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This mattress was great at the start but 18 months down the track it’s caused me I’m nothing but back issues due to its sagging. We have to rotate the mattress every time we change the bed sheets to get a good night sleep. Looking for a new mattress now. But you get what you pay for so spend the money and do it right the first time don’t make my mistake!
Purchased in January 2022 at Evopia for $350.
- 5 reviews
- 1 like
Not as described, not plush at all, Can feel springs when laying on it, sides sag and end has not popped up properly and wire feels bent.. very uncomfortable mattress.
Have only just purchased and requested a refund.
Have another one for my son and it’s brilliant.. 2nd time unlucky.
Purchased in May 2020 at Catch for $299.
Hi Kristy,
Thank you for reaching out to us. I'm sorry to hear that the mattress is not performing its best. ...
Read more May I know if you have let it for 24 hours for full expansion? Sometimes it may takes time for it to be fully expanded and sits in. Some batches may have mattresses that compressed for a longer period, hence the coils or sides may need a longer time to settle in. As you stated you have requested for refund, I believe Catch will process them as soon as they can. I'm glad that your son's mattress is working great. May I know if both of these are the same model? Thank you. Regards, Velerie - Giselle Bedding Team.- 4 reviews
- 7 likes
Item was very comfortable to begin with however after 9 months it started to lose support and shape (sagging), in the hip areas. In spite of rotating the mattress weekly the problem increased to the point where my wife and I can no longer use it due to poor sleep and back pain. We are of average weight so that's not the issue. I note that the the manufacturer has replied to other reviews on this site by recommending the flipping of the mattress along with rotating it regularly. In our case the top latex pad is attached and can not be repositioned to the underside.
Purchased in May 2022.
Hi GaryM,
I'm sorry to hear about your experience on using the mattress. I'm not entirely sure which model are you referring to as we do not have mattress range that contains latex. We only have mattress topper range that has latex. ...
Read more With these feedback, I would recommend you to contact the online seller that you purchased it from if it's our Giselle Bedding mattress and request for a replacement unit as it started to not perform what it should be and our Giselle Bedding mattress has 15 years warranty to cover these sort of unexpected quality issues. Please do not hesitate to contact us if you have any other questions. Please take good care during this critical time. Regards, Velerie - Giselle Bedding Team.Love this mattress, brought it for our share bed and I'm tempted to move in that room. I have just ordered the HYbird mattress . Cannot wait to get it. Best value for money mattresses and comfortable.
Purchased in August 2022 for $400.
Hi Jodie190875,
Thank you for your wonderful 5-star feedback! We're so glad to hear that the mattress that you purchased is working wonderful for your guests/ share bed room....
Read more We hope the hybrid mattress will be the same too! Please do not hesitate to contact us if you have any questions. We appreciate any feedback and will constantly improve on our product quality. Have a nice day! Regards, Velerie - Giselle Bedding Team.Find out how Giselle Bedding Premier Top compares to other Mattresses
Know better, choose better.
- 4 reviews
- 6 likes
Had one for about three months. Not very comfortable. I can feel the springs. Also the sides have no support at all. If my head is up the end on the edge it sinks. Also the big sewn in label is on the top side which makes it bloody annoying. Overall just really poor quality. Might be cheap but in hindsight I would've prefered a second hand quality mattress. My last mattress was $100 on gumtree and was like new and lasted 5 years. I doubt I'll be living with this for more than a year tbh.
Purchased in December 2022.
Hi Jpogs83,
Thank you taking the time to relay your experience on using our mattress. Can I please confirm which type of mattress that you purchased? Sounds like a faulty mattress to me. It may also ...
Read moredue to the type of mattress and firmness that you purchased is not sufficient for your body support.Bed itself is comfy and I don’t have that much drama. What worries me is the fact that I feel that the bed is shrinking in size!! My frame hasn’t grown but the bed certainly is getting smaller. Would like to replace if possible. Pls provide details so I can swap.
Purchased in June 2017 for $399.
Hi Adam,
That's fascinating to know of that the mattress size is shrinking. We have never heard of it and can definitely assist you on replacing one....
Read more Can I please know which authorized website did you purchase the mattress from? The easiest option is to contact their Customer Support and inform them the issue as they have your purchase history on record. As our mattress is covered with 15 years warranty, they will certainly replace one once the details are confirmed. They might need you to provide some photos or measurements of the mattress as you stated that the size is getting smaller. Please do let me know if you need any assistance during the process. Thank you. Regards, Velerie - Giselle Bedding Team.- 2 reviews
- 1 like
Bought this Queen Ensemble for the guest bedroom and has rarely been used. Now the mid section of the mattress is higher than the sides like a dome. Since this has been used only for about 10 times in the last two years, it hasn’t maintained its shape.
