Always quick to pay, have never had any problems claiming, happy with services used. Nil complaints
Good service provided for family

I have been in a health fund continuously for 34 years, many different ones: Medibank private, Budapest, Government Employees Health Fund included. This fund, that I have been with now for over 5 years, has been great for me and my husband. We have been very happy with the benefits we have received. All health fund premiums are expensive but at least this fund has been more generous than others in terms of our claims.

18 yrs. only joined for tax purposes. Frank has an insidious operating model. They hide the facts hoping you will never find out. If you do find out they give you the policy which is too difficult to figure out while keep increasing the premium so you give up in frustration and they win. I believe others would be the same. I will quit private health insurance completely at the earliest opportunity.

Frank health insurance is great - I signed up easily online and had all my questions answered promptly with web-chat. I prefer web-chat to phoning. Whenever I make a claim at the practitioner they always say the rebate is the best they've seen. In my experience the rebates are fantastic for dentistry and osteo. Retrospective online claiming is easy too.

We have been with Frank for a few years now and are very happy. Would be nice for private health insurance companies to be more flexible when it comes to allocation of specific $ for services. Example: If you need more physio, you should be able to move chiro $ to physio etc. But besides this Frank has been really good.

It’s a total waste of money I just have this policy for tax purposes, I doubt that I will ever use it.

I have been with Frank for a few years.
The cost of private health continues to go up and I am charged more however am not seeing any benefit back to me.
I recently purchased glasses and was shocked how little Frank covered - the gap was more than I had expected and I was dissatisfied. I will be looking around at other providers to compare prices and offers.

Nearly 2 years. I never wanted private health insurance but signed up as I felt obliged to because of my turning 31. Frank was the easiest to understand and best value for money for the minimal cover I required.

They are easy to get in contact with, and claims are so simple and fast!

Thumbs up!!!!

I have been with Frank for 3 years now. I was a little hesitant that I might not get good service but the service is the best. Frank had the perfect cover for me (I have no need of obstetric services - just cover for common medical emergencies). And they give you the option of saving on annual increases by paying in advance.

October 28th 2022 Update: Good choice of products and excellent communication.

I found a policy that suits me needs at a competitive price. I joined in April 2016 and have always had good explanations to any queries, and prompt responses to online queries or emails.

3 years. I have calculated that I would be better off financially if I was reliant on Medicare only.
The extras I have do not cover the work that I need to have done and when I am covered the benefit is far less than I should be entitled to.

Poor digital offering and self service with non-existent communication about the fact that your digital request can't be automatically processed and will instead appear to have failed. Contacting them instead requires a great deal of drive - live chat wait times in excess of 15 mins and phone wait times close to 30 mins. Overall, a product that is comparable price-wise to the market pushed by a company who doesn't value their customers enough to offer a decent service.

I have been with FRANK INSURANCE for six plus years and My wife and I have no complaints what so ever. The only poor thing is the time it took to answer the phone but I have not needed to contact them for some time and things may have changed. Frank do like to be contacted by email but being old computers worry me.

I was with Medibank private and asked choice to fine me a more affordable insurance. They selected Frank. I am happy with Frank at the moment. I have been with Frank 3-4 years.

Approximately 3 years and they have always been fantastic.Claims are processed promptly and the refunds they offer are the best on the market by far.

6 years we’ve been with Frank and I strongly feel that the health insurance in Australia needs an urgent overhaul. It’s ridiculously expensive for what you get. I’ll be doing a lot of shopping around before April 1st to make sure I get the best deal possible. Frank has been good but surely there has to be better deals.

It is ridiculous to require a minimum of twenty words for a response to this question. I have been with Frank for approx 3 years

Several years
Why do I need to write twenty words
I didn’t make a claim as I was ineligible although I paid hospital excess

Always delivers what they say they will. Friendly staff who help when you need them, nothing seems to bother Frank’s Team

Been with this provider for over 5 years. Easy to do everything online, although I keep hoping we would get more benefits in return or have benefits be transferable between my partner and I.

Have been with Frank for four years. Coverage is affordable, easy to understand and simple to claim. Support staff are incredibly helpful and highly responsive.