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Reviews

2.0

148 reviews
5
(25)
4
(9)
3
(3)
2
(11)
1
(100)
  • Product Quality
    2.1 (65)
  • Return Claim MadeYes (22) · No (42)
  • Customer Service
    2.1 (62)
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Emjay206

Emjay206Sydney, NSW

  • 6 reviews

Love Their TVS

published

We have two tvs from Hisense. a 70" and a 50" - both have awesome picture quality, especially considering the price point. I recommend them if you're looking for good value.

The worst after service

published
2 comments
Hisense
Jasmine F.Hisense
Jool
Jool
Paul

PaulSydney, NSW

  • 2 reviews
  • 1 like

poor customer service and low quality item

published
3 comments
Hisense
Jasmine F.Hisense

Hi Paul, sorry to hear about the issues you are having with your fridge, can you please privately message me your Hisense reference number to [email protected] and i will review your file



Paul
Paul

101403375

Hisense
Jasmine F.Hisense

Hi Paul, I just tried calling you however no answer .

Can you please call Hisense directly 1800 447 367 regarding your case and quote your reference number, i have placed notes on file also so your next interaction will be easier.

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Mish

MishSouth East Queensland, QLD

French door fridge freezer, 4 door Black model

published
2 comments
Hisense
Jasmine F.Hisense

Hi Mish sorry to hear about the issues you are having with your fridge drawer, Mish can you please send me your Hisense Reference number privately to [email protected] and i will look over your file

Mish
Mish
Lisa45

Lisa45South East Queensland, QLD

  • 22 reviews
  • Verified customer

Amazing After Sales Service

published
mad as hell

mad as hellgold coast

  • 3 reviews

Dont buy Hisense

published

My 55K321uw tv screen turns shades of blue just months after warranty period. Customer care is sorry but will do nothing.The term Statutory Guarantee means nothing to them. Do yourself a favor and buy a different brand

1 comment
Hisense
Jasmine F.Hisense
Barlow R.

Barlow R.Northern Region, NSW

  • Verified customer

Avoid Hisense

published
1 comment
Hisense
Jasmine F.Hisense
evg.evd7

evg.evd7South East Queensland, QLD

Very poor quality

published

It's a very poor quality products, washing machine didn't work properly from the very beginning.
I've tried to call JB HiFi to organise the maintenance. They was every time just referring to Hisense team. We didn't get maintenance assistance even once.
Don't waste your money and time!!!!

1 comment
Hisense
Jasmine F.Hisense

please email me at [email protected] so I can look into your complaint and assist.

Leni F.

Leni F.Sydney, NSW

  • 2 reviews
  • 6 likes

Top quality for good price

published

Bought a Hisense 58 inch. Works perfectly. Good quality, good value for money. Easy set up and haven’t had a problem since buying. We believe it’s competing with bigger brands.

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Darren Gabbe

Darren GabbeGreater Melbourne (Metropolitan), VIC

  • 19 reviews
  • 2 likes

Google Play won't connect

published

I got so sick of this piece of garbage that it is now awaiting the hard rubbish pick up next month. I went down and paid $600 for a Panasonic and couldn't be happier. Hisense, TCL, Changwhatever the hell and other Chinese designed and produced tv's are really crap!

Brian D

Brian D

  • 2 reviews

Star rating is deceptive

published

Bought a tv with a 4 star energy rating,but to get a decent picture with actual colour you need to change the settings.
This brings up a warning of more energy use,so what is the energy rating?
Tv works ok but deceptive marketing

Sue

SueTerrigal

  • 8 reviews
  • 2 likes

Love This Brand, value for money !!

published

We have had 4 different Hisense TV's and each one has been excellent and they are all still running perfectly. Would highly recommend this brand as a cheaper alternative to the high end market.

PeaceNotWar

PeaceNotWarSydney Surrounds, NSW

  • 2 reviews
  • 1 like

Beware.

published

Brought a Hisense tv. 3 months later white lines appeared at top of the screen. Hisense wanted nothing to do with trying to help us, even with extended warranty. Disappointing. Do not buy there tv's def go with other brands.

2 comments
Hisense
Jasmine F.Hisense

Hi, can you please email me at [email protected] so I can assist you?

PeaceNotWar
PeaceNotWar

I have sent numerous emails as well as phone calls asking for Ben. You do not want to help me therefore you most probably won't help other people.

