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MarkMelbourne
- Verified customer
Amazing service and product !
I am very impressed with how easy it was to chose and buy the cologne I wanted from fragrance heaven. My order was with me in less then a week ! I know where I will buying all my colognes from in the future, thank u ! :)
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Very Dissatisfied
I brought perfume unboxed. They sent me a Tester (which clearly states not for resale) with 15-20 mls less in the bottle. Ripped Off! Phone number unmaned and emails unanswered! Great customer support.
1 comment
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Valentino Uomo- delivered quick and in tact!
Ordered Valentino Uomo 100ml end received in Byron bay within 3 days- super quick delivery, packaged well, genuine and in tact. Love they accept ZipMoney which is extremely convenient
1 comment
Fragrance H.Fragrance Heaven
Thanks Pete, glad youre happy with the service
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Great service
Ordered on a Sunday. Received order the following Friday. It was packaged well so as not to get damaged in transit. I ordered Armani Diamonds and Yve Saint Laurent Paris. Gorgeous perfumes, all genuine and the prices were so much cheaper than anywhere else. Highly recommended this website. This is where I will be buying all my perfume from now on.
1 comment
Fragrance H.Fragrance Heaven
Thanks Kristy, glad youre happy with our service and products.
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- Verified customer
Average
Was pretty keen to order from this website as they offer "Zippay" I put the wrong email address in when i made my purchase and didn't receive a confirmation email. I emailed them to ask about this and was told "the system is automated we can't resend info" which seems ridiculous. I also paid extra for tracking postage and have yet to receive my perfumes, its been 7 business days. Pretty slack considering iv spent over $250 and they are only in VIC (im in QLD). Won't be purchasing again.
1 comment
Fragrance H.Fragrance Heaven
Hi Amy! Our staff was correct by saying that a confirmation email cannot be resent if you have input an incorrect email when you place and order- confirmation emails are embedded into the website proc... Read more
ess and cant be repeated. Please be careful when entering in your email when placing an order. A tracking number was provided to you and i can see your parcel was delivered in good condition in 5 working days, and was dispatched promptly within 1 business day as per the guide provided on our website. I also note you have advised in your review "i also paid extra for tracking postage" - this is incorrect as we don't charge extra for tracking- everything is sent via eparcel at the flat rate of $7.95 and all eparcels have tracking and signature as standard. Sorry if this was confusing for you. I trust all is well with your fragrances and wish you all the best.Similar opinion? Write a review on ieatwords.com.au!
KimberleySydney
- Verified customer
The best service ever!
Fragrance heaven is a lifesaver! Needed it very quickly and was given it even quicker. The staff especially Anthony were extremely helpful and the product was presented perfectly. I will always use this website and recommend it to everyone looking to get fragrances online. Thanks guys!!
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DVOLKSAirport West
- Verified customer
Great all around service
I am hesitant to use my credit card online so the fact they offer BPAY was a great starting point. Website easy to navigate and great range. Found my favorite perfume- Flowerbomb- for an excellent price so purchased. I got an email the same day with order details and tracking details. Also got an email from Australia Post same day with info on delivery- where to track and ETA etc. Also got an email on day of delivery so i knew parcel was coming! Well packaged, genuine product, fast and informed delivery. 5 star service.
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LeoMelbourne
- 2 reviews
- 9 likes
- Verified customer
Fragrance heaven- perfect and seamless transaction
I only wear Man Aubusson fragrance- very hard to find in Australia. I usually purchase from USA. Found Fragrance Heaven on google and decided to give them a shot. They accept ZipMoney which is my preferred payment method. Checkout was easy and seamless and i got an email confirmation. Within 1 day i got tracking from Australia post and got continuous emails throughout the delivery. Delivered on time, was packed well and perfume is genuine. This is what i call a perfect transaction.
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hajmelbourne
Bentley and Burberry baby
Delivered in 2 business days. Good products. Both are gifts and all liked them. I hope for this business to keep on its good services.
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mbigWest Preston
- Verified customer
Reliable, genuine and quick
Ordered Bentley infinite rush and dunhill icon. Looked through about 20 website before I found a local website that sold both. Ordered and received within 2 days. Was informed of the tracking on the day I ordered and received emails right up to delivery. It's been 6 months now since reviving the order and I can say they are genuine and fresh. Have just placed my second order. Highly recommended local website with excellent service and local customer service and warranty.
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- Verified customer
Best Range and service!
Have been using Fragrance Heaven for 6 years and absolutely love their service. Great range and quick delivery. Would not shop elsewhere! I adorn the fact they now offer afterpay. Won't shop for fragrances anywhere else!
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Do not purchaseMelbourne
- Verified customer
Fragrance Hell- Scammers Beware
I recently purchased 2 bottles of jean paul gualtier perfume-
1 jpg eau de toilette
1 jpg eau de parfum
There are options on their website which you can choose to buy a tester or the normal bottle.
I chose the options for the normal bottle.
When I first sprayed the eau de toilette it smelt so strong and had a cheap scent to it. It also didn't last long. And gave me an almost allergic reaction from!!
I've been using the original for 10 years now.
