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35 questions from our users
PaulStJamesasked
Is the Hoover Heritage 5210 still available and where in Australia.
Paul
2 answers
No idea. I got mine 3 years ago so I doubt it. There will be a equivalent current model out there at the $200 price point
Godfrey G.Hoover
Hi Paul,
This machine is still available and is sold through Godfreys.
https://www.godfreys.com.au/hoover-heritage-5210
Regards,
The Hoover Team
PaulStJamesasked
How to the battery on the hand vacuum Heritage 5210
4 answers
you need to clarify what you mean
The battery is flat on my Hoover Heritage5210, can I buy a replace battery, if so where from?
Paul
I would go to Jaycar electronics. If you remove the battery and give them a call they can tell you if they have it in stock. Ebay after that if no success
Maria R.asked
How do I detach the dust container from the hand hold
3 answers
the red button above the light display (that shows recharge) will pop it open to empty. it pops back together easily
Godfrey G.Hoover
Hi Maria,
The red button is the on/off button for the handvac.
To release the dust bin you press down the light just below the red button.
Regards,
The Hoover Team
Hi Godfrey G., I'm jumping in here, as you seem to know your stuff.
I have a Hoover Heritage 5210, it doesn't charge anymore, what is the problem, battery or charger and what can I do ? I love the versatility of the Vac! Regards Paul.
Danielle R.asked
I cleaned my vac and waited for everything to be 100% dry. The small detachable vac still works and has suction, but now the roller on the head wont spin and pick up anything. All hair is removed and was working fine before but now nothing.
3 answers
check in the head that there is not something blocking it, in the bend. we removed a plug of hair and fibres from ours with a wire hook.
Cleared it out already and still nothing..
Godfrey G.Hoover
Hi Danielle,
We are sorry to hear that you are experiencing issues with your machine.
If your are not able to find any blockages and the brush is clear, we would recommend to take the machine into your nearest Godfreys store to be booked in for further inspection.
Regards,
The Hoover Team
Joyce V.asked
How do I clean the HEP filter can I wash it
1 answer
Godfrey G.Hoover
Hi Joyce,
We usually advise to dust or tap out the filter, they can be rinsed under running water, just make sure it is 100% dry before putting it back in the machine.
It is also recommended to replace the filter every 6-12 month depending on use.
Regards,
The Hoover Team
Debraasked
I purchased this vacuum cleaner in Aug 2018 and it has been in its box since then. I unpacked it for the first time yesterday, charged it overnight and now the light is flashing red and green and the vac will not turn on.
What can I do?
1 answer
Godfrey G.Hoover
Hi Debra,
There may be an issue with the battery or charger.
The machine will need to be booked in through your nearest Godfreys store for further inspection.
Regards,
The Hoover Team
Oscaasked
How do you release the bust bin on the Hoover heritage 5210
1 answer
Godfrey G.Hoover
Hi Osca,
You will need to press on the clear release button under the on/ff button.
If the canister is a little stuck you may need to pull a little harder to release.
Regards,
The Hoover Team
Steve Hendricksasked
I have a heritage 5210 and I am in urgently need of the battery pack
Kindly advise from where I may order?
2 answers
If you are confident you can open the unit to get to the battery pack. Likely you can order a replacement on line or maybe source from somewhere like Jaycar Electronics. I am assuming it is well out of warranty
i've seen them on ebay, but would also check prices at godfrey's, and battery world
Fionaasked
Roller has stopped wirking. Solutuion please?
1 answer
i think if you turn the head upside down you will see the roller is wound around with string or long hair. you can cut it loose with nail scissors and tweezers or you can dismantle the head and remove the blockage then put back together. all vacuum heads need this doing occasionally
Hannah F.asked
My vacuum won't pick anything up. When I use the hand unit, though, it's fine.
I've taken off the head and pulled out any hair that might be jamming it up and I've cleaned the filters the best I can (can I use water to clean it?).