Julie F.

Julie F.Central, SA

2nd Hisense fridge

published

Our 2nd fridge, 1st was reported as faulty within first week. We were told we would get a new fridge as it was structural, this took over 4 months to replace.
2nd fridge 3 faults, 2 electrical last was fridge seal. It has now been over 2 months and excuses every time I've rung up. It was to be repaired until they decided that it's 3rd fault so they would replace/ refund. This had taken me nearly 6 weeks to get the paperwork sent through to the retailer. This whole time I've got rubber bands holding my fridge door together as seal is is bad.
Never but Hisense visionary service are rude, condisending and do not reply to you.

Hisense 39 inch Smart TV

published

Hisense Smart Tv, absolutely terrible, tv consistently stopped working, had the tv replaced 3 times, and still ongoing issues, would never ever buy a hisense tv again, customer service didn’t care, confirmed they have issues with the tv and just keep replacing them. Asked for a new tv upgrade for al the trouble caused, didn’t even cross there mind to help their customers, terrible service!

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4landy

4landyWide Bay-Burnett, QLD

Hisense 65" Smart TV

published

No Service from Hisense. Smart TV that can't download apps. Unsuitable for Australian APPS can't download APPS. No compatible with Google or Australian APP shops. Go with a well known brand. Rubbish, definitely not a smart TV. Waste of money

Grant

GrantSouth Australia

  • 2 reviews

Hisense fridge

published

Couldn’t be more impressed. Recently had problems with Fridge, French door model. After reading many negative reviews & having the unit for over 12 months, worried what response I would get. Response was way above my expectations. Sent out service tech, tested found problems, Replaced with new unit, every person of contact was polite & helpful. Very happy customer.

Disappointed

DisappointedMELBOURNE

  • 2 reviews

Can’t live with out it

published

I bought a hisense fridge 3 years ago and the door showed rust marks on the top of the door and also on the handle They blamed us for no looking after as it was close to the ocean

Poor Example

published

Just garbage, no other way to put it really, just a garbage tv system all around. My Hisense TV is just rubbish, save your money, do not buy it. All the software and the TV itself is second rate. DO NOT BUY.

Tony

Tony

  • 2 reviews
  • 1 like

What warranty ????

published

Do not buy a hisense television' i have a warranty problem, only with the safe removal of usb flash drive was on to them today went through registration etc etc etc and was asked for my phone number. I do not at the moment have a phone number and explained this to operator. Was then informed sorry without your phone number i can not help you and hung up on me. That is why i would not recommend this mob to anybody. Poorest service or lack of i have ever experienced.

1 comment
Hisense
Jasmine F.Hisense
Page 4 of 8
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Questions & Answers

Lui A.

Lui A.asked

I just received a new freezer from Good Guys Hisense HR6VFF280D from a box today. When I open the box, I cannot find the ac plug and I am wondering how the machine is working without electricity. Can you please help me?

1 answer
Hisense
Jasmine F.Hisense

Hi Lui, we are sorry to hear about the issue you are having with your new freezer. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry, if there is a part missing we should be able to arrange one to be sent out to you.

Matthew B

Matthew Basked

I have a 40R4 TV bought from HN on 7 May 2022. Can anyone explain why, once a week, when changing the channel or checking the EPG one ends up with a black screen? Yet it magically works again when the power is turned off at the wall and the TV restarted. Thank God we will not have to put up with Chinese crap in the future.

4 answers
Fran
Fran

Crap tv...I’ve had one replaced and the ‘updated’ version still does the same! Still under warranty..they would like a technician to ‘have a look’ no thank you!!!

Hisense
Jasmine F.Hisense

Hi, we're sorry to hear you've experienced an issue with one of our products. If you give our friendly technical support team a call on 1800 447 367, they will be able to address your enquiry.

Matthew B
Matthew B

Sorry, why should I have to? Why can't you release a firmware upgrade on your website. Calling a technician will achieve absolutely nothing, judging by previous comments.

Frosty Screen

Frosty Screenasked

Hi Hisense. Bought 55nch R7, Good guys, 30-1-2020. Q ??? How do I remove frosty film off screen surface. Please help. Ralph I.

1 answer
Hisense
Jasmine F.Hisense

Hi Ralph, you are only able to remove the film off our OLED range. Model 55R7 you will not be able to.

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