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36 questions from our users
Though the online chat I have for a refund as the masseuse I have tried to book into is not responding to my emails. Ive not heard anything...
Email [email protected]
Dear Leah, we're sorry for the trouble. Please reply to the email received from our support team and they should be able to help you further.
Do Groupon ever try to order any of the personalized products? The websites are either so confusing or the codes never work. I've had 3 intelligent people try to order my products but it still won't work. Contacted the seller as well as Groupon, they keep telling me that my codes are fine but when I try they always get declined. I don't know what to do and am frustrated as they are Xmas gifts. I'm pretty sure I wasted my money.
Hi Michelle, we're sorry for the trouble! We'd like to look into this further with you. Can you please send us an email at [email protected] explaining your issue so that we can be in touch?
I was overcharged by a Restaurant that I booked through Groupon. Manager charged for 5 glasses of wine @ $11 each which we did not order or consume. After contacting the Manager, he hung up on me. Do you do anything about this? The name of the restaurant is Remvi By The Bay Williamstown.
Dear Anne, please accept our sincerest apologies for the inconvenience caused by this. Can you please send us an email at [email protected] explaining your issue so that we can be in touch?
I will start from the beginning. We purchased 4 Groupon vouchers for a 4 people banquet each coupon. Plus there were another 3 persons ordering off the menu. Our booking was for 12 noon . We arrived and were told we made a booking for 2pm and were not ready for us. We at no point of time booked for 2pm. I believe that Remvi had a function the night before and weren’t ready for us. We were agreeable that we would have to wait for our banquet. Although there were only another 2 couples at the restaurant, we were shoved up along a wall where half of us could not get up unless everyone along the wall moved. But my complaint is actually regarding the banquet. It offered a beer or wine with the offer. I went to pay for any extras that we had ordered and on trust I paid the account without really looking at the bill as I did not have my glasses. When I arrived home I decided to check the bill and noticed an extra 5 glasses of wine @ $11 each which we did not order or consume. After contacting the manager he was rude and made up some story that didn’t make any sense. I told him I was going to give him a bad review. I can’t say that maybe we were charged accidentally for someone else’s order, as like I said, there was only another 2 couples in the restaurant.
Dear Anne, we're sorry for the trouble. Please send us an email at [email protected] so that our Social care team can be in touch.
Does anyone know if the brands they sell on Groupon are authentic? Just wondering why it is cheaper than the recommended retail cost.
Has anyone ever booker a holiday package through this site? My partner and I have come across a holiday package to phuket but I have read reviews and seen there are alot of bad ones saying this site is a scam.. Can someone give me a review on their experience booking a holiday?
Groupon was good before now has many vouchers going wrong better not to take it only buy products not any packages or vouchers not good at customer support or not easy to get a refund.
Yes I agree with Dave's comment. Groupon used to be good. They now wriggle their way out of everything. I closed my account and wouldn't recommend them to anyone. Very dodgy now.
I don't know why people have problems regarding failed services. Take it to the Department of Consumer Affairs . They are very quick to act on scams if this is the case
thanks for your reply, Its not a scam just a company ( Groupon) that hasn't addressed a platform error. My concern is some consumers wont bother to complain or get it fixed. I have now bought another groupon voucher and YES same thing has happened. They have an issue and I intend to get them to sort it
I bought my girls 2 tickets for the Melbourne Easter show for unlimited ride wristbands, will it work when they scan the code?
Has anyone booked a mystery hotel voucher from Groupon? If so what was there experience like?
They don’t tell you what hotels you could possibly get, where other sites do, so I can’t call the hotels to see if they accept the groupon vouchers or not.
Is Groupon website in Melbourne having technical problems?? Can't even open the website since yesterday till now.
How do I check if my purchased Groupons are still redeemable or not? Pls advice.
I purchased a restaurant ticket and haven't been there yet my profile shows it was redeemed!!! How can I complaint and fix this mixed up?
Has anyone purchased the Professional Digital Alcohol Breathalyser? says over 1000 purchased, are they accurate? worth buying?
I purchased one... You would be best spending more money on another one. I got a guy that had 2 lite beers (plus dinner) blow in it and it come through he was over the limit
Are Groupon feather quilts authentic and according to what they say in the description?
Has anyone purchased a overseas trip through Groupon?
We booked this holiday through groupon, as a tour package called 777.. actual COST $777 each X3
We live in Sydney, but booked Melbourne to China, even though we'd have to pay for domestic flights too, as Sydney was sold out, but we thought it'd be worth it as the deal was so cheap. We contacted SNA many times to find out the actual day the flight leaves, always they said, we're not Sure probably 7th or 8th November.
