FRANKiE4
- frankie4.com
- ✓ Verified company
313 reviews · Statistics
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- Very small (4)
- Slightly small (7)
- True to size (19)
- Slightly large (5)
- Very large (1)
Reviews
Trixie II
Online StoreA really disappointing experience. I bought the Trixie II during the latest sale period. I have worn a pair of the original Trixie shoes for several years and they were fabulous. I bought the same size in the Trixie II which was advised by the sales representative. The re-deisgn of the shoe is inferior to the original. My foot slips up and the elastic roping is completely useless to secure the foot compared to actual laces. After contacting the store and explaining the issue, I was told that absolutely nothing could be done to help me beacaue it was a final sale item. I now have a pair of shoes i cant wear or return. I have loved Frankie 4 for many years, but I will not be buying again.
No longer a Frankie fan
Online StoreHugely disappointed with the latest pair of Frankie’s I’ve purchased . Quality has seriously deteriorated and I speak from experience Having purchased many Frankie’s over the years, my latest 9 months ago . This pair the Soles are coming apart, literally separating some from the shoe . Shoes have not had a lot of wear, tops are still like new .
Paid $274.00 for Nat 11 in white, January 2023.
I Rang customer care, there is no warranty past 6 months, so this is very disappointing and I’m extremely dissatisfied .
$274.00 is a lot of money to spend on shoes and there should be 2-3 yrs wear with this pair as per all my previous Frankie’s .
Great comfort shoes but this will be my last pair Im buying, sadly I’m done with Frankie .
Bad shoes even worse customer service
Online StoreBought a pair of flats for work online as recommended for back pain. The size I got was half a size bigger than I normally am and when they arrived I tried them on only for them to be way too small and extremely uncomfortable. I contacted customer service asking for an exchange/refund/return to which they responded they cannot help me further as ‘they were on sale’. I now have a pair of shoes I paid a huge amount for ‘on sale’ that I cannot wear. Avoid this company, their practices contradict consumer rights for them to not offer a return/exchange for an item because it was ‘on sale’ which just proves how dodgy this company is.
Show detailsHello, thanks for reaching out. Maddy was your customer service rep who told me she couldn’t help any further. I have lodged with the Office of Fair Trading instead.
Bad Fitting Shoes
Online StoreBrought shoes for first time, very poor service, bad fit and Frankie not interested in finding a solution, I would have been happy to change for another pair as these were a bad fit but they not intrested.
Show details
Hi Andrea,
We hope this message finds you well. We want to express our sincere apologies for the challenges you've faced with your recent purchase, especially considering it was a final sale item. Y
... Read moreour feedback is valuable to us, and I'm committed to addressing your concerns. We understand that the fit of the shoes did not meet your expectations, and we're sorry that we were unable to provide a suitable solution. Final sale items can present unique challenges, but your satisfaction remains our priority. We have reached out to you on the email address attached to your profile to provide you with a resolution. Kindest, FRANKIE4 Customer Care Team.
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I'm not happy with the quality
Online StoreI bought a flat around March, my initial intention is for daily wear. However, I wore it less than 10 times, the sole displayed sign of poor glue/ attachment to the shoe, it was a little separated at the top toe. I stop wearing it and email a complain. They replied saying it was because of my "walking pattern" caused the wear. Seriously I have shoes that last for years. The reason I paid ~$250 for that shoes is that they advertised its durability, comfortable, etc.. apparently to me, they're not. After the complain they offer 20% off next purch
... Read morease, but no, not worth it to me. I don't even buy again even with 50% off. If you admit it was product faulty, I would trust it cause imperfection happens sometime. It would give me better impression with the brand. But blaming for customer's fault, whom had it just 4 months, wear it less than 10 times, cause "normal wear and tear" (in 4 months?!? I said 4 months cause I emailed them 4 months later, it actually happened in just 1 or 2 months then I left the shoes at the corner) you should first questioned the quality of the shoes!
