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Josie HeinrichSouthern and Hills, SA
- 3 reviews
- Verified customer
Can’t praise Jim’s plumbing enough!
I can’t thank Jim’s plumbing enough. Chris Abrahamson was on time, punctual, gave great advice, was very organised with the jobs he did around my house, Overall, I was very happy with the price, discount and work Chris had done and he left the place very clean after he left. Now that’s great service! Great to see there are great, honest, young dedicated Plumber tradees out there still! Thanks Chris! You are worth your weigh in Gold! A credit to Jim’s Plumbing
Regards Josie Heinrich
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Rachel S.Metropolitan Adelaide, SA
- Verified customer
Public holiday hero!
Thank you Joe for coming to promptly on a public holiday Monday.
Your service was superlative.
Arrived, investigated thoroughly and diagnosed the issue in no time all with a smile on your face.
Fantastic. Thank you.
JN#781934
1 comment
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LeeMetropolitan Adelaide, SA
- Verified customer
Ripped off experience
I got Jim’s plumbing to fix pipe leaking in my kitchen, I asked the plumber how long it will take to complete the job then he seemed unclear to say anything. So I assume it would be complicated then. I didn’t know that it actually only took 15 min to complete the job and they charged me $522. $132 call out fees and $390 job done. I supplied part of the pipe ($9 only for the pipe) too. Well, it was pretty clear that they are not the honest service supplier in Australia. How would you want your company has long run business with no turn back cust...Read more
omer. I raised my concern to the customer section, they don’t see their charges were unreasonable and triple times more than the market rate. The customer officer told me that this is national rate and no different whether you call the job in weekday or weekend, I said to him every state has their own CPI rate every year and how can you get SA customer to bear the same higher charges as Customer in Sydney and Melbourne? Just wondering do you have financial analysis and strategies staff to work for your business for long run plan? I strongly not recommended this plumbing to anyone. That’s a grey area with their price set to customer.1 comment
I have just received the tax invoice breakdown. I found the call out fess was incorrect $129 GST exclusive, I raised this to the customer service officer then he immediately said the invoice cost was ... Read more
incorrect the $9 should be included in material and consumable? You can randomly moved the cost across to different item and match to your total that you charged to me.? The price content isn’t transparency to customer.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
RIDICULOUS pricing, go anywhere else BUT HERE
The young guy was nice at first, and did a good job, but his PRICING???? How can ANYONE justify charging $622 for fixing two taps without giving you new taps? They charge a CALL OUT PRICE $132,before doing any work at all. Washers cost $5 for a pack of around 50, and labour can be justifiably up to $70 or $90 on New Years Eve, but he charged me $500 on top of the call out fee? The work took about 20 mins. The guy was worried i wouldn't pay as at first i said "i can't pay $920 for fixing two taps, so you may as well leave". He then offered to ...Read more
do the work for $500 saying "i'm not supposed to do this" as if blaming a boss, and i I changed my mind worried the hot water would leak too much and cost me a fortune. He then made me sign his ipad 3x before the job. Finally I asked for an invoice at the end and he refused to give me one? i wanted to forward the invoice to the landlord to show him the cost. He said"You will get the invoice in an email". I said "NO, i need to see an invoice before i pay, what kind of job is this?" He then added one sentence to his ipad notes, saying what he did but it looked really dodgy and not like a proper invoice. I said i didn't have that kind of money to pay right away, but he insisted "you have to pay now", and refused to wait a couple of days for payment. All he wanted was the MONEY. I used an emergency credit card and paid while he held up an eftpos machine, later seeing the invoice in my email stating that i COULD have paid later?? I rang customer service people, who stated the plumber runs his own Franchise so it was his own business: so he CHOSE the PREDATORY PRICING,. They refunded the $132 but that means i still paid $500 for a basic tap fix, and no parts. How can anyone justify charging more than $75 in labour and parts for replacing a washer in a tap- he got $500?? Even if he paid the secretary $30/hour, took out money for petrol, and Advertising, @ $100, the job itself would have been reasonably priced at $175 in labour and 2x 10c washers. He took my whole week's wage, with no conscience, taking total advantage of my vulnerability and need to get the water stopped as soon as possible. Most average wage people cannot afford this type of pricing. I am a tutor with 30 years experience and charge a reasonable fee of $60 per hour DRIVING to people's homes. Go ANYWHERE but here.2 comments
