GIO Car Insurance (page 5 of 10)

The car incident was handling by GIO and the person who handled my case called me and very rude on the phone. They even make a false assumption to told me that if I cannot prove it wasn't my fault, then it was my fault in the car incident. This actually makes no sense as everything in legal should have evidence to prove not the other way.

Put unleaded into diesel car by mistake, was an "accident", guess what, 2 weeks till they told me not covered,
same thing happened to me last year with Landcruiser, RACV paid for repairs no questions asked.
Do not use this insurance company, I should have read all the reviews before signing up for full comprehensive cover.

I have been involved in a serious pile up involving 4 car and a truck, my car has been written off and I don't know which car hit me. I supplied the insurance company with the Police Report number, as the Police wouldn't give me any other details. Now the insurance is charging me $650.00 excess although the accident wasn't clearly my fault. Absolutely disgusting, I have been with them for years, but after this, I'll be looking elsewhere.

Arturo Beltrami

One of the cheaper insurances on the market for p platers and very easy to set up. I haven't lodged a claim yet however been with them for 2 years.

Got in a car accident that was my fault. Called GIO made a claim and they got me into their repairer pretty fast I took my car in the following week. I got told because my car is drivable and parts can come in very quickly it will take 4 business days so I can have my car by the weekend.
The next day I get a call my car is being taken to another repairer and I will get an update within 24 hours. Never got a call from anyone instead I have been chasing GIO up every second day and getting different responses and different answers from everyone. ...

I’ve had all my insurances with this mob for years,had my harley stolen on the start of the month of January,reported to police,have a complaint number all details and excess payment made to insurance company.Received a call from gio investigator telling me I have to supply bank statements for two months,telephone records for period before n after theft,five year driving record,purchase documents of the bike,pictures of bike and the key to the bike and anything else they need and still they are taking payments out for the bike even though I hav...

My son had two accidents in the past and both times he was at fault. The first accident the car was repaired quickly and i got to choose my own repairer. The second time the car was a write off, i got paid out quickly and the process was smooth. Happy with the outcome.

I am currently insured with NRMA and i had an appauling experience with them due to the hail storm. So i am definitely not renewing with NRMA and i will be coming back to GIO.

I have been with gio over 1 year for comprehensive car insurance and house insurance and content . Once you make a claim that's when you they start giving you hard time.

My car was written off due to a storm in November, I was paid out within 14 days of putting my claim in. They offered me a discount on my next insurance and kept me informed through the process. 3 cars were written by the same tree and mine was the first to be settled. I have insured through them again.

Please do not take the insurance with this company, they won't repair your car and just try to say that the damage is not related to the accident by creating some reports. Moreover, you will have to go through the mental trauma because of their worst service.
It is just a Fraud insurance company, also frustrate you, mentally, financially.
Go with any other company but not GIO
Take the decision wisely and go with some other company. The worst and the pathetic service ever received, never existed support

Have been with GIO for 3 years. Lady drive into my rear causing significant damage that wasnt very visible from the outside. Person who hit me didnt answer calls, so i left all the info of the driver with GIO to chase up. I didnt have to pay an access. I made a NO Fault Claim. I chose my own repairer, claim was processed with ease. Then my repairer found more damage and GIO approved further repairs without any issues. Was also given a hire car for the 6 weeks that i had no car.
Fantastic service. Thank you GIO

I recently had reason to deal with GIO and their help and service has been excellent in every way. Very happy.
Much easier to deal with than RACV.

I've been dealing with GIO for many years now and they have been a pleasure. Super easy to understand, up front about all conditions and didn't waste my time with extra steps and paperwork for "proof". Thought I would try Budget Direct...cancelled this policy and went straight back to GIO!

Our business car with full comprehensive cover was involved in an accident and written off. Even though the other driver was 100% at fault, we now find ourselves thousands of dollars out of pocket. Our premium increased from $2400- to $3400- per year. We were not entitled to a refund on our old policy (we were forced to take out a new policy) a loss of another $1000- we were also gouged with other fees as it was a business car and also not entitled to a refund of our registration. One of the excuses for the $1000- increase to our premium was th...

