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Online, Retail StoresReviewer Photos & Videos
RakSydney, NSW
- 9 reviews
- Retail Stores - Bathroom & Tiles
- Verified customer
Product Replaced even after supplier declined damage was caused by them
I have been buying most products from Harvey Norman mainly because they have modern and the latest showroom facilities and their display ideas are second to none.
This review relates to their Plumbing and Bathroom Division at their flagship store in Auburn. The service I received was extremely good and the prices were competitive and I was extremely satisfied with the bulk discounts I got from them as I bought all my bathroom, laundry, kitchen and toilet fixtures from them. I used their services for an owner builder House Project recently.
The...Read more
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Nicky S.Greater Melbourne (Metropolitan), VIC
Never received order + customer service doesn't respond
I ordered headphones on 20 March and still didn't received them. I got a Fastway link that they were shipped, but the tracking link is not working. Tried to contact customer service a few times. Don't order here, you will loose your money!
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High price difference
I do not recommend to buy anything from Harvey Norman's stores as they are taking advantage of the crisis by selling things on high prices. Other Stores for instance, Officeworks keeping same prices. The price difference can be seen online for the devices like Laptops where Harvey Norman is selling 200-300 Dollars more than Officeworks for the same Laptop.
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Michael DugganGreater Melbourne (Metropolitan), VIC
- 18 reviews
Hung up on me
On a chat today requesting a discount on a TV, Nolan, the online chat person ended the conversation.
I am unimpressed and having purchased a fair few items from Harvey Norman and have no intention of dealing with them again,
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Worst customer service never use Harvey Norman again
I ordered a television on 19 March 2020, it was in stock at that time. I paid in full, including delivery fee and according to the policy online in stock items should arrive within 4-5 business days. I have tried contacting Harvey Norman via phone, multiple times using the WhatsApp and Facebook chat option and also the LiveChat option. Each time it says I am being connected to an agent and then there is no response. I would like a refund ASAP or I WILL be taking this to Consumer Affairs.
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michelle l.Launceston, TAS
Bad customer service
Cancelled my online order in store 10 days ago, due to non delivery of product, still waiting for refund??
Payments still coming out of my bank, for a product I cancelled and never received!
Have tried to contact you various ways chat, email, text,phone no replies??
Will never buy from Harvey Norman again!
Bad, terrible customer service!!
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KrisGreater Melbourne (Inner), VIC
- Online
- Verified customer
Not Happy!
I ordered my product 3 weeks ago and it still hasnt been shipped. Ive called several times and chatted online when notified it will be shipped however I am still waiting. This was a present for my wons 1st birthday. How dissapointing! Terrible customer service, I will never order again from Harvey Norman.
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luke forlanoGreater Melbourne (Outer), VIC
- 2 reviews
Developing photos
Not happy with the quality of my photos. Peoples heads are getting cut off and people being cut out altogether they're totally different from the original ones. I edited them to make sure they are right.
What for ?
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JasmineNorthern Region, NSW
- 3 reviews
Love my new lounge!
We are so happy with our new lounge. Fits perfectly in our home. Thank you to Alan who was lovely and helpful and made our experience a please thank one
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- Online
- Verified customer
Don't order online during COVID-19
Order process was fine but they wouldn't let my husband collect even though he had my license and the order details. I was therefore forced o go to the store (so we were both exposed) and then I had to got to three different counters and engage with three different staff members to collect my small item and wait outside for my item for over 15mins with other punters. WORST online order for collection experience I've ever had and simply mind blowing that they can't do better during COVID!
I will not but from Harvey Norman again
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Cancelled my order, didn't notify me or refund the money, unresponsive
My order was cancelled, I didn't get any email about it and the money was not refunded. I've been trying for weeks to get in touch via email, phone and their chat system.
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GinaNorth-West & West coast, TAS
- 3 reviews
Excellent Customer Service
Harvey Norman Electrical in Devonport Tasmania are the best.
Outstanding product knowledge and friendly customer service.
The reason we keep returning to the store is the team.
We never leave empty handed and are always thrilled with our purchases.
Thank you Harvey Norman Devonport.
See you soon.
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Paul D.South East Queensland, QLD
- 2 reviews
Never again
Would never use this service again goods paid for and four days later no one can tell me where they are . Absolutely pathetic no ph contact to chase any thing up just a crap msg service.