Dear Trinh,
We appreciate you reaching out to share your experience, and we're genuinely sorry to hear about the issues you've encountered with the flat shoes you purchased in March. Your feedback is
Frankie 4 deleted my critical review
Online StoreHannah 2 shoes worsened my fasciitis and I have reached out to the company. IT's probably one of the worse shoes I have ever worn. While a return or exchange may not be possible, I was keen to leave my honest opinion for others. This was with the intention of having my experience known that it may guide others.
Frankie4 deliberately deleted the review and/or refused to publish it. I have repeatedly sent email regarding this, but they have so far failed to respond. I think this is why all you read on their website are good reviews - they only
... Read morepublish favourable ones! This is however not helpful to prospective buyers and very dishonest of the company. Had there been more critical reviews, I may have opted not to buy this pair. This is poor form, very disappointing, dishonest.Hi there,
We are so sorry to hear this has happened to you! Please reach out at [email protected] as we would love to assist further!
Thanks!
FRANKIE4
Disappointing!
Physical StoreI’m writing this review on behalf of my mum. I had heard about Frankie 4 and recommended that she buy a pair. She bought a pair in store and thought they were so comfortable that she bought another pair online. Unfortunately by 3 months, she was looking to repair the soles as the grip had completely worn away and they were unwearable especially in wet weather. After the price that she had paid she was extremely disappointed by the quality of the shoe and sent an email to customer service along with photos of her purchase. She received no reply
... Read moreor follow up from this. I felt upset that I had recommended this brand to her and that she had paid over $450 for 2 pairs of shoes that were unwearable. I work in the teaching profession with friends in the nursing profession and will not be recommending this product again.Dear SallySass,
I hope this message finds you well. My sincerest apologies for the negative experience your mum had with our Frankie 4 shoes, and the subsequent lack of response from our customer ser
... Read morevice team. We deeply regret any inconvenience caused and appreciate you taking the time to bring this to our attention.
Disappointing purchase - massive blisters
Online StoreI bought a pair of Billie sneakers with the zip in my usual size a few weeks ago and unfortunately I’ve never had such bad blisters on my heels. The shoes completely destroy any bandaids I try and use to break them in. I’ve never experienced anything like it, and what a shame considering their price tag. They are completely unwearable. My first and only pair of Frankie4’s I think I’ll own, such a disappointing experience.
Show detailsHi Julie!
Hi there,
We are so sorry to hear this has happened to you! We would love to hear from you and help with the concerns you have raised. If you would like to reach out to us at [email protected]
Hurt my Ankles
FRANKiE4I’m really disappointed with the Nat shoe they really hurt my ankles and I’ve tried wearing them in and persevering but they are still really hard around my ankle. So sad after spending so much money on them and after hearing they’re the best shoes to now not being able to wear them
Show detailsHey Chelsea,
Thanks for taking the time to leave us a review. This doesn't sound like the usual FRANKIE4 experience. We look forward to resolving this via email for you!
Kindest,
- FRANKIE4 Footwear x
Find out how FRANKiE4 compares to other Footwear Shops & Brands
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Poor Quality
Physical StoreNormally I am a fan of Frankie4 shoes, owning multiple pairs. However, I bought a pair of Shelly 11 slides for summer in December and pretty quickly they appeared to be of poor quality. The pink tone of the leather peeled away and also the straps have fallen apart. I have bought cheaper shoes that have been better quality than these shoes. Very disappointing considering the price!! I expected them to be more durable than 4 months of wear!
Show details
This message was posted one month ago! With a response to say that my shoes could be returned and replaced! However no order number was supplied to complete this process and an email requesting an ord
... Read moreer number was not returned! I still have the poor quality shoes and no replacement!!!Hey Bec, thanks for reaching out again!
We have just replied to your message privately with the information to lodge your return.
We look forward to hearing from you!
