Have been with Frank for four years. Coverage is affordable, easy to understand and simple to claim. Support staff are incredibly helpful and highly responsive.

2 years. I will continue to stay with them but I will always review every year due to cost and if there are changes to the policy, so that it no longer suits me.

I have been with frank for 4 years. Disappointed they have removed [name removed] from their list to be able to claim

2 years and loving it! Frank ia for members and the customer service is really good. I made a Kate claim and I called the call centre and they explained the process very simple and timely response.

been with Frank for 6 months after being with HIF, they are very responsive (I mostly use online chat) and helpful whenever I contact them and efficient in paying off claims

I have been with the company approx. 5 years great cover especially extras but them to be quite expensive and price goes up regularly every year

We have been with Frank health insurance on the top hospital for over five years. We have never made a claim to date. I find health insurance to be extremely expensive and there is a total lack of loyality acknowledgement through premium discounts.
It seems to me that the members that make no claims are supporting thise that make many. There should be a system that premiums are adjusted depending on claim history just like motor vehicle cover.

4 years have never had any
problems with frank claims are dealt with promptly and the people are always happy to help

I joined Frank about 5 - 7 years ago. Didn't have an issue until November when I went to claim for an item and couldn't got told I was notified years before of the change. Not happy with service anymore. Won't recommend to anyone.

After numerous dismal refunds from a major fund I wasn’t expecting much of a refund for my daughters dental, I submitted the claim & was pleasantly surprised at the refund which was almost the entire amount......yep routine checkup & clean but 6 times the refund of a major fund, couldn’t be happier.

3/4 years. Expensive and can’t claim for anything. Better off without it but the government would only penalise me anyway for not having it. Looking to change providers in the near future

Every contact I've had with Frank has worked out well and I've had a few! The website is easy to use and webchat is very very good!

All costs money and questionable if the limited used extras rebates covers the extra cost of insurance!?
However Frank phone service helpful, understandable and good. Easy to negotiate and understand online.
Been covered by health insurance all my life and been with Frank one year. Happy to stay with them thus far.
Do wish I could make direct periodic payments rather than only direct debit.

3 Years with Frank Health Insurance. Just cheap for taxation purpose. If you really want to use the insurance dont buy the basic one. It doesnt cover you anything!

Known amount of rebate makes Frank nixie in the industry - it’s easy to calculate the value you are obtaining.

Around 5 years. I think Frank offers the best value to the consumers. I don’t take out the extras but have the basic hospital cover.

Have been with Frank since Sept. 2018. The online claim process has been easy to navigate, time efficient and speedy rebates. So far, so good :)

Have used Frank for over 2 years now, they are reasonably priced for the inclusions and cover and it’s very easy to make claims and see what your coverage includes. I regularly check my coverage and haven’t been able to find better value for money.

Over 3 years it's ok but could be better
The rebate I got back was not as much as expected for new glasses

The only problem I have is in trying to contact Frank via telephone. Nearly impossible but service was very good when I needed them.