Customer Service M.Jim’s Plumbing
Mary, it is disappointing that you have written a review with such incorrect information regarding what we charge here in pricing as well as what was discussed on the phone especially as we have voice... Read more
recording. A lot of the issues stemmed from your landlord who would not reimburse or pay for this work that you had authorised. In speaking with you on the phone and advising what you have written is incorrect in this you review, you hung up and would not discuss these issues. We did send you an invoice while you were on site as this is done electronically through the technician’s iPad. Kind Regards Jim’s Plumbing. 777084.The information i gave is correct, $200 would have been a fair and reasonable price for replacing washers in taps. Charging $500, which i paid and have a receipt for, is unreasonable, and shows the gr... Read more
eed and lack of integrity in this company : Chris, the plumber could not show me a proper invoice on his ipad. I was not given the chance to contact my landlord at all, so this is pure fabrication. My landlord is in fact here today attending to other issues.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great service but a little pricey
I had an invoicing issue originally but when I contacted Jim's about it they dealt with it promptly and satisfactorily, so thumbs up for customer service and complaint resolution, this is my updated review in response.
The plumber who attended was friendly and prompt, and did the job of an emergency replacement for our outdoor tap well. He also noticed that the water pressure on our property is a bit high and gave us some good advice about the effect of that.
Just a word of warning, the non-refundable call-out fee does NOT include the first half hour of service or similar in the way that most companies do, so I'd recommend asking for a ballpark quote over the phone in advance to be sure that you're not surprised by the total bill.
1 comment
Customer Service M.Jim’s Plumbing
Rebecca the advantages of using Jim's Plumbing is our prices are fixed prices straight from our iPad so that what we charge clients cannot vary from client to client, allowing us to provide consistenc... Read more
y. We definitely do not charge $600.00 to replace a garden tap. Please feel free to contact our office to discuss further so we can resolve your issue. It is important that our clients are happy with the service we provide each time and I am sure we can assist. Kind Regards, Jim’s Plumbing.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
RachelAdelaide
- 3 reviews
- Verified customer
Awesome service
Koasta from Jims plumbing was incredible. He fixed my taps while my toddler talked his ear off. What amazing service. Highly recommend. Best customer service from a business ive ever received!!
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jim's Plumbing 769918Similar opinion? Write a review on ieatwords.com.au!
Margie
- 2 reviews
- Verified customer
Hot water replacement
Terry, from Jim s plumbing, with his knowledge & work skills. Explanation of problem with issues with solar panels and advice regarding installation of gas continuous flow hot water system excellent.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. Our technicians are extremely proactive to ensure long term solutions are provided. We find that explaining the process being undertaken gives our Customers peace of mind. Kind Regards, Jim's Plumbing. 769853
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KPLMetropolitan Adelaide, SA
- Verified customer
Job 769200 (19/11/19)
Awesome within the hour service! Same day total installation of a complete new toilet to replace our 1973 nightmare lav that was dead in the water. Joe (SA western) provided a full fixed price quote, did everything he needed to do, and the new toilet was in. A tidy and methodical professional I'd highly recommend and use again if required, installing a new toilet so quickly when we needed a new one. My grateful thanks!
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your fantastic review. All our vans are satellite tracked giving us the ability to have the closest plumber respond to your call quickly. We are renowned for our professional service, ad... Read more
vice and superior workmanship at Jim's Plumbing. We look forward to taking care of your future plumbing needs. Kind Regards, Jim's Plumbing 769200Similar opinion? Write a review on ieatwords.com.au!
RogerMetropolitan Adelaide, SA
- 7 reviews
- Verified customer
Jim's aka as Metropolitan plumbing - VERY, VERY ++++++++ Expensive!!!
