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Reviews

1.5

49 reviews
5
(4)
4
(3)
3
(0)
2
(1)
1
(41)
  • Product Quality
    2.3 (3)
  • Return Claim MadeYes (0) · No (4)
  • Shipping
    2.0 (4)
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NEVER receive it!!!! despite tracking said "arrive in sydney" Scam scam scam

published

NEVER receive it!!!! Despite tracking said "arrive in Sydney"
Didnt want to be responsible. Didnt answer my latest email.
Their "Tracking" is a SCAM
Wasted $110
And Got nothing
Big SCAM... Scam..Scam.. Scam

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedAugust 2012
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Jayne

JayneSydney, NSW

Not An Australian Company

published
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2022
Goodies

GoodiesQueensland, Australia

  • 29 reviews
  • 2 likes

This is dodgey. Be careful.

published

I searched the web for a very hard to find men’s cologne.

Galaxy perfume “Australia” came up and I was a little suspicious mainly due to the word “Galaxy”.

Taking a risk, I added to cart and proceeded to checkout ready to use PayPal as a secure method with buyer protection.

The first thing O then realised was that they do not take PayPal which is very unusual for any professional shopping site. They only take credit card which made me suspicious so I cancelled my purchase. I also know that fraudulent websites never offer Pay Pal as buyers are protected.



All up, so cannot trust this site.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedSeptember 2022
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Casper

CasperMetropolitan Adelaide, SA

  • Verified customer

Perfect customer service, fast delivery

published

Just purchased a bottle of fragrance from them despite all the bad reviews. Very glad I did it.

First of all, communication was perfect, they replied every email and answered every question, a huge thumbs up for Christina, who helped me every time.

Secondly, although it is not Aussie stock, which looks a little bit of dodgy, cuz it is a .au website, the delivery was super fast. Took only 6 days from US to AU and they also took care of the tax.

Thirdly, the perfume is definitely legit.

Here are some pics as proof. very trustworthy website with good price.

Product Quality
Shipping
Return Claim MadeNo
Date PurchasedMarch 2022
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Useless

published

Very dissatisfied, no service, difficult to deal with, hopeless at e commerce, useless. Seek product elsewhere.

Tania

Tania

  • 2 reviews
  • 3 likes

DECEITFUL.....NOT AUSTRALIAN

published
Leah

LeahSydney, NSW

  • 3 reviews

Fake perfume and not an Aussie business!

published

Appalling! I received my goods with an open mind, opened the bottle, sprayed, then needed a shower as I smelt like petrol.
Secondly my package had arrived from Istanbul!
Trying to arrange a refund was a nightmare, so I got my bank involved and they sorted it all out.
Stay well away from this site unless you have funds to burn.

hongs121

hongs121AU

  • 14 reviews

Fake Company pretending to be Australian

published

Purchased some perfume to discover that the web site is a dodgy business that doesn't ship items from Australia but from the usa instead with long delivery times. However after waiting for sometime I thought id investigate it. What I discovered their Australian address is a empty building in Richmond vic. I requested my order to be cancelled and had my bank organise a refund. Please do not purchase from this company as you will end up waiting forever for your products which I don't believe the product is even shipped.

High Score King

High Score KingBrisbane

  • 5 reviews

Stay away from these clowns

published
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Fake and long delivery

published

Ordered Rocawear X9 for Xmas presents. Allowed a month for delivery but took over 2 months to arrive, so missed Xmas.
In a way, I'm glad now as the product is fake. There is no way it's genuine. A very faint hint of a similar fragrance that lasts 30 minutes before fading.
Companies like this should be banned !!

No customer service - no reply to contact made and no product received

published

I ordered one of my favourite perfume sets over 10 days ago. My money was taken on the day, and since then, I have had no contact from Galaxy. I have sent 3 emails, and left comments via email and on my beauty bucks accounts, requesting an ETA on my good, requesting them to make contact with me, all to no avail.

I highly recommend you do not use this merchant.

KellieL

KellieLSydney

  • 25 reviews

Terrible company with misleading website

published

Galaxy Perfume was one of the few perfume sites that stocked a discontinued perfume I was after.

They have an Australian website so I thought I’d give them a go, the website is clearly deceptive as they are not based in Australia.

The perfume took three weeks to get to me and I am sure it is either a fake or very very old stock, it does not smell anything like the one I wanted.

Buyer beware - never a truer word said.

Jack

JackMelbourne

Australia Beware

published

Very disappointed

published

I was in a hurry to buy some perfume for my wife's birthday, so thought that if I ordered from galaxyperfume.com.au, who claim to be in Melbourne, I would receive the order within the same state within ten days. Wrong! I waited four weeks for the order to arrive and missed my wife's birthday by two and a half weeks. The order was supposedly shipped from the USA but actually arrived from Tonga. Galaxyperfume.com.au did not even respond to my email to them. They also do not appear to have an ABN.

I have been shopping online for nearly twenty years and have never received such poor service. I will never use them again.

Terrible website - avoid!!

published

I should have known the price of the perfume I ordered was too good to be true. Wish I had read these reviews first! Many weeks after I placed an order (for an important birthday present I might add), I e-mailed asking where the item was. Their curt response was that "there was a problem with my credit card" and so they had cancelled the order. Total nonsense, as the card is valid and has nothing owed on it, and works everywhere else. So they cancelled without bothering to tell me, the customer. Hugely disappointed with the whole experience and especially with their total lack of communication or courtesy. Never mind an apology for the ruined gift. I'd say avoid these people.

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Nick

NickLondon

  • Verified customer

Shady website - Stay Away!

published

Please don't order from these guys. It's a drop shipping business that takes AGES to deliver - if it does ever get to you. I ordered on the 23rd of October. It is November 23 today and still no delivery. I checked the order tracking and it says order processed in Singapore and Order Shipped from LA. Seems like a shady operation - please don't make the mistake I did.

Unhappy

Unhappysydney

Right Perfume bottle, Wrong Colour and Smell

published

Ordered Valentino Donna eau de Parfum Natural Spray 100ml (coloured pink in photos and real life and previous bottles purchased, this is my 4th) with matching body lotion, this is my 2nd order from Galaxy Perfume and this order the contents of the bottle are BROWN and the smell is different but every other marking on the bottle is identical to my last. Does not make sense!!

As late as you would forget about it

published

This would be my last purchase from this online shop. It takes forever (consider 8 weeks ) to get a freaking perfume, for a price not much cheaper than the retailer shops

Very Happy. Australia

published

I had read so many negative reviews about this company and was a bit reluctant but I went ahead and placed an order. The information they sent me in an email was all correct. I couldn't be more happy with the perfume. It was perfect. Even arrived within the time frame they gave me. All good

Ladislav

LadislavGold Coast

  • 2 reviews
  • Verified customer

Order cancelled without notification, poor communication

published

6 weeks after I placed my order and two e-mails, I was notified that my order was cancelled right after the placement due to "credit card security". In the end, I am happy for this outcome as other reviews suggest the company is selling fake products and I recommend to stay away as far as possible.

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