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Reviews

4.6

106 reviews
5
(82)
4
(12)
3
(6)
2
(2)
1
(4)
  • Value for Money
    4.7 (46)
  • Plan Type
    • Post-Paid Sim Only (23)
    • Pre-Paid Sim Only (19)
    • Post-Paid with Phone (2)
  • Customer Service
    4.7 (44)
  • Local Reception
    4.7 (40)
  • Transparency
    4.6 (41)
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  • Verified customer

good mobile service

published

Good coverage, haven't had any problems or concerns thus far. Easy process to sign up and transfer from previous provider. Very good value for money with unlimited calls/texts. Data plans aren't huge but sufficient for what i need.



1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for recommending us, M Langdon!

Review collected in partnership with Hive Mobile

Judy

JudySydney, NSW

  • Verified customer

Double charged me on prepaid plan

published

I switched from Amaysim to Hive over six months ago now. I am on a prepaid plan where they automatically charge my credit card every month. It had all been going fine until this month they charged me twice. Their contact operator line only operates Monday to Friday business hours, now I have to wait to call someone to solve this. Had been with Amaysim for three years prior to switching never had billing problems, and their app is not as user friendly as Amaysim’s in comparison.

1 comment
Hive Mobile
Max K.Hive Mobile
Chris

ChrisSouth East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Understanding...

published

I recently ran into some issues with Hive Mobile.

However they reached out and were very understanding and actually said they would work towards the issues I brought up.

They not only provide low affordable plan costs but do it in such a way - ensuring everyone is happy at the end of the day.

2 comments
Hive Mobile
Max K.Hive Mobile
Chris
Chris

Thanks for reaching out and clarifying these details. Very much appreciated. I've adjusted the review appropriately.

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Greg

GregPerth, WA

Great Service

published

I now have now four mobile services with Hive, very happy with the coverage and service. Needed to contact the Helpdesk a couple of times and they provided excellent assistance - well done and very much appreciated.

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the kind words of recommendation, Greg. Greatly appreciated!

Jane

JaneSydney, NSW

The basic plan was perfect for high school kids.

published

The $9.80 per month plan (unlimited calls and texts) is perfect for our high school kids. They learn to manage the 1GB data usage so as not to exceed the limit too. Great plan.

1 comment
Hive Mobile
Max K.Hive Mobile

Great to hear your kids are learning the ropes, Jane! We get a lot of positive feedback about our usage meter on the app and website, so it's awesome that you're finding it handy for you and your kids.

Imrose

ImroseHunter Region, NSW

  • 4 reviews
  • Verified customer

Great Telco, Great Value!

published

I'm using HiveMobile for a month now, and to be frank I am totally satisfied. Network connection is good, 4G internet speed is really praiseworthy. It was my right decision to switched to HiveMobile. Highly recommended!

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the high recommendation, Imrose. Great to see you're satisfied with your new Hive service!

tinkerbell

tinkerbellsydney

  • 2 reviews

Only had 1 month but fabulous so far!

published

Have had no problems so far--no dropouts either.Am able to keep in touch with family and friends more often than with previous provider.It is an affordable plan for pensioners-highly recommended.

1 comment
Hive Mobile
Max K.Hive Mobile

Great to see you're enjoying your new plan, tinkerbell. Thanks for choosing Hive Mobile!

Gina Nguyen

Gina NguyenSydney, NSW

Exactly what i was looking for!

published

I am currently a student and was looking for a cheap and affordable plan. Signed up with Hive and have had no issues at all. All requests and questions sent to them by email were replied within 24 hours and my sim arrived in a few days and activated very easily. Overall no problems at all! would definitely recommend!

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks a bunch for the great review, Gina. Welcome to the Hive!

Alwyn Singleton

Alwyn SingletonGreater Melbourne (Outer), VIC

  • 2 reviews

Perfect

published

Whilst I have not used it far from home, I have had absolutely no problems with coverage. Great service and no complaints and no dropouts. Would highly recommend this service.

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the recommendation, Alwyn!

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Kate222

Kate222Greater Melbourne (Inner), VIC

Breaching the Privacy Act - sharing & disclosing your personal information with Moose Mobile

published

Had the account with HiveMobile which I had to cancel due to their service fraud. I've decided to change to Moose Mobile after reading Product Review. When I tried to purchased the SIM card, it said "your email address has been registered". Strange. I do not remember providing this company with my email address..I tried to reset the password (Forget Password link) as Moose Mobile suggested, and 1 minutes later, I received the Password Reset email from HiveMobile!!!!!!!!!!!!!!

I checked their privacy policy and they did not mention about disclosing or sharing my personal information with Moose Mobile!!

This is very very scary and I am going to contact the relevant authorities for breaching the Privacy Act.

2 comments
Hive Mobile
Max K.Hive Mobile
Kate222
Kate222
Simon

SimonCampania

Great value

published

Two people in my household have switched to Hive and we’re both very happy with the service and the value. The switch from our previous services went swiftly and smoothly. Keep up the great work.

