- Sign in
- Write a review
Giselle Bedding Premier Top King
Reviewer Photos & Videos
- 8 reviews
- 1 like
Epic fail. The topper lacks structural rigidity and squirms around in the bed and the quills on the feathers stick into your back,making the thing really uncomfortable and impossible to sleep on. After just a week of sleepless nights I took it off and threw it away, after Bunnings flatly refused to do anything about a refund for a product that is totally unsuited to it's stated purpose of use. Don't buy this product, you'll be wasting your money.
Edit: The vendors have added insult to financial injury by sending me a satisfaction survey after ...
Purchased in December 2021 at FitZone Solutions for $60.
- 2 reviews
Initially, I thought it was great. It was easy to set up, made of good quality materials, looked good and the price was affordable. However, after a few months I started waking with lower back pain. Over time, I found myself tossing and turning throughout the night trying to avoid the pain and get comfortable. I could never enjoy a sleep-in as the pain always forced me to get up. It took me a long time to realize that the mattress was the problem. I sleep mostly on my front and the mattress was too soft and just not suitable for me.
Purchased in December 2018 for $404.
Dear Rellee,
Thank you for leaving us your valuable feedback. ...
Read more We apologize for the inconvenience that was caused by the mattress on hand. If you have not contacted our Customer Service team, please email us at [email protected] so one of our representatives can get in touch for more details and provide a corresponding resolution. We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs. Warm regards, Giselle Bedding Customer Service Team- 2 reviews
- 1 like
Two days after we put this topper on, both my wife and myself started with back and hip pains, and it got worse with days going by. Our bodies sunk in the mattress, had lots trouble getting up every morning. We took out the topper after 1.5 months, and the pain got better since, but we are still recovering after 6 months! Definitely NOT RECOMMENDING!
Purchased in March 2021 at eBay for $170.
Dear Nelson,
Thank you for leaving us your valuable feedback....
Read more We apologise for the inconvenience that was caused by the mattress on hand. If you have not contacted our Customer Service team, please email us at [email protected] so one of our representatives can get in touch for more details and check further for you. We have also passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs. Warm regards, Giselle Bedding Customer Service Team- 5 reviews
I was a bit freaked out at first that a massive king size bed could come in a skinny box, but I had faith in the process (watched videos online on how they squish them) and as soon as I unwrapped it and it inflated I was SOLD!!!! It is seriously the most comfortable bed I’ve owned. Every night I look forward to crawling into bed!! And today I just bought two more doubles for my teen boys. A friend also just asked me what brand I recommend and I told her to get the Giselle Euro Pillow top!!! 10/10
Purchased in October 2020 for $550.
Dear Melody,
Thank you for taking the time to leave us your positive review. We really appreciate it and glad to know that you are happy with the mattress ....
Read more Giselle Bedding has a wide range of affordable mattress and we think that you could be equally impressed with our products as well. We would love for you to check them out. If you wish to do so, please head to our website to discover our products at https://gisellebedding.com.au/ Thank you once again for your valuable feedback. Warm regards, Giselle Bedding Customer Service TeamFind out how Giselle Bedding Premier Top King compares to other Mattresses
Know better, choose better.
- 2 reviews
- 1 like
I paid $900.00 for this and it feels like cheap foam. When I sit down on the edge it goes down 50% and the mattress drags downwards. Save your money. Terrible mistake.
Purchased in June 2021 for $839.95.
Hi Guido,
Thank you for leaving us your valuable feedback. Sorry for the issue that you have encountered....
Read more We have passed your feedback to our relevant teams for us to look into as we continue to improve our product and service offerings for our customers. If you have any enquires or feedback in the future, please do not hesitate to contact us at [email protected] so we can assist you and provide a satisfactory resolution accordingly. Kind regards, Giselle Bedding Customer Service Team- King
- Verified
Mattress is thin and I can feel the springs in my back. Mattress was meant to have a special euro top topper.
Mattress is very firm and pillow top is non existent. I have had a sore body since using this mattress, have gone back to using my old mattress. Trying to get in touch with Giselle but no one has contacted me as yet to discuss
Purchased in January 2021 for $299.
Hi Tina,
Thank you for leaving us your valuable feedback. We apologise for the inconvenience that was caused by the mattress and the delayed response. Please be assured that we have dedicated Custome...