Arranged for Jim's plumbing to quote for a job, turns out they are actually Metropolitan plumbing. The job was to redirect hot and cold pipes from above the sink as under sink connections 500mm away. Everything was exposed and accessible, a simple cut and weld job with basic under-sink connections - the cabinet maker advised from previous jobs the price would be @$150, whereas Jims/Metropolitan plumbing wanted $590 for a 30min job. So deal with these companies if you don't mind be price gouged, but if you do don't waste your time with them.
2 comments
for an update, the job was completed by another plumber for $200. A Jim's representative did contact me, advised me that their business (Jim's /Metropolitan Plumbing) is a corporate premium model rath... Read more
er than franchisee, and their charges reflect a premium emergency availability. Fair enough, however it might save some dissatisfaction if it was clear Jim's Plumbing was a 'corporate premium' business and unlike the other 'cost effective' Jim's services.Customer Service M.Jim’s Plumbing
Roger, sorry we could not help you on this occasion and appreciate your time speaking to us. You have received a cheaper price to have this work completed, however I believe our price of $590 is fair.... Read more
This price includes oxyacetylene, copper fittings, pipework, etc. Again, thank you for your time again to discuss this pricing issue and we appreciate your feedback. Kind Regards, Jim's Plumbing.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Gas bbq fitting.
Kostas did a fantastic job connecting my natural gas bbq to mains supply.
He was very professional and fussy. He takes pride in his work and ensured that he delivered a quality job.
1 comment
Customer Service M.Jim’s Plumbing
Thank you for sharing your positive experience. Professionalism and technical expertise is a specialty of ours at Jim's Plumbing and our dedicated team of technicians are always on hand to ensure you ... Read more
receive a prompt and reliable service every time. Kind Regards, Jim's Plumbing. 768125Similar opinion? Write a review on ieatwords.com.au!
JonMetropolitan Adelaide, SA
- Verified customer
Excellent advice, service and job completion!
Had Kosta around this afternoon. Arrived within time window.
Had been left in lurch by another plumber.
Great advice and excellent job.
Very happy with all aspects of the job.
1 comment
Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job w... Read more
e attend to ensure our Customers needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jim's Plumbing 767560Similar opinion? Write a review on ieatwords.com.au!
Jake K.Metropolitan Adelaide, SA
- Verified customer
Terry fixed the issue in a timely manner - good advice.
Terry fixed the issue in a timely manner - good advice.
Arrived promptly after hours, was very clear about costs, gave excellent advice about maintenance. Terry was liked by our cat flash.
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- Verified customer
Water leak
Was work on the bathroom and accidentally burst the pipe. Called and got Terry of Jims Plumbing to replace the burst pipe. Terry responded quick and has it repair swiftly without much delay.
1 comment
Customer Service M.Jim’s Plumbing
Thank your for your great review. We pride ourselves on having one of the largest fleets of emergency plumbers on hand and strive to attend to your call right away and rectify your plumbing issue with... Read more
minimal impact to you and your family. Kind Regards, Jim's Plumbing.Similar opinion? Write a review on ieatwords.com.au!
David L.Metropolitan Adelaide, SA
- Verified customer
Same day excellence
Issues about my leaking Hot water system were eased when the professionalism and technical knowledge shown by Terry and Costa helped me get my new hot water system installed sameday job# 766164
1 comment
Customer Service M.Jim’s Plumbing
Than you. We pride ourselves on the knowledge and expertise our plumbers have on Hot Water systems and our plumbers are extremely proactive to ensure long term solutions are provided. Kind Regards, Jim's Plumbing. 766164
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- Verified customer
Fantastic service
Flex pipe burst had trouble fixing the issue myself due to lack of tools, called joms plumbing offeres same day service with a very quick turn around and great price
Terry job number 766129
1 comment
Customer Service M.Jim’s Plumbing
Thank for your great review. We pride ourselves on having one of the largest fleets of emergency plumbers giving us the ability to have the closest plumber in your area respond to your call quickly. G... Read more
reat prices is all part of the services at Jim's Plumbing. Kind Regards, Jim's Plumbing. 766129Similar opinion? Write a review on ieatwords.com.au!
