No customer service, bought $40 000 off the grid system, in one year, faults with inverter, no replies from support.
I thought I was going with a solid company, after spending $40G and installing 3 inverters / battery bank, etc; No customer service, I'm having ongoing weekly faults with on of the slave inverters, no replies from support. Reputation is everything! It's been over 2 months I've been waiting for a reply from their customer service.
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Pray you dont need customer service
2 weeks without power, several phone calls from me to them & I still havent received a single phone call from them, let alone any assistance.
Their customer service isnt bad it simply doesnt exist!!!
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- Verified customer
Giant AGM 140ah battery
Advise for buyers have your battery tested as the ah advertised isnt necessary correct I purchased a 140ah Giant AGM battery but it later turned out too be only 60ah.
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Noel C.Wide Bay-Burnett, QLD
Great
Delivery of my 140 amp battery was spot on,all hooked up and showing great storridge capacity,only new yet so I will review in six months,but looking good.thanks team for the great advice and service.
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Giant Power 130AH Gel Battery
Very happy with my Giant Power 130AH Gel Battery. It's 12 months old now and still going strong. I have no hestitation running my 40lb transom mount electric motor for several days before I recharge it. Great price and prompt delivery.
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Sally ColebornSouth East Queensland, QLD
No Support
After having a brand new camper built to our specifications in November 2015, we thought we would had made a sound investment. Our camper was fitted with a Giant Power IPS800 power unit, which on a recent trip started producing an error code when plugged into 240 supply. After many phone calls to Giant and leaving messages with the promise of a return call that never eventuates, I was told by the receptionist that as the unit was not purchased directly from them they cannot help me and cannot supply me with a copy of the manual. Seriously you are the manufacturer and you don’t support your own product? Will be removing this unit and replacing with a Redarc unit.
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Great product, awesome service!
Purchased a Giant 130ah deep cycle battery 2 years ago and am super impressed with it. Came at a great price with free super fast shipping. Awesome to deal with!
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BaronGreater Melbourne (Metropolitan), VIC
- 2 reviews
Guant Power products are very well made and are great to use.
I have brought a number of products from Giant and have not had any problems great company to deal with.
I purchase my products online delivery is fast and efficient.
I have two AGM batteries in my caravan both purchased from Giant Power and both batteries work faultlessly.
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Ted
- 2 reviews
All round great
We were very impressed with the friendly helpful staff and prompt efficient delivery of 3 Giant Batteries to a delivery address nominated whilst travelling. The Batteries more than met our expectations and so purchased another Giant battery with the same prompt delivery to our home. Have already recommended your product and business to our friends.
Thanks Giant Power.
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OccyDunlop 2615, ACT
I brought the 140A/H Giant Battery and was very pleased with the customer service and delivery time.
Great 140A/H Battery this is now the second one I have brought in the last 6 months. The seller and battery come highly recommended. I will continue to recommend Giant Batteries to my mates.
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SteveMid North Coast, NSW
- 3 reviews
great product giant power yet again another 7 day camping trip
giant 140 amh deep cycle . Well another 7 day camping trip, no problem running my 80l fridge at minus 4 degrees, 12v tv, led light bars, c pap machine. fantastic
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Equipment and Service
I have purchased a couple of batteries, Delivery has been fast and service very good. One battery was delivered with a crack in the bottom it was damaged in transit, I contacted Giant and they replaced it, with no problems I have had no further trouble with the batteries. I told one of friends about Giant Batteries and he purchased one last week he was happy with the service.
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Tino PMetropolitan Adelaide, SA
Excellent replacement
Ordered 130AH Deep cycle battery to replace my flat battery for my caravan,
Perfect replacement, very happy with the service and communication from Aussie batteries, highly recommended and reliable for future purchases
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PEZZO
- 2 reviews
Great service, great battery’s
Just bought my second battery, can’t fault them, delivered on time as promised. No hassle off grid camping for years to come. Couldn’t be happier. Thanks guys, I’ll be back.
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LucNortheast, VIC
Great product
I purchased 2 140amp hr giant batteries for our Motorhome, a great product at a really good price, order was processed promptly and delivered to rural Victoria within 3 days
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JohnWide Bay-Burnett, QLD
- 2 reviews
- 2 likes
All the power I need now
Purchased 2 more giant 300 amp batteries before Easter now that gives me 1200amp hours of battery power. Now this runs 2 fridges 1 freezer and 2 tvs of an inverter . Could not buy a 300 amp battery anywhere for the price I got it from here.
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GlennSydney Surrounds, NSW
Great battery. Great service.
Awesome battery. Running a 75ltr fridge, camp lights and battery charging not a problem at all. Great after sales service. Not the first purchase and definitely not the last. Cheers
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" Yowie "Hunter Region, NSW
- 3 reviews
Batteries that are on the go allways
Now after 6 years our 2x280 AH Giant Batteries have not once let us down running 24v x400 w solar system in motorhome (Bus) we have traveled thousands of Ks around OZ free camping. Have now installed 160 ah 1x200 x12v Solar Panel using Aussie Batteries units on friend's van's they are over the moon. So what are ya waiting for. The service and supply time was great. Thank's Aussie we will be back.
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KrisSouth East Queensland, QLD
- 4 reviews
What a great product
What a great product, l would highly recommend this product and performance of the batteries has been great. Keep up with the best batteries on the market for performance and price
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RogerSouth East Queensland, QLD
- 4 reviews
Great product
Great backup battery. Saved me hours of charging and having to sit around for my solar panel to charge my main battery. Thanks to Giant batteries for making one which can also be used as as cracking battery in emergencies. Love it and will get another.
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Questions & Answers
idrisasked
What is the maxiumum current a single GIANT 140 amp hour battery can draw. I have four of these in parrallel. At times not very often I have been drawing 200 amps for about 20 mins at a time, ie about 50 amps each is this too much.
No answers
B Emenyasked
What is the voltage one should put into a 140 ah battery to achieve maximum capacity
1 answer
I hope this helps you out with charging time and rates :)
https://batteryuniversity.com/learn/article/what_is_the_c_rate. https://www.centurybatteries.com.au/content/documents/battery-talk/issue-2-battery-talk-battery-charging.pdf
Marty D.asked
The Giant 120AH battery is listed on their site as being 27kg, and the 140AH AGM battery is 32kg.
The site also states "with the increase in manufacturing technology, and substantial variances in products available in the market - including lead purity, density, footprint and lifespan - the weight is no longer a relevant metric to reflect a battery's capabilities".
I understand that traditional, a rule of thumb to determine if you were getting what you paid for was to use .3kg x Amps of AGM battery ( e.g. .3 x 120A = 36kgs).
Are there any battery experts on here that can confirm that a 140AH AGM battery could actually be 32kgs, and that customers are actually getting what they pay for?
1 answer
Yes, AGM batteries are still 0.3 kg per Amp. Nothing has changed except the over stating of battery capacities by retailers
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