Read morer Service team who responds to email enquiries . If you have not received any reply, please check both your inbox and spam folder.- 4 reviews
- 2 likes
This mattress was great at first, but already after 2 months where I get on the mattress, the springs there are already going soft and buckling. If you want a mattress that will last, I don't think this is the mattress for you. You get what you pay for. I expect max 1-2 years from this mattress with heavy rotation.
Purchased in June 2020 at eBay for $300.
Hi Linden,
I'm very surprised to hear that the mattress has gotten soft just after 2 months of use. Is there a visible indentation? Did rotating or flipping the mattress helped with the issue? ...
Read more Please contact the seller from eBay by sending them a message through your eBay account and request for a replacement. Please send through photos/ video to them to process the claim. I'm not entirely sure the buckling of the spring has made some noise. If it does, it'll help with the claim. If you require further assistance, please do not hesitate to contact us. Have a great week ahead! Stay safe! Regards, Velerie - Giselle Bedding Team.In one part of the mattress, it is softer, the springs don't work anymore - feels like a mattress 10 years old. I contacted the ebay seller, $40 off a topper was offered. Ozplaza. Obviously they did n...
Read moreot care. Issue cannot be seen from the eye so photos cannot help. There is no sound.Hi Linden,
I'm sorry to hear that they were not able to further assist you on this. Mattress claims is often the trickiest situation to handle as the customer support team is unable to justify the comfort level without solid evidence....
Read more Did rotating or flipping the mattress helps with your situation? Springs not working is not something that would happen usually. Might need a little flipping to get it going again. If you require further assistance, please do not hesitate to contact us. Thank you. Stay safe! Regards, Velerie - Giselle Bedding Team.Related Articles
The mattress was purchased by myself on Catch.com. Easy to take out and i left it on a flat ground for about a day and a half and tonight is the first night my daughter is sleeping on
It and i tested it myself and i cam feel the springs im my back
Purchased in May 2020 at Catch for $179.95.
Is there any chance of replacing the mattress or will the mattress eventually sit right so the springs feeling will go. Its very onvious the springs are there. This mattess is for my 7 year old girl, ...
Read moreim hopingbthis doesnt cause her any back pain. I myself have a new mattress ive had now for 3 years and i cam honestly say i never had that issueHi Grace,
Thank you for reaching out to us regarding of the issue you're experiencing and showing the model of the mattress....
Read more After consulting with our Purchasing Team, they suggest to leave it out for another 24 hours to let it completely settle in as it comes in vacuum packed, for some cases it requires up to 48 hours to be completely expanded. They also recommend to add a memory foam mattress topper for extra comfort if needed. If you still experience this issue later on, you can contact Catch directly through your Catch account for a refund/ replacement request. Please do not hesitate to contact us if you need further assistance. Thank you. Regards, Velerie - Giselle Bedding Team.This mattress was great at the start but 18 months down the track it’s caused me I’m nothing but back issues due to its sagging. We have to rotate the mattress every time we change the bed sheets to get a good night sleep. Looking for a new mattress now. But you get what you pay for so spend the money and do it right the first time don’t make my mistake!
Purchased in January 2022 at Evopia for $350.
Hi Melissa,
Thank you for sharing your experience and feedback on the mattress. I'm sorry to hear that the mattress is causing discomfort due to the sagging issue. This may happen with a higher price...
Read mored mattress as well depending on individual's sleeping style preference, chosen firmness and type of mattress.Find out how Giselle Bedding Premier Top King compares to other Mattresses
Know better, choose better.
- 5 reviews
- 1 like
Not as described, not plush at all, Can feel springs when laying on it, sides sag and end has not popped up properly and wire feels bent.. very uncomfortable mattress.
Have only just purchased and requested a refund.
Have another one for my son and it’s brilliant.. 2nd time unlucky.
Purchased in May 2020 at Catch for $299.
Hi Kristy,
Thank you for reaching out to us. I'm sorry to hear that the mattress is not performing its best. ...
