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krittlesMelbourne
Krittles loves Fragrance Heaven
More than happy with this website, have been purchasing my personal fragrance and gifts for years now. Great overall range and prices. Delivery is always within a few days and we are well informed of the status of the order. Have recommended this site to many other friends who have been happy too.
Product Range
1 comment
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Shocking
This seller does not change photo's on his website so you go on see what u want, buy it and then find out it is not the same as the bottle on the website. I made contact with the owner and he said that I should have looked at the fine print and even though the pic was not the same it was the the product I wanted. I explained to him that it was not what I wanted, the botte pictured was what I wanted. He was not interested as a result I was $140 out of pocket and I had a bottle of perfume that I did not want. The perfume was bought for a gift so...Read more
I have had to replace it. The perfume in question was Hypnotic Poison, Dior have change the scent and the bottle, I wanted the original hypnotic poison which was pictured on his website not the new one he sent. This an is very unreasonable, and has not business ethics, I would not advise anyone to buy from him. Wrong perfume
1 comment
Fragrance H.Fragrance Heaven
Hi Maureen7870,
Thank-you for your feedback. We have just reviewed the emails sent back and fourth from yourself and customer service and I do apologize that you may feel mislead with your purchase at Fragrance Heaven. ... Read more
I believe all our staff member was trying to do, was to make you away of exactly what has happened in this transaction. I understand you have purchased Hypnotic Poison 100ml by Christian Dior, and we have displayed a previous style bottle online. Christian Dior has since updated the bottle only for this product, and has kept the formula/scent of this fragrance exactly the same...... You may verify this this by visiting any Christian Dior counter at a department store or verifying this on the official Dior website- the photos are all there! I understand you feel mislead as the photo we displayed was the old bottle, however this does not mean you have received a different scent. We only stock the latest, current versions of any fragrance, and as we stock in excess of 4000 different fragrances, sometimes its difficult to be up to date with all the current images. I also understand this was a present for your daughter for Christmas- if its the Hypnotic Poison she requested, then thats what she got! You would be chasing your tail looking for the old bottle- it doesn't exist anymore and if you found one- it would probably be off by now! Our last email to you was asking for your daughters feedback on the scent (which would be the same), and we haven't heard from you since... Having outlined the above we would still be happy to refund you even though we have in actual fact sent the correct, most current bottle version of your daughters requested scent. Kind regards, Fragrance Heaven.Similar opinion? Write a review on ieatwords.com.au!
Bianca99AU
The only place I go for aftershave and perfume!
I've ordered many a perfume and aftershave from this website and have not purchased these products from anywhere else since! Prompt service, great easy to use website, genuine product, fantastic prices! I have told all my friends and now we all purchase from here! Have researched and cannot find cheaper elsewhere
1 comment
Fragrance H.Fragrance Heaven
Thanks Bianca99! Glad you are happy with our service...
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lapsAU
Loveeee this website!!!
Was previously purchasing fragrance from overseas until I tried Fragrance Heaven. Their prices are n some cases better and delivery is so quick- received my cologne overnight! Have been ordering weekly since. Great range, excellent communication and an overall excellent service. Please keep up the good work, good things are hard to find!
Range, prices and service.
Cannot fault
1 comment
Fragrance H.Fragrance Heaven
Thanks for the feedback laps! We are happy to have serviced you!
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kris82AU
Great Company to deal with, Prompt, Genuine and Professional
Excellent company to deal with- extremely efficient and kept me up to date thoughout the sale process. I live in Melbourne and recieved my product within 2 working days. Genuine products as i would usually purchase from a department store- just alot cheaper! I will be using the website again- nothing to worry about when ordering from Fragrance Heaven
Informative, easy to use and keeps you up to date throughout process
1 comment
Fragrance H.Fragrance Heaven
Thanks kris82, great to hear.
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kylie-cAU
- 3 reviews
- 5 likes
Horrific
The product was horrific. I have purchased this product before and I loved it. It smells very very very weak in comparison to the genuine product. It lasts on the skin for only 20 minutes versus the genuine product which lasts 5-6 hours. The owner in Melbourne was unwilling to discuss this with me face to face and the correspondence with the owner via email was very aggressive. Customer service is zero from Fragrance Heaven. I would never recommend this company.
not the genuine product, very poor customer support
3 comments
Fragrance H.Fragrance Heaven
Hi kylie-c,
I have just reviewed the emails sent back fourth in relation to your matter and i can see you were refunded for the unopened bottle returned to us. The second bottle was not refunded and ... Read more
sent back to you as there actually wasn't anything wrong with it! We are customers of the licensed distributor of Issey Miyake fragrances in Australia (COSMAX) which ensures all of our products are 100% genuine and fresh. Your bottle was tested by 3 noses, including our distributor and nothing was wrong with it.Fragrance H.Fragrance Heaven
SJXD- Have just performed a search in our email database using the keywords suggested and nothing was returned? I would be horrified to learn this was sent from our company. Competitor maybe?