-FRANKIE4 footwear x
Not good quality for a $250 shoe
Online StoreI really wanted to like these as they are nice looking shoes and I was recommended them however after using them once a week for less than a year they are already falling apart. Not to mention the fact that they are almost impossible to lace up due to the sewn down tongue and the laces are too short the tie a bow. I have a high arch and they didn’t offer much support at all. The “non slip” sole is extremely slippery and by the end of my shift my feet are aching. I just don’t feel they were worth the money.
Show detailsHi Sarah,
Once again I'm sorry that you've had this experience with your Nat's.
... Read more Our Podiatrist designed Sole Hero Footbed offers a nice, moderate amount of support; the footbed is designed to suit a variety of foot types amongst women, including those with flat feet, or high arches. Those with higher arches (myself included) may not feel the arch contouring as prominently, however with each step your feet will compress into the cushioning and some of the contours of the footbed. Any time a customer has any concerns with their shoes (whether it may be the quality, or comfort related), we will gladly assess them and rectify the situation as we see fit. Unfortunately, as you no longer have your shoes, we're not able to assess the quality concerns that you're referencing. In future, if you have any concerns or troubles with your FRANKIE4 shoes (though we hope this wouldn't be the case), we would strongly advise reaching out to our dedicated Customer Care team immediately, so that we can offer assistance. As per our internal correspondence, we would love to help you experience the FRANKIE4 difference and we're confident that there is another style out there for you. I hope that you may feel confident to try another style down the track, with the voucher that we've issued you. If there's anything further that we can assist you with, Sarah, please let us know. Kindest regards, Rebecca - FRANKIE4 footwear x
Bleeding heels
FRANKiE4I bought a pair of size 6 Dimity Frankie 4 as they felt comfortable in the shop. However, when I inserted the full innersole, the shoe was then too small. As the return time had elapsed I bought the size 37 which fitted well with the full innersole. However, after only one wear, the skin on both heels has been rubbed raw and are bleeding. The shoe is a mesh fabric, but not the back which is a hard leather. Consequently, I have wasted over $350 on the Dimity shoes. I will never purchase Frankie 4 shoes again.
Show detailsHi Susan,
Thanks for taking the time to leave a review on your experience with Dimity, though I'm sorry to hear that this is the case.
... Read more I'd love to hear more on your experience, including the order details for the original pair of 6's to see whether we may be able to assist with a return, as well as the order details for your size 7's. If you could please reach out to [email protected] (ATTN: Product Review), we will be able to assist further. Being that the shoes are brand-new and Dimity features a leather heel 'tab', although we've not found this style/area to require much wearing in, we would still suggest that it may be worthwhile wearing the shoes around the house a few times, before wearing them out and about. This will allow the leather lining of the shoes to soften, and the thermoplastic heel counter will be able to shape to your individual ankles creating a more personal fit. Another factor that may be contributing to blistering or rubbing at the heel, could be the overall fit of the shoes. If there is too much movement or too much pressure in the shoes, this can result in some friction between your skin and the leather. We'd love to hear from you so that we can help to identify the cause of your concerns, and rectify this for you. Kindest regards, Rebecca - FRANKiE4 footwearFind out how FRANKiE4 compares to other Footwear Shops & Brands
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Worst customer service
Physical StoreFrankie4 post purchase customer service is the worst I have encountered.
My first experience was with purchasing a navy pair of sneakers which faded immediately to a dusty colour. These had hardly been worn. When I contacted Frankie4 a voucher was sent to return the goods free of charge. However, on return of the product I found that they had just used navy shoe polish on them which of course faded off almost immediately. For a pair of shoes that cost $240 this is pretty lame.
Secondly I returned a pair of sandals that I purchase on an onlin
Hi Selina,
Once again, I'm sorry for your disappointment with the recent experience you've had when trying to return your shoes.
