Bad customer service. You’ll get no support or guidance with a claim. They prefer I use their preferred partner repairer and not the one I chose. And because I did, the repair was delayed too long.

0 stars at best,
I had my motorcycle repaired and the repairer caused rust in the tank and GIO wont cover it. Having them return a phone call is just as painful, Off to the ombudsman we go. This is typical of GIO getting out of a claim.

Stafff need training,,, New policy .. The youmg lady on the phone took my details..(she was very pleasant)..The quote was mid range.. Not the cheapest but my no means the most expensive ..Was within the ball park..Signed up .. Paid my premium.. .Got a letter about my policy..So I rang and asked the questions ..Was shocked to learn my details weren't typed in corrrectly.. Concered if there was an accicent - would I be covered....The last young lady I spoke to was very blase'.. Suddenly I owe $67 more on my policy.. i dont mind playing by the rules.. just tell me the rules before I start to play.. Hard to reccommend GIO ...

Got into a accident claim my insurance gave them all the information they asked for they told me it’s right off and then after 2 months they said sorry we can’t pay you out got my car back,
Gave them my car on four wheel got it back on two
Exhaust was in place now on the floor

This the worst company ever they screwed me with my car i gave it to them with 4 wheels and with a normal axle and they gave it back to me with 2 wheels and a broken axle and with my exhaust that's on the floor and they told me its a state ride off and they didn't pay me out damn this company no one go with them.
They're screwed

I got accident cause by someone using GIO insurance and I have to call them first to get my car pick up from towing company to smash repair. Waiting 1 week for nothing. Then my car get write off, GIO asked me to send Rego paper and bank detail to their email. After couple days tried to call them to follow up, they just take action "ah we are going to send your email to different team" so couple days for nothing again. I don't how they get good review...have to call them first to get the action. Be careful

Terrible insurance company. Will not pay out on claims until they have delayed as much as possible and reduced amount. Stay away from them especially landlord cover. AAMI and GIO are the same company

Trying to claim on my platinum service (repairer of your choice) is a joke. I have been to 3 mercedes preferred repairs for quotes and gio rep statement "we run the business " says it all. If you don't take it to a repairer of my(gio) choice then we are only going to give you a cash settlement of half or less than half of my quotes.
NOT HAPPY

We found that GIO was a good cheap option initially, but over time their prices have crept up.

Unfortunately, we have had it hard to get information on the claim we made, so we are struggling with getting quotes from other insurers.

2 years after accident still not resolved why when I pay my excess I receive court documents, why when you are customer for 20 years you make your first claim and they do not cover you. I am poor, I am stressed and disabled why?

I was given blatantly wrong information and the woman on the phone had a serious attitide problem. Almost like she was sitting on a ten foot pole. I purchased a car with an existing GIO CTP Greenslip (nsw) and they sent me forms asking for info and she then advised me that i cant renew my rego early unless i buy a greenslip from them.(ive already bought one with the NRMA) In nsw car rego can be renewed 3 months early.
Will never be going to GIO for anything. Ive had better customer service from the 中文 call centres at telstra

About 4 years ago we had a person pull out from the left and hit us on our left-front quarter.
Making a claim was a simple process. The assistant helped us to lodge it, the requirements were straightforward and easily obtained, and the claim was approved within a few days. We obtained a single quote that was accepted as reasonable, even though GIO didn't have this repairer on their list of preferred suppliers. In all, a fairly painless process (apart from the originating prang).

Our only issue at the moment is that we are looking at switching to a new car, and their quote is rather pricey compared to others. Is the extra cost worth the low hassle of a claim?

Gio/Suncorp appear to be the worst insurance company on the market, I received nothing but the worst and incompetent service you could imagine. unfortunately I was not aware of their incompetence until I had to make a claim. If you are currently insured with Gio/Suncorp do yourself a favor cancel and get insured with a proper company.

Happy with the service I received on comprehensive car insurance. Saved over $200 then NRMA whom I've been a customer with for over 8 years, NRMA refused to price match so I converted to GIO and couldn't be happier so far. I also have a lower excess and car in insured at a greater agreed value.

Worst company to be with. Had 2 cars with rsa and my house insurance with gio.
Never made a claim.
Got stuck in jindabyne and had to find my own road side assistance as my insurance or rsa wernt helpful.
Got my car back home and they refused to tow my car 18km to my machanic.(they had towed it there before)
Stating it was out of kind gesture! Ezcept for this time!
Cancelled contract with them the minute they tried to come up with excuses. So hopeless wasted my time and money on an insurer who wont have my back

I never had an accident in my life but my car was hit by a kangooroo last year. They are asking me now to pay 30% more per year because they cannot claim it to the roo and someone has to pay the repairs they did! Thank God I have taken the comprehensive insurance and I'm paying for more than the market value!! I am wondering what it would be if I was in an accident at fault!!!!! Absolute NO respect for their longtime customers.

Most disappointing company that treats their loyal customers like crap. Was a customer for 5-6 years never made a claim for anything ctp or comprehensive insurance only to be slammed with constant increases in premiums.. most disappointing and when called to discuss it i was told too bad that’s the price.. you will loose all your customers like this terrible service.