Finally we get confirmation after months of calling, that the flight is on the 8th Nov, and flights always leave in the afternoon around 4 to 5 pm so you'd be safe to get there about 12-1pm
Many times we asked SNA to send confirmation of tickets to both adults emails we originally gave, as the phone with one of the email addresses is shattered, and we're locked out of the email, as we don't have email password nor original phone number, they continuously ignored our request to do so.
After they confirmed the flights for 8th Nov in July /Aug, we booked flights melbourne, for the 7th.. and hotel. Two months after they confirmed the flights for 8th Nov, a women from SNA, called me in Sept, and said, "sorry, your travel dates have been changed for the 7th of November, i started bawling my eyes out, crying "but you told us that it's definitely the 8th of Nov, and we've already booked domestic flights to melbourne for the 7th, and hotel.. Eventually she got back and said, 'yes it's ok your flights are now confirmed for the 8th again" I asked, where is the tickets, I've given you the correct email address 6 times, still we received nothing
That's when I really started to panic and called groupon, in October, telling them of the situation, how I feel they can't be trusted, changing dates and ignoring both our request for plane tickets ect to be sent to correct email.. Groupon didn't care less, stating the vouchers had been redeemed in August already by merchant, no refund allowed
This is where it gets really ugly...
The morning of the 8th Nov, I called SNA from the melbourne Hotel, panicking, pleading, "where's our tickets, we've still not received them, he said" your flights have just left, 9am" I cried we were told the flight leaves around 4-5pm!"
He said," your tickets were sent to you via email, in October.. I started bawling," nooo you didn't send them, I don't have them, you've made a mistake, and the flights we were told always leave in the afternoon, around 4-5 pm latest"
He asked, who told you this, I told him his name, and stated 'he even said he confirmed with a supervisor "he argued," no he didn't.. a woman then took my call and told us to go straight to the airport and explain what happened to the airline, China Southern Airlines.. When we got to the airline, we were told by the manager of China Southern, "we can't help you, its our policy, no show no go, we can't arrange another flight, even if there are vacant seats because, its against our policy, call the travel agency..by now we are all bawling our eyes out, trying to explain what SNA had done, but this Chinese man was so cold he didn't CARE, continuing to tell us, "I can't help!" . The agency called back, he, the supervisor said, you're just trying to blame someone, the tickets were sent your email address in October... "I had a nervous breakdown,, then and there, and kept repeating, but you didn't send them to the correct email address if you even sent them at all" he then hung up.
My young son was on the floor bawling his eyes out.. a help desk referred us to a team of 2 who worked for airport, who help people in crises, to negotiate on their behalf with airlines... But they said China Southern are worst to deal with, ruthless, and have left the office.They then organised for jetstar to change our return flight to Sydney ASAP.
Next flight avail was following day, 12.30 pm. We slept at airport overnight, 30 hours waiting to get home, from a trip to no where, all of us devastated. Total cost lost, $6000+. Visas, passports, hotel, domestic flights, taxis to and from airports, and over 2300 lost through groupon, I can't believe I trusted them after already one bad experience with a merchants false advertisement in groupon, which they refused to remove from their site even after I show them evidence of this illegal advertisement.
Don't trust them, groupon, nor the merchant SNA... when groupon were notified, they asked for details of Events, total expenses lost, dockets ect, to be sent via email to groupon customer support, but before I had the chance to send anything they sent an email saying, not our responsibility, take it up with merchant your tickets were already redeemed in August this year.
When I asked groupon, "why didn't you wait for details of events like you asked?", they sent practically the same previous email.. When I then threatened to go to media or lawyer, they replied,
"go to third party, we'll tell them the same thing"
We've all been so depressed for three weeks now, as we saved for this trip for years and lost it all, we feel totally scammed by groupon for ruining what was meant to be, the holiday of a life time for my small family.
Hey there I purchased a product and it has order received but hasn’t shipped it yet???? It was a 7in1 portable cot set??? Been nearly a week is this legit?!
Has anyone ever bought the travel insurance?
No, I have never bought travel insurance using the web site - I have always found that AAMI is very good..................I have had a claim and they were great to deal with.................................................good luck
Has anyone brought and used any of the online courses? Are they any good or are they just a waste of time and money?
I bought some face creams but all it was sent was a voucher. How can I get my face creams? I thought they are going to send it to me without doing anything. I don’t know how to redeem the voucher.
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