I did not subscribe to this company, ever, I suspect an unscrupulous employment site sold my details. Currently receive at least 3 emails every day, tried to use their unsubscribe link but it only lets you enter in upper case?? Have told all my contacts to avoid like the plague, then I see on this review site that nobody has a good word to say about them. Every time they send me an email I call and leave an abusive message....

Stop with the unsolicited junk emails, 3 a day? Really people?

I just popped onto the internet to see if anyone else has had trouble with them. If I had seen the reviews I wouldn't have gone with them because I am having the same problem. I placed my order and then after a week or so I called up to find the arrival date. Another call later and a message to their website and I still couldn't get any contact. Only when I made a claim a couple weeks later on PayPal did I hear back within a couple hours of making the claim. Of course they just asked me to be patient. All I want is some reasonable customer service. They can't deliver that so why should they expect me to be patient?

Very Poor Service

Bought 3 tablets for our children for Christmas, they didn't arrive for months & we didn't have them for Christmas. Was told we would get a refund as soon as we sent them back, we have done this & no refund. Have emailed, phoned their "helpline" & left a message on their website - no response. Next stop consumer affairs.

Total lack of service, unable to get refund or in contact with them.

I made a purchase and received not what I ordered. I let ikoala know but never did I end up getting what I actually purchased. i am not happy. I will not be buying anything from here again. I hope they read this and decide to rectify the problem. will keep you informed.
Received some things i ordered
You do not always receive what you purchase

Yet another total rip off site. Nice sales pitch for rubbish products. The product I bought was nothing like the stone coated pots and pans they described. More like white paint splattered over a dirt cheap aluminium pan. and absolutely not non-stick as they described. Total rubbish. Lodged a complained twice, only to have the case closed immediately without any correspondence. Can't contact these people, and they will take no responsibility what so ever to justify their conduct. Stay away

Product was nothing like it was described, just cheap [censored word removed] for which any money would have been too much.

recently i purchased a few items from ikoala - i ordered a necklace and earrings set, a pair of yoga pants and a couple of kitchen tools. I got my order yesterday and just wanted to thank ikoala for the speedy delivery and for offering these quality items for really cheap prices. I am happy with what i have received and will continue to shop online with ikoala. I've already told so many people and enjoy other purchases in the past including a holiday. ikoala is a company that really does offer support, low prices and quality products. they continue to win my vote over some other companies i have shopped with online. thanks ikoala!
items were quality and excellent value for money. Im very happy with my order received.

My husband purchased a set of stone chef pans for my Xmas gift. The pan handles have never screwed in properly, and the surface of the pans are now starting to fade (only how many weeks after xmas.....). Not to mention that the package contained NO instruction manual at all. I have tried more than twice to contact the customer service team & wow - no one is home!! Wish my hubby looked at this website before buying these........ I will be heading to Consumer Affairs also if they don't reply to me soon....see you all there.
when they worked - they were great - no sticking
very light weight - handles do not screw in property (wobles around) & after a few washes, the pan surface is now fading off

I ordered a mattress off these people six weeks ago and surprise, surprise, it hasn't arrived. After blaming Xmas and New Year am still waiting. Going to Consumer Affairs and the Media so other people can be aware. I work in a large call centre, so am going to post it on the notice board for people to avoid buying from ikOala. Shameful.

My mother bought a slicer dicer thing nearly 5 weeks ago no response to email rang left contact number to ring back and that was 4 days ago and nothing want refund and won't be back ever don't get response soon going to consumer affairs and reporting this company for giving no response when asked what the hell is happening whackers

I ordered a $12 item including delivery and was charged $180 to my card . Not sure if there is a problem but there phones are overloaded and they are not returning emails. I have had to take the matter to my bank and maybe eventually the police. Buyer Beware

They "appear" to be shonky

I ordered my products nearly a month ago and still haven't received them. I have rung and emailed them everyday past the delivery deadline and Ikoala gave me excuse after excuse which turned into total lies. Go elsewhere people, this online company is a complete waste of time and money.

Don't deliver purchased good on time, if at all.

I had called Ikoala a couple of times after making the purchase to speak to your customer service reps just to get ETA as I hadn't received any tracking notification emails but I received the goods within the timeframe specified upon purchase and I also received a call from the delivery company twice, firstly to check my availability for delivery and secondly to check I was home an hour before delivery time. They arrived and all went off without a hitch and the product was great quality. So my experience was awesome, I will definitely be using Ikoala again!
Quality Prodct and received within timefram
The updates during the waiting period between purchase and delivery

The worst timing, still haven't gotten any of the things I ordered. I'm beginning to believe this is some sort of fishy, also due to looking at all the other reviews that obviously no one has received any of their products either!! Things sent from England and Hong Kong got here faster than just from Northern Territory to New South ... Terrible!!!

No product received, slow, unreliable,

I have been shopping with ikoala for a long time now, they are very trustworthy and are very prompt if there is a problem, I do not shop online but I was referred to this company by my grandmother and have found it simply amazing, the products are great value and of high quality, the staff are very helpful and polite, all in all a brilliant shopping site :-) and all from the comfort of my sofa, thanks ikoala, a very happy Australian customer, looking forward to my next order
reliable, trustworthy, inexpensive shopping