Had a problem with courier not delivering to home address. Instead my item was taken to a pick up point. I had paid for express delivery. Contacted JB to tell them I was very unhappy. They were excellent and arranged to have my item delivered the next day although they were not to blame. Really impressed with the friendly, helpful staff

Staff are friendly and helpful and are always happy to knock a little bit off the listed price. Product itself is great and comparable in price to any online sites

I have been having endless problems with my large screen LG TV its been repaired 4 times so far this store has tried its best on every occasion to sort the repair but now the extended Lemon warranty is trying to evade replacing the TV. The store manager Marie has been very helpful she even spoke to LG on my behalf. Her attitude to me as a customer has been excellent and has made every attempt to help me. I wish her all the best and hope to get continued support to distressed customers like myself.

I bought a Samsung 9 from here wow the person that served me was so focused on me instead of serving 10 people at once. He answered every question i had abiut the phone. Told me the good and bad but more good then bad. Sold on the phone I said very profesdional

jb hi fi stocklands west burleigh. bought tv and kept loosing picture. turns out it was box i was useing.rang the guy who sold tv. he said we will exchange no problem. rang later told about box. this man was really concerned for the customer and very helpful.top sevice

iphone 8 is the best phone ive used so far and i get all the new iphones that come out, the camera settings are the best and takes the most amazing images

Always a pleasure making purchases from JB Hifi, ( most recent purchases: portable charger, walkie talkies, Sony headphones 3 months ago). Friendly service, great deals.. Thank you.

JB HI FI Moore park has an excelent customer service. The staff cleary knows a lot about the products and are realli enthusiastics.

Rang about enquiring for phones to purchase. attitude was like. really do i have to explain all this to you. no interest shown and demeaning attitude. so purchased elsewhere and told my friends.

I ordered a FitBit Flex 2 and it was delivered to my house 24 hours later for less than $5. The price of the Flex 2 was better than I could buy from FitBit directly and delivery faster.

New shop in Malaga WA, full of homeware now, but have to go to the rear of the shop with items and pay for them, then make your way out to the front again.

Our TV of just over 1 year old got a white line from top to bottom. Could not find the receipt and our online bank credit card only goes back 3 months.I phoned the JB Hi Fi store and was advised that they could not help me find the purchase date which the Manufacture needed to be able to fix our TV.

When we purchased the TV we gave the store all of our details. We run a business and we can find any transaction by doing a customer search.

Very disappointed JB Hi-Fi

As tempting as it is to save money, do not buy Apple products from here- after buying an iPad Pro for my daughter for Christmas we opened it up to find it had a small hairline crack underneath the screen. JB state that they offer warranty and replacement for faulty products but this was not the case with Apple products when I tried to return it the next day. I got rude customer service and was told to send it away to Apple at my cost. This is actually not the first time I have bought a faulty Apple product from JB.

I purchased a Panasonic digital tv with home theater system. Did not know much about it or how to put it together. I received a very friendly helful service. They show me many different option, the sales person was not pushy at all. He was very kind and honest. Westfield Carindale JB Hi Fi store. I will return. Thank you

We purchased a Kenwood K-Mix stand mixer 7 months ago. On the whole it as been great but a design flaw would see the plastic collar that locks the bowl into the stand snap (this really should be metal). Kenwood would replace it along with the bowl each time this happens but the warranty process would take around a month. The last failure was two weeks before Christmas so we called JB's to see if they could assist. They arranged an immediate refund & provided a substantial discount on an alternate mixer. Everything was resolved quickly and easily (which is fantastic when you have two small children with you).

Bought two tvs recently . The guy who sold them too me couldnt arrange delivery that day . So bought them around on his way home

Decent customer service large variety of products, competitive prices may vary recommend doing your research before purchasing to ensure getting the best price.

I purchased a TV set from JB HiFi and intended to pay with an Amex card until they said there was a surcharge of almost $30. So I said I would pay with a Mastercard that had no surcharge. I later discovered that I had been charged the Amex surcharge even though I used a Mastercard. I rang the store which is about 8 KM from where I live and asked for this to be corrected. They seemed uninterested and said that if a come in they may fix it. I asked why this can't be done on the phone and they were not interested in progressing that. It was a total lack of care for a mistake they had made. I will not shop there again having bought many things in the past.

I expect some service where they have made the mistake.