Took out a fixed rate home loan 20 months ago (australia), I was offered to fix the rate for $1000 I declined 7 days before settlement on the property and with no RBA interest rate increases they increased the rate offerd. Now how can anybody orginse a home loan in.7 days going back to the market. I requested they stand by the orginal offer ING scoffed at me and said I should of taken the offer to pay $1000.
So about 15 months into the loan period I requested the break fees the figure a staggering $31,000. However 20 months in, it is now viabl...Read more

I'm extremely disappointed with ING declining my request for hardship based on my chronic depression. They understandingly accept hardship for floods, fire and the coronavirus victims but seem not to accept my situation. I am in arrears of my home loan for approximately 4% of the value of my loan. This is due to two factual situations that occurred to me.
1/ February of last year my engine without notice blew up and I had to come up with over $12'000 to replace the engine. With this cost I was behind in my loan, but managed to crawl back a litt...Read more

I should preface this review with a comment that we love ING for banking, don’t think we’ll ever bank with anyone else... but not so much for our mortgage

We signed up for a home loan with ING as we enjoyed our experience banking with them, we did not wish to use a big 4 bank, and the rate was competitive.

Unfortunately in our first month having a home loan with them our interest rate went up (despite no change in RBA rates). We were stunned and disappointed to say the least, but as newbies to home loans we didn’t know better and didn’t que...Read more

Likes:
- Online banking a breeze
- No redraw fees and limits
- Customer assistance generally fast online (usually replies within 24 hours)
- Interest Rates are competitive and transparent (although big banks are starting to offer better deals)
- Application process was pretty smooth

Dislikes:
- Visiting a branch requires me to go all the way to Sydney CBD
- Annual fee of $395 quite steep, even though I have online banking, savings, mortgage and personal loan all with ING...Read more

We were ripped off for many years on all our home loans, our original mortgage was high and our investment loan was high too and then we decided to go and buy another small investment and also move to another bank and sadly told ING we were moving on

But we spoke to Ing they recommended talking to their mortgage broker to fix it all and they fell over themselves to give us great interest rate cuts upon starting a negotiations on a third mortgage to get us to stay with, so we decided to give them another chance as the rates were great and ch...Read more

I must say we've been pretty disappointed with our service from ING.

We used them for a mortgage for our first house. I'd been in contact with them to get pre-approval for a loan and was told that once I had signed a contract financial approval would be quick, 3-4 days. That's not how it turned out. You never get given a single contact, the people that you were dealing with just go on leave without telling you, and you never hear back from e-mails. 3 days before settlement they still hadn't sent a valuer to inspect the house, and ING asked m...Read more

i am a mortgage adviser. to answer and help with some of these responses most banks will use the difference between their variable rate, standard rate, and the fixed rate you are in to calculate the break costs. the problem with ing direct is they have been good from a rate point of view for some time but are not coming to the party in with their five year money, so the instead of offering good rates they now slog you with the charge, which all banks do. however importantly when you first call them and are put throe actual correct pay out f...Read more

This is the first time in my life that I write a review for the services or products that I buy. My advice is to keep away from ING. And, I wish I read the reviews from this website instead only read the review from ING official website when I was hunting for the home loan in 2016.

When I received my first statement after my loan was established, I noticed that my interest rate was higher than I signed up for. I called ING. They told me, the rate went up the night after I signed up unfortunately, this thing happens, they cannot do anything abo...Read more

When asking about break costs, numerous mortgage advisors and calculators said the same break costs for a fixed home loan. When asking ING directly, they said they don't calculate based on the interest rates you signed up for and the day you want to settle. Instead, they go by the wholesale swap rate. When asking what they were, they said it was confidential information and stuck to their guns. They told me that there is nothing they can do to release that information and that if I don't like the answer, I should go to the banking ombudsman......Read more

Never trust the advertised rate on ING's website. I beliveve ING tries to price between big 4/small banks to non-bank lenders to offer a good looking home loan rate at the beginning.
When I just had a look on my Orange Advantage variable rate Owner Occupier P＋I, my rate wad 3.86, while the advertised rate on ING website for Orange Advantage was 3.43 and Mortgage Simplifier was 3.38(without the offset account and annual fees). That's a shocking 0.43 above the advertised rate. I called and talked to one of their home loan specialist, and asked t...Read more

First home buyer and applied for home loan direct (no broker) with an existing ING account. Initially, the process seemed straight forward and my first 'specialist' was very helpful (and contactable). As things progressed unfortunately the process got very complex. In total, I had 4 'specialists' throughout my application (with no explanation as to why the switch) and each progressively harder to contact (think 2/3 day reply times (if at all), calls straight to voicemail, etc). There's lots of paperwork and despite initially advertising an 'onl...Read more

I have been with ING (home loan) for the last 14 years. They advertise competitive rate to get new customers in. Once they have you they won't care about you a bit. Recently they beat they own record by rising variable base rate on our new loan with them by 0.15% a couple of month after signing us up and totally out of any cycle. What is worse, when you call and ask "please explain" they have all same excuses and if that is not enough will say that rate you signed up with is only for new customers... I'm actually not sure what that even means? ...Read more