...Read more
3 comments
Fragrance H.Fragrance Heaven
Dear Customer, We only sell genuine items at Fragrance Heaven. We have already sent you a return label to inspect your products, we cannot refund you until the items are returned and tested. We are cu... Read more
stomers of Cosmax (licensed distributors of JPG fragrances) so the products are genuine but we will be testing them for faults to address your concerns. We have recommended you call Cosmax to verify we are their customer- invoices have been provided to you and our reps name has been supplied. We have asked you to call Cosmax to verify our relationship. We did advise the Jean Paul Gaultier Fragrances did change distributor/manufacturing hands recently, from Beaute Presitge to Antiono Puig- which may have affected formulation. This information can be googled and verified. Unfortunately we cannot refund unless these are returned to us- we have asked you many times to return them and have sent you a return label via email. We are a registered Australian business and have been online since 2008 and have excellent feedback on ebay etc as we only sell genuine products here. We are trying to help you resolve this but we really need you to return the products firstly......You haven't helped resolve this problem you have threatened me with legal action to take off my review. When I am only speaking the truth. Innocent people out there deserve to know the truth.
You ... Read more
have asked me to return the products yet you can't be trusted in giving me the refund as you sold me perfume that does not remotely smell like the ones in the department store. It also gave me an allergic reaction. Yet you still continued to send me continuous emails insulting me and avoiding a refund. Until you saw this review and then you offered the refund if I took the review off.Fragrance H.Fragrance Heaven
Hey [Name Removed at Reviewers Request], I prefer to keep things factual. The next step is to return the items, we can't do anything further until this is done. Our return address is PO Box 99, Tullam... Read more
arine VIC 3043. We have sent you a return label. It is common business practise to return items in question, we can't refund unless the items are returned and validated. From the very beginning we have asked you to return the parcel and have advised a refund will be given upon inspection and validation, but you have insisted we refund firstly and provide an extra $20 for a box from Australia post (which will cost around $3). Please return the items to us so we can take the next step.Similar opinion? Write a review on ieatwords.com.au!
Yay! Great payments and range and service
They accept after pay and zip pay and are in Melbourne! Quick delivery and pay later works for me! Just perfect
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ses12merrimac
- 4 reviews
- 1 like
Great website. Genuine products. Fast & secure postage :)
Will definitely be returning to purchase my perfumes on this site. Great selection for women & Men, very easy transaction and fast delivery. Love the fact that what you purchase is packaged securely. Also delievery is insured and requires signature which adds more safety of receiving it. Absolutely love my genuine Ralph Lauren Perfume. Highly recommend this site.
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Great service! Fast delivery, excellent customer service
Fragrance heaven delivered my perfume and it's lovely I'm so happy with the service provided, I d recommend this site with total confidence
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VroniSydney
- 2 reviews
Best customer service and excellent quality product
Purchased a fragrance from Fragrance Heaven. Item was shipped within two days. Received in good shape and quality. Customer service was excellent
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Schanelle
- 3 reviews
- Verified customer
My new favourite website!
I came across this website by chance, looking for a couple of fragrances. They stocked both and from the start, they were extremely professional and promptly acknowledged my order, which was despatched on the same day! Never before have I dealt with such an organisation as far as keeping me informed and the promise that delivery would be 4 days after I placed my order, which it was! Than you Fragrance Heaven, you now have a customer for life!
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Yvresse perfume can't find it anywhere else
I have been wearing yvresse by Ysl for over 20 years and couldn't find it after they discontinued it. I found it at fragrance heaven for an excellent price. Delivery was very quick. Please restock it again.
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MarinaMelbourne
Excellent Customer Service and products
Ive been looking for yvresse for quite some time now and found it on your website. Im very happy with the delivery time and product was just as it should be. Please keep stocking this in future if you can! Ive been wearing this for years. Keep up the good work guys.
ease of use website, quick delivery
Can not fault
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jaySydney, NSW
- 12 reviews
2nd purchase, I will be back
Great website, a lot of choice and the items are excellent and not ripoffs, just got an Acqua Di Gio, loved it. If your on a ebay, you might be counterfeit products, but no such issues here. I will keep coming back to buy more anytime and recommend site.
Great items, fast postage, no rip offs
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Questions & Answers
Donnaasked
I have been asked to delete my review - after Company ended up refunding me for purchase. How do I do that?
4 answers
Fragrance H.Fragrance Heaven
Hey Donna,
To delete a review if you are happy your situation has been resolved: under "profile", select "Reviews", then next to the review, hit "Delete" on the right.
Hi Donna yes same thing happened to me very similar and i ended up deleting my comment as manager was more than helpful after he read my review i posted ..He asked me to edit my comment but it was much easier just to delete it. Just go to your product review account and then press on profile then a list of all your reviews will come up and go to Fragrance Heaven and at end it will say edit or delete so just press delete and thats it simple
Fragrance H.Fragrance Heaven
Thanks Annie! Just to confirm- in Annie’s situation, Annie’s complaint on Product Review was she believed her product received was not genuine due to pacakage differences to what she had received in the past. After some conversation and discussions, we concluded that the brand had changed it packaging, which was backed up the new pacakgaing and logos being displayed on the brands website. Everything can be resolved via conversation- we have never sold fraudulent products here and are always happy to resolve all situations, thanks Annie and Donna!
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Fragrance H.Fragrance Heaven
Hey Elle! Sorry you were dissatisfied with your purchase. Firstly, the item you purchased was clearly listed/described as "tester", and not "unboxed" as per your review. Sorry if you have been confuse... Read more
d. You may review the products page here which clearly displays we sell both the normal packaged version and tester version: https://www.fragranceheaven.com.au/ari-by-ariana-grande.html Furthermore, all of our testers and brand new, and unused. The "missing" bit in the bottle is simply the ullage, not missing perfume. Ullage is the "empty" bit of the bottle which allows for the expansion of liquid so bottles don't explode- every perfume has ullage. Ive just checked all of our testers, and all have the same level of ullage as they are brand new and unused- you've actually received a full 100mls of perfume.