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NSW, Sydney, VIC, Melbourne, QLD, BrisbaneReviewer Photos & Videos
JuLeSSydney
- NSW, Sydney
- Verified customer
Worst Customer Service I’ve Ever Had… And had an 18 ½ week lead time.
Worst Customer Service I’ve Ever Had…
And had an 18 ½ week lead time. Yes, that right. Not a typo. 18 ½ weeks.
Ordered my Black Series Delta from Black Series Sydney on 13 Feb 2018
I was told in writing that I would be able to pick it up 3½ weeks later.
2 days before pick up I hadn’t heard from them so I followed up, only to be told there was a 1 week delay. I had planned to go away with it that weekend. That ruined my plans.
...Read more
23rd & 25th April, after not hearing from them for almost 7 weeks, I followed up and threatened with Fair trading, Facebook, 2GB and current affair after they had ignored me a couple times in between. Finally got a response back. A phone call saying “sorry we were at a show and couldn’t respond” 4 ½ weeks later on 28 May I finally went to collect the trailer only to find that the boat rack was warped, there were scratches and dents on the sides of the trailer, and the key for the water tank was bent I refused delivery and told them they better fix it all up before I accept it. I was told it would be done by the Friday 3 ½ weeks later I had not heard from them. Had to follow up again. On 22 June 2018, 18 ½ weeks after I ordered the trailer, I finally had it. And you thought that was the end of it ... I tried to open it up that first weekend. Had a few issues. Tried to watch some videos but just couldn’t work it out myself. I called Black Series Sydney and asked for some assistance. They told me to watch videos online and work it out myself. I emailed them after and said I needed more help. They said I could come in and they would walk me through it. I went in and [name removed] helped me. He took one look at the trailer and then looked at me and told me I was dumb and lazy and that he was tired of helping useless people that couldn’t work out how to do it themselves. And that he hated people who didn’t even try. Thanks, [name removed]. Thanks, Black Series Sydney Team. Thanks for making this the worst customer service experience of my life. Thanks for ruining the purchase of my first camper trailer. And most of all, thanks so much for asking me to leave a review. So, if you ask me if I would ever buy from Black Series again, the answer is a resounding NO! I am just dreading to find out how they deal with after sales service in relation to warranty claims!
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Sydney
- Verified customer
It is everything I expected and more
It was a very easy process the sales staff were helpful i feel i got a lot for my money and could not be happier
1 comment
Similar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
- Verified customer
Dominator is the one
We have only just taken possession of our new Dominator & the service from Shaquille & Troy at the Rocklea Depot was excellent. They were very helpful with all aspects of setting up and workings of the camper trailer. We feel very confident regarding our first trip away. Many Thanks
Joy & Ian
1 comment
Black S.GIC
Hi Joy and Ian
Thank you for the great review and the kind words for the Brisbane crew. We are delighted to hear that you are happy with your new Black Series High Side Dominator camper trailer and w... Read more
e are hopeful to hear of your many happy camping memories.Similar opinion? Write a review on ieatwords.com.au!
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JimboWHITE ROCK
- NSW, Sydney
- Verified customer
Great camper
We brought a Dominator which was ready on time. Had wrong jockey wheel fitted but was replaced straight away. Great product, easy to set up and use. Would love to be able to open the step door with the camper closed but just means we really have to think about where we store things. Tows really well over rough tracks. Looking forward to next trip to Kimberley area.
1 comment
Black S.GIC
Hi Jimbo
Thank you for your kind review and we are pleased that your issue was dealt with promptly.
Unfortunately, the great design that enables you to set up and use your Dominator very easily entails the gas strut covering the door when closed.... Read more
Similar opinion? Write a review on ieatwords.com.au!
- NSW, Sydney
- Verified customer
Proud to own
Did a lot of research and viewing of different campers before we purchased, decided on forward fold and travelled to Sydney factory to make final inspection on Black Series, liked what we saw and purchased the Dominator on the spot and took it home all in a couple of hours. Value for money no better. Good service and support. Have done over 15,000 kms with no problems a lot on very ordinary roads, sealed well no red dust, bull dust or water entered the van. Tows extremely well. We added a DC-DC charger and separate solar input to the camper, ne...Read more
eds a mattress topper, rear winch unwound on very rough roads at times, door on shelf draw near fridge needs to fold down to avoid having to close all up to get fridge out(need to use both at same time when getting meals- this is my wife's greatest complaint). Overall easy to put up etc, we love it.1 comment
Black S.GIC
Hi Bruce
Thank you for the great review. ... Read more
We at Black Series are always appreciative of such positive feedback. It’s helps us evolve and improve. It is fantastic that you are enjoying the experience of traveling in your Black Series High Side Dominator. Feel free to share all your wonderful camping experiences through Facebook, Instagram or through our website. Happy camping. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
Awesome camp trailer
The store was well set out and very easy to navigate
The staff were very friendly and extremely helpful
The camp trailer has been awesome we have had many great adventures in it and have many more planned
1 comment
Black S.GIC
Hi Dutchy
Thank you for the great rating, everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice.... Read more
Kind Regards The Black Series TeamSimilar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
- Verified customer
Camper for the win
We had Troy as our salesman, we had our camper delivered within the timeframe advised. We had some warranty issues which were rectified under warranty without too much effort. Troy gave us a demo upon collection of the camper. I would like to recommend that they are registered prior to collection to save the hassle of going to a QLD transport office.
