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Harshavardan petapalliSydney, NSW
Not good as you think!
Customer service is absolute s**t..!
I have called so many times to check whether iam eligible for pathology claim and they didnt answer the phone.
One year with IMAN health insurance
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Valentina P.South East Queensland, QLD
DONT ENROLL IN
They never like to pay your claim. They keep giving you silly excuses for not paying your claim. It took months to get paid my claim, it was nightmare. I was calling to call center, but everyone acted stupid to me. No one gave me idea how to fix my problem. They do everything to avoid pay your claim. If you need to waste your time and spoil your nervous system you can enroll in.
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Worst experience. DO NOT USE THIS HEALTH INSURANCE
I've had a very bad, frustrating and energy consuming experience with them. They constantly come up with more requests of information to avoid paying the claim (covered within my plan). After submitting every single document, invoice and files the hostpital had on me from the day of the accident, they start coming up with excuses saying the invoice needs to be broken up even more (there was nothing else to add to that breakup invoice...). They've asked for things that didn't exist and that clearly the hospital wouldn't have...even as the hospit...Read more
al was helping me out and provided every file they had on me...still not enough. It's a waste of money after you've paid for so long for a so called 'medical coverage service' thinking you will be covered in the event of an accident to then finding out that they'll put you through hell before paying back what's entitled to your coverage...In my case never saw a dime refunded to me...Dodgy company with overseas call centres of people who don't care about your health or plan coverage. IMAN NIB is just a money making machine scam taking advantage of people.Similar opinion? Write a review on ieatwords.com.au!
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Nesa tSydney, NSW
Nightmare
Said my policy will cover Gp but not even single penny was covered. Really disgusting and annoyed. Will never use their service. I have never experienced those horrible service in my life.
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Pratika shresthaSydney, NSW
Worst service ever.
Zero star. Worth less
Claim never responded. Dont reply any emails. Even though continue follow they make excuses. I have been with them for 2 years but when it comes to claim, never got my refund.
2 yrs
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Dodgy, crooks!
They always say that the scan of the receipt is not eligible, even though the scan is PERFECT. ABSOLUTELY CROOKS! This is atrocious, I do not suggest hiring their services.
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Fahim A.Perth, WA
- 2 reviews
- 2 likes
Please do not use their service.. I beg you
As an international visitor, I have their cover with my family. I pay about $280 a month for health insurance. They will direct debit the amount all right, but when it comes to paying me for any claims I have made, 10/10 times the picture always blurs, I have tried using different phones, but never works. and that actually worked for them very well, because I will be annoyed as hell and won't even bother to claim it back. And by the way, if you want to give them a call, have a movie handy, you will be halfway through by the time they receive your call... What absolute rubbish...
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Avoid pay claim
They are trying to avoid paying the claim for hospital treatment.
for no reason. I tried to call them several times but unfortunately, they don't answer on the phone calls.
I am travelling a lot with my company and from my experience to many insurances all over the world, Iman is the worst health insurance I have ever seen.
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Pathetic
Worst health insurance I have ever come across.
Never ever go to them .
Lot of harassment in getting your own money. They create so many problems and wont pay genuine
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RosNew South Wales
Worst service from MRS pepper
The service is lacking. Your staff needs more training and knowledge about what they are doing. When i spoke to MRS Pepper over the phone she doesn't know how to deal with the client and doesn't have common sense at all. She doesn't know what she is speaking and what can be done to provide better customer service. Myself working in customer service for 9 years never had such a terrible experience which i found while speaking with IMAN staff MRS Perrer.
Wouldn't recommend anyone at all.
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Worst service
Worst experience. When it’s a time for them to provide service back during my pregnancy for what I was paying them, Operator suggested and asked to cancel policy indirect way!!
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DenisPerth, WA
Can't even give there customer there insurance card.
I'm waiting to get my card insurance since December 2018. Every email I sent them they asked me to wait 10 - 14 business days but I still didn't get the card. I've reuqested multiple times online for a card this also isn't working. It's been 4 months now !
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pbySydney, NSW
They do not do any of their job, while they are blaming others.
