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Dee M.South East Queensland, QLD
Great service!
Thanks Jem for the work! Easy booking, quoted on the spot, did a great job. Was a stressful time considering I could have been up for an expensive job, but Jem followed up with Council for me and ended up saving me the cost of the job. I really can't thank you enough Jem. Will definitely recommend this service to others.
1 comment
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Zuzana HusakSouth East Queensland, QLD
Great work
After sky high water bill received on Friday, which pointed to a concealed leak, Jetset plumbing sent Ben to detect the leak on Sunday and whole job was scheduled and finished on Tuesday. Dan was a perfect tradesman, taking in the whole situaton and coming with a perfect solution. Job well done, clean finish. I was very impressed. Highly recommend.
1 comment
Jetset P.Jetset Plumbing
Dear Zuzana,
Thank you very much for leaving your feedback. It was a pleasure to be able to help you with your water leak. We will be sure to let Ben, Dan and the entire team know.
Kind Regards,
Jetset Plumbing
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Quick and cost effective!!!!
Burst hot water tank. We had no hot water due a burst tank, what a way to start new week. Had Jet Set Plumbing to help and replace old hot water system with a new one. Received quote which was very close to other quotes we received for the same job. My wife was extremely happy to have the Jet Set team carry out the necessary work as we found them to be polite, clean and very easy deal with.
Will be recommending Jet Set Plumbing to friends and family and look forward to using these guys for future work.
Thanks for the great service.
Christopher. M
1 comment
Jetset P.Jetset Plumbing
Dear Christopher,
Thank you very much for your valuable feedback. We are pleased to hear how happy you were with the Jetset team. We will be sure to let everyone know.
Kind Regards,
Jetset Plumbing
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patriciabakewellSouth East Queensland, QLD
wonderful service
I was extremely happy with the fast service, and was offered a lot of good advice and due to the fact that I have an older house, the advice came in handy. My problem was a leaking underground pipe which has now been fixed, and a leaking tap in my ensuite. Both problems fixed. I will not hesitate to call jetset again.
1 comment
Jetset P.Jetset Plumbing
Dear Patricia,
Thank you very much for your valuable feedback. We are pleased to hear how happy you were with Matty and the Jetset team. We will be sure to let everyone know.
Kind Regards,
Jetset Plumbing
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Catherine
- 2 reviews
Highly recommended
I Highly recommend Jetset Plumbing, I had a broken tap in my garden and there was water running everywhere, I rang them and they were there within a couple of hours, I have delt with plumbers in the past, and I have to say Jetset were very pleasant to deal with . I will definitely use them again. Catherine :)
1 comment
Jetset P.Jetset Plumbing
Dear Catherine,
Thank you for leaving your feedback, We are extremely happy to hear of your Jetset experience and we look forward to working with you again soon :)
Kind Regards,
Jetset Plumbing
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M beattieSouth East Queensland, QLD
- 2 reviews
Jetset Plumbing experience pay for their adverts
We had an issue a few weeks ago where the sewerage pipe blocked up, so urgent action was needed. Called jetset plumbing as they were recommended on 4BC. All the exploratory work was done and it was deemed by them that a section of pipe had collapsed, also roots were blocking the pipe. One of their plumbers told us initially that as ours was a block of land where you couldn’t get a bobcat in cranes would have to be hired and although they didn’t want to worry us the cost could be over $100,000 to fix the whole problem. After a while they had a ...Read more
change of tact and started to dig down to the pipe. We were advised by the end of the first day that if we didn’t take immediate action the sewerage would back up into the house, probably that night. The plumber gave us his estimate of cost at this stage at just over $28,000 for some relining of sections of pipe and install an overflow relief gully . Although shocked we felt we had no choice but to go ahead as the house wouldn’t be habitable otherwise. Early the next day while work was starting one of the plumbers told us there would be an additional cost of $2,000 for additional relining that needed to be done, so over up to $30,000 . Near The end of the next day after the work was well under way our insurance company sent out one of their recommended plumbers as they felt the cost appeared very high, he gave us his estimate of cost for the same work at $15,000 but now it was too late to change plumbers. After a discussion near the end of the work and after I gave my view on the costs, $6,000 was taken off the bill, which I think was generous on my part. The biggest worry for customers was the plumber that did most of the work claimed they were more expensive than other plumbers because they had high marketing cost including advertising on 4bc.2 comments