... Read more As per our internal correspondence, we have responded to each of your emails & points of contact, though unfortunately they're not making their way to your inbox. I see that we had organised for your store credit to be issued and emailed to you, while you were in-store returning your shoes. We have attempted to re-send this to you numerous times. As per the final sale terms & conditions of the Jay's you were returning, unfortunately they're not eligible for a refund. Despite this, I can offer to disable your store credit and instead issue you with a refund. I look forward to hearing back from you via our internal correspondence, so that we can have this organised for you. Kindest regards, Rebecca - FRANKiE4 footwear
Poor fit and poor customer service
Online StoreI’m always a 10 with room, this shoe was very small- when I said to the company they should put in their description that the shoe runs small they tried to blame my larger foot. They take a long time to ship it (not postage time), the time just to get it out the door and I’m still waiting for them to post my return some 5 days later, it hasn’t left their stir yet.
Show detailsHi Tam,
Thank you for taking the time to leave your review, though I'm very sorry that you've been made to feel blamed for your shoes not being the right fit.
... Read more I can assure you that we would never intend for you, our customer, to feel at fault for a shoe size not working out. We're more than happy to assist with returns when a purchase isn't the perfect match, as we would always prefer our customers to be in a perfect pair of shoes, rather than an ill-fitting pair. So that I can look into your return, could you please send us an email to [email protected] (ATTN - Rebecca) so that I can investigate immediately? I look forward to hearing from you Tam. Kindest, Rebecca - FRANKiE4 footwear
Most uncomfortable shoes I have ever worn
Online StoreBrought a pair of black Faye’s to wear for work. Followed sizing chart exactly. Had terrible blisters after a few hours of wear to the point that my feet were bleeding. As my blisters were so bad they were bleeding through bandages when I wore any closed in I shoes I had to take time of work. I cannot wear these shoes and am unable to return them. The email I received from customer care was very unhelpful suggesting that I simply didn’t know how to put on a pair of slip on shoes correctly and to send them photos of me wearing them? They fit fin
... Read moree but they are just incredibly uncomfortable. I understand not being able to accept shoes if they are in bad condition but I literally cannot wear these! Waste of over $250, as since I cannot wear them and cannot get a return they are just set for the bin.Hi Lauren,
I'm so sorry to hear of your experience. Upon looking into this further I believe I've located your email correspondence, though I'd love if you could please reach out to confirm this.
... Read more I assure you that we would never intend for you to feel as though you do after receiving our email response, rather the reason we may ask for photos of your wearing your FRANKiE4's, or photos of you standing on the footbeds, is so that we can get an impression of where your feet are positioned within the shoes, which in turn helps us with an assessment as to why you've experienced the blistering that you have. If you could please reach back out to [email protected] and ATTN: Product Review, or respond to the email response we sent last, I'd love to hear from you so we can continue to assist further. Kindest regards, Rebecca - FRANKiE4 footwear x- Prev
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Details
 FRANKiE4 Online Store4.0(215) | FRANKiE4 Physical Store4.0(79) | |
|---|---|---|
| Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $100 | |
| Mens / Womens Clothing | Womens | Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | AfterPay and ZipPay / ZipMoney | AfterPay and ZipPay / ZipMoney |
| Type of Footwear Offered | Casual & Dress Shoes | Casual & Dress Shoes |
Contact info for FRANKiE4
- ABN: 13634783529
Extra Information
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Hi Caitlin,
We understand that the sizing of the flats didn't meet your expectations, and we're sorry for any discomfort this has caused. Additionally, we apologize if our initial response regarding t
... Read morehe return or exchange fell short of your expectations. To better assist you and resolve this matter, could you please reach out to [email protected] with ATT: Maddy as we'd love to rectify this for you. We want to assure you that we take your concerns seriously, and we are committed to finding a solution that aligns with your expectations. Thank you for bringing this to our attention, and we look forward to assisting you further. Kindest, FRANKIE4 Customer Care Team.