Steven UndoCentral, SA
- Verified customer
Total Rip Off
My Elderly Mother was charged $5500 to install a new hot water service. I will be reporting this to consumer affairs. Took advantage of a person with disability. I have recently been quoted by a licensed plumber the work should not have been more than $2600. Disgusting and money hungry. Make sure you ring around and get a quote, ask for hourly rate and watch them do the work. The government needs to open up the working visa's for plumbers and electricians quickly to stop the rorting !
1 comment
Customer Service M.Jim’s Plumbing
Steven, As you were not the customer on site when the technician attended and we have since found that you are a relative that has written this review I will very quickly explain our pricing and what ... Read more
transpired on site. There was actually two people who authorised the work to be done. All our prices are structured out of a price book and cannot vary from client to client. We replaced an existing gravity fed hot water system in the roof space and re-positioned this to the outside of the building. Not only did we include pipe work, valves and a completely different operating system. We also had an electrician attend to re-run the wiring down to the new heater location. We have since followed up the clients that authorised the work and they are extremely happy with the price and the work done however if you would like to discuss this further please feel free to contact our office as it makes it very hard when people write reviews when they have not been on site when the work has been carried out or completed. Again I would like to note that there was two people who authorised this work and not just and elderly mother as you have written. Kind Regards, Jims Plumbing - 763588Similar opinion? Write a review on ieatwords.com.au!
PeterMetropolitan Adelaide, SA
- Verified customer
New Hot Water service
Happy with the work carried out. Will definitely be using their services again. Chris.A installed a whole new gas main and Hot Water service. Quick response and helpful service 763395
1 comment
Customer Service M.Jim’s Plumbing
We really appreciate your support with sharing your experience. All our vans are satellite tracked giving us the ability to have the closest technician in your area respond to your all quickly. We lo... Read more
ok forward to taking care of your future plumbing needs. Kind Regards, Jim's Plumbing. 763395Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Lyns blocked drain
762304 had a plumber out in the morning and they couldn't clear the drain in the 2 hours :( but Jim's arrived with the latest equipment and had it flowing in about 15 minutes. Thanks Chris.a your the man of the year!!
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- Verified customer
Blocked drain
My bathroom sink drain was partially blocked, i attempted fixing it myself 3 times over 6 months, with no luck, called Jims plumbing, Terry came same day and was finished within the hour, he was friendly and professional.
Thanks
762268 Terry
1 comment
Customer Service M.Jim’s Plumbing
Thank you for your positive feedback. We appreciate your support with sharing your experience. All our vans are fully stocked with the most common parts as well as the latest technology in drain inspe... Read more
ction and drain cleaning equipment. Kind Regards, Jim's Plumbing.Similar opinion? Write a review on ieatwords.com.au!
CulaMetropolitan Adelaide, SA
- Verified customer
New hot water heater !
My hot water broke late at night, luckily Chris.A and Joe from Jims Plumbing attended straight away. They quoted and installed right there an then ! Wow their copper skills were out of this world! Some of the neatest and skilled tube bending ive seen in my time! Thanks guys 759567
1 comment
Customer Service M.Jim’s Plumbing
Thank your for your fantastic feedback. As an emergency plumbing company, we strive to always have plumbers on standby who are able to attend to your emergency call right away. We pride ourselves on ... Read more
the knowledge and expertise our plumbers have on Hot Water Systems. Kind Regards, Jim's PlumbingSimilar opinion? Write a review on ieatwords.com.au!
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Customer Service M.Jim’s Plumbing
We are pleased to hear of your great experience and thank you for your fantastic review. At Jim's Plumbing, we believe in providing exceptional service and advice from beginning to end at every job we... Read more
attend to ensure our Customers’ needs are met. Informative advice assists our Customers in making the best decision for their circumstances. Kind Regards, Jim's Plumbing 781934