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The worst and lowest pay out for coverage
I was with frank insurance for a number of years. Paid huge amount each month and got bugger all when it was time to claim from my surgery. Was told by the medical staff / receptionist that FRANK is the lowest paying health insurance.
The staff do not properly tell you the complete cost and because they left out a few certain words like ' combined total" I was in for a rude shock when I had to pay more money than thought.
Be aware
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LakiSydney, NSW
The worst health insurance ever
The worst cover I ever had. Please be aware that what you actually covered. 485 visa holders they covered pregnancy as the details but actually cover only delivery charges. This is the worst health insurance I ever had and bad customer service as well.
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RahimPerth, WA
Thinking to Switch
My wife is with frank for a year and a half now. She has the most expensive cover including hospital and 80% extras paying $235 monthly for a single. We had hoped she was covered for everything. However now that it's the time to use it, every quote we getting from frank, compared with other insurers has less coverage. If going to doctors, receptions now saying if you were with HBF, BUPA or ... you would have gotten full refund. So don't get tricked by ratings, as I did 2 years ago, just go with the well known health insurers. When it's the tim...Read more
e to claim, as soon as you send any health services code to them, they will return to you we don't cover this or cover it way less than other insurers. So it's not about the way they claim on their website they have you covered, it's all about the service code they will cover. They won't tell you about service codes but general information. Don't get tricked.Similar opinion? Write a review on ieatwords.com.au!
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LeroyGreater Melbourne (Metropolitan), VIC
- Verified customer
Losing it's edge
With recent changes, Frank doesn't have seemed to kept up value for money-wise. I hope to be changing insurance soon but just doing my final checks. (NB: Looking like AHM or health.com.au)
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Review collected in partnership with Frank Health Insurance
HanckoHunter Region, NSW
- 2 reviews
Good cover
I have already been in hospital this year and paid $500 excess and now been told that I have to pay another $250 excess in July when I go in again because of the excess now being $750. I was told previously that I was covered for the year and wouldn’t have to pay again when I asked so I stayed with Frank who I have been happy with but $750 excess for an overnight or day surgery is just too much.
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DeanMHGreater Melbourne (Outer), VIC
Great extras coverage
Recently joined at end of 2018, when I go to places and my partner also goes, the receptionist always looks at my card funny with a "who's Frank" and then when they see how minimal my gap payment is,
Really easy claims process and never had an issue.
Cheers, Frank!
1 comment
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Kerry EdwardsHunter Region, NSW
- 3 reviews
- Verified customer
this is better than other health funds
my policy Frank more extras good value serving my wait periods no claims yet 1 week happy with what I've got might shop around and get basic hospital just in case
1 comment
Frank Health Insurance FFrank Health Insurance
Hi Kerry,
Thanks for taking the time to leave us a review!
... Read more
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Review collected in partnership with Frank Health Insurance
David FlintSydney, NSW
- 2 reviews
- Verified customer
great policy, great company, excellent staff.
great policy, great company, excellent staff. Claims were so transparent, and coverage is and was excellent.
My son recommended Frank after us being with NIB for over 390 years, wish I had changed 29 years ago!
1 comment
Frank Health Insurance FFrank Health Insurance
Hi David,
Thanks for taking the time to leave us a review. We really appreciate any feedback that our members have to offer! We are as up front and easy going as we possibly can be so it's good to hear that you have had a great experience.
Regards,... Read more
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Review collected in partnership with Frank Health Insurance
- Verified customer
More about extras
I thought the policy was good value when i changed to it 2 years ago from another similar cover. And compared to a lot of others it is better value.
I am happy with the higher 60 % rebate. Never a problem to claim. But I don't like the fact that for eg. naturopathic & homeopathic is no longer inc. in any health insurance. + the other dozen or more modalities wiped from health insurance.
I like the fact that I can suspend my insurance if i'm out of the country for longer than a month.
1 comment
Frank Health Insurance FFrank Health Insurance
Hi Kym,
Thanks for the review! We try and keep things simple and affordable so it’s great to hear that you've been happy with your experience to date.... Read more
Zac - Team FrankSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Frank Health Insurance
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twodrawer
- 2 reviews
Hope we are with you to stay
Joined March 2018 It would have been easy to join except for our previous Health Fund messed the transition up, and as we paid yearly and by direct Debit they still took out our premium for the year, which then took a month to get the money back. The Policy we now have covers us for or needs.
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KevinGreater Melbourne (Outer), VIC
- 18 reviews
- 21 likes
Higher Premiums & Reduced Services.
We have just received our new yearly premium starting 1st April 2022. The yearly cost has increased by $184.00 and our excess has been increased from $500 to $750 by Frank. To make matters even worse Frank have also decided to remove the following procedures (See List Below) from our current policy as of 1st April 2022. We have had Best Hospital Cover with Frank for numerous years and are extremely disappointed with this continual removal of benefits paid. Please check your upcoming premium & goodbye Frank.