Purchased in November 2017 at MyDeal.com.au.
Hi Paj,
We are sorry to hear that the mattress has appeared to have ridge in the middle....
Read more This could be due to uses on the sides - Although it's seldom used, however when it's used, only two sides were compressed slightly while the centre of the bed receives little to no use so keeps its uncompressed state. Hence, there's a ridge appearing in the middle. For now, you can try to flip and rotate your mattress frequently. By doing so, the mattress will be more uniform and might begin to notice a decrease in the size of ridge. If the issue still persists, our mattress is covered with 15 years warranty which may cover this issue after confirming the details. Please contact Customer Support from online retailer that you purchased from to initiate the investigation. Please do let me know if you need any other assistance. Thank you. Regards, Velerie - Giselle Bedding Team.Thanks for contacting. Will do as you have asked and let you know.
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- 2 reviews
- 1 like
Very uncomfortable and mattress is sagging on the ends only have had the mattress for 1 year now so buyers beware don’t buy this mattress you will it’s horrible to sleep on
Purchased in June 2018 at Oz Plaza for $90.
Hi tinkerbell d.,
I'm sorry that you had an unpleasant experience with our mattress....
Read more There is occasional feedback that customer experienced mattress sagging after some time of usage due to extensive use on one side of the mattress. For instance, sitting on sides putting your shoes on. We recommend you to flip the mattress on other sides on a regular basis. If your bed frame has slats under, we suggest you to check the slats if it's broken or uneven as it may cause slight depression in the middle and result into uneven surface of your mattress. We hope it will helps with the issue. Please do not hesitate to contact us if you have any more issues. Thank you. Regards, Giselle Bedding Team.Hi what about the springs digging into if I flip the mattress it would be worse
Hi tinkerbell d,
Not too sure what do you mean by the springs digging into. You can try flipping the mattress over and see if it helps with the sagging issue?...
Read more Thank you. Regards, Giselle Bedding Team.- 8 reviews
- 11 likes
Mattress came rolled up. Can feel every spring in the mattress even though it has a topper on it. Incredibly uncomfortable. Tried to return but seller wouldn’t accept as it has been I rolled but still in packaging. So ridiculous. Wish I had listened to the bad reviews before I purchased.
Purchased in July 2022 at Catch for $130.
Hi Jhat2013,
Sorry to hear that you're not satisfied with the quality of the mattress. Most of our customers are quite happy to have it come in rolled up as it's convenient for them to move in the ro...
Read moreom to unpack and let it air for 24 hours to be fully expand.I already emailed you at the time. 4 times I emailed you backwards and forwards. You wouldn’t accept it back because it wasn’t rolled up
As it is not rolled up, we would not accept return. However, we can work something out from it.
Would I be able to get the order number and contact email address to have a look at the support ticket please? Thank you....
Read more Regards, Giselle Bedding Team.Find out how Giselle Bedding Premier Top compares to other Mattresses
Know better, choose better.
- 3 reviews
Ok mattress for the price.
Payed only $320 odd dollars online for the Queen Giselle Alanya Series 34cm Euro Top Mattress which was very cheap so we didn't really expect anything outstanding for a vacuum packed mattress. Delivery and vacuum packaging was convenient though.
Quality and material of the mattress seems okay so far, handles on the mattress seem quite weak and will rip off quite easily if not careful.
We've owned it nearly a year and it hasn't really sagged badly or anything yet but I'm not sure how long its going to last.
This particular mattess is supposed to be a medium-firm but it feels pretty soft to me.
...
Purchased in September 2018 at Oz Plaza for $320.
Hi Chris,
Thank you for taking the time to share you feedback. We appreciate the fact that you've listed every single aspect that you have encountered from using the mattress....
Read more We hope you and your wife will continue enjoy the mattress in the coming years. Do not hesitate to contact us at [email protected] for any enquiries. Thank you. King regards, Giselle Bedding Team- 8 reviews
- 1 like
I really wasn't sure how good this mattress would be as it was very cheap, but I thought I'd give it as go, only $200 to loose if it wasn't good
I can safely say it is the best mattress I have ever slept on. Very, very comfortable but also supportive.
The only negative is I am unsure how long it will last, but I guess at that price if I get a few years out of it I will be happy.
Note - the one I bought was labelled a Kingston Mattress, but I think they are the same thing.
Purchased in February 2022 at eBay for $182.40.
Bought it from ebay. A bit disappointed as the size is not exactly right, queen size only 200x151cm.
I thought it was because of not enough unpacking time but it was too small for a standard queen size after 1 year resting.