2 answers
There must be something jamming the flow. Can you try inserting something flexible into the pipe and see if it is visible from the other end? It's not the filter since the hand unit works fine.
If its still in warranty id take it back. You dont want to go jamming too much in there and voiding any chance of getting it fixed
Roroasked
Have had this vacuum for about a year now - it’s started to flick dirt and what looks like small rocks behind the cleaner, it’s especially worse if I lift the head off the floor. Have had this a few times when putting back on charging station, but has got a lot worse recently? I opened the head up & cleared any debris I could find, but there was very little?
1 answer
I had the same issues with mine. Eventually it stopped working all together. Unfortunately i just dont think they are built to last. I cleaned filters regularly and took out the rotating brush and regularly cleaned that also but never had any improvement. Eventually the rotating brush stopped completely and i lost nearly all suction. I was asked to take it back in store as id only owned it 6months but i didnt bother as it was over an hour away. Maybe if its still under warranty, call the shop you purchased from.
Garyasked
Our 5210 has hardly been uses and the battery won't hold a charge how do I get a replacement battery or do I need to through away a product and waste my money
1 answer
there are 7 ni cad batteries in the unit to replace you need to make a jig up to get the patten right.
To be honest its cheaper to buy a new one.
Sherryasked
My question is this. Is the Hoover filter washable?
4 answers
Theyre not supposed to be, thats why they sell replacements. But hey, if its that dirty and you want to find out if its washable, why not do it? Make sure its ultra-dry before using again. If theres no improvement, then do what you're supposed to do in the first place: buy a replacement
You don't have to be sarcastic. It was a fair question. I didn't know you could buy replacements and quite often these things are washable which means they are sustainable.
Godfrey G.Hoover
Hi Sherry,
You can rinse the filters under running water, no agitation, please make sure they are 100% dry before putting them back in the machine.
Please keep in mind that even with rinsing the filter you will still need to replace them around every 6-12 months.
The replacement filter can be purchased through Godfreys.
https://www.godfreys.com.au/heritage-5210-vacuum-filter
Regards,
The Hoover Team
Sherryasked
Is the filter washable or do you have to replace it when it gets really cruddy? I have tried to brush it out and it sort of work.
1 answer
Theyre not supposed to be, thats why they sell replacements. But hey, if its that dirty and you want to find out if its washable, why not do it? Make sure its ultra-dry before using again. If theres no improvement, then do what you're supposed to do in the first place: buy a replacement
bazasked
Hi, I posted a question a couple of weeks ago but did not submit the complete problem. The 5210 wont charge & red light does not come on Power plug is ok, wondering maybe battery may be kaput, wait any response.
Baz
bazasked
my heritage 5210 the green charge light does not come on & will not charge what is the problem & fix?
3 answers
hi Baz, first thing does it charge? just because the light doesn't come on it may still charge, second check the charging points and maybe a different power point failing that id take it back to Godfreys, its $10 plus parts for repairs i believe. Good luck.
no it does not charge & red light does not come on
no it does not charge & red light does not come on switch power point ok
Kitrina Oasked
5210 his do u remove dust thing to empty?
Nickasked
I have used the unit a few times, probably had it for about a month. Just tonight after vacuuming, i emptied the unit and as i was putting it back together the plastic clip snapped off. Pretty much useless now because that one clips holds everything together.
Will it be covered under warranty? I am very doubtful of this. Also can I replace just that section? Seems silly that i'd have to replace the whole unit because of that one clip.
1 answer
Ask your supplier or go online to the manufacturer. In the mean time a strong Velcro strap may hold the dust container in place.
BRTANasked
how do I change the battery?
T Hendasked
I purchased my hoover 2 days ago and love it but I read someone mentioned they have a 2 year guarantee I was not told about this and can find no mention of how long my Guarantee is how can I find this out
1 answer
Best to check with the store where you purchased your item, if it's not displayed on your receipt.
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