I purchased a photo book for $28.95 and wanted to extend the voucher as is my right as stipulated by groupon Terms and conditions .They ignored all emails until it had expired and now refuse to do anything or refund my payment as per australian consumer law. This is the 2nd time they have done this and this is absolutely unacceptable and theft of my money dor no reason

Beware when buying coupons. On three occasions, I have bought coupons for restaurants to use for weekend dinners, only to be later informed that the restaurant has changed it's conditions of use and no longer allows weekend dining, or is completely booked up for months ahead, rendering the coupon unusable for the intended purchase. The last time this happened, I had to threaten to go to Trade Practises before Groupon would refund me. I recommend you check availability before you make a purchase and book in your reservation quickly, as if you leave it a couple of weeks, you're more likely to experience issues.

Their Website is Terrible
It keeps taking me into a loop trying to contact customer support.
When i finally got to a live chat with someone he kept hurrying me up and after all that time he ended the chat with no results what a waste of money

Avoid buying Groupon.!!!! I bought a a credit dining voucher for Deck Cafe we drive there twice it was closed! and later i found out that they were selling voucher even when the restaurant was already closed!!!! how unfair! then I requested for a refund and chose credits as a refund and used some of it and checked it next time the credit was gone! they do not have any reminder whatsoever that the credits are expiring! they just took my money without any advise! Please please don’t buy Groupon!

I ordered a pair of rayban sunglasses through groupon in early February, these were delivered 17/02/20. Upon inspecting these sunglasses they were not what was displayed in the image and what I believed I ordered. I have contacted groupon over a dozen times, both on the phone and through email and chat. I have been promised a return label to post these back (over 2 weeks ago) and have been advised each day that I will have some feedback which has not been received. I have continually asked to speak to a supervisor but have been advised that there is no-one available. I can now not get get through on the phone over the past few days, and my emails go unanswered. This has been going on for over 4 weeks.

I recently signed up to Groupon after receiving a voucher as a gift. When I have trouble claiming a voucher, the support team were unhelpful and seemed more focused on closing the log than helping me.
I also received 5 Marketing emails from them today. They’ve just bombarded me with emails, so I’ve unsubscribed within a day. Way too many emails.

Groupon does not comply with National laws preventing the sale of vouchers with expiry dates less than 3 years.
We bought 3 vouchers that only had a 3 month expiry. When we contacted Groupon (which had to be via email as they do not just phone numbers anywhere) to get an extension, they just told us too bad you agreed to the terms by purchasing.
What a terrible experience and poor customer service!
We will never again purchase from Groupon or its subsidiaries!

Once you purchase a voucher from them, do not expect any help with accessing it or amended it. Once they have your money they don’t want anything more to do with you. Never buy groupon, they are terrible!

Saw that a voucher was brought on my credit card, also showed up on my Groupon account, contacted Groupon and they said no refunds, as then fine print says, which I did not even see

Groupon has now offered me a resolution which I am happy about it.

My advice to others If you are not sure you will come for the dinner booking, better make a booking with different platforms or websites.

No show on the booking will forfeit the voucher which I don't think is fair considering the voucher worth is around $50.

We were given a voucher for Nels restaurant for a christmas present with expiry date of 18 April. When we tried to book at table on 10 April we were told by the restaurant the offer is only up to 3 April Despite Expiry Date On Voucher, restaurant blamed Groupon, we contacted Groupon and they blamed the restaurant. Very poor customer service. Groupon offered us credits. No, we want to use our voucher which was a special present from daughter. I believe it is illegal to do this and false and misleading information. We are taking this matter further.

I ordered air fryer and they send me air filter..after complaining they deliver air filter again..i have waited more than 1 months already and haven’t received right product or refund..WORST COMPANY ON BUSINESS

Well i purchased 2 vouchers worth 332 dollars each. It was the same voucher which was a mistake by me. After a week of talking to several diffrent people. All my funds were retuned. The only thing i would recomend to scoopon is that the first person you deal with should follow through. Make life easy for us and you. Other wise thanks for my refund as this was my mistake not yours.