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Hoover Vortex Pro Stickvac 5231 Questions & Answers
13 questions from our users
Francesasked
How do I get my money back?
1 answer
Godfrey G.Hoover
Hi Frances,
We are sorry to hear that your are not happy with your purchase.
Are you experiencing an issue with the machine?
Please feel free to contact us on 1300 360 845 to discuss further.
When contacting us please quote your customer reference number 377877.
Regards,
The Hoover Team
Sharon W.asked
Im having trouble charging in the vacuum
1 answer
Godfrey G.Hoover
Hi Sharon,
There may be an issue with the battery.
Please take this machine and charger into your nearest Godfreys Store with your proof of purchase to be inspected.
Regards,
The Hoover Team
Sharon W.asked
My battery is not charging
1 answer
Godfrey G.Hoover
Hi Sharon,
There may be an issue with the battery.
Please take this machine and charger into your nearest Godfreys Store with your proof of purchase to be inspected.
Regards,
The Hoover Team
Chris basked
Vortex pro hoover vacuum the dirt does not go into cylinder at bottom but gets stuck in hose why ?
1 answer
because everything about this vacuum cleaner has bad design flaws.
There is 5 points where dust/dirt gets stuck and the only way to fix it is to pull it apart and manually unclog it.
This vacuum cleaner is the worst one we have ever purchase....hang your heads in shame Hoover!!!!
Jenny M.asked
We are having problems getting the charging part to click into the base - is this a thing???
No answers
Bruce N.asked
Our vortex pro will not stay on high and is not too good st cleaning the car- actually it’s usless in the car - dies anyone else have tis issue
1 answer
Again take it back if you have a problem, godfrey's will take care of you, my brother has had one now for nearly two years with no problem in fact he threw his Dyson cordless in the BIN literally saying it was NOT working 1/4 as good, I have just put in new carpet & floating floor in the house and have not got my SHARK out the cupboard yet it's that good so i would say to anyone who has a problem TAKE IT BACK get it fixed & you will be as happy as !!!
Regards Chris A
Fran Casked
I just purchased a Hoover vortex pro. I’m having problems with turning it off. It only turns off when I remove the battery or when I put it back on charge.
1 answer
They have a 2 year warranty TAKE IT BACK get it fixed or replaced, I am sure that godfrey's will take care of you !!!
Hayley Sasked
Just bought my vortex pro today and I don’t think it’s charging. I’ve got the base plugged into the wall and the vacuum on the dock but there are no lights indicating anything. Have I done something wrong? The handy vac bit also won’t turn on when removed to use by itself and the power button is pressed but does come on when I turn on the whole unit. I’m worried I got a lemon.
Dave Rasked
We have a new Vortex Pro 5231 Stickvac. Is it OK to leave it permanently plugged in with the power switched on? Or should we only have the power switched on at the wall when actually charging?
(in other words will it damage the battery if the power is ALWAYS switched on to the Charging Base)
Thanks, David
LucSasked
How do you know when the battery is fully charged?
peter gorddardasked
Hoover Vortex Pro Stick:
We have a 4 bedroom house - can i clean in one session?
What is the life span of the battery under normal use?
How long can vac before the battery starts to die?
Where is the cheapest place to bye it?
2 answers
Most likely yes however only thing w heave found is that unless the dust cylinder is emptied before it is full, the shaft fills and blocks. That’s the only drawback that we’ve encountered so far.
it runs for 9mins on high power or 25mins on low... but you can buy extra batteries for it if needed
Sybilandbasilasked
How long to charge?
1 answer
Surprisingly quite a long time. We havnt timed it - we generally use it during the day (it lasts well in quite a large house) and leave on charge overnight. We suspect it probably takes 4-5 hours to recharge.
Sandyasked
How to assemble this please
No answers
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