Jetset P.Jetset Plumbing
Hi Maurice, the first job we did for you was in 2016 which was an installation of a gas hot water system. The job you refer to above was carried out in February of this year and I am sorry that you ha... Read more
ve been left feeling disgruntled. Steve left your home with the understanding everything was finished and tidied to your standard. I am shocked some 3 months later you have come to this platform and voiced your frustrations. As previously discussed, you were not ever quoted $100,000 to carry out the job. You received a written quote for $23,450 that you signed prior to the work being carried out. After you had the insurance companies Plumber attend site and provide a price to you that was cheaper than our price you contacted us, we went over the price to explain the discrepancies. Firstly, that your job was urgent and we had jobs previously booked in that we had to cancel to make your job a preference and secondly that the plumbing companies quote you received was employed by your insurance company. We are two companies that carry out the same work, however we are set up in completely different ways. The insurance companies plumbers price the work and carry it out for insurance companies. Whereas we advertise to attract customers. We did meet your request of dropping the price $6600 without question. We also agreed to re lay the pavers which was not an inclusion in the price of your quote and we paid without question for the miscellaneous items you said we had damaged - a plant, the trigger spray to your hose and a crack in a paver. We also sent out someone to custom cut a paver and lower pipes you weren't happy with visually.Your plumbers his exact words to me were" I don't want to worry you but this could cost over $100,000 ", clearly when you are told that the drain will be blocked again tonight and will almost certainl... Read more
y back up through the house you don't have much bargaining power. We were charged $2,338 inc gst for the exploration and then the same day your plumber provided a further a quote for the work to prevent further back up of sewerage through the house and fix the problem for $25,795 inc gst followed by a further $2,000. Unfortunately for us the Plumber the Insurance company sent out didn't appear until well after the repair work was under way. Hard to hear your plumber tell us that we paid more than we would with other plumbers because you have high marketing costs.Similar opinion? Write a review on ieatwords.com.au!
LozzaSouth East Queensland, QLD
- 3 reviews
- 1 like
Highly recommend
Jetset Plumbing employs reliable, efficient plumbers. Service is of highest standard, I have had numerous jobs done over the years, and all completed in a satisfactory manner. All plumbers I have dealt with are friendly and have great interpersonal skills. The one time i didn't use jetset for an issue was a disaster with another company, so Jake who i have seen a few times, came out and gave me the best advice going forward with no fee. They are not the cheapest plumbers, but you get what you pay for and will not hesitate continue using them for my plumbing needs.
1 comment
Jetset P.Jetset Plumbing
Dear Lozza,
Thank you for taking the time to leave us with your feedback. We are extremely pleased to hear how you have found our service and we will be sure to let Jake know.
Thank you again and have a lovely day,
Jetset Plumbing
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LindaFSouth East Queensland, QLD
Always get three quotes
I was quoted $1423.40 to replace the shut-off valve on my unit. I was quoted 4-5 hours work. My son had a look at the valve, reached in and scooped 5 handfuls of dirt away from the tap and gave the top of the valve a wire brush. He used a socket to remove the connecting nut. I bought a replacement tap head from Bunnings at $8.00. Job done.
3 comments
Jetset P.Jetset Plumbing
Dear Linda,
Unfortunately we don't have any record of a job under your name or with these details. Please feel free to contact us so we can sort this out for you.
Thank you and have a lovely day,
Dylan
As I said in my original review... I was Quoted. Quote number 3703. There's nothing to sort out here. The job has been done for a cost of $8.00.
Jetset P.Jetset Plumbing
Hi Linda, unfortunately in your initial correspondence there was no quote number to identify you with. Thank you for providing one so we could respond to you. The plumber has quoted to dig down 600mm ... Read more
to expose the line and then to raise the height of the valve for ease of accessibility. This is how a fully licensed and qualified plumber would resolve the issue you seemed to be having there. If you have opted not to go with this and are happy with what you have there and the resolution your son came up with then that's great. Additionally if you did get another two quotes we would love to compare what they have quoted to ensure we are competitive. Kind regards, Jetset PlumbingSimilar opinion? Write a review on ieatwords.com.au!