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lizzoSydney, NSW
- 3 reviews
Jewellery Cupboard
I wanted to thank Toni Moldez of the bedding department in Penrith for her fabulous service and overall care. She is a wonderful person, and although I place a telephone order, Toni could not have been more helpful.
Delivery was prompt and professional.
Highly recommend Penrith Harvey Normal for their caring and fast service.
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Skyehelmsman
- 2 reviews
watch out for installation costs!!!
we bought a Bosch cooktop at Harvey Norman in Bell Street Preston recently.
Happy with price, around $1000, and service, expecting installation costs of $3-500
BUT, the installation costs by the gas fitter sent by HN were astronomical: $1910!!!
So beware.
I suggest get written quote from installer before proceeding
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LindaCairns
- 2 reviews
Forget Click and collect for Harvey Norman Oxley
Don't bother with Harvey Norman click and collect. I ordered a keyboard and mouse using click and collect from HN Oxley. As I enter door a sign on the counter says collect your click and collect order here! Perfect! I enquired at the desk and was told I would have to see one of the floor staff. I explained I had received an email saying my order was ready and was again told very forcefully that I would have to see the floor staff. The floor staff were all busy! So i waited several minutes until someone free approached me. I gave my details ag...Read more
ain and then waited at least five minutes. While waiting I located the item I wanted on the shelf thinking it would have been quicker to come in and grab it from the shelf. I expressed my dissatisfaction to the person who retrieved the order and was told I was being unreasonable! Why offer click and collect if it is a slower service than normal? In these days of COVID 19 I wrongly thought click and collect would get me in and out in seconds! Wrong! My message to HN is don't offer a click and collect service if you can't deliver on it!Similar opinion? Write a review on ieatwords.com.au!
KapilSouth East Queensland, QLD
- 5 reviews
Even if they give you for Free DO NOT TAKE
I purchased a recliner, the delivery person had an argument overtaking the box inside of the room when I insisted to talk to the store, he started abusing and the conversation went into a physical scuffle, the worst part is Harvey Norman's customer service, they are rats, they did nothing, kept promising and not even a single person called.
This is a company with ZERO customer service, all the stores are a franchise, they do not care how you get treated.
Even if the store staff insults you, the delivery people abuse you and bash you.
Trust me, they are useless, I would pay more even if I have to, to buy from another store, but not from them.
Not anymore. I hope your store closes down, you get into losses, your business finishes.
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Eagles181Mid North Coast, NSW
Quality Control Non-Existent
We recently purchased a dining table, hall table and entertainment unit (manufactured by Claremont) from Harvey Norman at Port Macquarie.
The furniture was reasonably expensive costing about $4,500.
When we received the furniture and unpacked it, we thought it was second hand! While the dining table was OK, the entertainment unit and hall table had heaps of marks and scratches.
To their credit, HN picked them up the next day and arranged replacements.
4 weeks later we received the replacements and were dismayed to find marks and scratches!
...Read more
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Selling underspeced items!!
Bough a Lenovo idea centre 27 at hoppers crossing store. Specs were i7, 1Tb harddrive with windows home for $2600. After coming home while registering the product the warranty it showed for 9 months only. Also the same product listed on Lenovo.com for less price and also the spec was 1Tb +2b hard drive with windows professional. basically looks like Harvey norman is underspecing the items and then selling for higher price. Not happy with the purchase!!
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Penelope Williams-ToddWide Bay-Burnett, QLD
Bought Lawnmower. Service deplorable.
As above. Sending back today 23/03/2020
Very unhappy with service, product not worthy, arrived very late and not to my door after paying for delivery. Had to go into P.O myself and pick it up. Parts were missing. NOT HAPPY.
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Questions & Answers
duncan menziesasked
Glenn Jacksonasked
Why oh why didn't I read the reviews first. Like all before me I've had the same poor service from this dodgy company. Very slow service, no number to call, no one will reply to their online message service, blaming covid for their delays. Never again.
2 answers
Hi Glenn, call (02) 92016111 - it HN reception. They'll put you through.
I'm with you! I feel the same way.
David B.asked
I am still waiting for delivery Microwave order 2102565772 to David Brent, Maroubra 2035 Tel:93440145
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