ! I know where I will buying all my colognes from in the future, thank u ! :)
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Questions & Answers
Donnaasked
I have been asked to delete my review - after Company ended up refunding me for purchase. How do I do that?
4 answers
Fragrance H.Fragrance Heaven
Hey Donna,
To delete a review if you are happy your situation has been resolved: under "profile", select "Reviews", then next to the review, hit "Delete" on the right.
Hi Donna yes same thing happened to me very similar and i ended up deleting my comment as manager was more than helpful after he read my review i posted ..He asked me to edit my comment but it was much easier just to delete it. Just go to your product review account and then press on profile then a list of all your reviews will come up and go to Fragrance Heaven and at end it will say edit or delete so just press delete and thats it simple
Fragrance H.Fragrance Heaven
Thanks Annie! Just to confirm- in Annie’s situation, Annie’s complaint on Product Review was she believed her product received was not genuine due to pacakage differences to what she had received in the past. After some conversation and discussions, we concluded that the brand had changed it packaging, which was backed up the new pacakgaing and logos being displayed on the brands website. Everything can be resolved via conversation- we have never sold fraudulent products here and are always happy to resolve all situations, thanks Annie and Donna!
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Fragrance H.Fragrance Heaven
Dear Reviewer, Your order was sent in full as per all orders received at Fragrance Heaven. There are a number of ways to check/ensure orders are sent in entirety- this is by reviewing the CCTV footage... Read more
above our packing tables and also by reviewing the weight Australia Post weighs our parcels and referencing them against the same order. After investigating your claim and providing the findings to authorities, it was found that your order was in actual fact, sent in entirety as per the CCTV provided and the weight of the parcel measured by Australia Post- to the gram. We do not appreciate, nor condone fraudulent claims at Fragrance Heaven, and will report any misconduct to authorities, in any case where we have acted in good faith and fulfilled your order in full. We have built an excellent reputation based on excellent service, genuine/fresh products, and quick service and will not succumb to fraudulent activity from a dishonest individual who spoils business for everyone.