Weed

WeedFelixstow

Great service, and good people to deal with Thankyou

published

Very happy with the service to date, have not had any problems would highly recoment Hive to freind and familyThankyou

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the great recommendation Weed!

well satisfied

published

I am connected to my home WIFI 90% of the time but when I use the phone network it seems more than satifactory.

1 comment
Hive Mobile
Max K.Hive Mobile

Great to hear you're satisfied with your service Arthur. Thanks for choosing Hive!

Gracie

Gracie

  • 2 reviews

Excellent Service

published

All has been good and I am a happy customer. I have had no problems with Hive Mobile. Keep up with the good work.

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the kind words and recommendation Gracie!

A great service

published

I haven't had any network dropouts, the network coverage has been great.
I don't download much data but speed is certainly sufficient for my needs.

1 comment
Hive Mobile
Max K.Hive Mobile

Great to see your needs are being met, Gail. Welcome to the Hive!

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Mike

MikeBrisbane

  • 2 reviews
  • 1 like
  • Verified customer

Perfect low cost sim

published

Were already on the Optus network, but tariff for PAYG was confusing and expensive. Switched to this basic plan, kept number and service up and running within 3 days of order placed. Billing is clear and simple and any online support required has been dealt with quickly and efficiently. No complaints here.

1 comment
Hive Mobile
Max K.Hive Mobile

No complaints is what we like to hear, Mike. Thanks for the review!

  • Verified customer

Great cheap service

published

Just needed a cheap reliable service for my husband so we could keep in touch when apart .internet not an essential as my husband does not use it. This has been just what i have been looking for. No other provider could offer me what i wanted all had big cost with large net.so far coverage been great no drop outs, can not comment on data speed as he does not use it. Thanks hive for a fantastic little service.

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for your fantastic feedback, Von!

great pre paid offer and service

published

network coverage is excellent I don't use the data much but when I do it is a lot better than my previous data supplier

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the review, Mark!

Stan B

Stan BGold Coast

  • 2 reviews
  • Verified customer

An amazing deal.

published

I saw this telco featured on one of the tv news programs.
They are extremely efficient and helpful and offer virtually the same service as Optus for $30 less a month.
Changing my two mobiles over to them was a no brainer.

1 comment
Hive Mobile
Max K.Hive Mobile

Thanks for the great feedback, Stan. And thanks for joining the Hive!

Paul T

Paul TSydney

Brilliant service all round! They certainly deliver what they promise.

published

Great coverage in my area haven't had any dropouts at all. Download speed is on par with the other telcos but I didn't sign up for the data. HIVE app is very useful too. Fantastic value couldn't be happier! Also their call center being in Australia was a major factor in switching providers.

1 comment
Hive Mobile
Max K.Hive Mobile

Glad to see you're enjoying your service and making use of our app, Paul. Thanks for choosing Hive!

Page 3 of 6
See all Hive Mobile reviews

Questions & Answers

curious

curiousasked

Where are your call centres located?

1 answer
Hive Mobile
Max K.Hive Mobile

Hi Curious,

Thanks for the question. Our primary call centre is Australian based, and you'll always speak to an Australian if you call within normal work hours. After 5pm and on Saturdays we rely on our trained staff in offshore call centres to assist with calls. However, you can always request for an Australian call centre representative to call you back or to escalate your issue to.

Kind regards,

Hive Mobile Support

Graeme

Graemeasked

I'm currently updating my elderly mother's phone with a senior's-friendly phone. They all seem to operate through the 3G network. If I were to purchase your $9.80 sim-only plan would the simcard be compatible with an unlocked 3G phone? (I'm specifically looking at the Olitech Easy Mate+ Seniors Mobile Phone).

2 answers
MacGyver2481
MacGyver2481

Hi Graeme,
I can't see you having a problem connecting with an unlocked 3G phone, see link below for more details and I've found Hive's Call Centre easy and quick to deal with so if still unsure give them a call to be on the safe side.
https://www.canstarblue.com.au/phone/introducing-hive-mobiles-low-cost-plans/

Hive Mobile
Max K.Hive Mobile

Hi Graeme,

Our SIMs are compatible with any 3G or 4G phone, but might be limited to one of these depending on the model. If your phone can connect to the Optus 3G network but not the 4G network, then your 3G will still work without a problem. You might run into connectivity issues in the occasional spot where the 4G coverage is much stronger than the 3G, but for most areas you'll be covered.

You can get a better idea of your potential coverage by checking our coverage map online, which I will link below.

https://hivemobile.com.au/coverage

Please let us know if you had any further questions regarding the service. We'll be happy to help.

Kind regards,

Hive Mobile Support

jaypea

jaypeaasked

With HIVE are you connected via Optus or Telstra ?

1 answer
Hive Mobile
Max K.Hive Mobile

Hi jaypea,

Hive uses the same network as Optus. Importantly, it's the exact same network, so your service would be identical to an Optus one.

Let us know if you had any other questions regarding our service. We'll be happy to help!

Kind regards,

Hive Mobile Support

Get an answer from our members and Hive Mobile representatives

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