AJRSouth East Queensland, QLD
Thanks Tony from Jetset!
Well after my husband ran the lawnmower into the garden tap things went downhill in terms of making any further plans for a nice Saturday arvo! However the inconvenience of having to turn the water off for a couple of hours was made up by the prompt, efficient, friendly and totally professional service from Jetset plumber Tony. Problem sorted in under an hour on a Saturday afternoon. Thanks so much. Will definitely recommend you to family and friends!
1 comment
Jetset P.Jetset Plumbing
We are so please to hear how happy you are with Tony and the service you received. It was a pleasure being able to help you and resolve your problem.
Thank you and have a lovely day,
Jetset Plumbing
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Harvey WilsonSouth East Queensland, QLD
- 100 reviews
Never Again
Jetset completed my job in a good time, although it probably wasn't the cheapest around.
I was attracted to Jetset by their claim to have no call out fee. It's true, they don't! However, if they come to assess work needed and you dont go ahead, there is a $99 fee. To me, that amounts to a call out fee. In my case, the assessment cost $150. Something doesn't add up there. They can't give a price over the phone, but you really are stuck to having to use them no matter the price quoted, otherwise it is money wasted.
After the work, they offered...Read more
a complimentary plumbing assessment which is code for, lets see what other problems we can find. I felt the upsell after the job completion was over the top. Just a suggestion....take it down a notch. I felt like I was being lectured.2 comments
Jetset P.Jetset Plumbing
Hi Harvey, we have had a look and don't have any jobs booked in under your name. If you do have any concerns, please phone our office.
Kind regards,
Jetset Plumbing
1300 453 873
I used my screen name for privacy.
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Ruth WSouth East Queensland, QLD
Matt and Mike
We had serious issues with out stormwater system but are now really happy with the neat, quick and professional work of Matt and Mike from Jetset plumbing. In two days we have gone from overflowing to cleanly rectified. Couldn't be happier. Thanks guys!
1 comment
Jetset P.Jetset Plumbing
Dear Ruth,
Thank you very much for taking the time to leave your feedback. We truly appreciate your kind words and we will be sure to let Matt and Mike know.
Kind Regards,
Jetset Plumbing
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Jetset Jake
JAKE was Professional&knowledgeable.
The inhouse check was a nice surprise . The camera to find were my water drain was plus they were not blocked & no tree root damage, was agreat relief. Thankyou Kim from Labrador
1 comment
Jetset P.Jetset Plumbing
Hi Kim, we are glad that Jake was able to put your mind at ease. The CCTV Camera and locator is a great way to view the internals of the pipes, position where they are and work out why they have block... Read more
ed. Its been a pleasure to read your positive review, thank you.Similar opinion? Write a review on ieatwords.com.au!
Maggie LSouth East Queensland, QLD
Best Plumbing Service I have ever had!
Finding a good plumber for our residential and rental properties always give me a headache until I found Jetset Plumbing. The service was efficient, professional and reasonably priced. Would definitely recommend them to anyone who wants a quality plumber!
1 comment
Jetset P.Jetset Plumbing
Hi Maggie, thank you very much for such a positive response that's fantastic to hear!! We are only to pleased to be able to provide such a service and look forward to helping you out whenever the occasion arises.
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Jetset Plumbing
Jem is a very professional personable and informative without being pushy plumber he was very helpful and he worked cleanly and efficently we were very impressed with his work and would highly recommended him and will do.
1 comment
Jetset P.Jetset Plumbing
That's great you have been shown the Jetset Plumbing 5 star gold medal service. Thank you for sharing your experience :-)
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Jem was great!!
Jem came quickly to fix our bathroom. He identified the problem and worked to find a solution. He was professional, knowledgeable and communication was great. highly recommend Jem and Jetset!
1 comment
Jetset P.Jetset Plumbing
Hi Crystal, We are only to pleased that Jem was able to help you out so quickly. Thank you for taking the time to share your Jetset experience :-)
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possie1313South East Queensland, QLD
- 5 reviews
We are lucky we had 2 excellent plumbers attend our home.
We had a leak that was very hard to find. Matt and Mick found it and did an excellent job. Matt worked tirelessly all day with his head down a 4foot hole until he fixed the problem. Both of these plumbers are a credit to jetset plumbing and we hope they will be recognised for their hard work especially Matt for such hard day done with a smile. Thank you
Mike and Eileen Davidge from Forest Lake.