1 comment
Black S.GIC
Hi Mary
Thank you for the kind review. The Brisbane crew will be delighted with your comments on their service. Also, we will take your feedback on board and will review it in due time. ... Read more
Hope you create many happy memories with your camper trailer. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
HQ 15 Review
We have the HQ 15 Great set up for 2 of us, love the out door pull out kitchen.
an out side TV aerial would be a good idea. couple of minor issues resolved good back up service.
thanks Aleks,Pete Melb,Jade,Mary and Alex Sydney.
1 comment
Black S.GIC
Hi Beng and Raya
Thank you for the great rating on product review. ... Read more
We at Black Series feel great when we hear that people are enjoying one of our caravans, that’s why we build them. Our products and service are constantly evolving and improving, so suggestions such as yours are greatly appreciated. Please feel free to keep in touch through any social media platforms or just give us a call. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
Rocket RodGreater Melbourne (Metropolitan), VIC
- 2 reviews
- VIC, Melbourne
- Verified customer
Great set up
since buying our Dominator we have travelled to central Qld and back to Melb on a shake down cruise. Have just got back from a 12000K trip up the Birdsville track up to N.T. and across the Savannah way free camping and fishing all the way into Qld then back to Melb via West Qld on as many dirt roads that we could. Easy to set up and take down only damage after this trip was the rear mudflaps both worn out by stones. Very Happy with my purchase.
1 comment
Black S.GIC
Hi Rocket Rod
Thank you for the great review. ... Read more
It is gratifying to all at Black Series that you are enjoying your Dominator camper trailer, it’s why we build them. No doubt you will have many more great experiences and we look forward to you sharing them on all the various social media platforms. Also, if you have any questions please do not hesitate to contact us. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
Find out how GIC Camper Trailers compares to other Caravan & Camper Trailer Shops
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A MaguireHolder
- NSW, Sydney
- Verified customer
We love out Black Series HQ17 Caravan
8 years ago we purchased a GIC camper trailer that never missed a beat. In July we returned to Sydney to become the proud new owners of the HQ17 Caravan. We're now the king of the road. This beast seriously turns heads and is the perfect set up for the family wishing to hit the dirt tracks. The service from the minute we walked through the door was A1. But most importantly the after care has been worth writing about. You don't just drive out and become a dollar in the bank. Sydney store have been great to deal with post sales and I highly recommend these appropriately priced vans to those not wanting your standard grey nomad white tin box.
1 comment
Black S.GIC
Hi A Maguire
Thank you very much for your great product review. ... Read more
All at Black Series really appreciate reading about positive experiences such as yours and we hope you will have many more great trips in your Black Series HQ17 caravan throughout this great country of ours. We hope that you continue to share your experiences on the various social media platforms and feel free to contact us at any time. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
- NSW, Sydney
- Verified customer
perfect camper
Just got back from our trip up the NSW coast in our new alpha . Plenty of room for our family of 5, storage and sleeping room it worked fantastic very happy with it. Thank you Black Series for your affordable well built trailer that will give us plenty of memorable trips for years to come.
1 comment
Black S.GIC
Hi Brett
Thank you for the great rating, everyone at Black Series takes delight from your happiness with your camper trailer. Please feel free to keep in touch with us on any social media of your choice.... Read more
Kind Regards The Black Series TeamSimilar opinion? Write a review on ieatwords.com.au!
