I purchased a TV set from JB HiFi and intended to pay with an Amex card until they said there was a surcharge of almost $30. So I said I would pay with a Mastercard that had no surcharge. I later discovered that I had been charged the Amex surcharge even though I used a Mastercard. I rang the store which is about 8 KM from where I live and asked for this to be corrected. They seemed uninterested and said that if a come in they may fix it. I asked why this can't be done on the phone and they were not interested in progressing that. It was a total lack of care for a mistake they had made. I will not shop there again having bought many things in the past.

I expect some service where they have made the mistake.

We have just updated kitchen. The staff was quite helpful in explaining and comparing the items we were interested in. So we bought most of electronic appliances there. Would definitely come back to shop there again.

Had a pre-order with a store that were not helpful at all with questions i had. Rang my local JB store and spoke with the most helpful ( in actual fact he went above and beyond what I've typically had in my past experiences with JB HiFi ) he made every attempt to solve my query. Allan ( hopefully spelt right ) from JB HiFi Pacific Werribee you sir are a legend!! Spoke with Hannah
( manager) to make sure she knew just how appreciative i was. Well done Pacific Werribee

I went in to look at the New iPad and Apple Pencil, and found the service top notch, very knowledgeable and ended up with a great Price.

I needed a double dishdrawer urgently for my office, after our current one died. The guys at JB HIFI Home helped with advising exactly what was in stock so I didn't need to wait and then offered a very compelling price as it was floor stock. Thanks heaps for the help.

Good customer service friendly & ready to assist if you have a particular question competitive prices excellent range of brands available

Best price for an Apple iPhone 6s 64GB (Gold). No great wait for pick up either however when I have previously been in store there was a distinct lack of staff to ask questions of.

I've taken two phones back to JB HiFi as they had intermittent faults. Staff member just said if I can't produce the faults on the spot they won't help me. Very bad service

Needing a new dishwasher, chose a Bosch and hunted for a good price. Good Guys appeared cheaper but when I rang the JB Ringwood store they immediately knocked $25 off the online price if I came to the store. They also quoted $65 for delivery and installation. When I visited the store, they knocked another $5 off the price. The delivery service was amazing! They rang Monday to ensure there would be someone home the following day. Confirmed via text on the Monday. Gave me a 2 hour window, and then rang TWICE to let me know that they were 25 minutes away. Then a follow up text when delivered. Never experienced such a professional delivery service. Kudos.

Great. Prompt. Had want I wanted it about 6 different brands. Good knowledge. And listening to my needs. To easy.

Bought 55" hensen smart TV.Customer representative showed couple of options as compared to the one which I was going to buy and ultimately got the good deal.

JB Hifi generally has great service I speak for the Oxley,Indooroopilly and Brisbane City stores. Seriously if your purchasing a product with no idea about it before arriving at the store then your doing it wrong. Rock up with cash, or card (not amex and diners as there is a surcharge). Find staff, negotiate, do the deal, get your stuff and get out. Perfect stores if your an in and out shopper. It's hard when the staff aren't trained on everything but then again you can always read the box and do a search on your phone while in store.

Of my experiences purchasing with JB HIFI so far, the staff have been very helpful, kind, knowledgeable and even funny. I bought my HP computer there also and love it, very well suited for my needs as suggested by the salesperson. I travel a bit for work so have purchased at multiple branches but can recommend Oxley, North Lakes, Helensvale and Capalaba.

Always the best service. I don't shop anywhere else for any electrical goods or accessories. Great staff and a great environment.

5 star 5 star 5 star 5 star 5 star star star star star star star star star star star

We always go to JB HiFi for our electronic purchases they are so easy to deal with and very
Knowledgeable.

I recently bought a Sony tv from jb hifi
I wanted a cheap price and a good brand with all the mod cons
A young man served me and articulated all the pros and cons for my new sony tv
The price was discounted and the service was impeccable
I paid at the checkout and went to the dock to pick up the sony tv. At the dock everything was carefully scrutinized so that my tv was handed to me in perfect condition
The young man, then used a trolly to take it and place it in my car .Old fashioned service !!! where the consumer is valued
I would definitely recommend jbhi fi

Amazing service and products, with friendly staff, great range products and unbeatable prices. The staff are always willing to help and always have great advice