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Reviewer Photos & Videos
KrystleSouth East Queensland, QLD
Great customer support!
I had a manufactures fault with my tv however it was out of warranty. I had to pay for the initial service to indeed confirm it was a manufacturers fault but once it was confirmed they replaced the tv. Couldnt be happier! Great work Hisense.
1 comment
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SamSouth East Queensland, QLD
- 2 reviews
Worst Fridge Ever
Purchased 16.10.19. Blew up 12.11.19. Lost all our food. Hisense 695L French Door Fridge. Absolute joke. Very annoyed. NOT HAPPY. Would not recommend this brand to any consumer. Requesting Refund.
1 comment
Jasmine F.Hisense
Hi Sam, We are sorry to hear about the experience you have had with one of our products. If you call 1800 447 367 one of our friendly staff will be able to assist you, alternatively email me your Hi... Read more
sense Reference number to [email protected] if you have made contact with us already.Similar opinion? Write a review on ieatwords.com.au!
ChrisIllawarra, NSW
- Verified customer
lost faith in product and customer relations
I purchased a 75R6 in June 2022 and it failed to turn on by early October.
A new unit was sent out after a week or 2 but the first night watching i noticed the image had a white dot visible when the screen was dark.
i was told to take photos of the whole TV with the TV on and off and send them away.
after sending the photos off i was told they need me to cycle through a specific process taking photos along the way and then send them off which i did.
the next day they emailed me asking for the photos and i told them i sent them the day before an...Read more
1 comment
Jasmine F.Hisense
Hi Chris, we are sorry to hear about the experience you have had so far with one of our products . Chris can you email me directly [email protected] to discuss alternative options and i will call you directory?
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mark kingGreater Melbourne (Outer), VIC
- Verified customer
worst tv ever
i brought the tv in march and have had problems nearly every 2 months had to reboot the tv twice then had to have new software installed via usb now its the onlt tv out of 3 smart tvs that the internet cuts out password never works or just has no signal for normal tv seems like u fix one problem to then have another i have ask tech support to replace or have a look at it as its not working properly but there no help very disappointed with hisense you would think after buying a new tv from jbhifi in march i wouldnt of had any problems yet or if i did they would of been fixed and that would of been it but no its just a waste of time DONT BUY A 55 INCH HISENSE TV
3 comments
Jasmine F.Hisense
Hi Mark, we are sorry to hear about the experience you have had thus far . Can you please send me your Hisense reference number and I will look into your file ?
What reference no
Jasmine F.Hisense
hisense reference number that would have been sent to you when you first made contact
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Suby09Melbourne
- 12 reviews
Repetitive failure
In the course of 4 years I had 3 different Hisense TVs fail, each with its own unique problem. Customer service is helpful and they offered to replace the TV every time, but the hassle and inconvenience is not worth it.
I don't expect a TV to last a lifetime, but I do not expect to get a new TV on a yearly basis either. I have no more faith in this brand.
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Anastasia ConfosSydney, NSW
- 5 reviews
- 1 like
65inch TV
Great quality for the money!! The quality of the picture is not as good as I wanted it to be, but I suppose you cant expect much from the price... But still super happy with it. The sound is also pretty decent and its really easy to set up netflix etc :)
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Ian WalshGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
Freezer failure
2 year old freezer major fail lost over 500 dollar's on meat hisense offered at first 200 on appeal they then offered 300 dollars not happy product failed miserablely they are replacing but dont really want this brand quite upset and angry i work hard for my money
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B WagenerSouth East Queensland, QLD
High Quality
Just purchased a Hisense 40" Smart TV, picture perfect, great sound and the capability to record a program to watch at a later stage. Finally excellent and friendly support from retailer HN and Customer Service in NSW.
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foguie
- 4 reviews
Hisense TV
We purchased a 70" screen hisense TV. It came with a 3 year warranty,. We were extremely happy with the quality of picture however one month before the warranty expired the Screen developed a thin Blue Line vertically in the centre. We lodged a report with the local service provider and third response was Swift and efficient. As there were no screens to fit being made anymore, Hisense. Provided a completely new model in 75" to replace our faulty one.l cannot praise this maker or the product high enough, we will only ever buy Hisense TVs from here on and highly recommend hisense to everyone, great product at an excellent price.
1 comment
Jasmine F.Hisense
Hi Foguie, thank you for the great feedback we are happy to hear that you love our products as much as we do .