Dick MAU
- 2 reviews
- 2 likes
- VIC, Melbourne
- Verified customer
A Great, Solid Camper
We purchased our new Black Series Dominator in January 2018 and in May took off on a 3 month, 18,000 km trip through Central Australia, Top End, Kimberly's and WA. It performed really well on all sorts of roads, including some really rough and gnarly tracks. It towed well and was very comfortable (after we replaced the mattress with a quality one). I had the bearings checked before we travelled and found that they were well packed with quality grease. Very little dust got into the compartments or the main space, even though we travelled on some...Read more
very dusty roads. Had a couple of equipment failures - the battery charger died on day 3 of the trip, and the front winch brake ceased to function after a couple of months. The company replaced the charger with a new one but were difficult to contact and had to be chased by phone and email to try and arrange delivery. Screws on the entry steps fell out after the first few days and one sheared off. These were easily replaced. The cigarette lighter socket for the fridge became unreliable so I had it replaced with an Anderson plug - much more secure. Some minor design changes around the main doorway would improve the ease of zipper travel, and some smoothing of sharp edges on the stainless steel sink would make for a much better finish. We also replaced the plastic buckles on the bed straps for ones that were much less stiff and easier to unclip. Apart from the relatively small items above, the camper proved to be comfortable, robust and reliable. I look forward to our next trip away with it.1 comment
Black S.GIC
Hi Dick M
Thank you for the positive review and the great feedback on what you found using your Black Series High Side Dominator through your journey. All feed back is taken on board along with resea... Read more
rch and development and the support page on our website so we can build a tough camper trailer that will follow you to any destination in Australia.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Melbourne
- Verified customer
Love our camper trailer
We love our camper great with grand kids have just had our 1st adventure exploring great ocean road, easy to erect and pull down, great towing behind vehicle
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Andrew
- 2 reviews
- VIC, Melbourne
- Verified customer
Great Camper Trailer, Great Service
After researching the Forward Fold Camper trailer market for over 12 months we bought our first GIC lack Series Dominator in 2016 and travelled with it to Far North Queensland in 2017. Two weeks in to our 6 week trek we had a slight mishap and rolled our poor camper trailer. After a bit of tricky manoeuvring and with the help of fellow travellers, we were able to set it back on its wheels and continued on our Journey albeit a little worse for wear. Thankfully most of the damage was cosmetic, the top was badly dented and scratched and we had...Read more
to modify one of the storage doors to access its contents. To say I was impressed with the way the trailer handled itself during this situation and that there was no major structural damage afterwards is an understatement. We had no further issues during our trip. When we returned home we started the process of an insurance claim and decided that if the camper was to be written off we would not hesitate in purchasing another Dominator. In the two times that we have dealt with the staff at the Melbourne office we could not fault their service, we found them to be friendly, helpful and honest. If you are looking to purchase a camper trailer in the near future I can not recommend the staff at GIC and the product highly enough.1 comment
Black S.GIC
Hi Andrew
Thank you for writing a great review. Since your second pickup of the Black Series High Side Dominator camper trailer, I hope you don’t mind as I have told your story to many customers that have visited our showroom. ... Read more
As you have witnessed we are constantly improving our products utilising Research & Development and customer’s feedback. Please feel free to keep in touch with any exciting journeys through any social media platform of your choice. Kind appreciation Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
scobesBrisbane
- QLD, Brisbane
- Verified customer
Great experiences with New Dominator
We have recently purchased and traveled over 12,000km in 7 weeks with our Dominator Camper trailer. All went to plan and not one hitch, from purchase to delivery and across Australia and the Gibb River road. We had timed our set up time from when we pulled into the camp site, to have bed made and sitting drinking our first "happy hour" drink in 12 minutes... Talked to many other camper trailers owners along the way and now in the process of adding little features to augment the camper trailer experiences... Next trip to the Cape is being planne...Read more
d along with others, Frazer Island etc. I would highly recommend the camper trailer from GIC, seeing as we did many Black Series along the way and discussing with their owners their delights and journey experiences. Great job!!!1 comment
Black S.GIC
Hi Scobes,
Many thanks for that great review!... Read more
That’s the “happy camper” story that we love to see and hear, long may it continue. We at Black Series are always striving to provide the best product we can backed by the best service and this type of feedback gives us great confidence that we’re on the right track. We’re still improving!! We look forward to seeing your adventures on Facebook and any other social media platforms you may use and remember that we’re only a phone call away if you need anything. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
Find out how GIC Camper Trailers compares to other Caravan & Camper Trailer Shops
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AshBellPort Macquarie
- NSW, Sydney
- Verified customer
Dominator Camper Great for the Whole Family
Black Series Sydney were great to deal with right from the start, from initial enquiries to obtaining finance and then picking up our trailer, the team they were helpful, quick to respond, and they knew their products inside and out, any questions we had they the right information. The Dominator camper itself is great for our family or four, so easy to set up and pack down, its comfortable and design is well thought out. The kitchen having water and gas plumbed in is a life saver off the grid. The only one modification we made was a mattress to...Read more
pper as the bed is quite firm for us. And the only small recommendation would be to move the rear winch to assist with closing, apart from that, we are so happy with it, for the money you pay we would absolutely recommend.1 comment
Black S.GIC
Hi AshBell
Thank you for the kind words and the great review. We are so happy that the Black Series High Side Dominator is the right product for you and your family. ... Read more
It's pleasing to hear that you have been looked after at every stage of your purchase. Black Series are constantly striving for service improvements, so we can see happy customers, like you, enjoying their camping. Please feel free to share your happy experiences with us on any social media platform/s of your choice. Kind Regards Aleks GIC Black SeriesSimilar opinion? Write a review on ieatwords.com.au!
