Worst insurance company to deal with don’t believe anything they say. They just past you on to one department and tell what you want to hear then pass you on again.
This has taken 8 weeks and still not resolved, the worst thing is I’m not at fault driver I should have gone with the 3rd party insurance company they told me it’s easier to go with them, what a load of crap 3 different complaint departments without been resolved
They are great at apologies and blaming other departments, always read the fine print no wonder they have so many bad reviews

Called to talk about the renewal of my car insurance policy, where my premium increased while the vehicle value decreased with no claims done. Consultant arrogant and condescending, just brushed me off. I advised that with that kind of service I will not be renewing. They did not care in the least. Haven't even tried to work out a better offer. Will never return to GIO.

I called to change my mailing address for my car insurance, the lady on the phone backdated it as far as she could and adadvised i can email a copy of proof of settlement to have it backdated further. This is 7 months worth so very significant. I appreciate it and easy to deal with. Thank you!

When I purchased the policy I bought the platinum cover for a prestige vehicle and was told I had choice of repairer.
My husband has just had a bad smash and we wanted it towed to our repairer.
GIO now says no way this actually means THEY get to choose the repairer!
How can it be listed as benefit to us if this is the case?!
Of course the fine print supports what they say but this is straight out misrepresentation I intend to complain to the Ombudsman.

Policy has increased by $10 per month with no explanation,I am assuming its over a claim from last year but not 100% on this.I have been with GIO for 16 years and have found them to be efficient and have they gone beyond with insuring my claim went thru.

Our insurance increased by 28% from last years to this years. After calling them they had no explanation and where happy for us to leave. From $1600 per year to $2000 per year. We made no claims. How do they justify that?

Renewal stated "change on last year (plus) 18.5%". Rang GIO who stated that previous 2 year I'd been given a discount so this years renewal must be increased. The price was then dropped by $38. Is this anyway to treat an existing customer? Will not use GIO again.

I called the GIO roadside assistance to get my car’s battery checked and get it replaced. Apparently you have to be stranded in middle of nowhere to get them to come and “help” you.
They won’t give you a price as how much a better would cost etc. Not helpful

I took out my car insurance with GIO as it gave me the choice of my smash repairer. Having made a claim GIO now tells me it will take a month for one of their assessors to review the quote. The then say if I take it to their smash repairer 40km from where I live that they can fix it quicker, their process is to make it difficult for the customer too use their own smash repairer as per the policy conditions. People watch out as they will delay the process and still ask for the excess paid up front even though they haven't approved the fixing of the car.

The car incident was handling by GIO and the person who handled my case called me and very rude on the phone. They even make a false assumption to told me that if I cannot prove it wasn't my fault, then it was my fault in the car incident. This actually makes no sense as everything in legal should have evidence to prove not the other way.

Put unleaded into diesel car by mistake, was an "accident", guess what, 2 weeks till they told me not covered,
same thing happened to me last year with Landcruiser, RACV paid for repairs no questions asked.
Do not use this insurance company, I should have read all the reviews before signing up for full comprehensive cover.

I have been involved in a serious pile up involving 4 car and a truck, my car has been written off and I don't know which car hit me. I supplied the insurance company with the Police Report number, as the Police wouldn't give me any other details. Now the insurance is charging me $650.00 excess although the accident wasn't clearly my fault. Absolutely disgusting, I have been with them for years, but after this, I'll be looking elsewhere.

Arturo Beltrami

One of the cheaper insurances on the market for p platers and very easy to set up. I haven't lodged a claim yet however been with them for 2 years.

My son had two accidents in the past and both times he was at fault. The first accident the car was repaired quickly and i got to choose my own repairer. The second time the car was a write off, i got paid out quickly and the process was smooth. Happy with the outcome.

I am currently insured with NRMA and i had an appauling experience with them due to the hail storm. So i am definitely not renewing with NRMA and i will be coming back to GIO.

I have been with gio over 1 year for comprehensive car insurance and house insurance and content . Once you make a claim that's when you they start giving you hard time.

My car was written off due to a storm in November, I was paid out within 14 days of putting my claim in. They offered me a discount on my next insurance and kept me informed through the process. 3 cars were written by the same tree and mine was the first to be settled. I have insured through them again.

Please do not take the insurance with this company, they won't repair your car and just try to say that the damage is not related to the accident by creating some reports. Moreover, you will have to go through the mental trauma because of their worst service.
It is just a Fraud insurance company, also frustrate you, mentally, financially.
Go with any other company but not GIO
Take the decision wisely and go with some other company. The worst and the pathetic service ever received, never existed support