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LilySydney, NSW
- 2 reviews
TV died after 3 years and 4 months
No red light at all .Tried troubleshooting according with the web searching but not working with my case.
The timing is a little bit awkward as the warranty is 3 years....We have a SONY for more than 10 years and still work well.
Contacted with seller and Hisense service hot line 1800 xxx xxx. No happy result.Contacted with ACCC today and still waiting for follow up.
My Hisense Reference Number is:101477141. If possible please help me find out what Hisense can do in this case?
1 comment
Jasmine F.Hisense
Hi, I have looked into your file for you further, from what I can see we have offered you technician details, please have the unit assessed . If the technician is unable to repair the unit or a maj... Read more
or fault, send me the report at [email protected] and we can look at alternative options . Thank you for your understanding.Similar opinion? Write a review on ieatwords.com.au!
Shilpa V.Metropolitan Adelaide, SA
- 6 reviews
TV is great, Smart TV component takes a while to turn on
I have a 50 inches Hisense Smart TV, it is amazing for the price. It is a Smart TV - android based and takes a while to turn on, but after it does - I have no complaints - I have had this for 3 years now.
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MikeSouth East Queensland, QLD
- 2 reviews
After Sales Service Is Pathetic
I bought a brand new Hisense 49 inch Smart TV on 22nd August 2022. It went 6 weeks before the picture went blank. I contacted the warranty hotline and it was a week before a technician was sent out to look at the set. The technician spent about an hour on it before deciding it was a part that he did not have that was faulty and this part had to be ordered in. So I waited another week for the part to arrive, the technician came back and after further investigation concluded that a module had failed and the set was unrepairable so he submitted a ...Read more
report that a replacement TV was in order, that had to come from Melbourne, I couldn't get a replacement from the local store I bought it from. It is now the 20th October and I am still waiting for the replacement set to arrive, Hisense have told me it will be Monday the 21st. So I have been waiting 7 weeks since the set failed and still waiting for an outcome, will never buy another Hisense product again.6 comments
Apologies but it has not been 7 weeks more like 5.
Jasmine F.Hisense
Hi Mike,
We are sorry you have had an issue with one of our products and delays with getting a replacement . Mike can you please provide me with your Hisense reference number and I will look into it for you further or email me at [email protected].
All I can find is a number on the Warranty Claims Form which is CY-A162804 C.
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Do yourself a favour and dont ever purchase a hisense product
Purchased a Hisense TV late June and 2 months in there was an issue with the back light. Hisense have said they are unable to repair and therefore under warranty they will replace TV. It been a month and still waiting for replacement. Ive contacted customer care and no one has been able to help in any productive way. Customer care is non existent.
4 comments
Jasmine F.Hisense
Hi Tony, we are sorry to hear about the issues you are having with one of our products . Tony can you please provide me with your Hisense reference number and i will look into it for you .
Hi Jasmine, reference # 57105345.
I am disappointed that it is taking this long for the problem to be rectified. I have waited for over a month now, and continue to wait for a resolution. I have been... Read more
Jasmine F.Hisense
Hi Tony, i called Anto on the 18/10 and resolved the case for her same day .
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Karl
- 2 reviews
Poor Customer service
It seems like their customer service department couldn't care less about helping customers. My TV is still under warranty if I'm not mistaken (3 years I believe) and I've only had it for 2 and a half and it started getting what I call clouds in the screen. I just got told without any one physically accessing the TV, that it's a limitation in the LCD technology and not a manufacturing fault and if i wanted to escalate the matter further I had to email another department. How can you not offer to have someone to not at least come and have a look ...Read more
and physically access it before saying that while it's still in the warranty period? I'm not impressed at all, I actually feel like returning the TV to where I purchased it from and paying a little more for a more reputable brand. Not only did I contact the store where I purchased it from, they said they'd even pass my details onto their Hisense sales rep so that they could get in contact with me and this was well over a week ago. I can't say that I'd ever recommend a Hisense product to anyone at all after the lack of customer service I have received, its not like I'm asking for a replacement, all I want is for someone to come and have a look at my TV and fix it. Not impressed at all.3 comments
Jasmine F.Hisense
Hi Karl, we are sorry to hear about the experience you have had thus far with one of our products and service, can you please provide me with your Hisense reference number and i will look into it for you, or email me at [email protected]
I have emailed you, Thanks, Karl
Jasmine F.Hisense
Thanks Karl I will look into it for you :)
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Katie KGreater Melbourne (Metropolitan), VIC
- 5 reviews
Hisense smart 4K TV
Cheap tv and only some of the apps works like netflix and youtube. Web browser doesnt work and you often need to turn the tv off and back on when it 'freezes' or gets stuck on an app
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Hisense tvPerth, WA
TV not working satisfactory
Have an issue with our tv, tried 4 times Via their service centre to fix the problem but no luck. Will not send a repair man out to assess. No where to go from here. Won’t ever touch another Hisense TV again.