Al CampbellMelbourne
- 2 reviews
- VIC, Melbourne
- Verified customer
Best Decision Ever
After years of tents, we were tossing up whether to get a caravan or trailer. After a couple of months of research we decided on a trailer as it has the ability to go where a lot of caravans can't. Checked a number of companies and ended up at GIC Campbellfield. We decided on the Dominator and haven’t looked back. We have had no issues with it and the quality is excellent. Alex went out of his way to advise and help during the purchase process and all I can say is the whole process was a fantastic experience. If you want a quality product where the service is second to none then I cannot recommend GIC Campbellfield more highly. Fantastic service, Fantastic people.
1 comment
Black S.GIC
Hi Al Campbell
Thank you so much for your kind words and great review. It was our pleasure meeting you and having you as a customer. Black Series would welcome you back anytime for any future needs or... Read more
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AngieMyrniong
- VIC, Melbourne
- Verified customer
Great camper best decision buying a patron
Started with swag to tent to soft floor camper then decided to upgrade loved the look of the Patron. Went to gic Campbellfield had a look around we were very happy placed an order camper came with no problems no delays! Done a fair few trips absolutely love it kids love it.. Been back to gic for a part which we had no problems getting they were great!! Would highly recommend a black series..
1 comment
Black S.GIC
Hi Angie
Thank you for the great review and the 5-star rating. We are pleased to see that you are happy with your purchase and please feel free to share all your camping experiences with us through any social media of your choice.
Kind regards... Read more
Similar opinion? Write a review on ieatwords.com.au!
EYES ARE WATCHINGSale
- 3 reviews
- 1 like
- NSW, Sydney
- Verified customer
Helped with our issues.
We bought a Alpha camper from black series,
We had a few issues with our camper and black series where very helpful in addressing the problems, they even chucked in a few extra items,
We where more then happy with the outcome,
Thanks Jade and Alex for helping us,
I recommend everyone who has a problem or issue please contact these guys, they will be more then happy to rectify you problems.
Thanks for helping us guys.
Marco & Joanne
Similar opinion? Write a review on ieatwords.com.au!
- QLD, Brisbane
- Verified customer
HQ17- love it!
We picked up our HQ17 a few months ago, we purchased it based on the layout for our family and with a budget in mind. We have just finished an 8500km trip through SA, NT and western Qld. The van was great. We had a couple of little issues with it in the road I patched up, and have since logged warranty jobs for. GIC have been most helpful in resolving these for us. The team also took time to listen to a couple of things that can be improved, and genuinely took an interest in what I thought could be better. We love our van, and are happy with the overall finish and very happy with how it tows. It is heavy, but we knew that when we bought it, and in turn we are conscious of how we load the van.
1 comment
Black S.GIC
Hi Justin
Thank you for the fantastic feedback.
It is great that you and your family are using and enjoying your Black Series HQ17 Caravan. ... Read more
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Questions & Answers
Emma S.asked
Where can you source new brakes inc drums for the black series camper trailers? We have a Dominator and are struggling to find new brakes
3 answers
For some reason I keep getting asked stupid questions by product review who should be directing questions to GIC
Did that come to you? Sorry not too sure why
Black S.GIC
Hi Emma
You can purchase them from us directly at our Sydney Branch or you can purchase them online at
https://www.huntsmanproducts.com.au/collections/trailer-parts
They are 12'' inch.
Damien D.asked
Where can I source a replacement cover for my 2010 GIC "Camper", 12 ft tent?
Cheers
1 answer
Black S.GIC
Hi Damie
We sell the 12ft tent covers, original GIC Black Series Tent covers are $650
Shane O.asked
Hi, I have a GIC Black Series Dominator and the other day when deploying the foward fold tent the canvas caught on the tightening lug on the internal u shaped support pole as the metal top was lowering.When I saw it I stopped but too late.
The u shaped extending section bent on the left side so I need a replacement. I rang GIC brisbane where I purchased the trailer 12 months ago but no help, they did not seem to understand what I was explaining and said they could not help.
Surely replacements are available. I need someone to show they will honor their promise of after sales support, or is that just a lie, any suggestions would be appreciated.
thanks, Shane.
No answers
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Black S.GIC
Hi Mick
Thank you for the great review, we at Black Series greatly appreciate it.... Read more
We hope that good feeling from your purchasing experience continues on for years and years. Happy camping. Kind Regards Aleks GIC Black Series