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- Verified customer
good mobile service
Good coverage, haven't had any problems or concerns thus far. Easy process to sign up and transfer from previous provider. Very good value for money with unlimited calls/texts. Data plans aren't huge but sufficient for what i need.
1 comment
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Review collected in partnership with Hive Mobile
JudySydney, NSW
- Verified customer
Double charged me on prepaid plan
I switched from Amaysim to Hive over six months ago now. I am on a prepaid plan where they automatically charge my credit card every month. It had all been going fine until this month they charged me twice. Their contact operator line only operates Monday to Friday business hours, now I have to wait to call someone to solve this. Had been with Amaysim for three years prior to switching never had billing problems, and their app is not as user friendly as Amaysim’s in comparison.
1 comment
Max K.Hive Mobile
Hi Judy,
Thanks for letting us know about your issue. We would be happy to look into this and come to an acceptable solution for you.... Read more
Could you please private message with your mobile number so we can investigate this for you? Alternatively, you can give us a ring Mon-Fri 9am-8pm or Sat 10am-6pm or message us on Facebook. Kind regards, Hive Mobile SupportSimilar opinion? Write a review on ieatwords.com.au!
ChrisSouth East Queensland, QLD
- 2 reviews
- 1 like
- Verified customer
Understanding...
I recently ran into some issues with Hive Mobile.
However they reached out and were very understanding and actually said they would work towards the issues I brought up.
They not only provide low affordable plan costs but do it in such a way - ensuring everyone is happy at the end of the day.
2 comments
Max K.Hive Mobile
Hi Chris,
Your privacy is of utmost importance, and we take our obligations under the Privacy Act very seriously. I can certainly see where confusion might be caused in this situation. Hive Mobile is... Read more
actually a brand owned by the same parent company (TelcoPay) and operated in conjunction with Moose Mobile.Thanks for reaching out and clarifying these details. Very much appreciated. I've adjusted the review appropriately.
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GregPerth, WA
Great Service
I now have now four mobile services with Hive, very happy with the coverage and service. Needed to contact the Helpdesk a couple of times and they provided excellent assistance - well done and very much appreciated.
1 comment
Max K.Hive Mobile
Thanks for the kind words of recommendation, Greg. Greatly appreciated!
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JaneSydney, NSW
The basic plan was perfect for high school kids.
The $9.80 per month plan (unlimited calls and texts) is perfect for our high school kids. They learn to manage the 1GB data usage so as not to exceed the limit too. Great plan.
1 comment
Max K.Hive Mobile
Great to hear your kids are learning the ropes, Jane! We get a lot of positive feedback about our usage meter on the app and website, so it's awesome that you're finding it handy for you and your kids.
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ImroseHunter Region, NSW
- 4 reviews
- Verified customer
Great Telco, Great Value!
I'm using HiveMobile for a month now, and to be frank I am totally satisfied. Network connection is good, 4G internet speed is really praiseworthy. It was my right decision to switched to HiveMobile. Highly recommended!
1 comment
Max K.Hive Mobile
Thanks for the high recommendation, Imrose. Great to see you're satisfied with your new Hive service!
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tinkerbellsydney
- 2 reviews
Only had 1 month but fabulous so far!
Have had no problems so far--no dropouts either.Am able to keep in touch with family and friends more often than with previous provider.It is an affordable plan for pensioners-highly recommended.
1 comment
Max K.Hive Mobile
Great to see you're enjoying your new plan, tinkerbell. Thanks for choosing Hive Mobile!
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Gina NguyenSydney, NSW
Exactly what i was looking for!
I am currently a student and was looking for a cheap and affordable plan. Signed up with Hive and have had no issues at all. All requests and questions sent to them by email were replied within 24 hours and my sim arrived in a few days and activated very easily. Overall no problems at all! would definitely recommend!
1 comment
Max K.Hive Mobile
Thanks a bunch for the great review, Gina. Welcome to the Hive!
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Alwyn SingletonGreater Melbourne (Outer), VIC
- 2 reviews
Perfect
Whilst I have not used it far from home, I have had absolutely no problems with coverage. Great service and no complaints and no dropouts. Would highly recommend this service.
1 comment
Max K.Hive Mobile
Thanks for the recommendation, Alwyn!
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Kate222Greater Melbourne (Inner), VIC
Breaching the Privacy Act - sharing & disclosing your personal information with Moose Mobile
Had the account with HiveMobile which I had to cancel due to their service fraud. I've decided to change to Moose Mobile after reading Product Review. When I tried to purchased the SIM card, it said "your email address has been registered". Strange. I do not remember providing this company with my email address..I tried to reset the password (Forget Password link) as Moose Mobile suggested, and 1 minutes later, I received the Password Reset email from HiveMobile!!!!!!!!!!!!!!
I checked their privacy policy and they did not mention about disclosing or sharing my personal information with Moose Mobile!!
This is very very scary and I am going to contact the relevant authorities for breaching the Privacy Act.
2 comments
Max K.Hive Mobile
Hi Kate222,
Your privacy is of utmost importance, and we take our obligations under the Privacy Act very seriously. I can certainly see where confusion might be caused in this situation. Hive Mobile ... Read more
is actually a brand owned by the same parent company (TelcoPay) and operated in conjunction with Moose Mobile.If customers personal information are going to be accessible by and disclosed by other companies, this information has to be listed in your privacy policy. It also needed to be stated that this inform... Read more
ation would not be used for any other marketing purposes, which your company clearly fails to do so.Similar opinion? Write a review on ieatwords.com.au!
