Have been with GIO for 3 years. Lady drive into my rear causing significant damage that wasnt very visible from the outside. Person who hit me didnt answer calls, so i left all the info of the driver with GIO to chase up. I didnt have to pay an access. I made a NO Fault Claim. I chose my own repairer, claim was processed with ease. Then my repairer found more damage and GIO approved further repairs without any issues. Was also given a hire car for the 6 weeks that i had no car.
Fantastic service. Thank you GIO

I recently had reason to deal with GIO and their help and service has been excellent in every way. Very happy.
Much easier to deal with than RACV.

I've been dealing with GIO for many years now and they have been a pleasure. Super easy to understand, up front about all conditions and didn't waste my time with extra steps and paperwork for "proof". Thought I would try Budget Direct...cancelled this policy and went straight back to GIO!

If you call and press on the options to buy a policy they will connect you to a customer service immediately, but when you call for the claim or cancelling it will take a long time.
I paid for my insurance $231 a month, after 4 days of the payment I sold my car and asked to be refunded, they only paid me $150 back...rip off, took $81 for 4 days in the name of government charges and other fees.

If someone hits your car and takes off but you can provide rego, make, model and have video footage...you still have to pay excess. Disgraceful. Police advised that GIO can chase up owner of vehicle but they refuse to do so. Why do I have insurance again..????

Just went to renew my CTP had a price of $625.03 lady came back with $685.76 asked the question oh that’s how much it is.

The worst. The absolute worst.
My car was not at fault. The at fault drivers insurance company was GIO who offered their repairer to fix my car.
I dropped my car into their repairer. It was returned to me but had not had the repairs completed. They only completed the most obvious rear bumper repair (they went with the cheapest option possible). I am now having to return my car to their repairer again. My two emails to GIO went unanswered. The GIO consultant was most unhelpful.
If i want a hire car whilst my repairs are being completed, i will need to sit on the phone on hold for another 10 minutes.
Do not use GIO or their repairers, especially if you are not at fault.

Worst experience ever. I was with GIO for a few months and some one drove into my car when it was parked. It took months to process the claim and finally over the repairs were done, they refused to pay the repairer the invoice money so i had no rental car (which was part of the policy and they refused to extend it) and my car was also not released. I am currently with out any car.

Had been with gio for over 13 years. But had a bloke smash into the rear of my car and rode it off. My claim was rejected because the other driver had insurance on my 3rd party claim. Never get this type of insurance. I would have thought gio would have helped me out after being along time customer and paid claim and took it up with his insurer but no no help at all.

My car was stolen it and it took almost 4 months for GIO to pay out my claim, i spent over $5,000 for car hire waiting for my claim to processed. Someone else's DNA was found in my stolen car but GIO would still not pay out my claim, after lodging a formal complaint finally it was paid out 4 days later... I had insurance to protect myself against something like this, they failed BIG TIME.

Have had car insurance with Gio for more than 20 years. Gio deemed the car a write off without the owner discussing the repercussions
it was uneconomical to fix by a few hundred dollars for Gio only. One quote only their preferred repairer and then an assessor guesses what the mechanical repairs will be and sends paperwork to WORV within a day. By law it’s 7 days. They took their time to assess the car one week to get towed another week to see the car . But a day to get the form to WORV. A car is not their property . We get an independent quote and the car comes in at $1200 less than the car is valued at . But it’s already at WORV. A small accident and an 8 week battle with Gio and still have no car.

When my car was stolen and then found by the police absolutely trashed GIO took excellent care of it. They took it to the most excellent crash repair, who fixed up the car so beautifully, the paint work was higher quality than at purchase. I had a good quality replace ment car for the whole 3 month period that it took. There were a few issues, it took ages for if to be assessed and I had to keep on calling them to extend my release every two weeks a few days before the next dead line was up so that i didn't have to take the car up to be renewed, this part was a hassle, and having to retell my hole saga, and deal with some less than helpful phone staff every 2 weeks was a pain, and not very professional.

Avoid at all costs. The most unprofessional company I've ever had the 'privilege' of dealing with. Their customer service representative literally yelled at me on the phone when I tried to use a service I've been paying for, years on end. Unbelievable. Stick with credible, professional and competent insurance companies like the NRMA.