My policy was easy to set up and covered everything i required. Have lodged a few claims in the last year and there has been no problems claiming, have been with Frank for 3 years. I am more than satisfied with the service and cover i get with my policy.

Consistently exceeds expectations with the rebates I get on allied health. Have not yet used it with in patient services. Slightly disappointed when I realised there is no naturopathy cover.

I did not realise I was entitled to a payment for medication upon leaving hospital. I am very satisfied with the service and the over the phone assistance given to me

My policy was set up with CS and I feel I get value for money. I have been with Frank nearly 3 years and couldn’t be happier. I have lodged claims without any problems.

Great value, great service! Been with them 2.5 years and all claims were paid without any hassles! Can highly recommend Frank. Even had a shortfall paid back to us without submitting the claim!

This health insurance company is great. Customer service is friendly and efficient. They have good value for money policies and payouts when claiming are high. They pay the same no matter where you go.

Is great value have been with frank for around 2 years, I have had many offers from other health co but I find frank health insurance to be the best by far.

Policy is great value, only offering the things I need not offering me things that are of absolutely no use to me as is offered by my current health fund

October 28th 2022 Update: Good product, nicely priced

Havent had to use the insurance yet, and hope it will be some time before I ever need it ..... but so far the experience has been positive and expect this to continue into the future.

Great value for the policy, I have been on their extras for a couple of years now. It was easy to set up. Customer service is excellent, especially with their live chat. you can pretty much ask anything, and their staff is all very helpful and friendly (most of the time). Especially this person Shareena, she is very friendly and help me deal with what I needed.

you can lodge a claim online, and usually you'll receive it within a week.

I've been with them for 3 years now.

I don't think any funds are good value but Frank softens the impact with open and friendly service. All our claims have been settled in an acceptable time.
As best I can recall I have been with Frank for approximately 6-8 years.

I bought visitor family health insurance 2years ago. This month first time I lodge a claim which is $500 return but they start playing games and sad bring multiple docs from hospital. I ask hospital they sad we never ever giving these forms to patients even we don't have. I have all invoices which is i already provide to insurance company but they won't help me. Before I was with allianz they bit expensive but good when ever I lodge claim they made more easier for us and return. No more Good by Frank

Yes most certainly good value compared to other funds.
I had never heard of Frank before so was hesitant but had no problems at all.
We were with HCF for many years and it just kept going up in price.

Having needed to go through quadruple bypass surgery almost 3years ago the fact that Frank covered every single cent of the over $27,000 was an absolute godsend thank you Frank

Policy is good, no issues so far. But only issue is we hardly use anything and pay so much every month and get nothing in return. Hope they will decrease premiums

I recently called Frank health insurance for a quote for my sons health insurance. The staff member was excellent. He took the time to get know my sons needs and the reasoning behind my choices steering me in the right direction. The price was good for the cover and waiting times are a little shorter than some companies on the market. Because of this I had 3 of my adult children sign up with them recently.
Value for money and kind service.

Very good customer service! They go beyond to help you. I was having a dilema on my cover but they offered a solution and helped me and they covered the cost of my procedure. Happy Im with Frank!