Read more May I know if you have let it for 24 hours for full expansion? Sometimes it may takes time for it to be fully expanded and sits in. Some batches may have mattresses that compressed for a longer period, hence the coils or sides may need a longer time to settle in. As you stated you have requested for refund, I believe Catch will process them as soon as they can. I'm glad that your son's mattress is working great. May I know if both of these are the same model? Thank you. Regards, Velerie - Giselle Bedding Team.- 4 reviews
- 7 likes
Item was very comfortable to begin with however after 9 months it started to lose support and shape (sagging), in the hip areas. In spite of rotating the mattress weekly the problem increased to the point where my wife and I can no longer use it due to poor sleep and back pain. We are of average weight so that's not the issue. I note that the the manufacturer has replied to other reviews on this site by recommending the flipping of the mattress along with rotating it regularly. In our case the top latex pad is attached and can not be repositioned to the underside.
Purchased in May 2022.
Hi GaryM,
I'm sorry to hear about your experience on using the mattress. I'm not entirely sure which model are you referring to as we do not have mattress range that contains latex. We only have mattress topper range that has latex. ...
Read more With these feedback, I would recommend you to contact the online seller that you purchased it from if it's our Giselle Bedding mattress and request for a replacement unit as it started to not perform what it should be and our Giselle Bedding mattress has 15 years warranty to cover these sort of unexpected quality issues. Please do not hesitate to contact us if you have any other questions. Please take good care during this critical time. Regards, Velerie - Giselle Bedding Team.When I got the mattress it was FANTASTIC! We were so impressed. But now it sags in the middle, we have to sleep on the edges, my back hurts a lot. Am really upset.
Find out how Giselle Bedding Premier Top King compares to other Mattresses
Know better, choose better.
I guess you get what you pay for. I am quite disappointed with my purchase. As the same with other comments, there are no support along the edge of the mattress, so sitting on the edge is difficult. Mattress sags in the middle when there are two people in it. It makes a great mattress for a spare bed but not for constant use.
- 2 reviews
- 1 like
I have had this mattress for 2 months now its fantastic.i have had mattress worth twice as much as this and are not as good highly recommend have the best night sleep now. My shoulders and back are not sore anymore.
Questions & Answers
Is it ok to sleep on the mattress after 10 hours of being unpacked?
Hi Lynda G,
Thank you for reaching out to us! Congratulations on getting our mattress. It is recommended to sleep on it after 24 hours of unpacking to allow for full expansion due to the compressed packaging it has....
Read more If you have any further enquiries, please do not hesitate to contact me. Thank you. Regards, Velerie - Giselle Bedding Team.Silly Question but, How do I tell which is the memory foam and which is the LATEX side please?
No way to know unless you ask them directly.
Hi John,
Thank you for your inquiry....
Read more Unfortunately, we do not offer latex mattress at the moment. We do have memory foam mattresses which also topped with cool gel and egg-shaped foam. Please do let me know if you need any more assistance. Thank you. Regards, Velerie - Giselle Bedding Team.I bought a Giselle King size mattress about 6-8 months ago and while it is comfortable in terms of firmness it has sagged on both sides and has a big lump in the middle of the mattress. I have tried to put weight on it to try and flatten it out but no luck. I just roll down to the edge of the bed while I am sleeping. Can you assist me with this issue please?
Hi G-Jones-Terare,
Apologies on the late reply. Thank you for sharing your feedback. I'm sorry that the mattress has appeared to be sagging on the sides. It could happened due to personal usage and preferences. ...
Read more With the big lump in the middle issue, would you mind sending an email to [email protected] for a follow up? We'll see what we can do about it to ensure you'll get a good sleep again. Thank you. Kind regards, Giselle Bedding Team.Get an answer from our members and Giselle Bedding representatives
Details
Category | Mattresses |
---|---|
Price (RRP) | $479.00 |
Type | Pocket Spring |
Firmness | Medium |
Size | King |
Thickness | 31 cm |
- GTIN13: 9350062070499, 9350062076255, 9350062086094, 9350062092521, 9350062108970 and 9350062109021
Other Mattresses
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Dear Valued Customer,
Thank you for leaving us your valuable feedback. We apologise for the inconvenience that was caused by the topper on hand. ...
Read more We have passed on your feedback to the relevant team so that we can continue to improve our product offering based on our customers' usage experience and inputs. Our team would like to investigate your feedback further and possibility to turn the whole situation around, please do not hesitate to contact us at [email protected] so we can assist you and provide a resolution accordingly. Warm regards, Giselle Bedding Customer Service Team