Overall 70% satisfied but quality of workmanship in some areas disappoints. Roof is way too heavy for old style lifter system in use. Needs are radical re-think and/or re-engineering and strengthening of lifter bars. Roof comes down out of alignment making it hard to latch roof on drivers side of van. Keeping awning loose etc does not improve situation. Van tows well, like ensuite, single beds very comfortable, lighting very good, fridge and A/C both work well. Cabinet quality just OK, clearly not a lot of pride in workmanship. Does lack internal storage space. No pull out pantry although this was a great feature on our Freedom van. Would I buy another Jayco? Probably but steer clear of pop-tops.

Leaked in first rain, causing paintwork inside to bubble, was fixed and has done it again. Cupboard clips not working cupboards fall open during travel. Overhead cupboard broke away from wall. Solar panel controller failed. Blind refuses to come up. Window starring at screw point. Cupboard doors not aligned. Outside shower trickles only no pressure at all. Very unhappy customer here !!

Cupboard handles very poor quality. Overall good easy to tow good shower air con and heater good bed good lighting the only clock is too small need a bigger one.

Few teething problems with lights now fine. Very good to tow doesn't sway. Inside very well set out toilet & shower excellent. Aur conditioner bit heavy on roof to lift compared to discovery model but works very effectively. Comfortable inside .

No grease in Wheel Bearings(8). Non return Valve in scheme water incorrectly installed. Electrical terminals not crimped(squashed with pliers) Interior cabinetry very poorly installed; many cabinet components failed including the overhead cabinet which became detached. Yes these are being addressed under warranty, but why so poor workmanship? Lift your game Jayco. Not Happy

Disappointed in the new van, used it in October 2016 faulty lights.Using it in December 2016 more light problems and door handles break easierly.we have called Jayco and said we may come and see but at your cost. Not Happy

One thing that soon becomes evident with the Jayco Journey Outback pop top van is the lack of bench space. Very little room to prepare meals or wash up etc. Stove and fridge are excellent as are single beds. Lighting is exceptional and storage space is adequate but we find the toilet capacity hopeless along with water tanks - the water capacity can't support the shower if free camping unless a constant water supply is available.

What a great van! Our fifth new Jayco, the layout is great, very peaceful colour scheme, toes beautifully, looks smart, and great value for money, picked up new in June 2016, headed of on big trip, went into Townsville Jayco to have the roof adjusted and while here we mentioned that the rear wall had a bulge in it when hot. The next morning we had an email from h/o wanting photos, every few days another email ask how the van was. On our return home we took our van into our dealership, who sent it to Melbourne to fix/replace rear wall. Jayco h/o were fantastic and replaced the complete caravan. Where else but Jayco would you get this great service.

Excellent - Jim 23 May 2016
Puchased my 17-55-8 touring van in January 2016, have done 3k trip into Queensland, Van tows excellent with the dual axles and performs very well.
I have just had the first service & a couple of warranty jobs done at Jayco Nowra were i would recommend the sales team & the service team,
all was done with no hesitation . This is an excellent dealership, very perfessional. Our hand over took 3 hours never missed one thing.
Other than a couple of minor things we have found the van very comfortable & easy to use . The quality of the van & appliances are very good for a van that is reasonably priced.

I've read a lot of negative comments about this van I don't know if I'm one of the lucky ones or there are a lot of knockers out there but I'm more than pleased with it. The $ value against any thing similar is huge. We have only had one weekend away in the van so far but love every thing about it the lighting is fantastic. The new van is light years a head of our last van discovery out back same size tones more room and the end ensuite is Awsome I really rate this van and personally I think it's one of the best looking van around if you are thinking of a Jayco I would recommend it.

I purchased a Journey outback in September 2015. In the first week one of the struts broke then the tent came away from the van. Both repaired. Since then the shower stall has come off the back wall, the front of a drawer has fallen off, a cupboard door has come off its hinges. Both bedroom cupboards leaked and damaged the adjoining wall. A handle on one of the support legs broke, the contact used on part of the walls hasn't been installed properly and it is bubbled, the boot is warped as well as the boot lid. I asked for a replacement caravan and was told I need at least 30 things wrong with the caravan. Purchased from Brisbane Camperland and paid for it in full.

Just brought van 6yrs old but never been used, staples protruding through plastic, tape and card board over exhaust vent for fridge when on gas, cupboard doors screws falling out, poor wiring, plumbing needs to be modified and it hasn't travelled 100km yet. I read all the bad reviews but thought they couldn't be that bad with the amount of vans on the road.