Goodlife Health Clubs

I am a foundation member and have loved going to this club. Although I now know that they don't care about the people as much as their business. I was encouraged to upgrade my membership to try out the Reformer Pilates and was promised that I could downgrade to my old rate at anytime. So I upgraded and then a month later realised it wasn't for me and requested to downgrade. They downgraded me to my old rate and also added an additional quarterly PT training fee!!!!! When I asked for it to be removed as I will never use it, they said that I ...

Why do you not take feedback & action it. I have posted a review on my Facebook would be keen for a reply. Love using Carindale but don’t like service at all.
Check out my post
Marc Roper

I have been a member in good standing for since Feb 2020. When I joined Goodlife in Mount Lawley, I was told that the pool was being repaired and opened within the next 2 months. It is nearly the end of the year and the pool has not been worked on since I have joined.

My sole reason for joining Goodlife is that this location had a pool. If I would not known this was not going to be an option, I would have not chosen this location. While there is a pool at the location in Bibra Lake, I shouldn't have to drive nearly 30 minutes away to that l...

Went to this gym after discussing with the staff that I was looking for hip-hop classes. They were very helpful and showed me their classes and indeed provided a great hip-hop class. I absolutely loved it. I signed the contract telling them this was the only reason I wanted access to their gym. They told me that classes will always be available to me under my contract. After the covid shut down they had started up all the classes again But the one I had attended. I called and they told me they would let me know when my class started again... 2 ...

Contrary to Consumer Affairs Victoria guidance, this gym adds a 30 day cancellation policy to their month to month membership - adding an additional month of fees to the agreement. Be aware that any agreement you make with them, will add an additional month of costs beyond the agreed contract.

Beware of contract wording.

Although I am happy with my local Goodlife I have an issue with a component of my membership. When I joined, I was advised the details of the membership fees, and offered “quarterly coaching @ $9.99” I specifically declined this offer as I do not need it. (PS: what quality coaching would you get for $9.99 per quarter anyway?)

When I received the paperwork from Debit Success there was a $9.99 quarterly fee included. I contacted my local Goodlife and was advised that this fee is compulsory, contrary to what I was to...

Make sure you read the contract details carefully before the 7 day grace period is over. Even for monthly renewals 28 days notice must be given which means that if you join and decide for whatever reason that it is not for you then you must cancel your membership straight away otherwise you will be debited for another month. Ridiculous. In other words very expensive (for a membership that is already expensive + $AU99 joining fee)

I discussed my case with the manager but I received little sympathy. have stated my intent to cancel and also that I was very unhappy.

Attended for the 5 day free trial. Doesn't seem you can get past the sales staff. So after 30 minutes of ear bashing I signed up. Rate is 30% more than what was advertised online when you add the hidden fee. Was given access cards, which I was told would be working from 4am the next morning, and went in to try out the equipment. Found only one leg extension machine, which had a Do not Use sign, went to use treadmills and found two that don't work. Left after getting a bike to work and decided would duck into another gym in the morning. Attended...

The music is so bad. Who says everyone I speak to. If you must play the music you are required to play can you please turn down the volume so I can't hear it through my headphones. Also whose bright idea was it to change the timer of the sauna to 8am when I want to use it at 5.30am and there is staff on from 5am. Please sort it. Otherwise not a bad club. Cheers.

I signed a year long contract that waived the new joiner fee- there was a schedule of fees I signed... then when I wanted to cancel a few months in there were fees charged I didn’t sign! Then also re-started debting my card after we put it on hold- without telling me! Then charged me a late fee for 3 weeks in a row before contacting me and telling me about it (credit card has been stolen).
And the self righteous attitude when I clearly stated and showed I did not sign up to the fees I was being charged... just avoid this organisation.

I joined my local Goodlife gym back in April on an 18 month contract. It took until earlier this month for one of the women in reception to inform me that I need an access tag to be scanned before each workout. I was very surprised! How did I get in the particular workout days before that date?? Also I was advised by the manager (!) that if I wanted a 24 hour access pass I would have to pay a one off fee for this key. Yesterday I spoke to a NEW guy and he said that I should have got this pass when I joined. He checked and confirmed this with on...

The gym isn't bad. Staff has a horrible attitude towards potential members. They give you a 5 day free pass but that comes to a high price as they ring/txt you every day to organise an appointment with you.
We went there to use our free pass and they wanted to hold on to our DLs to make sure we would see a sales person before leaving the gym after the work out.
I told the guy we wouldn't escape. We'd come to the desk but he said he had to hold on to our DLs.
Honestly!!!!! Felt like I was a criminal trying to do something wrong.
Come on!! I just told the guy that was unbelievable! !! ZERO FOR CUSTOMER SERVICE

Since Goodlife has taken over this gym which was once recreation, management have let it go down hill. Taps in ladies toilet don’t work, treadmills not working or tv screens not working on them. When gym instructors call in sick not replacing them or if replacing them they change the class. Timetable on their website has not been updated for weeks.

Fine during the day but an utter nightmare after 5pm. Way too many members. I spend half my precious training time queuing.

I have been asking the club to cancel my membership due to pregnancy reasons and other issues. I explained them multiple times that I CANNOT attend the gym classes etc and that I just wanted to cancel my membership. They always politely pushed me to continue with them and instead of cancellation just suspend it. Note that suspending the membership will cost you a minimum fee of $??. Eventually today I had to force the club to cancel it. I said there is no way that i can come to the gym. Very dissatisfied over Goodlife's membership cancellation process and its customer service.