FRANKiE4 Online Store
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215 reviews · Statistics
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- Very small (5)
- Slightly small (10)
- True to size (104)
- Slightly large (15)
- Very large (2)
Reviews
Trixie II
Online StoreA really disappointing experience. I bought the Trixie II during the latest sale period. I have worn a pair of the original Trixie shoes for several years and they were fabulous. I bought the same size in the Trixie II which was advised by the sales representative. The re-deisgn of the shoe is inferior to the original. My foot slips up and the elastic roping is completely useless to secure the foot compared to actual laces. After contacting the store and explaining the issue, I was told that absolutely nothing could be done to help me beacaue it was a final sale item. I now have a pair of shoes i cant wear or return. I have loved Frankie 4 for many years, but I will not be buying again.
No longer a Frankie fan
Online StoreHugely disappointed with the latest pair of Frankie’s I’ve purchased . Quality has seriously deteriorated and I speak from experience Having purchased many Frankie’s over the years, my latest 9 months ago . This pair the Soles are coming apart, literally separating some from the shoe . Shoes have not had a lot of wear, tops are still like new .
Paid $274.00 for Nat 11 in white, January 2023.
I Rang customer care, there is no warranty past 6 months, so this is very disappointing and I’m extremely dissatisfied .
$274.00 is a lot of money to spend on shoes and there should be 2-3 yrs wear with this pair as per all my previous Frankie’s .
Great comfort shoes but this will be my last pair Im buying, sadly I’m done with Frankie .
Bad shoes even worse customer service
Online StoreBought a pair of flats for work online as recommended for back pain. The size I got was half a size bigger than I normally am and when they arrived I tried them on only for them to be way too small and extremely uncomfortable. I contacted customer service asking for an exchange/refund/return to which they responded they cannot help me further as ‘they were on sale’. I now have a pair of shoes I paid a huge amount for ‘on sale’ that I cannot wear. Avoid this company, their practices contradict consumer rights for them to not offer a return/exchange for an item because it was ‘on sale’ which just proves how dodgy this company is.
Show detailsHello, thanks for reaching out. Maddy was your customer service rep who told me she couldn’t help any further. I have lodged with the Office of Fair Trading instead.
Bad Fitting Shoes
Online StoreBrought shoes for first time, very poor service, bad fit and Frankie not interested in finding a solution, I would have been happy to change for another pair as these were a bad fit but they not intrested.
Show details
Hi Andrea,
We hope this message finds you well. We want to express our sincere apologies for the challenges you've faced with your recent purchase, especially considering it was a final sale item. Y
... Read moreour feedback is valuable to us, and I'm committed to addressing your concerns. We understand that the fit of the shoes did not meet your expectations, and we're sorry that we were unable to provide a suitable solution. Final sale items can present unique challenges, but your satisfaction remains our priority. We have reached out to you on the email address attached to your profile to provide you with a resolution. Kindest, FRANKIE4 Customer Care Team.
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Poor quality for the price
Online StoreI’ve bought a number of Frankie 4 shoes and will not buy another pair. The sandals and boots I bought both started to deteriorate within 6-12 months. When I contacted Frankie 4 about the issue they seemed initially engaging but then provide a lengthy explanation to justify their position and basically said too bad there is only a 6 month warranty. For the price they charge I’m disgusted. Spend your money elsewhere is what I’d say!
Hi Alisa, We appreciate you taking the time to share your feedback, and we're genuinely sorry to hear about the issues you've faced with your Frankie 4 shoes. Your experience falls short of the standa
... Read morerds we aim to uphold, and we understand your frustration. We apologize if our response did not meet your expectations. It's disheartening to hear that the deterioration of your sandals and boots was not addressed satisfactorily. We take such concerns seriously, and your feedback will be instrumental in our ongoing efforts to improve our products and customer service. To further assist you and explore potential solutions, could you please reach out to [email protected] with ATT:Maddy as we'd love to hear from you. We genuinely regret any disappointment you've experienced, and we are committed to making this right. Thank you for bringing this to our attention, and we appreciate your patience as we work towards a resolution. Kindest, FRANKIE4 Customer Care Team
They don't last
Online StoreI have a pair of sandals where the footbed/sole begun to split within a year of owning them (with only moderate wear), unfortunately they only have a 6 month warranty and won't stand by their product when contacted about it.
They're fairly comfortable but not as much as other sandals I've owned.
Spending that kind of money you expect them to last longer.
Dear Ebonflow,
Thank you for bringing this to our attention, and we're sincerely sorry to hear about the issues you've encountered with your sandals. We understand how frustrating it can be when a pr
... Read moreoduct doesn't meet the longevity expectations, especially considering the investment you've made.Will that even make a difference? If I didn’t get any help the first time what chance do I have now?
