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Global Shop Direct Questions & Answers (page 2 of 12)
229 questions from our users
When filling in the return info what does "entered address not found mean"? I have filled it in exactly as per the original order.
Good morning, perhaps check your Postcode & suburb - Australia Post validates them
i want to see the new microwave egg cooker
Do you mean Egg Pod? Check it out here - https://www.globalshop.com.au/products/egg-pod
Can I buy in person at one of your shops if so please advise locations in Sydney
Hi Bob, we don't have any physical stores, however a lot of our products are available for purchase at Big W and Australia Post Offices
How much is drain jet
Hi Peter, unfortunately we do not sell Drain Jet anymore
What is your return address?
Why would u want that. Who are u
Hi there, can you please email [email protected] and we'll look into this as a matter of urgency.
Good Morning, i have been trying for many days to get a return authrisation number for my 3 Sara Mia Bras, as they were not the true size.
My funds were $109.90 and i have tried four calls, live chats and also these emails and not one reply.
I purchased on 15th July and have been trying for two weeks or so, But no one replys however when i got the Tv number they passed me to someone who disconnected .
Please reply as soon as possible
Regards
[email removed]
please advise
Hi Marjorie, please email [email protected] and we'll take care of this today
Hi I had similar trouble. If you downloaded the return voucher on line and send them a copy you can get your return sorted. But beware I had to go from a large to a 2xl and they are still tight in s...
Read moreome spots and very loose in the shoulders and bust. Sizing is a real issue and the bras are not supportive the lace thing is really just for show. Luckily I'm an a cup but if I were bigger I don't think they'd be too good for me.
Hi I placed an order with you on the 27/4/20, and paid by cheque that has since been deposited in your account. The amount was $99.90, which used to purchase a bra and also Crystal cleaner for the windows.
My name is Marilyn Mills of [personal detail removed]. Pleas get back to me on [email address removed]
Hi Mazza, we've located your coupon. Your order will be dispatched in the next 24-48 hours.
Why are you advertising Phone holder for mobiles i to fit in cars? It is illegal to use a phone at all when driving., all over Australia
Hi Mozzie, the laws vary from state to state however in most cases you can use a phone for sending/receiving calls, music or audio functions or as a driver's aid (Navigation, speed advice) as long as ...
Read morethe phone is in a fixed and secured cradle. More detail: https://roadsafety.transport.nsw.gov.au/stayingsafe/mobilephones/know-the-rules.html
Cannot get a return label for my saramia bras, which a very bad design I want my money back, but cannot send back as its impossible to get a retun address.
I have spoken 3 times t staff and written 5 emails demanding a return address all to no avail, never buying from global shop ever again, at that stupid advert is still on makes me angrry every time I see it. Any help?
Pia
"Order number fd00436507"
I want a authorisation number to send these blasted bras back with the label I cannot proceed until they send the authorisation number
Hi Pia, we sent an email to your iinet email address on the 23rd of July. We'll send another one to you now.
well guess what the label will NOT PRINT because the order number is NOT the authorisaton NUmber
tried to print the label and it will not CONTINUE gets your bloody act together
Order no FD05002022 was given wrong tracking no DP73919551NZ does not work been emailing but never get an answer can u track the order been waiting since 2 June for our airfryer
Hi Trish, there was a delay with our latest NZ shipment. This will be on a plane over the weekend and should be at your door shortly after that.
Thank you been trying to get an answer for 2 weeks now and nobody would answy appreciate it
Will that tracking no be the right one
Returning item for refund
I am trying to do the same with the Bra's Very difficult to obtain Return Number
I will give it one more go then have to call it quits. One thing for sure, I will not use this company again SEG
Returning item for refund
Yes. Item has been returned. Still no refund
Hi xxxx
Thank you for your email....
Read more To confirm, your order number is GXxxxxxxxxxx We do apologise for the inconvenience. Before returning the item, would you consider giving it as a gift or selling it to your friends, maybe they would like the item? Please confirm if you are okay with this so that we can proceed with the next step. If you have further queries please let us know or call our Customer Service hotline at 1300-137-598. Kind Regards, Laura
I want to return goods Ive tried phoning several times and been left hanging on the phone. Ive tried sending emails, didn't work.
David, I would ring the orders line ( Number on their website) because funny enough they picked that phone up everytime I have rang it. I asked to speak to a supervisor because I was losing my patien...
Read morece after trying to get through via phone and email for three days. Don't let them transfer you or you will end up on the customer service phone number that nobody seems to answer. I hope this helpsI need to return bras where do i get the return details
Hello there, it took multiple attempts using the online contact form located at
https://www.globalshop.com.au/content/contact
Where are the return forms?
I wanted to know where the return forms were.
You have to phone them and they give you return code, good luck, that took me 3 days.... I then paid for postage to send back.
Hi Jill, you can email [email protected] and we'll be able to guide you through the return/replacement process
When do I get my bra,s my name is Kelly Forbes
Hi Kelly. I do not work for Global Shop Direct. You need to send them a message, not me.
how do I fill out a return of product form?
Hi Jill,
You need to give customer service a call and they will direct you to the website where you can get your return number and print out a return slip. lots of luck as their customer is pretty crap
I would like to know where my mia bra o/noFdD00423017 is ordered nearly a month ago pls
Hi Pauline,
My bra took 2 months to arrive as it is coming from China, did not know that when I ordered it, I thought it was an Australian company, silly me, I sent it back the next day looks nothing...
THANKYOU Kathy l suspected it was a scam.
The fit is terrible!
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