FRANKiE4

Love my shoes for everyday use at work. But mostly so impressed with the friendly and helpful staff, particularly online, Lilya B made my questions and requests feel like it was no trouble at all and easily achieved what I was after. So nice having such a responsive and capable team online at 7.30pm!

Made a mistake on my order andthrough customer chat Lilya B went above and beyond to help with my problem. So refreshing to have such friendly customer service!! Frankie 4 youre the best!

I bought a pair of navy NAT II, I have a pair in white and I quite like them but I don’t wear them for long periods of time. After reading reviews, I bought a pair for work (I’m a nurse)
I’ve persevered for 6 months because of 1. The rave reviews 2. The cost!
Over my 20+ year nursing career, I’ve worn a variety of shoes - crocs, ASICS, Nike, Skechers. None have been as uncomfortable as FRANKiE4’s!
I’ve returned to wearing ASICS, after being diagnosed with severe plantar fasciitis. I’ve never had an issue with my feet or shoes in all these year...

I usually buy my Frankie4s from a local shoe store but was amazed at the choice offered on line. I did have to return my shoes as the sizes differ slightly with different styles. However the whole experience of returning was very easy and I now have some great shoes. I also liked the fact that the postage bags are compostable.

I went to the Indooroopilly store and Jenna helped me. She was so kind and helpful. Such a lovely lung lady.

I love shopping at Frankie4. The service is always above and beyond and the shoes are to die for- in style and comfort!

Service in the Mosman store was lovely today. Holly in particular was very patient while helping me to try several styles looking for a fit for my unusual feet. While I was unable to find a good fit for myself, the range seemed pretty good for anyone with less weird feet.

Brilliant service on giving a store credit on some well loved Frankie4 that had a broken strap. No questions asked, quick and easy. Uploaded photos and they arranged store credit within minutes

Very easy to navigate the products offered, extremely happy with the range of shoes and other products, can't say enough about the comfort these shoes provide.

Bought a new Poppy but the length seems too big. Lilya B from the online chat was amazing. Very patience and help me to get the right fit. It worked out perfectly in the end!

Used the text message to make contact and had wonderful and efficient help in minutes. Needed replacement laces and was organised for me with no hassles. Great customer service!

My online enquiries about Nat were answered almost immediately. Amazing service!! Based on Lilya B's advice I proceeded with a purchase and would not hesitate to do the same again. Thanks Lilya B

I needed help with a recent purchase. My problem was sorted out in minutes. Many thanks. Robyn

I’m always a 10 with room, this shoe was very small- when I said to the company they should put in their description that the shoe runs small they tried to blame my larger foot. They take a long time to ship it (not postage time), the time just to get it out the door and I’m still waiting for them to post my return some 5 days later, it hasn’t left their stir yet.

The shoes I purchased were received quickly, and although expensive they are SO worth it. They are so so comfortable, and I am on my feet all day every day. About 3 months in I had a problem arise, I contacted the team and it was handled promptly, efficiently and with a kind tone. Thanks! I do recommend