Fragrance H.Fragrance Heaven
jessicaemilyr- We just learnt about this Product Review page today, January 5th 2013- so no, feedback is not "fake". We would like to think that we offer a consistent good service to all of our custom... Read more
ers and thats why they are happy and may provide the same sort of feedback. Competitor?Similar opinion? Write a review on ieatwords.com.au!
Jenny44SYDNEY
Who Could Ask for More?
The item was extremely well priced,and as for customer service -Wow! Item was despatched so promptly. I can't think I will not use Fragrance Heaven for every fragrance purchase and will be very happy to recommend to family and friends.I am really happy to have discovered this company - wish I had done so earlier.
Thank you very much!
Good pricing.Excellent customer service
1 comment
Fragrance H.Fragrance Heaven
Thanks jenny44, glad to know you had finally found us!
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Ems75SYDNEY
Repeat customer
I can't seem to buy my perfume from retail stores so when I found it at Frangrance Heaven I was in heaven. The price and delivery times are exceptional. I will be back again and again.
Thanks to [name removed] and his team. I'll also be telling all my friends.
Well done.
1 comment
Fragrance H.Fragrance Heaven
Thanks Ems75 for passing our website onto your friends, we would be more than happy to service them also.
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Lu78MELBOURNE
- 3 reviews
- 1 like
Fantastic company, super efficient service and delivery, order arrived in less than 24 hours!!
I was looking to purchase an old favourite perfume that is rather hard to find in stores now, i found this site and was a little bit unsure about it as i always am when buying from new companies over the internet. I found what i was looking for right away and easily and the price was great, the postage costs even better and well below what i would even consider reasonable for the items being posted.
Placed my order at 3.15pm on a Thurs afternoon and item was in my hand at 12.30pm the following day. Unbelievable. Very very impressed. Will definatly purchase from this company again.
Easy to use website, great prices, super efficient postage beyond belief
Absolutly nothing! Cannot fault my experience with them
1 comment
Fragrance H.Fragrance Heaven
Hi Lu78, Thanks for your feedback. yes most deliveries to Melbourne are overnight as we are in Melbourne also, lucky for you!
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diesel082MELBOURNE
I am a repeat satified buyer of Fragracne Heaven!
Fragrance Heaven is the only place i buy my perfume from! I am big on new releases, i frequent department stores quite often, always searching for new scents. Once i know what i like, i always buy from fragrance heaven at a fraction of the price! My most recent purchase was Guci Guilty for men in 90ml. It was about $130 in store and i got it for $79.95 delivered, with a 10% discount as they often have promotions with coupon codes, so hang out for these when you can!
cheaper than retail, quick delivery, great communication
1 comment
Fragrance H.Fragrance Heaven
Thanks diesel082, good choice in Fragrance too, its one of our favorites also.
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dani79AU
Excellent service and prices- will never purchase elsewhere again!
I have been using Fragrance Heaven for over 3 years now, and to date, they are yet to disappoint me. I previously purchased from StrawberryNet and Myer. Myer is simply too expensive now and StrawberryNet takes too long as the products come from overseas.
They are always up to date with the latest releases and stock is held in Australia. I usually get a product delivered within 24-48 hours and have always received a fresh product! Have got all of my friends onto this website and they love it also.
Much cheaper than retail, speedy service
Nothing yet (fingers crossed!)
1 comment
Fragrance H.Fragrance Heaven
Thanks dani79, great to hear how we shape up against our competitors sometimes...
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foxy82AU
Great price, service and genuine products
Ordered on Saturday, received my parcel on Tuesday! Great pricing, easy to use website and they kept me updated on the orders progress along the way. Will definitely be back as they have a full range of fragrance ast great prices.
Reliable, compeitive priced australian site. Dont have to wait weeks from overseas
nothing bad to date!
1 comment
Fragrance H.Fragrance Heaven
Thanks foxy82!
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Questions & Answers
Donnaasked
I have been asked to delete my review - after Company ended up refunding me for purchase. How do I do that?
4 answers
Fragrance H.Fragrance Heaven
Hey Donna,
To delete a review if you are happy your situation has been resolved: under "profile", select "Reviews", then next to the review, hit "Delete" on the right.
Hi Donna yes same thing happened to me very similar and i ended up deleting my comment as manager was more than helpful after he read my review i posted ..He asked me to edit my comment but it was much easier just to delete it. Just go to your product review account and then press on profile then a list of all your reviews will come up and go to Fragrance Heaven and at end it will say edit or delete so just press delete and thats it simple
Fragrance H.Fragrance Heaven
Thanks Annie! Just to confirm- in Annie’s situation, Annie’s complaint on Product Review was she believed her product received was not genuine due to pacakage differences to what she had received in the past. After some conversation and discussions, we concluded that the brand had changed it packaging, which was backed up the new pacakgaing and logos being displayed on the brands website. Everything can be resolved via conversation- we have never sold fraudulent products here and are always happy to resolve all situations, thanks Annie and Donna!
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Fragrance H.Fragrance Heaven
Thanks Krittles! Glad you are happy with our service!