SimonCampania
Great value
Two people in my household have switched to Hive and we’re both very happy with the service and the value. The switch from our previous services went swiftly and smoothly. Keep up the great work.
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WeedFelixstow
Great service, and good people to deal with Thankyou
Very happy with the service to date, have not had any problems would highly recoment Hive to freind and familyThankyou
1 comment
Max K.Hive Mobile
Thanks for the great recommendation Weed!
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well satisfied
I am connected to my home WIFI 90% of the time but when I use the phone network it seems more than satifactory.
1 comment
Max K.Hive Mobile
Great to hear you're satisfied with your service Arthur. Thanks for choosing Hive!
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Gracie
- 2 reviews
Excellent Service
All has been good and I am a happy customer. I have had no problems with Hive Mobile. Keep up with the good work.
1 comment
Max K.Hive Mobile
Thanks for the kind words and recommendation Gracie!
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A great service
I haven't had any network dropouts, the network coverage has been great.
I don't download much data but speed is certainly sufficient for my needs.
1 comment
Max K.Hive Mobile
Great to see your needs are being met, Gail. Welcome to the Hive!
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MikeBrisbane
- 2 reviews
- 1 like
- Verified customer
Perfect low cost sim
Were already on the Optus network, but tariff for PAYG was confusing and expensive. Switched to this basic plan, kept number and service up and running within 3 days of order placed. Billing is clear and simple and any online support required has been dealt with quickly and efficiently. No complaints here.
1 comment
Max K.Hive Mobile
No complaints is what we like to hear, Mike. Thanks for the review!
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- Verified customer
Great cheap service
Just needed a cheap reliable service for my husband so we could keep in touch when apart .internet not an essential as my husband does not use it. This has been just what i have been looking for. No other provider could offer me what i wanted all had big cost with large net.so far coverage been great no drop outs, can not comment on data speed as he does not use it. Thanks hive for a fantastic little service.
1 comment
Max K.Hive Mobile
Thanks for your fantastic feedback, Von!
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great pre paid offer and service
network coverage is excellent I don't use the data much but when I do it is a lot better than my previous data supplier
1 comment
Max K.Hive Mobile
Thanks for the review, Mark!
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Stan BGold Coast
- 2 reviews
- Verified customer
An amazing deal.
I saw this telco featured on one of the tv news programs.
They are extremely efficient and helpful and offer virtually the same service as Optus for $30 less a month.
Changing my two mobiles over to them was a no brainer.
1 comment
Max K.Hive Mobile
Thanks for the great feedback, Stan. And thanks for joining the Hive!
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Paul TSydney
Brilliant service all round! They certainly deliver what they promise.
Great coverage in my area haven't had any dropouts at all. Download speed is on par with the other telcos but I didn't sign up for the data. HIVE app is very useful too. Fantastic value couldn't be happier! Also their call center being in Australia was a major factor in switching providers.
1 comment
Max K.Hive Mobile
Glad to see you're enjoying your service and making use of our app, Paul. Thanks for choosing Hive!
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Questions & Answers
curiousasked
Where are your call centres located?
1 answer
Max K.Hive Mobile
Hi Curious,
Thanks for the question. Our primary call centre is Australian based, and you'll always speak to an Australian if you call within normal work hours. After 5pm and on Saturdays we rely on our trained staff in offshore call centres to assist with calls. However, you can always request for an Australian call centre representative to call you back or to escalate your issue to.
Kind regards,
Hive Mobile Support
Graemeasked
I'm currently updating my elderly mother's phone with a senior's-friendly phone. They all seem to operate through the 3G network. If I were to purchase your $9.80 sim-only plan would the simcard be compatible with an unlocked 3G phone? (I'm specifically looking at the Olitech Easy Mate+ Seniors Mobile Phone).
2 answers
Hi Graeme,
I can't see you having a problem connecting with an unlocked 3G phone, see link below for more details and I've found Hive's Call Centre easy and quick to deal with so if still unsure give them a call to be on the safe side.
https://www.canstarblue.com.au/phone/introducing-hive-mobiles-low-cost-plans/
Max K.Hive Mobile
Hi Graeme,
Our SIMs are compatible with any 3G or 4G phone, but might be limited to one of these depending on the model. If your phone can connect to the Optus 3G network but not the 4G network, then your 3G will still work without a problem. You might run into connectivity issues in the occasional spot where the 4G coverage is much stronger than the 3G, but for most areas you'll be covered.
You can get a better idea of your potential coverage by checking our coverage map online, which I will link below.
https://hivemobile.com.au/coverage
Please let us know if you had any further questions regarding the service. We'll be happy to help.
Kind regards,
Hive Mobile Support
jaypeaasked
With HIVE are you connected via Optus or Telstra ?
1 answer
Max K.Hive Mobile
Hi jaypea,
Hive uses the same network as Optus. Importantly, it's the exact same network, so your service would be identical to an Optus one.
Let us know if you had any other questions regarding our service. We'll be happy to help!
Kind regards,
Hive Mobile Support
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Max K.Hive Mobile
Thanks for recommending us, M Langdon!