I'm not happy with the quality
Online StoreI bought a flat around March, my initial intention is for daily wear. However, I wore it less than 10 times, the sole displayed sign of poor glue/ attachment to the shoe, it was a little separated at the top toe. I stop wearing it and email a complain. They replied saying it was because of my "walking pattern" caused the wear. Seriously I have shoes that last for years. The reason I paid ~$250 for that shoes is that they advertised its durability, comfortable, etc.. apparently to me, they're not. After the complain they offer 20% off next purch
... Read morease, but no, not worth it to me. I don't even buy again even with 50% off. If you admit it was product faulty, I would trust it cause imperfection happens sometime. It would give me better impression with the brand. But blaming for customer's fault, whom had it just 4 months, wear it less than 10 times, cause "normal wear and tear" (in 4 months?!? I said 4 months cause I emailed them 4 months later, it actually happened in just 1 or 2 months then I left the shoes at the corner) you should first questioned the quality of the shoes!
Dear Trinh,
We appreciate you reaching out to share your experience, and we're genuinely sorry to hear about the issues you've encountered with the flat shoes you purchased in March. Your feedback is
Disappointed
Online StoreI’ve been wearing frankie4s for 7+ years while being on my feet all day as a nurse, I rave about them to people. I still find them so comfy but the quality to me has gone down hill. I bought a pair of Nats at the beginning of the year and within the three months the shoe base started to come away making them unusable, thankfully the lovely support staff refunded them but the next pair did exactly the same thing which they agreed to return for a store credit. I decided to wear other shoes to wear and try the Maria II sand, the pink leather got s
... Read moreome splashes of water within a few days of owning which turned the leather blue so I tried to wipe these off the the pink leather started to turn brown. They look horrible now :( support staff advised that this can happen with wear and tearDear Dimitty,
Thank you for taking the time to share your experience with us, and I sincerely appreciate your loyalty to Frankie4 over the past 7 years as a nurse. Your feedback is invaluable to us,
... Read more and I'm truly sorry to hear about the challenges you've encountered with the recent purchases.
Falling apart after less than 2 Summers of wear
Online StoreI bought the Maria slides in 2021 and have worn them for less than 2 Summers (I was pregnant with swollen feet that didn't fit into these shoes for a period of time one Summer). The top strap is splitting into 3 or 4 different layers and they rub like crazy now. For the cost of these shoes, I'd expect them to last longer.
Hi Lucy, we are so sorry to hear about your Maria's.
We would love to hear from you and help with the concerns you have raised.
If you would like to reach out to us at [email protected]
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Frankie 4 deleted my critical review
Online StoreHannah 2 shoes worsened my fasciitis and I have reached out to the company. IT's probably one of the worse shoes I have ever worn. While a return or exchange may not be possible, I was keen to leave my honest opinion for others. This was with the intention of having my experience known that it may guide others.
Frankie4 deliberately deleted the review and/or refused to publish it. I have repeatedly sent email regarding this, but they have so far failed to respond. I think this is why all you read on their website are good reviews - they only
... Read morepublish favourable ones! This is however not helpful to prospective buyers and very dishonest of the company. Had there been more critical reviews, I may have opted not to buy this pair. This is poor form, very disappointing, dishonest.Hi there,
We are so sorry to hear this has happened to you! Please reach out at [email protected] as we would love to assist further!
Thanks!
FRANKIE4
Disappointing purchase - massive blisters
Online StoreI bought a pair of Billie sneakers with the zip in my usual size a few weeks ago and unfortunately I’ve never had such bad blisters on my heels. The shoes completely destroy any bandaids I try and use to break them in. I’ve never experienced anything like it, and what a shame considering their price tag. They are completely unwearable. My first and only pair of Frankie4’s I think I’ll own, such a disappointing experience.
Show detailsHi Julie!
Hi there,
We are so sorry to hear this has happened to you! We would love to hear from you and help with the concerns you have raised. If you would like to reach out to us at [email protected]
Great for comfort. Horrible for noise.
Online StoreI have various Frankie4s all super comfy. However only the sandshoes constantly squeak with EVERY STEP and nothing I’ve done has worked to fix this. I am at a loss. I can’t sneak up on my students in class. Tried everything.
Show detailsHi Christie,
We are so sorry to hear this is happening! My name is Maddy, and I am the Customer Care manager.
We would love to find out more about this and help find a solution. Please get in touch
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way too narrow
Online StoreBe warned, although you will be told your shoes will stretch and the inserts create more room, this is not true.
These shoes are incredibly narrow. Great designs, but I have spent lots of money on shoes that I cant wear.
Please podiatrist who designs, you need to take into account wide feet!
Hey Jen,
Thanks for taking the time to leave us a review!
Our shoes feature a beautiful natural leather that will soften and mould to your feet with wear, however they will not necessarily stretch.