1 comment
Jetset P.Jetset Plumbing
Hi Mike and Eileen, we are aware that was a tough job! We also thank you both for allowing Matty and Mick to follow their processes to get to the bottom of your issues at your home. It took some time,... Read more
but we are happy to say the job is complete and only too pleased to hear of your glowing review!!! Thank you.Similar opinion? Write a review on ieatwords.com.au!
John WSouth East Queensland, QLD
- Verified customer
Best service, great company
I have used Jetset plumbing plenty of times now and every time I couldn't be happier. I've never met anyone as good as these guys before. I highly recommend you use this company. thanks, J
1 comment
Jetset P.Jetset Plumbing
Hi John, we are only to happy to assist you! Thanks for the review and please don't hesitate to get in touch in the future should you need a Plumber :-)
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ShaunSouth East Queensland, QLD
- Verified customer
An Expensive Rip Off
Dont use jetset plumbling - they are overpriced and are not honest Jetset plumbing were contracted to unblock and clear our sewer last week on Wed. [name removed] arrived over two hours late and proceeded to unblock our sewer line which was backed up with sewage For this service he charged me 400 dollars and wanted another 300 to send a camera down the pipe to look at the blockage I agreed to the camera for 200 dollars and images showed a mass of tree roots,Jem then told me that that pipe would have to be dug up meaning my fence would have to b...Read more
e removed and garden destroyed .For this he wanted to charge me 6000 dollars !! I declined and within five days the toilets were blocked again. This time I contacted Pipe Rescue who unblocked the drain again with the same high pressure water blasting hose then put a camera down ThEN used a different head on the water blasting hose to slice and clear the tree roots - something Jetset should have done I was told - and they did it all for 350 dollars PLUS when it comes time to dig the affected pipe up or reline it it is not gonna cost me 6000 dollars - Avoid this company -They are dishonest and a rip off2 comments
Jetset P.Jetset Plumbing
As per your review on Facebook -
Hi Shaun, it is unfortunate that you feel this way and have chosen to voice your concerns online rather than contacting us. Should we have been called when your line h... Read more
It is very convenient that Jetset Plumbling has said they would have fixed it a second time for free - once this review went online I got no less then 3 phone calls from Jetset that ended with me been... Read more
asked to take the review down - I still stand by my claim that this is a dishonest business - check out this link to the video provided by Pipe Rescue that shows that the pipe was never severely damaged - just clogged with tree roots that they easily cleared and PipeRescue also gave me a $100 discount because I had been ripped off the first time https://www.youtube.com/watch?v=wJLFo21-QGsSimilar opinion? Write a review on ieatwords.com.au!
James
- 2 reviews
No Show Now Communication
Made an appointment for the next day. Given a time window of 10am to 1pm. By 12.40 pm no contact so I rang the office to enquire. They said they would ring back. They did not ring back. I rang again. They indicatated that they could not contact the plumber and could not tell me when the plumber would arrive. I took a day off for nothing. Very upset
1 comment
Jetset P.Jetset Plumbing
Hi James, we do apologise for being late. In this line of business unforeseen circumstances do take place, which was what occurred on the job booked in prior to yours. We did phone you back to explain... Read more
the issue and what the hold up was however you hung up on us before we were able to explain. The Plumber scheduled for your appointment finished on the job 5 minutes after this phone call and offered to come to your property, to which you declined. I am sorry we were unable to appease you.Similar opinion? Write a review on ieatwords.com.au!
best plumbers in town
Jem and Jake are absolutely amazing at what they do at Jetset plumbing! They took the time to explain everything to us and gave us handy info for the future too! If you want good honest plumbers call Jetset.
Honest
Reliable
Full of useful info
1 comment
Jetset P.Jetset Plumbing
Hi Naz, Thanks so much for taking the time in your day to write a positive review!!! It's great for the plumbers to hear their hard work is appreciated. Thanks again and have a great day.
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Jetset P.Jetset Plumbing
Dear Dee,
Thank you very much for leaving your feedback. It was a pleasure to be able to help you with your plumbing job. We will be sure to let Jem and the entire team know.
Kind Regards,
Jetset Plumbing