Bed is too soft to sit on the edge. Not firm enough for the called medium firm. Sinks when sleeping.
Purchased in May 2017 for $250.
Hi Gillian,
Apologies for the late reply. Thank you for your review!...
Read more I'm sorry to hear that the mattress is not firm enough for you get comfortable on. We do have other type available - Tight top, Euro top, Memory Foam, Pocket Spring. Feel free to browse through our online store to check out more. Our mattresses are made with standard Australian sizing guide. Unfortunately, without further details, I can't really follow up on the sizing issue. If you have further questions, feel free to email us on [email protected]. Hope you'll have a nice day! Kind regards, Giselle Bedding TeamFind out how Giselle Bedding Premier Top compares to other Mattresses
Know better, choose better.
- 58 reviews
- 26 likes
I brought this bed online and it came rolled up in a box. I thought that it would be thin but it was thick. And I've had it for about 6 months now and it's an amazing bed and I have a bad back. Best mattress I've ever had...
Purchased in April 2018 for $230.
Ii slept on this mattress and it was extremely comfortable, it sags at sides but worth it, i have back issues and it made me feel so much better, bought for my daughter now buying for myself, im a heavier person didnt feel springs, definitely medium firmness, i have a firm one and it kills my back
- 7 reviews
- 4 likes
The mattress is so weak, you sit in the middle, both sides will slightly come-up. When you sleep on it, you can feel every single spring (which is not many) poking your body. No after sale services, they said can't return since you opened it: REALLY, and I guess they expect customers can tell the comfort level by looking at the wrapping? For sure, this one will be on the street for the next hard rubbish collection day. My back health is more important than these cheap nasty products.
- 4 reviews
- 1 like
Excellent for a $309 mattress
Soft pillow top, lovely fabric
Very supportive
Says medium, but I feel this is a FIRM mattress. Definitely firm.
The sides do sink when you sit on the edge of the bed, but it’s fine to sleep on.
No major dramas. I have chronic back problems, and I can sleep on this mattress. Not a great deal different from my $1200 Sealy posturepedic, although I won’t expect the same life expectancy.
- 2 reviews
- 3 likes
We ordered firm mattress. Waited for 2 days after unpacking. Tried sleeping on it. Horrible.
Bed sinks when sleeping.
No support at all
We slept on our old mattress which was much better than Giselle
Very bad experience.
Will not recommend or buy Giselle bed again.
Will be contacting relevant department as this product starting melting and smouldering from the heat of a hair dryer. The top of the mattress got wet so I did what I do with our other mattress blot pat dry and finish off with hairdryer.
- 5 reviews
- 1 like
It's comfortable and very good to sleep on. Not to hard not to soft just right. Good to sleep in at night. I would choose a double bed over a single
- 21 reviews
- 35 likes
Now which to choose? A $109 Giselle premier single mattress, new and comfortable, with an expected use by date, say 5-7 years, OR pay $2000 plus for a top of the range single mattress, a much media hyped label, with an expected use by date, say 7-10 years.
Answer - el cheapo all the way. I could even buy and enjoy a new Giselle mattress every year for 10 years and still be $1000 better off, then if I had bought the overpriced mattress,which will have comfort deterioration (saggy and lumpy) within a decade of use.
- 3 reviews
- 7 likes
No side support you literally have to lie in the middle to find some comfort even then too saggy. Not designed for heavier adults I have chronic lower back pain and this mattress makes me toss n turn I wake up in pain. I would not recommend this mattress.
- 2 reviews
- 7 likes
Bought this mattress from later gator, cam all rolled up. I opened it up and let sit for 24 hours before putting it on my wooden frame. I found it really comfortable, way better than my last one which had springs in it. I have recommend this mattress to lots of people and would definitely by one for my kids.
- 3 reviews
Was a great buy for my kids first spring mattress...but would never buy as a Adult.Adults need better support...but best mattress I have seen for my kids 6 and 4....Smart buying is money well spent.......Anything under $1000 is not good for an Adult.....
When I got the mattress it was FANTASTIC! We were so impressed. But now it sags in the middle, we have to sleep on the edges, my back hurts a lot. Am really upset.
I guess you get what you pay for. I am quite disappointed with my purchase. As the same with other comments, there are no support along the edge of the mattress, so sitting on the edge is difficult. Mattress sags in the middle when there are two people in it. It makes a great mattress for a spare bed but not for constant use.
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Hi Melissa,
Thank you for sharing your experience and feedback on the mattress. I'm sorry to hear that the mattress is causing discomfort due to the sagging issue. This may happen with a higher price...
Read mored mattress as well depending on individual's sleeping style preference, chosen firmness and type of mattress.