If you are involved in an accident with a GIO insured driver, and you are not at fault, and you have your own insurance, I STRONGLY recommend you use your own insurance company rather than dealing with GIO. I was rear ended by one of their drivers and foolishly allowed GIO to take over repairs. They claimed the car was a write off and reported it as such to RMS so that I was unable to take the car back to make my own repairs. The market value assessment I received was pitiful. They initially assessed my car as having a market value of $3,7...

If you call and press on the options to buy a policy they will connect you to a customer service immediately, but when you call for the claim or cancelling it will take a long time.
I paid for my insurance $231 a month, after 4 days of the payment I sold my car and asked to be refunded, they only paid me $150 back...rip off, took $81 for 4 days in the name of government charges and other fees.

my claim number is M049814593

Hello this is sagar arora here. As i been getting in touch with this insurance company GIO from last couple of months unfortunately i had an accident and i lodged an a claim through my insurance. but sorry to say the experience i am getting through this company is really very bad. i am strongly disagree with the service. i rang 6 times all the consultant were saying the different words to me and my loving car is been sitting at house since i had an accident which is not bearable for me. They have booked me in ...

If someone hits your car and takes off but you can provide rego, make, model and have video footage...you still have to pay excess. Disgraceful. Police advised that GIO can chase up owner of vehicle but they refuse to do so. Why do I have insurance again..????

Just went to renew my CTP had a price of $625.03 lady came back with $685.76 asked the question oh that’s how much it is.

The worst. The absolute worst.
My car was not at fault. The at fault drivers insurance company was GIO who offered their repairer to fix my car.
I dropped my car into their repairer. It was returned to me but had not had the repairs completed. They only completed the most obvious rear bumper repair (they went with the cheapest option possible). I am now having to return my car to their repairer again. My two emails to GIO went unanswered. The GIO consultant was most unhelpful.
If i want a hire car whilst my repairs are being completed, i will need to sit on the phone on hold for another 10 minutes.
Do not use GIO or their repairers, especially if you are not at fault.

The best decision I made this year was closing my account with this insurance company.
When renewal time comes around they always put up the fees so I checked GIO website to get a quote, the price was not much better, even as a new customer however when I change the address to my neighbour’s house the price decreased substantially, so their system must still recognise that your their current customer hence why price does not decrease by much when entering your address. You would think that GIO would try doing everything to keep their loyal cu...

Worst experience ever. I was with GIO for a few months and some one drove into my car when it was parked. It took months to process the claim and finally over the repairs were done, they refused to pay the repairer the invoice money so i had no rental car (which was part of the policy and they refused to extend it) and my car was also not released. I am currently with out any car.

Received my quote to renew my CTP green slip with GIO. $40 more expensive than last year. I also received the government rebate of $100 last year. So in fact this quote was $140 more expensive. Furthermore they had also dropped the 'driver at fault' cover! I called to question why so pricey. The usual spin....you have an older car (of course - one year older from last year), your suburb has grown (nope), your demerit points have increased (nope), you have moved (nope) etc. Practically no changes in circumstances the only thing that had changed ...

Had been with gio for over 13 years. But had a bloke smash into the rear of my car and rode it off. My claim was rejected because the other driver had insurance on my 3rd party claim. Never get this type of insurance. I would have thought gio would have helped me out after being along time customer and paid claim and took it up with his insurer but no no help at all.

Update on review done 5 Oct 2015.

In my 5 Oct 2015, thought GIO had a very good CTP policy mainly due to its added Driver At Fault Cover. There was a balance between cost and benefits. When getting a quote recently for a renewal, found out that GIO no longer offer its Driver At Fault Cover. Now only 2 of the 6 CTP providers provide it. Sad to say, I did not use GIO for a new policy and went with NRMA instead. Not only do they still offer its Driver At Fault Cover, the premium was also the cheapest in my case, as I am a NRMA member, Club Care...