4 comments
Jasmine F.Hisense
Hi, We are sorry you are having issues with one of our products, if you provide me with your reference number I can look into your file.
Ref no 101418762
Thankyou
Jasmine F.Hisense
Thank you, Upon looking into your file it seems like we have previously addressed your concerns regarding manufacturers exhibiting some degree of motion blur and the picture cannot be completely fr... Read more
ee of artefacts, which is not deemed a manufacturing fault, nor do we usually log jobs for . I have placed notes on you file however to check your TV software to ensure it is up to date, If you give our friendly technical support team a call on 1800 447 367, they will be able to address your other enquiry.Similar opinion? Write a review on ieatwords.com.au!
Beware buyers....
My fr/freezer was a dud from day 1, but I had to go thru the process, wait for parts, wait and get mucked around for repairs, wait by the phone. Then totally ignored for another 2 wks, no one wanted to talk to me. Finally after me chasing it was decided to give me replacement number. I then emailed proof of purchase and bank details for $150 for food loss. What a relief, finally this ordeal was almost over.
Until that is, I get a call from Retra Vision a few hrs later. Your fr/freezer is now discontinued and cannot be replaced!
I have 2 op...Read more
3 comments
Jasmine F.Hisense
Hi Greta, we're sorry to hear you've experienced an issue with one of our products. If you provide me with your Hisense reference number i will be able to address your enquiry
My ref number is 101419991
No reply, that's fine.
Update....you gotta read this.
I must have upset folk over this review. Next thing you know I've been ACCESS DENIED! ERROR 1006. (www.retravision.com.au) has banned your IP add... Read more
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Not recommended
Buy Hisense 75” smart tv with in 3 months it stopped working complain to the provider, it been three days no one came to fix it . Not recommended this brand it’s better to buy Sony worth of money
1 comment
Jasmine F.Hisense
Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry or alte... Read more
rnatively provide me with your Hisense Reference number to [email protected] and I will look into your file :)Similar opinion? Write a review on ieatwords.com.au!
Seany
- 6 reviews
Fantastic support!
Couple of shelves broke prematurely, and it was no problem for Hisense to replace them. Their customer service was fantastic and their product os as well. We now only buy Hisense.
1 comment
Jasmine F.Hisense
Hi Seany, Thank you for the great feedback, that is wonderful to hear everything was sorted out for you with no issues :)
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Emjay206Sydney, NSW
- 6 reviews
Love Their TVS
We have two tvs from Hisense. a 70" and a 50" - both have awesome picture quality, especially considering the price point. I recommend them if you're looking for good value.
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Questions & Answers
Lui A.asked
I just received a new freezer from Good Guys Hisense HR6VFF280D from a box today. When I open the box, I cannot find the ac plug and I am wondering how the machine is working without electricity. Can you please help me?
1 answer
Jasmine F.Hisense
Hi Lui, we are sorry to hear about the issue you are having with your new freezer. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry, if there is a part missing we should be able to arrange one to be sent out to you.
Matthew Basked
I have a 40R4 TV bought from HN on 7 May 2022. Can anyone explain why, once a week, when changing the channel or checking the EPG one ends up with a black screen? Yet it magically works again when the power is turned off at the wall and the TV restarted. Thank God we will not have to put up with Chinese crap in the future.
4 answers
Crap tv...I’ve had one replaced and the ‘updated’ version still does the same! Still under warranty..they would like a technician to ‘have a look’ no thank you!!!
Jasmine F.Hisense
Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.
Sorry, why should I have to? Why can't you release a firmware upgrade on your website. Calling a technician will achieve absolutely nothing, judging by previous comments.
Frosty Screenasked
Hi Hisense. Bought 55nch R7, Good guys, 30-1-2020. Q ??? How do I remove frosty film off screen surface. Please help. Ralph I.
1 answer
Jasmine F.Hisense
Hi Ralph, you are only able to remove the film off our OLED range. Model 55R7 you will not be able to.
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Jasmine F.Hisense
Hi Krystle, thank you for the amazing feedback, we are glad you are a happy customer.