The day after receiving our Chrysler 300 SRT that was purchased from a dealer in Perth we discovered that it had a fuel leak, the service department at Frizelle Sunshine Tweed was able to look at the car, diagnose the issue and have the warranty claim and parts order sorted in under a day.

Dalene was excellent to deal with and provided constant updates over the week that the car was there, we had some additional work done and were pleasantly supprised when the bill for these works was substantially less than what was quoted.

Highly recommended.

I wish I had read other peoples reviews before I purchased through Frizelles. Ive bought 2 cars from them in 4 years and I wont be doing it again. Salesman outright lied about what was included in the contract of sale. When Ive tried to follow up them there is no return of phone calls, emails or online chats. All I can say is dont trust the Salesman or their manager and make sure everything they say is in writing. Dont believe it when they say The Hub does all that separately because you never hear from them again.

Terrible service without asking changed my booking for car service, I am moving my car service to other dealership far away from them as their customer experience is very poor.

I called several times and left message to different staff members and manager inclusive the area manager NSW north coast in regards to an appalling after service that I received. I was totally ignored and bounced around with a total lack of respect. I eventually get my car back after 4 MONTHS at Frizelle Lismore for a repair.
No apology, nothing was offered except attitude from the entire staff inclusive of area manager.
Do yourself a favour buy and service your car from other car dealer but avoid Frizelle at any price.
TERRIBLE

Under no circumstances trust James Frizelle Motor Group they advertised a car for sale I requested photos of the vehicle they sent me photos of another vehicle.I then spoke to the general manager requesting his assistance in obtaining photos he advised he would have the manager contact me and send the photos it is now 4 days into this request and still no photos the car is advertised on multiple web sites including there own that it is a great buy as the price has been reduced but this car has never been for sale on their car yard has not been prepared for sale and they do not even have photos of it to show on their website this is certainly a company I believe the ACCC should look closely at.