New hospital product categories
From...Read more
2 comments
Frank Health Insurance FFrank Health Insurance
Hi Kevin,
Thanks for taking the time to leave us a review.
... Read more
We thankfully have moved Health funds with better coverage at cheaper rate.
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Terry StewartNorth Queensland, QLD
- Verified customer
Excellent cover, budget price
Top level service and cover for very reasonable prices. Why wouldn’t everyone have at least extras cover at this price. Every time I go to a service provider and they swipe my card they say, Frank i’ve never heard of that. But when they see the level of reimbursement and the minimal gap to pay, they are always shocked. That in itself talks up how good this insurance is.
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Review collected in partnership with Frank Health Insurance
Madeleine EAU
- 2 reviews
Easy to understand health insurance, competitively priced.
Easy to set up, everything is online, written in plain English that is easy to understand and website is simple to use. Good insurance, competitively priced. Customer service is good too. Highly recommend.
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Randall ShortSydney Surrounds, NSW
- Verified customer
Exceeded my expectations for a private health membership
- Yes, Yes
- lodged claims and resolution always rapid. Entitlements directly credited - No fuss.
- my 3rd or 4th year. I've tried all the 'Commercial' ones previously. That's all they are - Commercials!
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Review collected in partnership with Frank Health Insurance
- Verified customer
I recommend Frank
recommed Frank to many people. We have been a member of Frank for many years and I love it's no fuss/authentic policies and procedures. The customer service is outstandingly prompt, efficient and seamless.
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Review collected in partnership with Frank Health Insurance
Find out how Frank Health Insurance compares to other Health Insurance
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- Verified customer
Coverages
I've been with Frank since Augst of 2018, and I recently have frozen shoulder/upper back pain and found out the amount and percentage of the maximum cover is not much especially the service fee is high. If you're currently in pain and don't know how long it takes for it to heal before having to pay 100% out of pocket especially when you paying for the insurance policy but is still not enough to cover therefore it doesn't feel right at all.
I hope you guys can review and reconsider to increase an additional $100.00 and increase the 60% to 80...Read more
% instead for the maximum coverage for the following below, to me preventative services is much cheaper than the cost of surgeries. Exercise/Hydro/Myo/Physio $300.00 Acu/Nat/Homeo/Massage $400.00 Chiro/Osteo $300.00 Thank you for your help. Tami NguyenSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Frank Health Insurance
- Verified customer
Dont love it but dont hate it
Around 3 to 4 years. Have compared other health insurances each year but always continue with Frank as they're good for my needs
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Review collected in partnership with Frank Health Insurance
- Verified customer
I have only just goi it, so early days still
I have only been with the insurance company for one month. So it is early days still for me but I have no complaints so far.
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Review collected in partnership with Frank Health Insurance
- Verified customer
Suitable
not sure how long of being a member, a few years, staff have been very helpful when making inquiries. Being a pensioner, premiums are getting very expensive.
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Review collected in partnership with Frank Health Insurance
- Verified customer
very good
approx 5 years i have no more to say about your company i recommend frank to all our friends thank you
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Review collected in partnership with Frank Health Insurance
Questions & Answers
Christine Wasked
We have been with Frank for 3 years and they have been very professional when ever I need to find out anything to do with our policy and claims would recommend them to anyone. The only thing I don't know is if our policy is from January to December or does it restart from financial year.
lisasmithasked
Is everyone’s excess going up by 50% on the 1st April 2022? Or just ours? Friends with different providers are not experiencing an increase.
2 answers
yes from the first of April
Frank Health Insurance FFrank Health Insurance
Hi Lisa,
I can't speak for all health insurers, but as I understand it a large portion of providers are electing to increase the excess level on certain policies. The reason that Frank has chosen to increase the excess level, is that we are committed to keeping premiums as low as possible. Generally speaking, a higher excess means a lower premium!
Thanks for getting in touch.
Zac - Team Frank
Amrieasked
Hi, if i was to transfer over to frankinsurance from defence health does the wait period still apply for transfers? Thank you
3 answers
Ask Frank, they may have a no wait clause or the like which may be beneficial.
Frank Health Insurance FFrank Health Insurance
Hi Amri,
Thanks for your question.
When you transfer to Frank, we will honour any waiting periods you have already served with your current fund for a similar level of cover as long as you have not had a gap longer than 30 days in between health funds.
Regardless of the level of extras cover you have with them, we will give you continuity of cover, it will only depend on how long you have held your cover with them that may have an impact. The hospital cover is different, however, if you transfer to Frank on a higher level of cover than what you held previously, you will have waiting periods for the procedures that you were not previously covered for.
If you have any further questions I would suggest contacting us via phone, web chat or email our contact information can be located here
Regards,
Melanie
Team Frank
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Frank Health Insurance FFrank Health Insurance
Hi Dean, thank you for taking the time to leave a review. It is great to hear that you are happy with your Frank cover. If you ever require assistance please don't hesitate to contact us.
Kindest Regards,
Melanie
Team Frank