Very comfortable… but not built to last
Online StoreFirst up, my Novah boots were a good height and really comfortable, I can’t fault the comfort. Unfortunately the heel cap of one boot came off within 6 months of wear. Frankie 4 kindly offered to pay for a cobbler to replace the heel cap but unfortunately because the heels are plastic and entirely hollow, there is nothing for the cobbler to actually hammer a new Topy sole into. The cobbler suggested replacing the heel with a quality solid heel if I really loved the boots …. But that would cost more than half the price of the $300 plus boots. I think the lesson is to check whether boots have a solid heel or a hollow cheap plastic one in future.
Hey Rachel, thanks for taking the time to leave us a review.
If you would like to send us an email at [email protected], we would love to see how to best assist further with this.
We look forward to hearing from you.
Needs better options for footbed replacement
Online StoreBought Frankie 4's for work after a recommendation from my chiropractor 5 months ago, they have been great shoes, very comfortable!! Until my foot bed has worn and needs replacing. There is no option to replace the foot bed except for, with the half sole which then makes the shoe too loose. I know I've worn them a lot and I get things wear however the outside of the shoe still has so much more wear in it, I can't justify another $260 just to be able to replace the foot bed. These shoes are bought to be worn, you need to provide better options for customers that purely need to replace the inside. $260 for 5 months of wear is extreme, can't say I'd recommend these for everyday work at this cost.
Hey Beck, thanks for taking the time to leave us a review!
We don't sell or stock our Sole Hero Footbeds separately, as they are patented to our shoes and we produce only enough footbeds for the amoun
Questions & Answers
I purchased the Dimity and have had them for over a week . I was so excited to receive them as recommended by my podiatrist for plantar fasciitis, sadly my feet are not only still painfully sore, my soles burn when I wear these . I tried different socks and soles in the sole saver pack but still the same . I still wear them hoping my feet will adjust, it’s been 3 weeks now, should I give up or do they need more time ?
Hello JoAnne. My personal opinion is that we as consumers are attracted to this brand because we are searching for better fitting footwear that is more beneficial for our feet. If your feet are not benefiting from these shoes, maybe take photos and send them to Frankie4 requesting a refund. I too have plantar fasciitis and sadly my shoes did not work out for my feet. In my opinion, If the shoe is the right fit and quality, you should not have to wear them in. This will only make your condition worse. I have met with my podiatrist who was shocked that I persevered given my feet and you have the same condition. My personal view is return. :). Hope this assists.
Thank you Sue, I’m so sad they didn’t workout for me, I’m still paying them off as I couldn’t afford them to begin with, so had to use After pay . Have you found the right pair for you ?
You should still return them JoAnne if not happy. Take photos and send them in an email to Frankie4. Im so sorry they did not work out. Ziera is a good brand as is Bared shoes. I have found however that I live in HOKA runners whilst I have this condition - style - BONDI 8. They have been revolutionary for me allowing me to walk again. I am seeing a Osteo who is applying shock therapy to the foot. I do wish you well JoAnna and hope your feet get better soon quickly. Bye for now :)
Please do reach out if you have any further questions JoAnne :)
Hey JoAnne,
Thanks for taking the time to reach out to us!
If you are still finding your Dimity's are not the perfect fit, we are always here to assist.
Please feel free to send an email through to [email protected], including your order number, with the subject ATTN: Product Review.
We look forward to resolving this for you JoAnne.
Kindest,
- FRANKIE4 Footwear x
Unfortunately I did reach out to Frankie 4, I sent several pictures and correspondence, basically they said I need to wear them in and get use to them !!! They are sitting in a box in my wardrobe, I wear Bared footwear now and Hoka runners !! I’ve had a bad experience with Frankie 4 and will not risk wasting my money again .
Get an answer from our members and FRANKIE4 representatives
Details
 FRANKiE4 Online Store4.0(215) | FRANKiE4 Physical Store4.0(79) | |
|---|---|---|
| Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $100 | |
| Mens / Womens Clothing | Womens | Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney | AfterPay and ZipPay / ZipMoney |
| Type of Footwear Offered | Casual & Dress Shoes | Casual & Dress Shoes |
Contact info for FRANKiE4 Online Store
| Mon | 7:00 am - 9:00 pm |
|---|---|
| Tue | 7:00 am - 9:00 pm |
| Wed | 7:00 am - 9:00 pm |
| Thu | 7:00 am - 9:00 pm |
| Fri | 7:00 am - 9:00 pm |
| Sat | 7:00 am - 7:00 pm |
| Sun | 9:00 am - 6:00 pm |
Extra Information
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Hi Caitlin,
We understand that the sizing of the flats didn't meet your expectations, and we're sorry for any discomfort this has caused. Additionally, we apologize if our initial response regarding t
... Read morehe return or exchange fell short of your expectations. To better assist you and resolve this matter, could you please reach out to [email protected] with ATT: Maddy as we'd love to rectify this for you. We want to assure you that we take your concerns seriously, and we are committed to finding a solution that aligns with your expectations. Thank you for bringing this to our attention, and we look forward to assisting you further. Kindest, FRANKIE4 Customer Care Team.