I have been having the worst experience with them. I claimed my ambulance and hospital treatment fee with receipt first, and a lady said I have to send Invoice otherwise they won't pay me back. So, I sent them the Invoice and recept again even though the lady did not mentioned about it. After a month, I noticed that they paid the money to the hospital. I called them again and what another lady said was because I send Invoice only for the second claim, they thought I haven't paid to the hospital..... First of all, I did. If they could not see fr...Read more
om second one for some reasons, they should see the Invoice from my first claim at least. The thing was, it was the beginning of my worst and long experience with them. What the lady did to me was gave me a wrong document and let me call to the hospital... I don't want to mention each single things what other people have done after this... It took me and a generous lady from the busy hospital more than 5 months with too many long calls to fix this simple stupid error end up with my first voice raising after a long patient period. Moreover, thisbis not the end of the story. After a little while, they sent me an email of pay raise of my monthly payment for them. Of course I did seek better and cheaper company to go with. The new company did everything to transfer the cover for me. Then I have got a call from them asking my detail first even though they contacted me and asked me why I leave them. Well, I told the lady what happened in a calm manner, but she still kept offering me another year. I tried to be calm but not sure I did when I said "I don't think so" then the lady turned to be a bit rude to said bye to me and hung up the phone. After half a month, I received an email from the new company that because my old insurance company does not gave them a transfer certificate, even though they have been asking for it quite few times, they are not able to cover me. What the hell they are doing ??? or not doing????!!!!! My another long fight will start next Monday.....Similar opinion? Write a review on ieatwords.com.au!
Sean MichaelMelbourne
Poor Customer Service and zero benefit
I have been with them for 2 years. Very poor customer service. They frequently blame their system for not allowing them to do anything. As if the systems are controlling the humans working for them. Machine controlling Man, lol. You have to wait for a very long time to get someone on the call. And if they call you back they even tell you how long they spent on the phone talking to you. Wouldn't recommend to it.
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Worst Health Insurance Company Ever
These guys have the worst customer service team ever, they are only quicker in collecting premiums in all other aspects they are keep on delaying postponing things, doesnt give proper information or response. Things are delayed for days. Refund process and Team are Worsttttttt. Their premiums are bit less than other guys but dont think of few dollars and get into their spider web, later you will regret.
Worst Company ever.
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SharonRockhampton
Paid for a pre- existing condition report
I too was declined for a pre-exsisting condition.
Minor complaints. Bupa accepted me straight away. I found their customer service rude and very slow.
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Jeeon ParkMelbourne
I am wondering they are working or not?
I calimed few weeks ago and I received automatic email that ‘you claim should be paid into your nominated account within 5 days’. And surprisingly it is still processing and i think they don’t want paying me.
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JimmyColac
Overall decline in service
Approximately 4 years ago, when I joined IMAN it was an awesome insurer for work visa holders. Although the entire service has deteriorated, thus it’s not worth spending your money and time dealing with their appalling service. For e.g Slow processing of premium, customer service support do not answer your calls, replies to emails are non specific and not to the point.
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JoyceMortdale
- Verified customer
Worst Customer Service
Asking about the health insurance card for three times, waiting for two months and still not receive it until I was sick and need to go to hospital. The last time I complain to the customer service, they still insist they need 10 business days to send the card!! End up getting it after I have already recovered!
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- Verified customer
Dodgy!! They send you overdue mails for no reason
Even if the monthly premium is paid on time, you will receive dodgy emails that ask you pay overdue premiums and the amount is more than what you signed up for. For ex if you are on a the $75 plan then they will ask you to pay $98.
Having photos of some kids smiling in your websites doesn't make you a good company.
Dodgy. Absolutely dodgy.
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Questions & Answers
Rezaasked
hi. Is Iman Australian Health Plans blue Card for temporary holder visas a type of medicare Card? Thanks
1 answer
No. It was Value Plus Visitor Cover. When I enroll in, they said cover everything like a Medicare. But it’s lie
Gracia R.asked
What is IMAN health insurance id
No answers
Sean Michaelasked
If I want to dispute a claim which they reject, is there any Ombudsman or Government agency whom I can write to? I asked this from IMAN but they refused to provide this to me. Told me that I could look it up myself. Thank you.
No answers
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